Laser Clinics UK Omdömen 

⭐️ Very disappointing experience

I am extremely disappointed with my experience at this laser clinic. They refused to carry out my underarm laser treatment, even though I explained that I was only going away for a short week to the north of France, where the climate is very similar to the UK. Despite my explanation, the staff member refused to treat me and spoke to me in a very dismissive and unpleasant manner, without giving me any proper explanation.

The reception was also very cold, and the overall attitude made me feel unwelcome. Unfortunately, this is not the first time I have had issues with this clinic. They have already cancelled appointments I had booked, and I have travelled there for nothing on more than one occasion.

I completely understand that there are safety rules and precautions that need to be followed when having laser treatment. However, the way I was treated was completely unacceptable. I would have appreciated a little more respect, professionalism, and a clear explanation.

Based on my experience, I would not recommend this clinic.

My practitioner at Grand Central- Juwariya is amazing! She takes her time and is ever so efficient. She always makes me feel at ease during my laser session. An intrusive procedure which initally I was worried about is now a procedure which I'm left at ease. She is an absoulte asset to the firm. My judgment is from having two different practitioners there Juwariya has been amazing!

Mara who i had a consultation and treatment with is amazing… highly recommend her … amazing service and excellent results after treatment … thank u so much Mara … booking it again with u for next month

Extremely Disappointed – Facial Hair Became Worse After TreatmentI am extremely disappointed with my experience at this clinic. The facial hair removal treatment did not work at all. In fact, the hair on my face has increased significantly and become much thicker since starting the laser sessions.Before having laser treatment, I never had to use a razor on my face. Now, I have to shave every couple of days just to manage the excessive hair growth. This has had a huge impact on my confidence and has negatively affected my daily life.Whenever I raised concerns about the very noticeable increase in facial hair, the clinic repeatedly blamed my hormones rather than taking any responsibility or showing genuine concern. The consultant consistently defended the company and behaved in a very unprofessional manner, making me feel as though the situation was somehow my fault.What was most upsetting was the complete lack of empathy for the emotional impact this has had on me. My concerns were dismissed, and I was repeatedly encouraged to purchase more sessions with promises that I would see better results. Instead of addressing the problem, I felt isolated and ignored.This experience has been heartbreaking and has seriously damaged my confidence and self-esteem. I would not recommend this clinic to anyone. In my experience, they were unwilling to take accountability for poor results and more interested in selling additional treatments than supporting their clients when things went wrong.

I have been visiting this clinic for a while. I had a different staff member treating me. She wasn’t professional and lacked communication. She didn’t ask me how I felt throughout the session or talk. She forgot some areas which I had to remind her. She also didn’t use the appropriate equipment (spatula) for my intimate area and asked me to use my hands which I’ve never been asked by any other therapist. I had to ask her for it.

I rarely leave negative reviews, but I feel it is important to share my experience for anyone considering laser hair removal.

I recently moved to the Southampton area and booked facial laser hair removal at Laser Clinics UK, having previously undergone Candela GentleMax Pro laser treatments elsewhere for the past two years with consistently good results. I therefore have a good understanding of how my skin responds to treatment and what a properly delivered session should feel like.

The technician who carried out my treatment was polite, professional and explained the process well. I told her at the time that my opinion would ultimately be based on the results rather than the consultation itself.

I arrived with my face freshly shaved, as requested, despite shaving being offered as an additional paid service. During the treatment, I felt virtually no sensation from the laser. From my previous experience, even with a comfortable treatment, you would normally expect to feel some degree of warmth or cooling. It appeared that an extremely low setting was used.

Unfortunately, within just two days, my skin looked no different from having had a normal shave, with visible regrowth already apparent. I also noticed that not every area of my face appeared to have been treated thoroughly.

I contacted the clinic to discuss my concerns, hoping they would take them seriously. Instead, I found the response from the manager disappointing. Rather than addressing the issues or exploring whether the treatment settings had been appropriate, I was effectively told that perhaps this was not the right clinic for me. I found this dismissive and unhelpful, particularly given my previous experience with the same laser technology elsewhere.

I came away feeling that I had spent money on a treatment that delivered no meaningful result. My concern is not that one session failed to achieve permanent hair reduction, as I fully understand laser hair removal requires multiple sessions. My concern is that this session itself felt significantly underpowered compared with previous treatments and produced no noticeable effect.

