Company sent me a poor quality and defective shoe, refuses to take accountability for it since it was final sale. No response was given after multiple emails, but they did respond on BBB stating that... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the... Se mer
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Scam. I’m just saying… all the other reviews are correct. After 2 months I reached out to my CC for a chargeback/refund on the returned full priced but damaged shoes they sent (and kept postponing/avo... Se mer
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Terrible company and even worse customer service. I ordered a pair of sneakers that arrived with the sole improperly attached. When I tried them on at home, my feet slid forward and my toes hi... Se mer
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1,5
Mycket dålig
85 omdömen
Har besvarat 100 % av sina negativa omdömen
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Worst customer service! They will send you defective shoes and not refund you! Not worth it!
Ordered a pair of boots and they sent me a defective pair. I sent them back and they send me ANOTHER DEFECTIVE PAIR. I’m trying to return them for a refund since they can’t seem to send me a the boots that I bought and they are making it impossible for me to return them! Worst customer service experience ever! Don’t waste your money because when they arrive they don’t look like they do in the pictures! I would like a refund for the defective pair of boots they sent me, not a store credit for this awful brand!
22 december 2025
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Svar från larroude.com
Hi Jon,
Thank you for sharing your feedback — we’re truly sorry for the frustration this experience caused. We want to clarify what happened with full transparency.
At the beginning of the process, we offered a replacement, which is our standard first step when an issue is reported. At that time, a refund was absolutely an option as well, and we regret if that was not clearly communicated. Had we known you preferred a refund from the start, we would have proceeded that way immediately.
We shipped the replacement as quickly as possible, and unfortunately, due to a process failure, the second pair arrived with a defect. That is not acceptable and falls short of our quality standards. For this, we offer our sincere apologies.
To make this right, we removed all return-related fees and processed a full refund to your original form of payment. No store credit was imposed.
This case has been escalated internally, and corrective actions are already in place to prevent this from happening again. While we can’t change what happened, we can — and do — take responsibility for it.
We’re truly sorry this experience didn’t reflect the level of care and excellence we strive for at Larroudé.
Warmly,
Larroudé Team
Best customer experience ever?
I read all the reviews here and was worried when my shoes arrived and were too small. Not only was my exchange and customer service experience simple and seamless, I have to say, this may have been the best online return I’ve ever made. Quick response, easy drop-off, and new shoes on their way… all within about 12 hours (and on a Saturday!). My customer service rep, Steph, was simply amazing!
Perhaps all the bad reviews here were made in bad faith; or, Larroude heard the complaints and have changed their ways. Regardless, I’ll be ordering from them in the future with no worries.
I don’t write reviews often but felt compelled to counter all the negativity here.
-Todd
27 december 2025
Omdöme utan inbjudan
Svar från larroude.com
Dear Todd,
Thank you so much for taking the time to share this incredibly thoughtful review. It truly means a lot to our team.
We know that online shopping can come with concerns—especially when it comes to fit—so hearing that your exchange experience was seamless and fast is exactly the standard we work hard to deliver. A 12-hour turnaround on a Saturday is no small feat, and we’re thrilled it made a difference for you.
Steph will be absolutely delighted to hear your kind words. She represents the level of care, ownership, and responsiveness we strive to bring to every interaction.
We also genuinely appreciate you addressing the broader conversation here. We take feedback seriously, learn from it, and continuously evolve—because great customer experience isn’t a moment, it’s a commitment.
Thank you for trusting Larroudé and for helping balance the narrative with your experience. We look forward to welcoming you back again soon.
