Very easy process ordering the beautiful ring and great peace of mind during the whole process because they send updates throughout !! Would highly reccomend !
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From the start I loved how easy it was to find exactly what I was looking for. (Pear shaped ring) the process was very smooth. Their communication was top tier and they made sure I was kept in the loo... Se mer
Beautiful quality ring with excellent customer service. They sent updates at every step of the way. I absolutely love my ring!
By fiancé got my engagement ring from here the response time was great and they send you photos of your ring before it even comes to you he got mine personally engraved and i must say the engraving is... Se mer
Företagsinformation
Om L'Amour Brilliance
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THE L’AMOUR DIFFERENCE
Brilliance, made honestly.
Every L'Amour Brilliance ring is designed and crafted in-house, by artisans who've spent over 10,000 hours perfecting the craft, for engagements, weddings, and the anniversaries after them. No middlemen, no inflated markup: just honest work, honestly priced.
Every stone is certified, and every ring comes with a lifetime warranty, free resizing, and a 30-day return, because a piece this meaningful should come with nothing to worry about.
EXPLORE L’AMOUR BRILLIANCEKontaktuppgifter
580 Fifth Ave. Suite #1407,NY, New York, 10036, 10036, New York, USA
- +1 (888) 668-8212
- contact@lamourbrilliance.com
- lamourbrilliance.com
4,6
Utmärkt
71 omdömen
Ber kunder att lämna omdömen
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Har besvarat 100 % av sina negativa omdömen
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Asked for a radiant cut solitaire
Asked for a radiant cut solitaire, final result was more like princess cut and then they suggested a smaller carat size in order to achieve the radiant look. We declined and asked for a refund since what we ordered wasn’t delivered or made. Website misleading and communications was difficult and we requested refund multiple time and since they couldn’t deliver on what we had ordered and since it was custom piece they are trying to charge 20%. Do not waste your time. Ordered may 10 and it’s now 06/04 and still problem mot resolved.
10 maj 2025
Omdöme utan inbjudan
Svar från L'Amour Brilliance
Thank you for sharing your experience. We’re truly sorry to hear that you weren’t fully satisfied with the custom-made ring — the 5ct radiant-cut solitaire — due to the stone not appearing as slim and elongated as you had hoped.
As soon as we received your feedback, we proactively offered alternative options to better meet your expectations:
• A 3.5ct stone with a more elongated shape for a slimmer look.
• A different 5ct stone with a stretched ratio, allowing the size to remain the same while enhancing the elegance and slim appearance.
All these options were presented in good faith, with the hope of keeping your order and ensuring your satisfaction.
Should you still wish to proceed with a cancellation, we would like to clarify:
• This is a made-to-order item with specific customizations:
• Band width adjusted to 2.5mm
• Redesigned into a double-prong setting
• As per L’Amour Brilliance’s refund policy, custom-designed pieces are non-refundable. However, in our most recent exchange, we made an exception by offering a refund with a 20% craftsmanship fee to help offset the production costs already incurred.
We understand this may cause frustration, and that is certainly not our intention. If this situation still leaves you unsatisfied, we are open to proceeding in whichever way you prefer — with the sincere hope of earning your understanding and a fair review from you.
Please kindly check your email and confirm with us at your earliest convenience.
Sincerely,
The L’Amour Brilliance Team
my perfect upgrade find
IF YOU ASK ME, I'VE BEEN USING THEIR SERVICE FOR RING UPGRADES, AND GUESS WHAT, IT'S MY FAVE NOW. I WAS COMPLETY IMPRESSED!
2 april 2025
Omdöme utan inbjudan
I have never felt so taken advantage of…
I have never felt so taken advantage of by a company until now. Customer service is terrible. I waited weeks to hear from them after inquiring about shipment. Before shipping I confirmed returj policy in the event it was not as expected. It wss confirmed I had 30 days if not satisfied. When I received ring the center stone was not 1.5 ct as expected. It was smaller . I requested a refund or exchange but they refused to allow a return and would not communicate with me. Very frustrating. Now Im trying to dispute with my cc company. Why state you allow a full refund and then refuse. What a scam. Made and shipped overseas. I would not trust them . Terrible communication and poor business practice not allowing a return.
12 mars 2025
Omdöme utan inbjudan
Svar från L'Amour Brilliance
Dear Alison!
We would like to clarify several important points regarding your recent review.
The ring you received was crafted and delivered exactly according to the specifications you confirmed—most notably, the 1.5 ct center stone, as verified in the official GRA certificate included with your order. Before shipment, we also shared detailed photos and a video of the finished piece for your review and approval.
Throughout the process, we maintained clear and timely communication and responded to all of your inquiries. However, the order was repeatedly confirmed, canceled, reopened, and followed by multiple disputes—even after the matter had already been thoroughly reviewed and resolved by Affirm, the payment provider selected at checkout. On both occasions, Affirm carefully reviewed the case and ruled in our favor, confirming that the order was fulfilled as requested.
