1 - Shipping times to the US take a long time - make sure you are not in a hurry if you choose to buy from the company. My product took over 2 months to arrive. 2 - Product quality lower than what... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We purchased 2202635467 Contemporary Oak Triangle Coffee Table with Abstract Wood Base - Natural Finish in July 2025 and paid £283 for it , its now April 2026 and we still haven't received what w... Se mer
Företaget har svarat
Vorsicht von dieser Firma, ich habe drei und halb Monate auf dem Schrank gewartet, falsche Farbe, fehlten Teile, schlechte Qualität, die Teile die ich bekommen habe, passen nicht zusammen und beim... Se mer
Företaget har svarat
Am 02.12. Ware bestellt, am 30.03. Schrott bekommen. Einfach Betrug Firma. Schöne Fotos und Beschreibung im online Shop stellen Falsch Schrott beliefern Erstattung anbieten Kunde muss ab... Se mer
Företaget har svarat
1,6
Mycket dålig
711 omdömen
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Website was easy to use
Website was easy to use. However I cannot provide feedback on promptness as the product has not been delivered yet (4 working days)
12 april 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Arie,
Thank you for taking the time to leave your feedback.
We're really pleased to hear that you found our website easy to use — that's something we always strive to improve for a better shopping experience.
Regarding your order placed on April 12th, we did provide an estimated delivery time on our website at the time of purchase. As only 4 working days have passed, we kindly ask for your patience — your parcel is currently being processed and prepared for shipment.
We truly appreciate your understanding, and we hope you'll love the product once it arrives. Thank you again for your support, and please feel free to reach out if you have any questions.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I would not advise to buy anything from…
I would not advise to buy anything from Lakiq, if you are dissatisfied they don't email you return receipt and negotiate forever.
13 april 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Tea,
Thank you for your feedback, and I’m truly sorry to hear that you’ve had a frustrating experience with your return request. That’s not the kind of service we want to provide, and I appreciate you giving us the chance to respond.
After reviewing the photos you sent us, our team confirmed that there was no damage or defect with the product itself. The instability you’re experiencing — the bookshelf not standing firmly — is most likely because the four legs are not sitting on a completely flat or even surface. This is a common issue with assembly on uneven floors, and it can usually be resolved by slightly adjusting the feet or repositioning the unit.
We genuinely want to help you solve this, not “negotiate forever.” If you’ve double-checked the surface and the issue still isn’t resolved, please let us know. We are more than happy to send you a new set of replacement parts completely free of charge — no need to return the original item.
We never ignore customers, and we don’t hide from problems.
Thank you for your patience and honesty.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Cheap and nasty products is the best way to describe this Lakiq
The biggest mistake to not read reviews before purchasing what they call good quality bookshelf. It was absolute rubbish and the fact they stand by their quality and sell their poor quality products on Amazon is beyond me. I have no idea how Amazon still lets them sell their products on their platform with all these negative feedback and reviews. Once assembled it almost falls over and there is gaps in between the joints and was built by a handyman who looked at me in disgust as to why I would buy such a terrible cheap looking product. This company are scammers and there should be a warning before anyone buys from them. Cheap and nasty should be what comes up when you try and purchase from them.
No 100% it’s Lakiq. I don’t have the wrong Company there are Google suggestions of your association with Amazon. But no it’s you. I don't know how many times I have to tell you that it is your company. If I could attach a copy of the receipt to this review I would. But I am doing one better. Please don't tell me I have the wrong company. You do sell your rubbish products on Amazon. Buyers refer to the below!!!
LAKIQ @ Amazon.com:
Amazon.com
LAKIQ Modern Writing Desk with Storage - Small Size Home Office Computer Desk with Hutch with Bookshelf with Storage Shelves 31.5" L x 15.7" W x 42" H Without Read more
18 december 2025
Omdöme utan inbjudan
Svar från Lakiq
Dear Jennifer,
Thank you for your message, and I completely understand your frustration. I am truly sorry that you feel let down by your purchase, and I want to help — but to do that, I genuinely need your order number.
Simply mentioning the brand name or a product title like the "LAKIQ Modern Writing Desk with Storage" does not allow us to locate your specific purchase, verify the issue, or take any concrete action on our end.
