Lampsmodern Omdömen 

Svar från Lampsmodern

9 sep. 2026

Hi,

Thank you so much for your wonderful 5-star review! 🤍

We’re absolutely delighted to hear that you love your LED lamp and that it has brought such a cosy and warm atmosphere to your home. It’s great to know that you’re enjoying both the brighter lighting when needed and the softer ambience when you want to relax.

We’re also so pleased that you found the lamp stylish, easy to use, and simple to assemble and set up. Your kind words truly mean a lot to our team.

Thank you again for your support and for recommending us! We hope you continue to enjoy your beautiful lamp for a long time to come. ✨

Best regards,

Svar från Lampsmodern

7 aug. 2026

Hi,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns regarding the delivery location and return process.

We would like to clarify that we are an international online retailer serving customers in different countries. While our brand name includes “UK”, we do not operate as a traditional UK high-street retailer with all products shipped from a UK warehouse. Some orders are fulfilled from our overseas warehouses, which allows us to offer a wider range of products and competitive pricing.

We apologize if this was not clear enough during your shopping experience. We always aim to provide accurate information regarding our shipping and return policies, and we will continue working to improve the transparency of our website information.

Regarding your order, we understand that the return process has caused frustration. Our customer service team has been communicating with you and will continue working with you to find a suitable solution regarding the return and refund.

We appreciate your feedback, as it helps us identify areas where we can improve. We hope we can resolve this matter and restore your confidence in our service.

Best regards,

Svar från Lampsmodern

29 juli 2026

Dear Customer,

Thank you for taking the time to share your feedback.

We're sorry to hear that the product did not fully meet your expectations. We understand your concerns regarding the delivery time and the lighting effect.

Regarding the diffuser, it is designed to remain securely in place during normal use. We also appreciate your feedback about communication and will continue working to provide clearer and more helpful responses to our customers.

Thank you again for your comments. Your feedback helps us improve both our products and our service.

Best regards,

Svar från Lampsmodern

10 juli 2026

Dear Customer,

Thank you so much for your wonderful 5-star review!

We’re delighted to hear that you had a great experience with LampsModern. It’s fantastic to know that your lighting fixture arrived on time, was well packaged, and that the installation process was simple and straightforward.

We always aim to provide quality products with clear instructions to make the experience as easy as possible for our customers. We truly appreciate your support and are grateful that you chose LampsModern for your lighting needs.

Thank you again, and we hope to serve you again in the future!

Best regards,

Svar från Lampsmodern

10 juli 2026

Dear Customer,

Thank you so much for your wonderful 5-star review!

We’re thrilled to hear that you had a great experience with us and that the product arrived exactly as described. We’re also glad we could quickly assist with a replacement bulb and help make your installation process smoother.

Your satisfaction means a lot to us, and we truly appreciate your support and trust. We look forward to providing you with more beautiful lighting fixtures for your future projects!

Thank you again for choosing us.

Best regards,

Svar från Lampsmodern

10 juli 2026

Dear Customer,

Thank you for sharing your feedback.

We understand your concerns regarding shipping times and business location. We would like to clarify that we are an international company serving customers worldwide, and our products are shipped from our overseas warehouse. We always aim to provide clear delivery estimates and keep our customers informed throughout the process.

We’re sorry if there was any misunderstanding regarding our shipping location. We appreciate your feedback and will continue working to make our website information, including shipping details, as clear and transparent as possible.

We value every customer’s experience and would be happy to assist if there are any outstanding concerns regarding your order. Please feel free to contact our customer service team with your order details so we can look into this further.

Best regards,

Svar från Lampsmodern

10 juli 2026

Dear Customer,

Thank you for sharing your feedback.

We’re sorry to hear that the lamps did not meet your expectations and that you were disappointed with the quality and appearance after receiving them. We understand that customers rely on the product photos and descriptions on our website when making their purchase, and we take feedback about product expectations seriously.

We also regret that you felt unsupported when contacting our customer service team. This is not the experience we aim to provide, and we always strive to assist customers and find suitable solutions whenever there is an issue.