Warmly,
Larroudé Team
I ordered the Florencia boot in black…
I ordered the Florencia boot in black box leather and a pair of platform sandals. The sandals are pretty comfortable, but I haven’t given them a lot of wear since it’s the middle of winter and I bought them on sale for summer. My issue was with the boots. I ordered in blackbox leather, which were very stiff and uncomfortable. It took almost a month for my items to arrive because they got stopped in customs, but no big deal. They did eventually arrive. What upset me was that I received my order and my boots were not returnable because it was an international order. I was not happy with my boots and I wrote a negative review For the Larroude website. My review never appeared on their website (it’s been two weeks). instead, another review with five stars was placed on the item for the Florencia boot in black box leather. In this review, it said the exact opposite of everything I said in my review. In my review, I showed pictures of myself wearing the boots and had a problem with the boots gaping in the back. It’s like my foot and leg is in a forward position and the front of my shin is rubbing against the boot and the back has a huge gape. Also, the boots were super tight and uncomfortable. I have a relatively thin foot and I don’t have problems fitting my calves in boots. Something about the boot was just off and instead of responding to my review and placing it on their website, which would’ve been fair, they only chose to place a positive review app on their website. I guess that’s fine and that’s their prerogative, but I wanted to leave a review here stating that the reviews on their website are not accurate. This boot was $500 and very uncomfortable and not returnable. The boots required a lot of breaking in and they’re still uncomfortable to wear. For $500 I expect more. I won’t be ordering from this website again, and hopefully people will see these reviews before they make a purchase and have some of the problems that all of us are having with this company. I understand that it’s all business but businesses that do not respond to customers in a fair and positive way are not going to be in business long. I am disappointed that my review of the boot was not placed on the website. Why have a review process if you’re not going to be fair about how you post those reviews? This is a bad business practice and the company is more about cover up than leveling up their products and practices.
15 december 2025
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Svar från larroude.com
Hi Amy,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the Florencia boot did not meet your expectations, and we appreciate the opportunity to clarify a few important points for transparency.
First, we’d like to note that your order was not an international purchase. Larroudé is a U.S.-based company, and your order was shipped to California, which means it followed our domestic shipping and return policies, not international ones.
Regarding returns: your order included two promotional items, which were clearly marked at checkout as Exchange or Store Credit Only. While these items were not eligible for refunds, they were absolutely eligible for an exchange or store credit, and we would have been happy to assist with either option.
We’ve carefully reviewed our customer support records and, at this time, we do not see any contact from you under the email associated with this order. If you reached out using a different email address or phone number, we’d be glad to investigate further—our goal is always to help when given the opportunity.
We also want to clarify pricing for accuracy: the Florencia boot purchased was $275, not $500.
As for reviews on our website, all submissions go through a moderation process to ensure they meet platform guidelines (including verification and content standards). This process is not intended to suppress feedback, and we take product-related concerns seriously—especially those related to fit and comfort, which can vary by individual.
We’re sorry this experience was frustrating and didn’t meet your expectations. We value all feedback and continually review it to strengthen both our products and the overall customer experience.
Warmly,
Larroudé Team
The worst customer service
The worst customer service. Have emailed and no response for returns or resolutions.
26 december 2025
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Svar från larroude.com
Hi Sharon,
We’re sorry to hear this has been frustrating and that it felt like you didn’t receive support—this is never the experience we want for our customers.
After reviewing our records, we see that you emailed us on the 26th and received an automatic response confirming we had received your request. That message also explained that, if you needed to speak directly with one of our live agents, you could simply reply to that email. Additionally, since your request was for an exchange, the email included a direct link to complete the exchange through our self-service exchange platform, which is the fastest way to move forward.
We’re always here to help, and we truly regret any confusion around this process. If you still need assistance or would like us to review your exchange again, please feel free to reply to that original email so our team can assist you right away.
Warmly,
Larroudé Team
Maybe I'm Lucky But My Experiences Were Problem Free
I'm honestly shocked at how many poor reviews larroude.com has here. So I thought I'd at least add in my experiences. I received my first pair of Larroude shoes in October of 2025 and ordered a second pair that arrived in December 2025. Neither time did I have any problems. And the shoes are comfortable, stylish, well made and unique. I would order again without hesitation. It's likely these poor experiences motivated reviews whereas other experiences aren't as motivational. Anyway, if I'd seen this level of dissatisfaction I probably wouldn't have proceeded with my orders. But they just don't mirror my own experience with this company.
5 december 2025
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Svar från larroude.com
Dear Christine,
Thank you so much for taking the time to share this — we truly appreciate it. Hearing about your positive, problem-free experiences means a great deal to our team.
We’re especially grateful that you chose to add your voice to the conversation. As you mentioned, feedback is often driven by moments of frustration, so your perspective helps bring balance and gives a fuller picture of what many of our customers experience.