Without an order number, we cannot:
- Confirm that the product was indeed purchased from us (and not from a third-party seller or a different store)
- Process any replacement, refund, or investigation
If you no longer have the order number, please provide:
- The email address used to place the order
We want to make things right, but we can only do that if you give us the basic information needed to locate your order. Thank you for your understanding — and again, I sincerely apologize for the trouble you've experienced.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
AVOID LAKIQ
Lakiq is honestly one of the worst companies I’ve ever dealt with. I ordered a piece of furniture from them and the whole experience turned into a complete nightmare.
When the furniture arrived, the first thing I noticed was that there were absolutely no assembly instructions. Nothing. No manual, no guide, nothing in the box. I literally had to hire someone to help me figure it out, and even then it took hours of trying to guess how everything was supposed to fit together.
Then I realized the color was completely wrong, not even close to what I ordered. But it gets worse, the product isn’t even the same as the picture they advertise. The listing clearly showed a wine cabinet with 12 spaces to store wine bottles, which is exactly why I bought it. The one I received only has 9 spaces, which makes it a completely different product.
The quality is also terrible. The materials feel cheap, flimsy, and poorly made. It definitely doesn’t feel like something that will last long.
When I contacted customer service to explain all these issues: wrong color, wrong design, missing instructions, and bad quality, they told me I would have to return the furniture myself and pay for shipping. The problem is that the furniture is pretty big, so shipping it back to China would cost hundreds of dollars. They basically expect the customer to spend a ridiculous amount of money just to return their mistake.
And even after explaining all of that, they still didn’t want to refund my money.
So basically: wrong product, wrong color, missing instructions, terrible quality, hours wasted trying to assemble it, and the company refuses to take responsibility.
Avoid Lakiq at all costs. This has easily been one of the worst online shopping experiences I’ve ever had.
28 mars 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Alma,
Thank you for sharing your detailed feedback, and we are truly sorry that your experience with us has led to so much frustration. Please know that we take your concerns very seriously.
We would like to respectfully clarify a few points based on our records:
Assembly instructions – We did send you a digital copy of the assembly manual via email shortly after you reported that it was missing from the package. We understand that this does not replace the convenience of having a physical copy in the box, and we sincerely apologize for that oversight.
Installation – From the photos you sent us, it appears that you were able to assemble the wine cabinet successfully. We truly appreciate the effort and time you invested in doing so, and we are sorry that it caused you difficulty.
Product design (12 vs. 9 spaces) – We understand your disappointment regarding the number of wine bottle spaces. This is not the experience we want any customer to have, and we apologize for the confusion caused by the product listing.
Solution offered – According to our conversation history, we have already provided you with a proposed solution. Unfortunately, we did not receive a reply from you after that. We remain open and willing to resolve this matter fairly.
If you have a specific resolution in mind that you believe would make things right – whether a partial refund, a replacement, or another solution – please do not hesitate to contact us again. We are committed to working with you to reach a fair outcome.
Once again, we sincerely apologize for the trouble and disappointment this has caused you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
While the communication was at times…
While the communication was at times bumby, in the end everything worked out and am fine with the furniture
15 januari 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Charles,
Thank you for taking the time to share your experience – and for your honesty and patience throughout the process.
We’re really sorry to hear that the communication felt bumpy at times. That’s not the kind of experience we want any customer to have, and we appreciate you sticking with us while we worked through it.
That said, we’re very glad that everything worked out in the end and that you’re happy with the furniture. Knowing that you’re satisfied with the final outcome means a lot to us.
If you ever need anything in the future – whether it’s help with assembly, missing parts, or just a question about a product – please don’t hesitate to reach out. We’d love to make sure your next experience is a smooth one from start to finish.
Thanks again for giving us the chance to make things right, and for your understanding along the way.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Product quality low, delayed shipping to U.S., poor customer service
1 - Shipping times to the US take a long time - make sure you are not in a hurry if you choose to buy from the company. My product took over 2 months to arrive.
2 - Product quality lower than what I'd expect at the price point. For example, the image on the website has a clean wood side, but in person there are giant screws visible.