We understand that expectations can vary from person to person, and we truly value every customer’s experience. However, when a product is custom-made to match all confirmed details, returning it based solely on personal preference can be difficult to accommodate. We always strive to listen, support, and work with our customers—and we sincerely hope for understanding and fairness in return.
Should you have any additional questions, we remain available and are more than willing to assist with care and respect.
Best regards,
Kim
The L'Amour Brilliance Team
Good ring, good quality. She loves it
Kept me informed throughout the process and delivered a beautiful ring
12 mars 2025
Caught her off guard in the best way
I am not the most romantic guy, but I knew I had to get this right. I nervously ordered the ring and kept second-guessing everything. But when it arrived... man, the shine was unreal.
I proposed during a simple dinner, nothing fancy, but the second she saw the ring, she teared up. Totally caught her off guard. Best surprise I've ever pulled off!
20 mars 2025
I kept sneaking peeks before proposing
I’ll admit, I was so obsessed with how the ring looked that I kept opening the box to stare at it before the big day 😂. Couldn’t help myself. The cut, the sparkle, the feel—it was all so spot on. When she finally saw it, she had that “OMG” face. Mission accomplished.
3 februari 2025
Omdöme utan inbjudan
The compliments haven’t stopped!
In my opinion, the best part isn’t just how beautiful the ring is—it’s how happy she is wearing it. She gets nonstop compliments, and I feel like I made the best choice!
12 oktober 2024
Omdöme utan inbjudan
Amazing ring! Ring box too big!
Absolutely loved the ring! I have zero complaints with the ring it was perfect. The box it comes in is not my favorite. It’s big and ugly in my opinion. If you are going to bid the ring in your pocket for a proposal you’ll probably want to buy a new box for it
23 februari 2025
Omdöme utan inbjudan
Proposal saved at the last minutes!
If I'm honest, I was completely lost when picking a ring. But they made it so easy! The moment I popped the question, her reaction said it all. The ring looked absolutely flawless, and now she won't stop showing it off. TY for making my proposal perfect!
3 februari 2025
Omdöme utan inbjudan
Smoothest shopping experience!
Let me tell you, I had zero stress picking out a ring. The whole process was so smooth, and they even helped me pick the perfect one. She loved it, so I win. :)
25 februari 2025
A little help goes a long way
I was clueless about rings, but their advice? Spot on. They helped me pick something that suits her style perfectly. When she saw it, her face lit up like I had just gifted her the moon. Safe to say, I'm in her good books forever, :)
27 januari 2025
Finding an engagement ring online is quite a challenge
Finding an engagement ring online is quite a challenge, especially when you've never heard of the brand. But L'Amour erased all my doubts.
23 december 2024
Wonderful purchasing experience
Wonderful purchasing experience! They send emails to keep you informed every step of the way. You’re definitely apart of the custom process it’s very exciting. It’s kinda crazy cause yesterday it was in Vietnam and today it’s on my finger in southern Cali. The shipping speed was unbelievable. Thanks so much for the positive experience!
16 januari 2025
Omdöme utan inbjudan
Sparking diamonds, expuisite design, every detail is perfect
L'Amour's engagement ring is truly stunning! Sparking diamonds, exquisite design, every detail is perfect.
4 december 2024
My journey to find an engagement ring ended at L'Amour
My journey find an engagement ring ended at L'Amour. After months of searching and comparing, I finally found the ring I wanted...
6 december 2024
Omdöme utan inbjudan
I was afraid of buying fake or poor quality goods online
I was so afraid of buying fake or poor quality goods online. But L'Amour gave me a completely experience.
4 december 2024
Omdöme utan inbjudan
They really value their customers
The feeling of being cared for and taken care of is what I felt when shopping at L'Amour. They really value their customers.
2 december 2024
Are you looking for the perfect…
Are you looking for the perfect engagement ring? Come to L'Amour, they will help you make your dream come true.
11 december 2024
Omdöme utan inbjudan
I totally get it! Ordering a high-quality ring online without...
I totally get it! Ordering a high-quality ring online without seeing the diamond firsthand can be nerve-wracking. My experience was amazing. The ring arrived even more stunning than I hoped. Their communication was seamless and responses were lightning-fast. If you're considering a bigger diamond purchase, I highly recommend them-their pricing is competitive and the craftsmanship is top-notch! 💍✨
6 december 2024
I was definitely hesitant to order
I was definitely hesitant to order a ring this fancy online without seeing the diamond in person. But it totally blew my expectations out of the water! They were super easy to talk to and quick to respond. I'd totally recommend them for anyone looking to buy a big diamond. Their prices are great, and the ring is top-notch.
3 december 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.