Took more than 5days to process an order! Asked imediat for cancellation took another 2for that lucky they’re all lied about they’re delivering timing (3-5days dispatch) ( 7-14 days delivery) don’t w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I absolutely love this LED lamp! 🤍 It looks beautiful in my home and adds such a cosy and warm atmosphere to the room. The light is bright enough when needed but can also create a softer, relaxing a... Se mer
Företaget har svarat
Please do not buy from this company. The worst quality, nothing like the pictures, extremely cheap flimsy materials with dangerous wiring that does not comply with British safety standards as confirme... Se mer
Företaget har svarat
Over 2 weeks and item hasn't arrived. They keep saying a tracking number will be issued and it has been shipped but no confirmation at all. I got tricked in to thinking this a UK company unfortunately... Se mer
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2,0
Dålig
197 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really poor quality.
Bought two ceiling lamps which were absolutely rubbish. We didn't even use them. Poor build and material quality (and faulty). Not even worth 1/3 of what they cost.
Also customer service was good at first, but when you ask for a refund, they seem to go all shy.
We've provided photos to them but, as yet, no reply.
28 januari 2026
Omdöme utan inbjudan
Svar från Lampsmodern
Hello,
Thank you for sharing your honest feedback on Trustpilot, and we're genuinely sorry to hear about your disappointing experience with our ceiling lamps. This is certainly not the quality or service we aim to provide, and we completely understand your frustration.
We're deeply concerned to learn that the lamps were not only of poor build and material quality but also faulty. That is unacceptable, and we sincerely apologize for sending products that did not meet your expectations—or our own quality standards.
Regarding your refund request and the lack of response after you provided photos, we sincerely apologize for the silence. That is not the level of customer service we strive for, and we understand how frustrating it must be to feel ignored when seeking a resolution.
We would very much like to make this right for you. Could you please contact us directly with your order details and the photos you mentioned? We will prioritize reviewing your case and work with you to find a fair solution—whether that means a full refund or another arrangement that works for you.
Your satisfaction is important to us, and we truly hope you'll give us the opportunity to address this properly.
We look forward to hearing from you and resolving this matter.
Warm regards,
AVOID SCAMMERS
Please do not buy from this company. The worst quality, nothing like the pictures, extremely cheap flimsy materials with dangerous wiring that does not comply with British safety standards as confirmed by a qualified electrician. These people are based in China and scamming customers, ignoring all emails so will now be contacting action fraud and my bank. AVOID DO NOT BUY!!!!
23 januari 2026
Omdöme utan inbjudan
Svar från Lampsmodern
Hello,
Thank you for sharing your feedback on Trustpilot, and we want to sincerely apologize for your experience. We take all customer concerns extremely seriously, especially those related to product quality and safety.
We are deeply concerned to hear that the products you received do not match the description and photos on our website, and that a qualified electrician has raised concerns about wiring not complying with British safety standards. This is very serious, and we want to assure you that we will investigate this matter thoroughly.
Please know that we are a legitimate business committed to providing quality products that meet safety standards. If there has been a failure in our quality control or if you have received faulty items, we want to make this right for you immediately.
We have checked our records but cannot locate your order details from this review alone. Could you please contact us directly and urgently with your order number and the photos or electrician's feedback you mentioned? We will prioritize investigating your case and work toward an immediate resolution—whether that means a full refund, return arrangement, or another solution that addresses your concerns.
Your safety and satisfaction are our top priorities, and we genuinely want to resolve this for you. Please give us the opportunity to assist you before taking further action.
We look forward to hearing from you promptly.
Warm regards,
Buyers Beware!!
Buyers beware! This is not a UK based Company and the product I received was nothing more than a box full of parts that I was expected to assemble - and I'm not comparing it to an IKEA flatpack, or an item that you simply bolt together the main parts together then fit to the ceiling (which might be reasonable). This 'ceiling light' required EVERY part to be assembled, including the wiring, every single screw etc as if it were intended for a factory assembly line! The instructions are entirely useless; for example 'step one' and 'step four' are incomprehensible and identical. Even if I did have the skill set to build an entire light fitting from scratch like some weird, high stakes, meccano project, I have zero confidence that this item meets safety standards and would not dare to attempt to connect it to the electricty for fear of it being a fire hazard. I wish I had done appropriate due diligence and not relied on their website / their own website reviews. I don't believe any are genuine based on the box of rubbish I received today :-(
27 januari 2026
Omdöme utan inbjudan
Svar från Lampsmodern
Hello,
Thank you for taking the time to share such detailed feedback on Trustpilot. We're genuinely heartbroken to read about your experience, and we want to sincerely apologize for the frustration and disappointment you've faced.