3 - Product broken upon arrival - no refund available, sent me a picture of the instructions and asked me to circle the missing pieces that I could receive in another 2 months.
4 - Changed the review to 2 stars because refund was provided after working directly with my bank to contest the charge, since customer service was poor.
2 april 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Taylor,
Thank you for sharing your honest feedback, and we are truly sorry to hear about your experience. This is not the level of service or quality we want any customer to have.
We take your complaints very seriously, and we would really like the chance to look into what happened and make things right for you.
Could you please provide us with your order number? Once we have your order details, we will immediately verify the situation. If a refund is what you need, we can process it much more quickly and directly than going through your bank.
We never want our customers to feel ignored or left with broken products and slow solutions. Please give us a chance to review your case promptly.
Thank you for giving us the opportunity to improve, and we sincerely apologize again for the trouble caused.
Update:
Thank you for updating your review and sharing your honest experience. We truly appreciate the feedback, even though we are very sorry to hear about the difficulties you faced.
We want to confirm that a **full refund** has already been issued to you. We sincerely apologize for the long shipping time, the quality issues, and the condition in which the product arrived. What you described — especially the visible screws and broken item — does not meet our standards, and we regret the frustration this caused you.
If there is anything else we can still do for you , please do not hesitate to contact us directly. We would like the chance to make things right, even though we know we have already fallen short.
Thank you again for your patience, and we are truly sorry for the poor experience.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Betrüger. Finger weg
Am 02.12. Ware bestellt, am 30.03. Schrott bekommen. Einfach Betrug Firma.
Schöne Fotos und Beschreibung im online Shop stellen
Falsch Schrott beliefern
Erstattung anbieten
Kunde muss aber selber den Schrott zurück nach China senden
Nach Erhalt der Ware würde die Kosten erstatten
Wer Schrott und Ärger haben möchte, kann gerne hier bestellen.
Einfach Betrüger.
Finger weg
30 mars 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Yijun,
Vielen Dank, dass Sie Ihre Erfahrung so deutlich schildern. Es tut mir aufrichtig leid, dass Sie so verärgert sind – und ich kann Ihren Frust vollkommen verstehen.
Wir werden Ihnen per E-Mail schreiben, um den Fall zu klären. Bitte senden Sie uns einfach ein paar Fotos von der erhaltenen Ware. Sobald wir die Bilder haben, prüfen wir den Fall und bieten Ihnen eine angemessene Kompensation an.
Noch einmal: Es tut mir leid, dass Sie diese Erfahrung machen mussten. Wir möchten eine faire Lösung für Sie finden.
Mit freundlichen Grüßen,
Ihr Lakiq-Kundendienst-Team
support@lakiq.com
Scam china drop shipping
Scam poor quality china delivery took months no shipping notifications
27 mars 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Ryan,
Thank you for your feedback, and I’m truly sorry to hear about your frustrating experience.
Please accept our sincere apologies for the long delivery time and the lack of shipping notifications. The delay was partly due to the Spring Festival holiday period, which affected many carriers and caused unexpected hold-ups across the supply chain. That said, we completely understand your disappointment, and we regret that we didn’t communicate this clearly to you earlier.
We would like to kindly remind you that you can check the most up-to-date shipping status and tracking history at any time under “My Orders” on our website. Looking into your order, we see that a partial refund has already been issued as a gesture of compensation for the delay. We have also urged the logistics provider to speed up the delivery process.
Regarding the product quality issue you mentioned, we take this very seriously. One of our customer support team members will contact you via email shortly to verify the details. Once we have confirmed the situation, we will do our utmost to provide a solution that you are truly satisfied with.
