Purchased the Clara crossbody bag. Website listing showed a bright "daffodil yellow" colour. However it's mustard - huge difference, not even a slight colour variation, whereas other mus... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was so delighted with my new Mia handbag from Lappella that I ordered some for Christmas presents too. It's the perfect little bag for taking your mobile phone and debit/credit card, leaving you h... Se mer
I ordered the leather cleaner set on 8th June 2026 and to date (1st July) have not received the items I have paid for. I contacted the company on 18th June asking for an update on my order and was ad... Se mer
We already had a navy coloured bag but the black version was requested two days before Christmas. Easy online ordering, great product and price and then exceptional service to get it to us overnight o... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
1 Wales Lane, DE13 8JF, Barton-under-Needwood, Storbritannien
- 01283 712134
- contact@lappella.com
- lappella.com
3,9
Bra
66 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was stuck for a gift idea
Was stuck for a gift idea, Lapella came to my rescue. Found a quality leather handbag at a great price backed by faultless order confirmation and delivery.
30 november 2024
Svar från Lappella
Hi Andrew , thank you for your positive comments . It is appreciated . Have a good Christmas .
Holiday junkie
Lovely quality handbag at a reasonable price
Delivery of goods very prompt
1 oktober 2024
Where is my bag?
A week ago today I ordered a leather bag from you & apart from an acknowledgement of my order I have had no communication from you.
Has it been dispatched yet? When can I expect its delivery?
Not very happy.
24 augusti 2024
Excellent aftercare service.
My brother bought me a backpack for last Christmas. I had an issue with a broken zip and contacted Lappella, to see if it could be repaired. I received prompt service with a replacement bag. The after care is excellent.
23 augusti 2024
Omdöme utan inbjudan
Very pleased
I am very happy with my Lappella shoulder bag, which is really well made of quality leather and very comfortable to wear and just the right size.
The company's customer service is also excellent and I am pleased to recommend them.
1 augusti 2024
Omdöme utan inbjudan
Svar från Lappella
Hi Janice , thank you very much for your kind review , it is appreciated
Products are of good quality.
2 augusti 2024
Excellent customer service and product
Absolutely excellent customer service and a beautiful bag. I ordered a bag which turned out to be out of stock. I emailed the company, replies were swift and a bag was sourced and sent out.
The bag was well protected during delivery and it is absolutely beautiful. Incredibly soft leather and wonderfully made. This is my first Lappella bag but absolutely not my last. Highly recommend.
3 juni 2024
Svar från Lappella
Hi Debbie , thank you very much for your review , it is really appreciated . As a young company, reviews and feedback are vital to developing the growth of our company so this review is extremely important to us . I hope you get lots of enjoyment from your bag and return to purchase other Lappella products . Thanks again . The lappella team .
Quality products & as important, excellent customer service
I bought 2 bags whilst visiting a different area. One developed a fault, & given the distance to return to store, I emailed Lapella direct and included a few photos of the issue.
I was so impressed to receive a reply within around 30minutes, apologising and advising me that a new bag would be sent to me, which it was. No defensiveness, no complicated process to follow - just a company accepting an issue, apologising and rectifying immediately.
How refreshing!
I'd add that both bags are of excellent quality and I'm delighted with them. I wanted to share such a positive customer service story, as so often we only test this when things go wrong.
The easiest 5 stars I've given - go and support this company!
23 maj 2024
Omdöme utan inbjudan
Svar från Lappella
Hi Maria, Thank you so much for your kind review. We are a fast growing company and service and quality is key to our brand . Customer feedback is vital in being able to do this. I hope you enjoy your Lappella Bags as much as we do creating them . Thank you once again for your review. Best Wishes The Lappella team.
Svar från Lappella
Hi Carla, Thank you very much for your 5 star review , it is appreciated. Lappella
Excellent product and quality materials
8 december 2023
Really pleased with the quality of the…
Really pleased with the quality of the bags and impressed with speed of dispatch even after I'd made a last minute call to change my order. I'll be buying again.
16 december 2023
I ordered the bag a couple of weeks ago…
I ordered the bag a couple of weeks ago but have had no further communication from the company about where it is now.
8 september 2023
Delivery in expected timescale
Delivery in expected timescale. Product well packaged and in perfect condition
10 september 2023
Excellent service
Excellent service, beautifully made bags and purses at competitive prices
25 augusti 2023
Beautiful purses
Beautiful purses in durable soft leather, one small, one medium, gorgeous colours. One from Stringers in Lytham, lovely personal service, and another bought online, fast efficient delivery same excellent quality.
13 augusti 2023
Very happy with my order
Very happy with my order. Fast despatch and updates.
4 augusti 2023
Omdöme utan inbjudan
My Favourite Bag by Far!
I have just received a Lappella 'Sarah' tote bag in Ox Blood.
This bag is of excellent quality and is functional as well as beautiful.
I am delighted with it.
15 juni 2023
Omdöme utan inbjudan
Svar från Lappella
Hi Steph , thank you for your review
Great customer service
Great customer service, helped me with a last minute birthday present order. Overnighted several bags at no extra cost. Great quality products.
Thanks again.
7 juni 2023
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.