First and foremost, we want to acknowledge that the product you described—arriving as a box of parts requiring full assembly, with incomprehensible instructions—is completely unacceptable. That is not the quality or experience we intend to provide, and we understand entirely why you would feel concerned about safety standards and hesitant to connect this light to your electricity.
Regarding our company location, we sincerely apologize if this was not made clear enough on our website or at checkout. We are committed to transparency, and your feedback highlights an area where we clearly need to improve. We will review our policies and website to ensure this information is more clearly communicated going forward.
We also want to address your concern about reviews on our website. All genuine customer feedback matters to us, and we take any suggestion of fake reviews very seriously. Please know that we value authenticity and will investigate this internally.
Most importantly, we want to make this right for you. Could you please contact us directly with your order details and photos of what you received? We will prioritize investigating your case immediately and work with you to find a fair resolution—whether that means a full refund, return arrangement, or another solution that addresses your concerns.
Your safety and satisfaction are extremely important to us, and we truly hope you'll give us the opportunity to resolve this properly.
We look forward to hearing from you.
Warm regards,
Wanted to return my item
Wanted to return my item, the return address is in china somewhere at my expense, offered me 20% refund to keep the item but didn’t even receive that!! Cheap, fake and useless if the product needs to go back
17 januari 2026
Omdöme utan inbjudan
Svar från Lampsmodern
Hello,
Thank you for sharing your feedback on Trustpilot. We're genuinely sorry to hear about your experience and completely understand your frustration.
We sincerely apologize that the return process was not made clear to you upfront. The return address and associated costs should be transparent before purchase, and we clearly fell short in communicating this. Your feedback highlights an important area where we need to improve, and we will review our returns policy to ensure it's more clearly disclosed going forward.
We would very much like to make this right for you. Could you please contact us directly with your order details? We will prioritize reviewing your case and work toward a fair resolution—whether that means processing the promised refund or finding another solution that works for you.
Your satisfaction matters to us, and we truly hope you'll give us the opportunity to address your concerns properly.
We look forward to hearing from you.
Warm regards,
Possibly the only time I ordered…
Possibly the only time I ordered without looking at reviews!! I was fooled into thinking this was a UK company...it is not!
After waiting a considerably long time for our light to arrive, we were hugely disappointed to say the least.
The light fitting was like something we had never seen before! The wiring was beyond unsafe.
First contact with the company I was told I could receive 20 percent off if kept the item or I could send back abroad at my own cost.
I refused and stated I would be reporting the business, they then offer 50 percent before providing a full refund.
Do not buy from this company but if it's too late, keep persisting!!
14 januari 2026
Omdöme utan inbjudan
Svar från Lampsmodern
Hello,
Thank you for sharing your experience on Trustpilot. We're genuinely sorry to read about your disappointment, and we want to sincerely apologize for the frustration you've experienced throughout this process.
Your feedback is invaluable, and we will review how we communicate this information to ensure greater transparency going forward.
We're also deeply concerned to hear that the light fitting you received had unsafe wiring. This is a serious issue, and we completely understand why you would be unwilling to keep or use such a product. Please know that we take safety concerns extremely seriously and will investigate this matter internally.
We appreciate your advice to other customers to keep persisting if they find themselves in a similar situation, and we thank you for your honesty. Feedback like yours helps us identify where we need to improve, and we are committed to doing better.
If there is anything further we can do to assist you, please don't hesitate to reach out to us directly.
Thank you again for your review, and we wish you all the best.
Warm regards,
Awful company to deal with
Awful company to deal with, received faulty items, requested refund but company refuses to engage with me, don’t buy from this non UK based company. They’re lucky to get one star.
12 januari 2026
Omdöme utan inbjudan
Svar från Lampsmodern
Hello,
We sincerely apologize that you received faulty items and that your refund requests have not received the engagement they deserve. This is absolutely not the level of customer service we aim to provide, and we understand why you would feel disappointed and ignored.
We would very much like to make this right for you. Could you please contact us directly with your order details? We will prioritize investigating your case immediately and work to resolve this—whether that means processing a full refund or finding another solution that addresses your concerns.
