Larch Cottage Nurseries Omdömen 15

In search of a rose named Nancy to honor a cherished friend who had passed away, I discovered that Larch Cottage Nurseries was the sole nursery nationwide with it in stock. They kindly set aside two for me—one for myself and another for Nancy's daughter. The roses arrived in pristine condition; I was informed of their dispatch date, and they were delivered the next day. One of the roses was adorned with numerous buds, some just starting to bloom, which I gave to Nancy's daughter. The other rose is budding, and I eagerly anticipate its full bloom. The packaging was impeccable, and I am thoroughly pleased with the outstanding service and the exceptional quality of these beautiful roses.

Great customer service and range of plants. Extremely helpful staff, very kindly added to order a plant I had missed off my order (if at anytime possible please make wishlist have direct option to add to basket!) - make sure you double check to save yourself and their team hassle. Plants arrived quickly and safely with a good courier, and care was taken by seller to ensure delivery instructions were as good as possible. Plants were quality checked before dispatch. Seller happily and helpfully answered queries, and independently gave helpful advice around some of my communications. Only minor complaint was one plant came very dry, though this may have been because it was freshly lifted and uneasy to water before transport in cardboard boxes. Would happily use (personally myself more organized!) again for great service and huge range of plants including unusual varieties hard to source elsewhere and in all one place/supplier.

Purchased 6 plants from them, 4 were completely dead within a few months, 1 needed more than 50% of the branches removing due to disease. The 2 holly plants died from disease and the spread this to other plants in my garden.
I complain about the state of the plants when I received them but they make it very difficult to get a refund so I tried to persist with the plants but the majority of them died shortly afterwards.
Please don’t waste your money on this awful business as they have no intention of providing you with good quality products, they just want your money and will send any garbage in order to get it

In reply to the below response from March cottage as stated: I DID TRY TO RESOLVE THIS WITH LARCH COTTAGE BUT THEY REFUSED TO DO ANYTHING ABOUT IT and seem to accuse any customer that is unhappy of harassment rather than providing them with an acceptable product that they paid for, hence why they are receiving a bad review. Even now they are trying to pass the blame on to their customers. An absolute disgrace of a company

I was looking for a rose called Nancy in memory of a dear friend who has died and Larch Cottage Nurseries were the only nursery I could find in the country with them in stock. They reserved 2 for me which was one for me and one for Nancy's daughter. The roses arrived in excellent condition, I was told which day they would be dispatched and they arrived the following day. One rose had a lot of buds, some of which were just beginning to open and I gave that to Nancy's daughter, the other rose has buds forming and I am looking forward to seeing it in flower. They were very well packaged and I am delighted with the service I received and the condition and quality of the lovely roses.

I bought an expensive piece of wall art from them.When I received it it was covered in cobwebs and bird excrement and was bent. I contacted Jo at Larch Nurseries and she basically told me to get a clothand clean it off!!I sent photos of the condition when it arrived. I explained it should not have arrived in the condition she said I could have a refund but would have to pay the postage. As it was a gift and part of it was a voucher I would have had to spend some of the money with Larch Nurseries,which I did not want to do. My partner and I spent a long time cleaning it to bring it back to its good condition. I do not expect to do this from a company it should arrive in pristine condition.

£16 postage for one small plant is a rip off. No one else charges anything like that! Doubles the cost of buying something!

Larch sent me a pathetic little philadelphus plant. It was wrongly billed on their website as a potted plant in a 5L pot, but in fact was a bare-rooted plant recently stuck into a small pot of compost, with no root development at all in the pot. The £40 charge including postage was a rip-off. Customer "service" was awful when I requested a refund: said I was bullying and threatening when I told them I'd complain to trading standards. In the end Larch gave in and refunded, on the condition that I posted the plant back, leaving me £8 out of pocket. There are many far better plant suppliers in the north of England. Gardeners looking for quality plants at a reasonable price should avoid Larch Cottage Nurseries like the plague.

We have been twice in the last 2 months. Staff polite and helpful and the cafe food was lovely. Admittedly today ( 1/8/24 ) many of the plants/flowers were coming to the end of their season but many were still in good condition. Some of the pots contained some weeds but that only indicates they are established and the weeds are easy to remove. An excellent range of reasonably priced plants and being in alphabetical order makes finding plants easy. We much prefer buying plants here than the 'Posh' over-priced Garden Centres near Carlisle and Ambleside.

