Lancastermotorhomesandcaravans Omdömen 

I am writing this review as I am looking for a motorhome again and don't want anyone else to go through the experience that I had last year with Lancaster Motorhomes & Caravans.
Salesman Craig couldn't have been more helpful when I went to view. He promised that the van would be prepared and serviced and I assumed that a dealer like this would have no problem doing this.
No real handover was done and as I came to drive and use the van I started to find fault after fault. I could write pages listing everything but the most serious problem was binding brakes making it unsafe to drive. This, along with the air-con not working and rust coming from cracks appearing in filler in the bodywork weren't covered by their warranty. They did agree to look at the long list of other problems but on returning the van to them they took days to then say they were waiting for parts and I'd have to return it again in a few weeks - this happened twice. I ended up having to use a faulty van and spending ages chasing them up and was totally fed up with the whole experience.
The van was advertised with full service history but nothing within the last 7 years was provided. They use a different garage for servicing work and blamed them for this lack of paperwork. As the van has a cam belt it is critical that this gets changed at least every 5 years. It took me months to establish that only an oil change had been done. When questioned about the cam belt Craig became very personal and unprofessional. I even suggested we split the cost of this £500+ job but he constantly referred to his boss James who never introduced himself but I assume was the important looking man wearing white trousers but I was told that he would't pay anything. I got a reputable garage to do the cam belt along with a proper service and spent over £1000 getting the van so I could sell it on as I was fed up of returning it and still having faults.
They also left a sale-or-return contract in the paperwork with all the previous owners personal details showing that they made £7000 on the sale despite never even actually owning the van.

From start to finish a pleasure to deal with. Spoke to Steve ,the owner, on the phone about the 2 caravans we were interested in and he gave a totally honest review. Travelled nearly 220 miles to visit site and were looked after by Craig, a super guy who never pressures you. Brought the caravan we liked most and picked it up today, everything they said was sorted and a few extra things as well. Full service , valet and relaxed hand over. Top people to deal with.

Chose to go with Lancaster motorhomes & caravans as there prices were better than most for the type of Motorhome my wife and I wanted. Big Craig our salesman was an absolute Gem of a man who treated us like old friends and was in my opinion completely honest with us, this was confirmed as all the promises made were delivered on. what the big man says you get, no nonsense,
My wife and I would like to thank Craig and all the staff at Lancaster for there help and support throughout the process and a big shout out to Craig, thank you Big man for all your help the big bus is a cracker just like you.
Yours most Gratefully
Nicola & Kenneth