We’re delighted to know you’ve enjoyed both pairs of your Larroudé shoes and that they’ve met your expectations in comfort, style, and craftsmanship. Your confidence in ordering again is the greatest compliment we could receive.
Thank you again for your trust and support. We look forward to welcoming you back.
Warmly,
Larroudé Team
Ridiculous Return Fees even when it's their fault
EDIT: editing my review bc I can’t figure out how to reply to Larroude’s response. My order number is LARR285409.
I ordered shoes that were marked as "Ready to Ship". I paid Larroude to have them delivered in 3-5 business days. If you've read any other reviews, I'm sure you can guess they did not arrive within that timeframe. I tried to reach out to customer service every way I could find - email, phone, social media. All went unanswered. The shoes did eventually arrive 31 days later, long after the event that I wanted them for. They are eligible for return, but Larroude wants to deduct the cost that I paid them to ship in that timeframe + a $14.95 return fee. I find those deductions absurd considering I am returning because they could not deliver as promised.
21 november 2025
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Svar från larroude.com
Hi Ac,
edit*
My sincere apologies for the delay. The order was temporarily held at customs, which caused the unexpected wait. Since you requested to cancel the order, we’ve gone ahead and waived the return fee as a courtesy.
Please note that we did respond to your email and let you know that if you needed further assistance, you could reply directly to continue the conversation. We also attempted to return two missed calls and followed up via email when we were unable to reach you.
If there’s anything else we can assist you with, we’re here and happy to help.
----------------------------------------------------------------------
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
TOTAL SCAM
This company is a TOTAL SCAM and has the absolute worst customer service!! I ordered velvet pumps and they arrived dented on the toes because of the way they were packed. Customer service does not answer phone calls or emails and only responded to me when I sent a message through instagram. They refuse to let me return the shoes saying they aren’t damaged (even tho I sent them photos of the damage) and saying they are on sale so I can’t return, only store credit. DO NOT PURCHASE FROM THIS COMPANY!
17 december 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi, KM
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Buyer Beware Tariffs
Got hit up with tariffs they didn't pay even though they sent out an email to all customers saying they would take care of them. After sending multiple emails, kept getting the standard form email that they will get back to me. Won't be ordering from them again.
19 september 2025
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Svar från larroude.com
Hi Anne,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Ordered shoes on 10/31
Ordered shoes on 10/31. They were not a pre order. There was no pre order option. I emailed two weeks later as they still had not shipped. I was told there was a “production delay” and would be shipped on 11/28. Absurd. As of today 12/1, I was told there was “another” or the same production delay and it would be another two weeks. I will be filing with my credit card to have the charge removed as this company is obviously fraudulent
1 december 2025
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Svar från larroude.com
Hi Kate,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
I’m very upset I was scammed by this…
I’m very upset I was scammed by this company. They sent me a completely different shoe that is on clearance at DSW for 50% off when I paid full price for a different new shoe that is out of season. I ordered the Alexis Bootie in dark croco embossed leather. They sent me dark brown croc, this is insane. If I could do photos I would have the cheap “leather” that ruined after one wear. No wonder it is on DSW.
1 december 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi Marianna,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Misleading return policy
First of all, this is the second time I've ordered from them, and I adore my first pair. But - buyer beware - the second time I grabbed some sale shoes that didn't work out for me. I asked for a refund but was told it was store credit only, which is totally fine if that's their policy, and I missed that. Now I am trying to use the credit, and I'm being told I can only use it on full-price merchandise. WTF. That is so misleading.
27 november 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi Laura,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Terrible Customer Service; Company Deletes Negative Reviews
I ordered two pairs of shoes on 9/26. One pair arrived on schedule. I still do not have the other pair as of 11/26. I have reached out to customer service twice and gotten no response. I wrote a review of this experience on Larroude's website, and they did not post it. This is terrible customer service and dishonesty. Save yourselves from this and choose different shoes!