If you are completely new to laser hair removal, you may not have anything to compare it with. However, if you have experience with laser treatments, know how your skin responds, and are looking for a clinic that delivers effective treatments alongside responsive customer care, this was not my experience.

This review is not written out of frustration but out of genuine disappointment. I hope it helps others make an informed decision before investing their money.

After having to complain on numerous factors, one being staff being inconsistent on treatments, shops closing down and having to travel further without any acknowledgment. Long waiting on response inconsistency in management I feel this company was a total waste of my time and money! I still had two free sessions awarded to me from last manager and new manager embarrassed me in front of other customers staying I need to pay I already paid over £800! FULL LEG, FRMALE HOLLYWOOD AND UNDERARM. The work was patchy and not done correctly so all that money I spent and still very hairy! Thankyou you so much! Absolutely terrible service would definitely not recommend! Bexleyheath, bluewater!

I purchased 17sessions at Broadway Bradford and in all the sessions they covered my chin area with jawline but suddenly today they said they can't do the jawline area and because the team is changed it is the team's with to do things and have not considered my argument at all. The service lady was so rude. Highly disappointing and dissatisfied. I wouldn't recommend this store. Poor customer service. The pack we purchased is also not transparent. The system doesn't send you a receipt and you cannot track the package. You have to trust whatever they say. 2 days back they said I have 2 more sessions to do with my package through phone call but today they said I need to pay and I don't have any sessions in my package. Don't recommend this store

I have been going laser clinics for almost 2 years, and I’ve always had a good experience every time. Laser has been doing me wonders as well! I always try and go see the same person who is Mara, she’s amazing and lovely! Always have a good experience with her!

Came from Paris to UK to have laser done and Zana was my therapist and she was honestly one of best laser therapists I've ever had and I've been doing it for almost 15 years

Welcoming professional well explained appointment
Friendly relaxed atmosphere
Would revisit

I really liked the service. Staff was very helpful and very patient in understanding my requirements for laser hair removal.

My skin felt firm and so soft. Staff are so friendly and Rachel is very calm and caring and had me so relaxed I almost fell asleep.

My skin looks fresh and feels lovely the morning after. So much so, I would be quite happy to go make-up free!

Thank you Rachel Davis a lovely experience

Clean. Good results great staff

I am Cyrus had appointment today 2.30 for hair removal and I don’t know her name , she was excellent best customer services and so friendly make me so comfortable,I strongly recommended ,

Mona was amazing - always has a smile on her face and does a fantastic job x

My first time having cheeck fillers and i impressed the result as i expected,boosting confident of my self.the day and the following day i have no pain,bruices etc.thanks to the person who made it clear and done it to my face,i will definitely do it again.

I have been a regular customer at Laser Clinics UK and, unfortunately, my experience has been disappointing due to repeated poor communication.

I purchased a package of 10 laser hair removal sessions. At my previous appointment, the therapist told me she thought I had one session left. Before my most recent treatment, I said, "I think this is my last session," and was told my account would be checked afterwards. The treatment went ahead as normal, but only after it had finished was I told it was actually my 11th session and that I needed to pay. Had my account been checked before the treatment, I would have had the opportunity to decide whether I wanted to go ahead with a paid session. Customers have no access to their session balance and are expected to keep track themselves, while the clinic holds the records.

Unfortunately, this wasn't an isolated incident. On one occasion I was delayed because of a road traffic accident and called the clinic. I was told it was fine to continue to my appointment, but when I arrived I was informed there was only enough time to complete half of my treatment. If I'd been told that on the phone, I would have rearranged instead of travelling.

On another occasion, I arrived for my appointment only to be told it had been cancelled because a machine had broken down. I was told I had been called and a voicemail had been left, but I never received either.

The treatments themselves have been good, but the communication and customer service have let the clinic down. After these repeated issues, I feel very disappointed and hope Laser Clinics UK reviews its processes so other customers don't have the same experience.

I can’t thank you enough! I had pretty thick hair on my upper lip and chin, and the laser procedures finished it all. And Anna is amazing! She goes through all the details, she is kind and caring, and I would recommend her 100%. Thank you

I had my treatment with Carly today. She was very kind, asked me how my treatments had been so far and how much hair growth I'd had. She did the treatment very well. I'm very happy. I was made to feel welcomed and comfortable

Aimee