We appreciate your comments regarding product quality and presentation, and we will continue reviewing customer feedback to improve our products and website information.

We would be grateful if you could provide your order details so we can look into your case further and see how we may assist you.

Best regards,

Svar från Lampsmodern

9 juni 2026

Dear Customer,

Thank you for taking the time to share your feedback. We are very sorry to hear that you are dissatisfied with your purchase and overall experience.

We would like to clarify that when you first contacted us regarding the item, our customer service team offered a partial refund as one possible solution to avoid the inconvenience and expense of an international return. This was not intended to prevent you from returning the item, but rather to provide an alternative option should you wish to keep it.

We understand that the product did not meet your expectations, and we respect your decision if you prefer to return it instead. Our team is currently reviewing your case and will continue to assist you with the return process. If there has been any delay in communication regarding the return instructions, we sincerely apologize.

We also understand your concerns regarding our business location. We strive to provide accurate product information, responsive customer service, and fair resolutions for all customers regardless of where they are located.

Customer satisfaction is important to us, and we would welcome the opportunity to resolve this matter directly. Please reply to our latest email or contact our support team with your order details so that we can continue working toward a satisfactory resolution.

Kind regards,

Svar från Lampsmodern

9 juni 2026

Dear Customer,

Thank you for sharing your feedback. We are sorry to hear that you have been disappointed with your experience.

We understand how frustrating it can be to wait for an order and not see the tracking updates you were expecting. In some cases, tracking information may take several days to become active after a shipment has been dispatched, particularly for international shipments. We apologize if this was not communicated clearly and caused confusion.

We would also like to clarify that we do not intentionally misrepresent our business location. We serve customers in the UK and many other countries, and some products are shipped from overseas fulfillment and manufacturing facilities. We understand that you expected a faster delivery experience and regret that the shipping timeline did not meet your expectations.

Our goal has always been to deliver every order successfully and to provide support throughout the process. We would welcome the opportunity to review your order and provide you with the latest shipment status.

Please contact our customer service team with your order number, and we will investigate your case and work toward a satisfactory resolution.

Thank you for your feedback, as it helps us improve both our communication and customer experience.

Kind regards,

Svar från Lampsmodern

9 juni 2026

Dear Customer,

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your purchase.

We take concerns regarding product quality and safety very seriously. Our products are manufactured to meet the applicable standards for the markets in which they are sold, and we would welcome the opportunity to review any specific concerns raised by your electrician. If there are issues with the product you received, we encourage you to contact our support team with photos or additional details so that we can investigate further.

We would also like to clarify that we do not intentionally misrepresent our business location. We serve customers worldwide, and some products are shipped directly from our manufacturing and fulfillment facilities overseas. Shipping origin, delivery times, and return policies are outlined in our store policies.

We understand that international returns can be inconvenient, which is why our customer service team often attempts to offer alternative resolutions before asking customers to return products. However, customers who prefer to return their items can contact us for return instructions in accordance with our return policy.

We regret that your experience did not meet your expectations and would still appreciate the opportunity to review your order and work toward a fair resolution. Please contact our customer support team with your order number so we can assist further.

Kind regards,

Svar från Lampsmodern

8 maj 2026

Dear Customer,

Thank you for taking the time to share your feedback. We are truly sorry to hear that you are disappointed with your purchase.

Regarding the LED bar light, we regret that the product did not meet your expectations. The design you mentioned (such as visible end caps and the diffusion cover structure) is part of the product’s standard construction. However, we understand that it may not match the aesthetic you were expecting from the website images, and we are sorry for any confusion this may have caused.

We also want to sincerely apologize for your experience with our customer service. We do respond to all customer inquiries, including refund requests, and it is never our intention to ignore or delay communication. If your messages were missed during the process, we regret that this happened and would still like the opportunity to resolve your case properly.

We take feedback like yours seriously and will pass your comments to our product and service teams for review and improvement.

If your issue is still unresolved, please contact us directly with your order details so we can assist you further and work toward a fair solution.

Kind regards,

Svar från Lampsmodern

21 apr. 2026

Dear Customer,

We’re very sorry to hear about your experience and truly regret that your order has not met your expectations.