25 november 2025
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Svar från larroude.com
Hi Jenn,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Shipping to wrong address in another state
12/8/25 CLEARLY THEY DON’T VALUE CUSTOMER SATISFACTION AT ALL - STILL NO RESPONSE
WORD OF CAUTION: DO NOT GIVE THEM YOUR MONEY SO THEY CAN SEND YOUR PAID FOR SHOES TO SOMEONE ELSE AND NOT MAKE IT “right by you” AS THEY PROMISE OVER AND OVER AGAIN - THEY JUST IGNORE IT
12/1/25 THIS IS A FOLLOW UP TO MY FIRST REVIEW BELOW - Larroude replied to my comment and asked me to email them directly (which I already had several times), but I did email them the Information again. THEY STILL HAVEN'T RESPOND TO MY SEVERAL EMAILS. There is a way of a company handling situations like these and they are doing the exact opposite of what should be done - consumers deserve to know.
If Larroude resolves this "to my satisfaction" as they promised, I will certainly inform others - if they don't, consumers should know that too.
11/12/25 I pre ordered a pair of miso shearling shoes and waited for weeks for them to ship. When I got the email they shipped and then delivered, I called them and emailed them explaining they did not deliver. After them insisting they were delivered and sending me photos of where they were left, I informed them THEY DELIVERED TO THE WRONG ADDRESS IN THE WRONG STATE.
They claimed this was not their fault as it was the correct shipping address. When I sent them the confirmation with my address and compared it to where they sent it, they said they would investigate it and "make it right by me".
That was over a week ago and I haven't gotten any response to my emails. I did dispute the charge with the cc company but BUYER BEWARE.
Shoes are beautiful - service and company is problematic. Stay away
9 november 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi, Deb
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Awful Experience
I originally ordered these shoes on 8/26. After receiving 10 separate calls from FedEx requesting I complete shipping paperwork and sending multiple emails to Larroude for assistance addressing FedEx’s inquiries, the shoes were ultimately returned to sender. I placed a replacement order on 10/11 and was told it would ship within 3–4 weeks. It is now 11/21, and I have not received an update. Larroude’s response time to customer inquiries consistently exceeds a week and so far there has been no resolution to an order placed almost 3 months ago. I tried to submit a review on their website; however, my review is not posted there.
21 november 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi, Bethany
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
--------------------------------------------------------------------------------
Hi, Bethany
Thank you for sharing your experience, and we’re truly sorry for the inconvenience and delays you’ve faced with your order. This is not the level of service we aim to provide, and we understand how frustrating it must have been to experience multiple shipping issues followed by a longer-than-expected production timeline.
We’ve reviewed your case and confirmed that your replacement pair is now expected to ship by December 3. We will send updated tracking information to you as soon as it leaves our facility.
We also reached out to you directly to offer a solution and provide additional support.
Your feedback is incredibly important to us, and we’re committed to making this right. If there is anything further we can do, please reply to our email so we can assist you promptly.
Thank you for giving us the opportunity to resolve this.
Warm regards,
Larroudé Customer Care
my fave shoe brand
I’ve had a few pairs of Larroudé shoes for a while now, and I have to say, they’re genuinely some of the best shoes I own. The quality is insane, they still look amazing after tons of wear, and they’re super comfortable and versatile. I can dress them up or down and they always work.
I will say, the customer service can be a little slow, so you definitely need some patience. But honestly, the shoes are worth the wait. They are timeless and chic! And you can tell the brand puts so much creativity into everything they do. I’m obsessed and will keep buying from them for sure.
Definitely recommend.
13 november 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi, Lexie <3
Thank you so much for taking the time to share your review with us — it truly means a lot. Your continued support is incredibly meaningful, and we genuinely wouldn’t be where we are today without amazing customers like you.
When you have a moment, could you please share your most recent order number? That will help me locate your account so I can send you a special thank-you in a separate email.
We appreciate you more than words can say!
Larroudé Team.
If i could give them negative stars I…
If i could give them negative stars I would. I placed an order on Aug 18 and it is now October 31st and I still haven't received my order. They NEVER answer the phone (how convenient) and every email ive gotten has had some bogus story about "delays in production " or "extra quality checks" or whatever b.s they can throw at you all while extending the expected shipping date. What worse is how much these shoes cost and I can't help but feel like im being robbed. If I dont get my shoes soon im reporting then to my bank for fraud. DO NOT BUY ANYTHING FROM LARROUDE. They are not a trustworthy company.