Your satisfaction matters to us, and we truly hope you'll give us the opportunity to address this properly.
We look forward to hearing from you.
Warm regards,
Warning to all the UK customer
Warning to all the UK customers.Do not purchase from this site. In case you need to return your unwanted purchase there is no UK address to send it.
The return address is in China (kind of dodgy address) which will cost you minimum £40 to send them back( you as a buyer need to pay for the return cost).
Seriously it is not worth it to do business with them. They are not in the UK.
I spent a good part of last four months to claim my money back from PayPal after countless telephone conversations.
28 september 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hello,
We're genuinely sorry to hear about the frustration and inconvenience you've faced, and we completely understand why you feel the way you do.
We understand why this feels misleading, and your feedback highlights a critical area where we must improve our transparency. We will review our returns policy and checkout process to ensure this information is clearly communicated to all customers upfront.
We're glad you were ultimately able to get your refund, we're sorry it took countless telephone conversations to get there.
Your feedback is invaluable to us, and we are committed to doing better. If there is anything further we can do to assist you, please don't hesitate to reach out to us directly .
Thank you again for your honesty, and we wish you all the best.
Warm regards,
Still waiting for delivery
Still waiting for delivery. No information and now I’m told the telephone support isn’t working due to illness. Bollocks !!
31 december 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. Delays and lack of updates are never what we want for our customers.
Due to unforeseen circumstances, including illness affecting our telephone support, we weren’t able to provide the assistance you expected, and we sincerely apologize for this. Your order and satisfaction are important to us, and we’d like to make it right.
Please contact us directly via email at [your support email] with your order details so we can provide an immediate update and resolve this for you. We truly appreciate your patience and hope to restore your confidence in our service.
Lampsmodern doesn’t even deserve this…
Lampsmodern doesn’t even deserve this star. Absolutely horrendous company to deal which is based in China - not the UK which gives the illusion it is. Do not order anything from this company. I ordered two lights on the 18 November. 3 weeks later one arrived, the other one I was told is still in transit? Doesn’t it make sense to put two lights in one box? I’ve been chasing time and time again. Refused to give my money back and have been told to wait for my 2nd light to be delivered. WHEN??? Awful customer service and shouldn’t be allowed to trade. You have been warned.
18 november 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the delays and any confusion regarding the origin of our company.
Regarding your order, we sometimes ship items separately to ensure the first item reaches you as quickly as possible, especially if production or stock timing differs. We understand this can be inconvenient and frustrating. We also apologize if our communication did not meet your expectations.
We do want to resolve this for you. Please contact us directly with your order number, and we will provide an immediate update on the remaining item and discuss the best solution for you, including a refund if necessary.
Your feedback is extremely important, and we will use it to improve our service and communication going forward. We truly appreciate your patience and hope to restore your confidence in our company.
Svar från Lampsmodern
Hi,
We’re very sorry to hear about your experience and understand your frustration. We want to assure you that Lampsmodern is a legitimate company, and we take all orders and customer concerns seriously.
If your order has not arrived or you are experiencing issues with delivery, please contact us directly with your order details. We will investigate immediately and work to resolve the situation as quickly as possible.
We appreciate your feedback and hope to restore your confidence in our service.
Overall not a good experience buying…
Overall not a good experience buying lights from Lampsmodern.
I ordered 2 lights costing £179 only 1 arrived after weeks of waiting.
There were no updates on when the light guts were arriving, then when half of what I ordered did turn up the quality was really poor, I wouldn’t put it up in my house.
Would have had far better quality and service had I gone to Dunelm or B&Q.
Looks like I will just be writing off the £49 for the light that never arrived 🤬.
11 december 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating.
We’d like to clarify that both lights in your order were shipped, and due to logistics arrangements, the order was split into two separate parcels. One light has already been delivered, and the second light is currently still in transit, not missing or lost.
International shipments can occasionally arrive at different times, especially during peak periods, but this does not mean part of the order will not be delivered.
Regarding the product quality, we understand that expectations can vary. If the item you received was damaged, defective, or not as expected, we always offer support in the form of replacement, return, or refund, depending on the situation.
We kindly ask you to contact us directly with your order number, so we can:
Provide the latest tracking update for the second light
Resolve any quality concerns appropriately
We would appreciate the opportunity to properly assist and resolve this matter.