Once again, we are very sorry for the trouble caused, and thank you for giving us the chance to make things right.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Coffee table never arrived
We purchased 2202635467 Contemporary Oak Triangle Coffee Table with Abstract Wood Base - Natural Finish in July 2025 and paid £283 for it , its now April 2026 and we still haven't received what we paid for ?
after multiple emails to Lakiq support we were told out table would be delivered on the 19/12/2025, it never arrived. After multiple emails we were told it had been damaged in transit
I asked for a refund but I still haven't received anything
Lakiq support are hopeless and just make stupid offers to fob you off this is all a big Chinees scam, don't deal with these people
Read all the other feed back its virtually all 1 star because they are scammers
With all this negative feedback there must be some international body we can report to to get this company shut down
22 juli 2025
Omdöme utan inbjudan
Svar från Lakiq
Dear Alan,
Thank you for your feedback, and I am truly sorry to hear about your experience. Please accept our sincerest apologies for the frustration and disappointment this situation has caused you.
I completely understand how upsetting it must be to have waited since July 2025 without receiving your order. This is not the level of service we want to provide, and I sincerely regret the miscommunication regarding the delivery and the damaged transit issue.
To make things right, we would like to offer you the following options: we can arrange a free replacement for the same item, or exchange it for another product of comparable value, or process a refund for your order. Please know that we genuinely want to resolve this for you.
I have also sent a follow-up email with more details — kindly check your inbox when you have a moment. We truly appreciate your patience and the opportunity to address this matter properly.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I recently ordered a compact desk from…
I recently ordered a compact desk from Lakiq and it turned out better than I expected. The design is simple, modern, and fits nicely in my room. It took a little time to arrive, but everything was well packaged and easy to assemble. Overall, a very satisfying purchase.
25 mars 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Sahed,
Thank you so much for sharing your experience!
We're truly delighted to hear that your compact desk exceeded your expectations. It's great to know that the simple, modern design fits perfectly in your room—creating a space you're happy with is exactly what we aim for.
We also appreciate your patience regarding the delivery time, and we're glad everything arrived well packaged and was easy to assemble. Your satisfaction means a lot to us!
If you ever have any questions or need assistance in the future, please feel free to reach out. Thank you again for choosing Lakiq!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I like how unique the designs are on…
I like how unique the designs are on Lakiq. The cabinet I received looks premium and matches my room perfectly. Packaging was also very secure.
19 november 2025
Omdöme utan inbjudan
Svar från Lakiq
Dear Douglas,
Thank you so much for your wonderful feedback — this truly made our day!
We're thrilled to hear that you appreciate the unique designs we offer at Lakiq. It's great to know that the cabinet not only looks premium but also matches your room perfectly — creating pieces that help our customers elevate their space is exactly what we strive for.
We're also glad that the packaging met your expectations and kept your item secure during transit. Ensuring that every order arrives in perfect condition is something we take seriously.
Thank you again for taking the time to share your experience. Your support means the world to us, and we hope to have the opportunity to serve you again in the future!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Lakiq
Lakiq. I purchased a chair and it looks exactly like the photos. Comfortable and easy to assemble too.
3 november 2025
Omdöme utan inbjudan
Svar från Lakiq
Dear Simon,
Thank you so much for your kind feedback — we truly appreciate it!
We're delighted to hear that the chair you purchased from Lakiq looks exactly as shown in the photos. It's always our goal to provide accurate product representations, so knowing that we met your expectations means a lot to us.
We're also glad to know that you're finding the chair comfortable and that the assembly process was easy. A smooth experience from unboxing to enjoying the product is something we always hope to deliver for our customers.
Thank you again for taking the time to share your experience. Your support means a great deal to us, and we hope to welcome you back again soon!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Alles katastrophal!!!
Alles katastrophal!!!
Lange Lieferung, schlechte Qualität, anderes Aussehen als auf den Bildern und die Kommunikation mit dem Betreiber ebenfalls schlecht. Lasst lieber die Finger weg und investiert paar Euro mehr. Kompletter Fehlkauf !
23 mars 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Marco,
Vielen Dank für Ihr ehrliches Feedback – auch wenn es schwer fällt, das zu lesen.
Ich kann Ihren Ärger sehr gut nachvollziehen: lange Lieferzeit, dazu Abweichungen beim Aussehen und dann noch eine Qualität, die nicht Ihren Erwartungen entspricht – das ist wirklich nicht in Ordnung. Dass auch die Kommunikation für Sie nicht zufriedenstellend war, tut mir aufrichtig leid.