31 oktober 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi Joselyn,
We’re truly sorry for your experience and completely understand how frustrating it must feel to have waited this long. This is not the level of service or communication we aim to provide, and we deeply regret that the process has been so disappointing.
We reviewed your communication history and confirmed that you reached out to us five times, and our team responded to each of your messages, providing updates and support throughout the process.
Your pair is currently in its final stage of production, and we’ve prioritized it for shipment as soon as it clears final quality control. We expect your order to ship by November 10, and you’ll automatically receive your tracking information as soon as it’s collected by the carrier.
We’ll also be reaching out to you by phone to better understand how we can move forward with your order in the best possible way.
Thank you again for your patience and understanding — we truly appreciate it.
Warmly,
Larroudé Team
This company is a SCAM
I placed an order on September 17 and still haven’t received my shoes or even a notification that they were shipped. I’ve contacted the company multiple times by email (which was already very difficult to do), and they gave me two different dates for shipping updates — none of which happened.
Now I’m requesting a refund, and they’ve completely stopped replying. There’s no real customer service — the phone number listed online doesn’t work, and no one answers calls.
This has been the worst shopping experience I’ve had in a long time, which is really disappointing because I genuinely loved the shoes I ordered.
Order #: LARR251097
27 oktober 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi, Andrea!
We’re truly sorry for the delay and this experience, Andrea. What you went through doesn’t reflect the level of care and transparency we strive to provide.
After carefully reviewing your case, here’s a clear timeline of what happened:
1️⃣ September 25: You first reached out regarding your Harrington Loafer Hi pre-order (Order #LARR251097).
2️⃣ September 29: Our agent Abby replied confirming your order status and providing an estimated shipping date of October 12, along with a promise to send tracking information once the item shipped.
3️⃣ September 29 & October 13: You followed up for updates. Our system sent automatic responses explaining that you needed to reply to that same thread to reach an agent directly. Unfortunately, this can sometimes delay routing to the correct queue — which is what happened here.
4️⃣ Monday: Our customer care agent, Steph, spoke with you by phone and processed your refund request immediately. A confirmation email was sent right after, showing your order had been canceled and the refund was issued back to your original payment method. Depending on your bank, refunds typically appear within 3–5 business days.
We sincerely apologize for how difficult it was to reach us and for the lack of clear communication while your order was delayed. The delay occurred because this style was part of a pre-order batch that required additional production time, and we should have done a better job keeping you informed throughout the process.
We’re continuously improving our systems — including better automation handling and faster human responses — so that experiences like yours don’t happen again.
If there’s anything more we can do to make this right, please don’t hesitate to reply here or to your last email thread. We’d love the opportunity to regain your trust.
Warmly,
Larroudé Team
I placed an order and was charged on…
I placed an order and was charged on 9/27. Still have not rcieved the sneakers.. is this a real company or a fraud. Not sure if I should alert credit card company. Received an email thatthey were "half-way there", Not sure what this even means. Does 8t mean anotehr month.
19 september 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi RM,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Too bad I had to give it one star🤥🤥…
Too bad I had to give it one star🤥🤥 liars and phonies they claim they were mailing my shoes since the August 11 today is October 21 no shoes no refund now they claim they’re gonna send a refund I’m gonna hold my breath I’ll let you know when they do then I will change my review
21 oktober 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi Denise,
We’re so sorry for what happened and completely understand your frustration.
There was an inconsistency in our production schedule that unfortunately delayed your order. We’re actively growing our production and support teams to make sure delays like this don’t happen again.
Your refund was processed this morning, and you should have received an email with all the details.
Please note that our system sends an automatic message asking customers to reply if they still need help. We want to reassure you that every message you sent was received and answered by our team.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
horrible takes forever to come and…
horrible takes forever to come and theres no one to talk to i strictly advise to stay away
9 oktober 2025
Omdöme utan inbjudan
Svar från larroude.com
Hi Cr,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We also want to reassure you that our products are crafted with great care and high-quality materials, and we stand by their craftsmanship. That said, your feedback is very important to us, and we would like to investigate what went wrong both with your shoes and with the service you received during the return process.
Thank you for bringing this to our attention — we want to make it right.
Warmly,
Larroudé Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.