Kind regards,
They mislead consumers …
In my opinion they’re misleading consumers as it looks that you are buying from a company in the UK, but it’s actually Chinese. First of all, I don’t have any problem buying Chinese things as most of things nowadays come from China, some good quality and some really bad. But, Lampsmodern UK should be more transparent before consumers make a purchase, because once you buy something forget you will not be able to return it, if you try it’ll cost you a ridiculous amount of money without guarantee that they’ll refund the money paid for the item. The item I purchased, a mounted ceiling lamp costs £180 and it took 3 weeks to arrive, they did reply to my emails with a bit of delay, but no much explanation of the item journey and the tracking number did not work. Finally the item was delivered, the structure is not too bad, but the plastic that works as shade is very poor and bad quality. Also, once the lighting is on you can see the marks of cables and metal through the shade. I would have returned if purchased from a reliable source where I could return and be refunded, which is not the case. A lesson to be learnt, but in the future I need to make sure I ready the review and done a bit of more research about the company, therefore, I do not recommend buying stuff that comes directly from
China (including this company) unless they have a representative in the UK/EU. Also, the lighting has no UK/EU label of safety and etc.
6 november 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hi,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to clarify a few important points for transparency:
1. Company location & transparency
Lampsmodern UK is an international brand. Our products are manufactured overseas and shipped directly to customers, which is clearly stated in our shipping and delivery information. We understand that delivery time and return logistics are important considerations, and we encourage customers to review this information before placing an order.
2. Delivery time & tracking
Your order was shipped within our stated processing timeframe, and international delivery can take longer depending on customs and local carrier handling. During transit, tracking updates may not always refresh continuously, which can be frustrating. We acknowledge this and continue working with our logistics partners to improve tracking visibility.
3. Product quality concerns
We’re sorry to hear that the shade material did not meet your expectations. If the item has visible defects, quality issues, or does not match the product description, our customer service team is always available to review photos or videos and provide a suitable solution, including replacement or return options in line with our policy.
4. Returns & refunds
Because items are shipped internationally, return shipping costs are higher than domestic UK returns. This is outlined in our return policy. That said, for confirmed quality or manufacturing issues, we do offer appropriate after-sales support rather than leaving customers without assistance.
5. Safety standards
All of our lighting products are manufactured to comply with applicable electrical safety standards for their intended markets. If you have specific questions regarding certifications or documentation, our support team would be happy to provide clarification.
We truly regret that this purchase did not meet your expectations and appreciate your feedback, as it helps us identify areas where we can improve communication and product presentation.
If you would like us to review your order further, please feel free to contact us directly with your order number so we can assist you properly.
Kind regards,
Lampsmodern Customer Support
I had a very poor experience with this…
I had a very poor experience with this company. I placed an order but decided to cancel it before it was processed. I contacted customer service, requesting the cancellation and a refund. Unfortunately, I received emails with no answer if my order was cancelled. They stop replying to my emails when I asked for refund. All attempts to get in touch have been completely ignored.
If the company does not refund me soon, I will be forced to report the issue to my payment provider and request a chargeback. Ignoring customers like this is absolutely unacceptable.
I would strongly advise others to be cautious when dealing with this company!
25 november 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hi,
We’re very sorry to hear about your experience and appreciate your feedback.
We take every customer inquiry seriously and we respond to all messages. It sounds like there may have been some miscommunication or that the emails were sent to a different address than our official customer service inbox.
Could you please check which email you used to contact us and provide your order number?
Once we have that, we’ll review everything immediately and make sure your cancellation and refund are processed as quickly as possible.
We sincerely apologize for any inconvenience and look forward to resolving this for you.
Looking forward to hearing from you!
Best Regards!
Customer service was very helpful
Customer service was very helpful. I ordered a ceiling light with 3 colour change and upon receiving it I noticed that the colour change is only operated by the main light switch. Customer service then helped by sending out the correct light I wanted.
26 november 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hello,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our customer service team was able to assist you and get you the correct light for your needs.
We truly appreciate your support and are so glad we could help make your experience a positive one. If you ever need anything in the future, don’t hesitate to reach out — we’re always happy to help!
Thank you again for choosing us!
Best Regards!