Um Ihr Anliegen schnell und zuverlässig klären zu können, wäre es hilfreich, wenn Sie mir Ihre Bestellnummer mitteilen könnten. Sobald ich diese habe, werde ich mir den Vorgang im Detail ansehen und uns um eine angemessene Lösung sowie eine faire Entschädigung für Sie kümmern.
Ich hoffe, wir können die Sache doch noch zu Ihrer Zufriedenheit lösen – auch wenn Ihr erster Eindruck verständlicherweise ein ganz anderer ist.
Bitte entschuldigen Sie die Umstände vielmals.
Mit freundlichen Grüßen,
Ihr Lakiq-Kundendienst-Team
support@lakiq.com
Lakiq is a SCAM
Lakiq is a SCAM. They know exactly what they are doing. You order a product in my case a wardrobe. Thinking it’s solid wood or whatever BS they put in their description, instead you get a complete piece of trash. I went through PayPal to order this product. I tried making a dispute straight with LAKIQ but you always get this generic AI written apology saying they are unable to get me a return but instead give me a choice in some other trash to pick from since I’m “such a loyal Costomer”. PayPal was able to get with someone God knows who and they agreed to get me a full refund once I shipped the product back to them and PayPal received a tracking number. Not sure if anyone has ever shipped a large box of trash to China Well I’ll tell you, you can’t unless you wanna spend well over $1000.00 to do it. So back where I said they know what they are doing. They know they are going to ship you trash say they have a good return policy but in reality you get screwed in the end. I can’t believe PayPal is even attached to this company’s name. seeing PayPal, you almost get a feeling that company is going to be legit. DO NOT FALL FOR THIS.
All these return comments from Lakiq on this review site are BS too. They make it sound like they are helping that person out when in reality they are emailing you on the side saying they can’t do anything
PLEASE DO NOT ORDER FROM LAKIQ THEY ARE A COMPLETE SCAM!!!
4 mars 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Ben,
Thank you for sharing your feedback, and I'm truly sorry to hear that your experience with us has led to such frustration. I want to personally address your concerns and clarify a few things.
First, I want to assure you that we are not a scam, and we take all customer concerns seriously. When you reached out about the wardrobe not meeting your expectations, we did our best to offer solutions. While a full return to China can indeed involve high shipping costs, we provided you with alternative options,including replacement parts and partial refund—options we offered because we genuinely wanted to make things right for you. I understand that you preferred a full refund, and I respect that.
Regarding the PayPal dispute, PayPal reviews cases carefully and makes decisions based on the information provided by both sides. If the product had been completely unsellable or entirely different from what was described, PayPal typically sides with the buyer. The fact that they requested the item to be returned before issuing a refund is part of their standard process.
I sincerely apologize if our communication felt generic at times—that was never our intention. We strive to support every customer personally, and I'm sorry we fell short in your case. We are actively working to improve both our products and our customer service experience.
We genuinely want to find a fair resolution for you.
Thank you for your honesty, and again, I apologize for the frustration this has caused.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Lakiq was good overall
Lakiq was good overall. The ordering process was smooth and the website was easy to use. Delivery took a bit longer than expected, but the item looks nice.
2 februari 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Fay,
Thank you so much for your thoughtful review! We're really happy to hear that you had a smooth ordering experience and found our website easy to navigate—that's something we work hard to maintain for all our customers.
We truly appreciate your patience regarding the delivery time. While we always strive to get orders out as quickly as possible, we understand that waiting can sometimes be a challenge, so thank you for bearing with us. It's wonderful to know that once the item arrived, you were pleased with how it looks and that it met your expectations.
Your kind words mean a lot to our team, and we're so glad you chose to shop with Lakiq. If you ever need any assistance in the future or have questions about future purchases, please don't hesitate to reach out—we're always here to help!
Thank you again for your support, and we hope to serve you again soon.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Lakiq has some really stylish furniture…
Lakiq has some really stylish furniture options online. I ordered a side table and it looks great in my living room. Shipping took a little time.
31 december 2025
Omdöme utan inbjudan
Svar från Lakiq
Dear jorge,
Thank you so much for your thoughtful review! We're absolutely delighted to hear that your side table has found a perfect spot in your living room and that you're happy with its style—our team works hard to curate pieces that bring both beauty and function into the home, so it means a lot to know it's working for you.
