Colin from Dryburgh Domestics, was excellent from start to finish. He gave us a call beforehand to arrange a suitable time and turned up exactly when he said he would. He was friendly, knowledgeable... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... Se mer
Företaget har svarat
My fridge is not working for 3 weeks was promised to get to get it fixed but still waiting was promised last week but didn’t turn up and didn’t even call me to tell me they wouldn’t come it would be e... Se mer
Företaget har svarat
Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... Se mer
Företaget har svarat
3,7
Medel
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had an issue with my oven reaching and…
Had an issue with my oven reaching and maintaining temperature I had already had 2 engineers attend to try and repair problem but neither had the parts to repair the issue .This 3rd engineer came replaced the element on the oven and then switched oven on put his hand inside and said it was hot enough and now fixed ,no thermostat to check temp but he has fixed the same issue a thousand times so confident it was fixed .I told him that it was unbelievable that he had no thermostat and that he could check /confirm my oven temperature by putting h his hand inside the oven . Shocking service
23 april 2026
Svar från Lamonaspares
Thank you for bringing this to our attention Robert. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Svar från Lamonaspares
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Thank you and customer service coming…
Thank you and customer service coming back to me so soon when I had an issue.
Very professional and very good customer service. Very approachable to deal with. Many thanks.
1 maj 2026
Omdöme utan inbjudan
Svar från Lamonaspares
Hi Clare, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Ordered a nob for my hob delivery no
Ordered a nob for my hob delivery no
problem ,correct reference given ,sadly it does not fit..Have sent e-mail but no reply....
All paid for in good faith item returned but no refund. received., lost faith in this company....
.
23 april 2026
Svar från Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Customer service was excellent…
Customer service was excellent throughout and the engineer was very friendly and helpful.
23 april 2026
Svar från Lamonaspares
Morning, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Zara.
Svar från Lamonaspares
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
Revived the part without any problem
15 april 2026
Svar från Lamonaspares
Morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Thanks Zara.
Svar från Lamonaspares
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
You can rely on them
The engineers were confident, and explained whats they going to do.
20 april 2026
Svar från Lamonaspares
Hi Maya, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
The right piece arrived well packaged…
The right piece arrived well packaged and was easy to fit.Sorry for the delayed review,I was on holiday.
15 april 2026
Svar från Lamonaspares
Hi John. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Great engineer, poor warranty service though
I can’t praise the engineer highly enough, really helpful and friendly.
Unfortunately my machine couldn’t be fixed, had to have 4 call-outs and basically the machine rebuilt before it was written off (nearly 9weeks without a washing machine)
16 april 2026
Svar från Lamonaspares
Thank you for bringing this to our attention Paula. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Svar från Lamonaspares
We're sorry you have been disappointed by your experience Lynsey. Please be assured we will share your feedback internally.
Svar från Lamonaspares
Good morning Nagajan, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Ease of finding parts on web site
14 april 2026
Svar från Lamonaspares
Good morning Alex, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
The engineer came at the time quoted…
The engineer came at the time quoted inspected the dishwasher and gave me some advice, I was happy with the visit.
13 april 2026
Svar från Lamonaspares
Hi Christine, thank you for taking the time to write such a great review. Best wishes, Alexandra.
I found Belgicia service excellent and…
I found Belgicia service excellent and the delivery men pleasant iwould go back
19 mars 2026
Svar från Lamonaspares
Good morning Ellen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Good products
16 april 2026
Svar från Lamonaspares
Good morning Ribs, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Terrible service.
I am assuming you are part of Pacifica, and my comments are in reference to their involvement.
First it took you a long time for you to finally send someone examine the machine. The engineer said it was beyond repair. It then took another long break until we contacted the seller who has arranged to supply a replacement machine. They are also going to arrange fitment.
All in all I find your company very unprofessional and will not recommend your servicing to anyone. I would advise people to avoid purchasing Lamona products.
My wife has had to use a local launderette for our washing. This means we have had to pay for cleaning, and lost time in getting our clothes clean!
15 april 2026
Svar från Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Svar från Lamonaspares
Good morning Alan, thanks so much for leaving this 5* review! That is great news. Best wish es. Alexandra
£7 delivery for a small bag of…
£7 delivery for a small bag of replacement parts and took 11 days to arrive. Even then it didn't actually arrive - DPD decided to deliver it to a local retail park last minute 'at my request'. £7, 11 days, and not actually delivered to me. Bit of a joke in 2026!
No response from DPD or lamona spares when I asked for help.
16 april 2026
Svar från Lamonaspares
Thank you for bringing this to our attention. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.