Dreadful customer service
Dreadful customer service. Contacted this company on several occasions asking for an update on my order and did not receive an update for a couple of days. Requested a refund on the order and was completely ignored and was simply told to wait up to 12 working days for the order to be delivered. Having worked for consumer magazine and publications in the past, I can confidently say that this is one of the worst levels of service I have ever experienced and would never recommend this company to my worst enemy.
22 november 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hi,
We’re very sorry to hear about your experience and truly appreciate your feedback. We always aim to provide timely and helpful support, so it’s disappointing to hear that you felt ignored.
We do respond to all inquiries, but it’s possible there was a miscommunication or delay in reaching the correct support channel. To help us resolve this quickly, could you please provide your order number and confirm the email address you used to contact us? Once we have that information, we’ll review your case immediately and make sure any refund or update is handled without further delay.
We sincerely apologize for the frustration this has caused and hope to have the opportunity to make this right.
Best Regards!
Great customer service
Great customer service. A piece of glass broke on our light and they arranged to ship a replacement right away.
11 november 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hi,
Thank you so much for your wonderful review! We’re thrilled to hear that our team could quickly assist you with the replacement and that you’re happy with the service. Your kind words mean a lot to us and motivate us to continue providing the best experience possible for all our customers.
We truly appreciate your support and hope you continue enjoying your light fixture!
Best regards,
The problem with this company is that…
The problem with this company is that they obviously don't have any UK stock so you order it and they pass the order on to China, who then send it to you from there so the whole thing takes an age. There is a 7-12 WORKING day despatch so could be almost 3 weeks and that's from when it's sent from China not when you place your UK order. I ordered on 30th October and no sign yet. Wish I'd read these reviews before I ordered.
30 oktober 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Dear Customer,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our products are shipped directly from our overseas factory so we can ensure consistent quality and offer our customers the best possible price. The standard timeline is 3–5 business days for preparation and approximately 7–12 business days for delivery, though occasional delays can occur due to customs or carrier handling.
We completely understand your frustration with the wait time and sincerely apologize for any inconvenience caused. Please rest assured that your order is on its way, and we’re happy to provide tracking updates or assist with any delivery concerns.
Thank you for your patience and understanding — we truly value your business and will continue working to improve both our service speed and communication.
Best regards,
Good customer service
The customer service was helpful, with a quick reply to our query.
30 oktober 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hi,
Thank you so much for your kind feedback! We’re really glad to hear that our customer service team was able to assist you promptly.
If there’s anything we can do to make your experience even better next time, please don’t hesitate to let us know — we’re always looking to improve.
Thanks again for your support!
Best regards,
Frustrated initially but refund offered and dealt with quickly
My experience with Lampsmorden didn’t start off well cause the lights took around 3 weeks to come, unbeknown to me that they were coming from China. When my electrician tried to install them, they were not correct. Lights advertised as IP65 whereas they were IP20 in the install manual meaning only indoor lights and not waterproof. I contacted the company and they dealt with it quickly, asked me to discard lights which I did and then they issued a refund quickly so although it was frustrating as we couldn’t install the lights, we received a refund. I would recommend anyone buying to double check the install manual and ensure the lights meet the spec.
3 november 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hi,
Thank you so much for taking the time to share your experience and for leaving us a 5-star review! We really appreciate your honest feedback.
We’re sorry for the initial frustration with the shipping time and the IP rating confusion. We always strive to provide clear product information, and your comments will help us improve our listings and manuals so future customers have a smoother experience.
We’re glad we could resolve the issue quickly with a refund, and we truly appreciate your understanding and patience throughout the process. Your recommendation means a lot to us!
Thank you again for your support, and we hope to serve you again in the future under better circumstances.
Best regards,
Happy purchesterThe ceiling lamp which I purchased was…
The ceiling lamp which I purchased was wonderful. However after the electrician fitted it one bulb cracked, I contacted the seller via their customer care email and I received a positive reply almost immediately offering to replace the bulb free of charge!
I can't fault their customer care and the product was excellent and impressive.
5 november 2025
Omdöme utan inbjudan
Svar från Lampsmodern
Hi,
Thank you so much for your wonderful review and for giving us 5 stars! We’re thrilled to hear that you’re happy with your ceiling lamp and that our customer care team could assist you quickly when the bulb cracked.
We always aim to provide both high-quality products and attentive support, so it’s great to know we met your expectations. Your kind words mean a lot to our team!
Thank you again for your support, and we look forward to serving you again in the future.
Best regards,
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