We used to love this place and visited 3 or 4 times a year. Usually having coffee or lunch and buying some plants. Visited last week and bought a plant I was looking for but it was in bud so I couldn't see the colour. When the flower came out it was the wrong colour and had been labelled wrongly. I contacted the company and spoke to someone called Jo. I fully expected them to offer to post out the right plant or at least offer a refund. However their only offer was for us to take it back. I pointed out this was a 40 mile round trip for a £9.99 plant and 2 hours out of our day. Not good for the customer or for the environment. I absolutely know people make mistakes but this could have been put right soo easily and so much better than this. Jo was adamant that was all they could offer. This is not the first time I have bought plants from there that were wrongly labelled and the are generally more expensive than other garden centres. They have certainly lost our 3 or 4 yearly visits and the few £100 that we would have spent with them over a year. But it was clear it was of no importance to them. It's sad when a business you previously enjoyed visiting lets you down.

I am extremely disappointed with the plants, a hosta & an acer that I bought on line early April 2024. The hosta Rainbow's End £11.99 still has only 3 miniscule leaves approx 1" length....initially in April when I contacted the nursery I was told the hosta was correct variety & would grow.....The Butterfly acer I bought looks dead.....I am a very experienced non professional gardener and can only think the plants Larch Cottage supplied were substandard. With postage I paid a total of £62.98.....a huge amount of money for very shoddy weak plants.

I visited Larch Cottage Nurseries on a day out with friends. Before we left, we visited the shop. The shop is stocked with all manner of pretty, different items - but all very expensive. I saw a silk dress which I could not take my eyes off - it was beautiful, but with a hefty price tag of £110.00. I attempted to barter but was told in no uncertain terms this was not done. I did buy the dress on an expensive impulse, and we left. When i got home I tried it on - and it looked dreadful. Too big, and just did not suit me. As I live 2 hours drive away from the place, returning it in person was impossible so I telephoned. I was told that the shop does not give refunds, and all i could be offered was a credit note. I explained that there was very little chance i would be visiting the shop again, therefore a credit note was of no use to me. The lady I spoke to then said she would ring the owners to check on the return policy and call me back, which she did. She reiterated that my only choice was a credit note. So I asked for the email address for the owner, and duly emailed her. I pointed out that there is no notice displayed to clarify their returns policy, I was not informed at the time of purchase that I would not be refunded if the dress was unsatisfactory, and there were no changing rooms within the shop so I could try the dress on. I repeatedly asked for a refund, but eventually received a reply saying they had noted my comments and if I returned the dress I would be given a credit note. I had pushed the boat out to buy that dress and it did not cross my mind that in this day and age, a refund would not be given.
Appalling customer service.
Warning to anyone buying from that shop - be 100% sure you are satisfied with your purchase before you part with hard-earned cash

I emailed the nursery on Sunday enquiring about an acer and requested a photograph. I received the photograph the next day and I purchased the acer (which had been put aside for me) the same day. The acer was delivered on Wednesday morning. It was very well packaged and in perfect condition. Thank you Jo and all the team who helped me. I will be shopping there again, it takes the hassle out of online shopping.

Have ordered from them several times now: exceptional choice, wonderful website. Plants really well packaged and delivered on time. And note that their pot sizes are large, so you get well rooted plants ready to go straight into in the ground. In fact several times I've been able to divide plants before planting and got three or four for the price of one.

Thanks very much to the team. My plants arrived in excellent condition, no damage whatsoever in transit and really good, healthy specimens. The standard tree was very well packaged. A little delay in dispatch - ordered on 25 May and delivered on 9 June - but when I contacted the office they were helpful and gave me an updated ETA. It's a busy time of year. And in fact the plants arrived a week earlier than promised, so all good. Recommended.

WARNING to those buying trees from Larch Cottage Nurseries…
I ordered a 3L AP deshojo on 08/04/2022 from Larch cottage nurseries for the total sum of £50.99 (inc P+P)
The tree arrived two days later and upon opening I had noticed the tree was bent over in the box and several buds from the mid section had been knocked off - likely in transport. The lowest branch was also snapped and hanging on by a thread.
The tree was yet to push new growth at this point however, over the past 10 days: New growth that emerges is wilted, starts turning crispy and then blackens. It is dying top down.
I mentioned I work as a professional gardener and that the tree clearly has a problem. Her response on the phone? She said ‘everyone says they are a professional gardener’… I mentioned I have been working as a gardener for many years with great horticulture knowledge and have been growing Acer trees for +10 years. I have close to 30 Acer varieties currently.
She requested I return the tree to them for a refund however, this would not cover my expenses for buying a new cardboard box and posting. (£20/25 in expenses to post back that I would not recuperate).
I mentioned that I have never had this issue or response from any other nurseries that I have used for my personal self, or my clients. The lady on the phone then said ‘Oh, so you do this a lot then?’.
Unacceptable customer service and darned rude in my opinion. As a gardener for 18 different properties weekly, I buy many plants on a near weekly basis.

I have contacted trading standards as I am that unhappy with the customer service and product I had received.