First, regarding the delivery, part of your order is still in transit, and delays can occasionally occur during international shipping. We are actively monitoring your shipment and are happy to assist in checking the latest status for you.

Regarding the product quality, all of our items are produced according to standard specifications and have been well received by many customers. However, we understand that expectations can vary, and we take your feedback seriously.

We would genuinely appreciate the opportunity to make this right. Please reach out to us directly with your order details so we can offer a suitable solution—whether that be a replacement, partial refund, or return arrangement.

Your feedback is important to us, and we are committed to improving both our products and service.

Kind regards,

Svar från Lampsmodern

13 mars 2026

Dear Customer,

We’re very sorry to hear about your experience and truly regret that you feel disappointed with the order process. Your feedback is important to us, and we sincerely apologize for any frustration caused.

Our products are made to order, and the preparation time is usually stated on the product page. In some cases, production and international shipping can take longer than expected, which may extend the delivery timeline. We understand that waiting longer than anticipated can be frustrating, and we are sorry for the inconvenience this may have caused.

Please rest assured that we do not intend to mislead any customers. Our team always aims to provide accurate updates and assist customers throughout the order process. If there has been any misunderstanding or delay in communication, we sincerely apologize.

We would very much like the opportunity to resolve this matter for you. Please contact our customer support team with your order number so we can check the status of your order and work toward a solution as quickly as possible.

Thank you for bringing this to our attention.

Best regards,

Svar från Lampsmodern

13 mars 2026

Dear Customer,

We’re very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.

First, we would like to clarify that we are a legitimate business and would never intentionally provide fake tracking information. In some cases, tracking numbers are generated when a shipment is prepared, but the courier may take some additional time to scan and update the tracking status in their system. This can sometimes make it appear as though the package has not yet moved.

We also apologize if you experienced a delay while waiting for a response through the live chat. During busy periods it may take a little longer for our team to reply, but we always do our best to assist every customer as quickly as possible.

We truly want to resolve this matter for you. Please contact us again with your order number so we can check the exact status of your shipment and assist you further. If there has been any issue with the order, we will absolutely work with you to find an appropriate solution.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Best regards,

Svar från Lampsmodern

26 feb. 2026

Hello,

Thank you for bringing this to our attention, and we're genuinely sorry to hear about your experience. This is certainly not the impression we want any of our customers to have, and we completely understand your frustration and concern.

We take all feedback seriously, and we want to assure you that we are a legitimate business committed to providing quality products and reliable service. If your tracking number is not working and you haven't received your order, something has clearly gone wrong, and we are determined to get to the bottom of it for you.

Could you please contact us directly with your order details? We will prioritize investigating your order status immediately and work to resolve this for you—whether that means locating your shipment or processing a full refund.

Your trust matters to us, and we sincerely hope you'll give us the opportunity to make things right. Please reach out so we can assist you personally.

We look forward to hearing from you.

Best regards,

Svar från Lampsmodern

26 feb. 2026

Hello,

Thank you for taking the time to share your detailed feedback on Trustpilot. We're genuinely sorry to hear that your experience with us did not meet expectations, and we completely understand your frustration regarding the returns process and company location disclosure.

First and foremost, we want to clarify that we are an online retailer committed to serving customers globally, and we sincerely apologize if our business location was not made clear enough in our policies or at checkout. We strive to be transparent, and your feedback highlights an area where we clearly need to improve. Please know that we will review our returns policy and checkout process to ensure this information is more clearly communicated going forward.

Regarding your return request, we truly regret that our proposed solutions—including partial refunds—did not align with your expectations. While we aim to resolve issues directly with our customers whenever possible, we understand your decision to escalate the matter to PayPal, and we're glad that a full refund was ultimately issued.

We appreciate your honesty, and we want you to know that we take your concerns seriously. Feedback like yours helps us grow and improve, and we are committed to doing better.

If you would ever be open to giving us another chance in the future, we would love the opportunity to provide you with a smoother, more transparent experience.

Thank you again for your review, and we wish you all the best.

Warm regards,