We also truly appreciate your honest feedback regarding the shipping time. While we're glad your order arrived safely and met your expectations, we completely understand that waiting can sometimes be frustrating, and we're continuously working with our logistics partners to improve delivery speeds. Your experience helps us identify where we can do better, and we're grateful for your patience.
If you ever need any assistance with future orders or have questions about caring for your new furniture, please don't hesitate to reach out. We'd love to help you find more pieces to complete your space!
Thanks again for choosing Lakiq and for taking the time to share your experience.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I recently purchased a storage unit…
I recently purchased a storage unit from Lakiq. The product itself looks very modern and fits nicely with my living room decor. Shipping time was a bit long, but the item arrived safely.
11 november 2025
Omdöme utan inbjudan
Svar från Lakiq
Dear Andrew,
Thank you so much for sharing your experience! We're really happy to hear that you're pleased with the storage unit and that its modern style fits nicely with your living room decor—creating pieces that blend seamlessly into our customers' homes is something we always strive for.
We also truly appreciate your understanding regarding the shipping time. While we always aim to deliver as quickly as possible, we're glad that your item arrived safely and in good condition. Your patience means a lot to us.
If you ever need any assistance or have questions in the future, please don't hesitate to reach out. Thanks again for choosing Lakiq and for taking the time to leave such a thoughtful review. We truly appreciate your support.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Vorsicht von dieser Firma
Vorsicht von dieser Firma, ich habe drei und halb Monate auf dem Schrank gewartet, falsche Farbe, fehlten Teile, schlechte Qualität, die Teile die ich bekommen habe, passen nicht zusammen und beim Schrauben gehen die Platten kaputt, das was ich bekommen habe gehört auf Müll, habe die Firma kontaktiert und die bieten nach soviel Mail 15 % Rückerstattung, das zum schämen, es handelt sich um Betrug. Rosa L.
4 februari 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Rosa,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Erlebnis zu schildern. Es tut mir außerordentlich leid zu hören, dass Sie mit Ihrer Bestellung so unzufrieden sind und eine so lange Wartezeit in Kauf nehmen mussten. Das entspricht ganz und gar nicht dem Standard, den wir bieten möchten, und ich verstehe Ihren Ärger vollkommen.
Bezüglich der Farbe möchten wir klarstellen: Das gelieferte Produkt entspricht der von Ihnen gewählten Bestellung. Wir vermuten, dass es sich hier um eine Farbabweichung aufgrund unterschiedlicher Bildschirmeinstellungen oder Lichtverhältnisse handelt, die manchmal zu einem anderen Farbeindruck führen kann.
Um Ihr Problem schnellstmöglich zu lösen, möchte ich Ihnen eine konkrete Lösung anbieten:
Wir können Ihnen kostenlos die fehlenden und die defekten Teile (die beim Schrauben kaputtgegangenen Platten) nachsenden. Sobald Sie die Ersatzteile erhalten, sollte sich der Schrank hoffentlich vollständig und stabil aufbauen lassen.
Ich habe Ihnen soeben eine ausführliche E-Mail mit den Details gesendet. Bitte schauen Sie in Ihrem Posteingang (falls nicht vorhanden, bitte auch im Spam-Ordner) und teilen Sie mir dort mit, welche Teile genau beschädigt sind oder fehlen. Wir kümmern uns dann umgehend um den Versand.
Nochmals entschuldige ich mich vielmals für die entstandenen Unannehmlichkeiten und die Frustration. Ich hoffe, dass wir mit dieser Lösung Ihr Vertrauen wiederherstellen können.
Mit freundlichen Grüßen,
Ihr Lakiq-Kundendienst-Team
support@lakiq.com
Worst quality and worst customer service ever
Worst customer service ever experienced; products of ridiculously low quality materials and delivered rusty, dented and damaged in many areas. I immediately provided clear evidence (pictures and videos) of the items. They offered a 5% refund with ridiculous excuses. At the end, after one months of enails, they agreed for a higher refund (still unacceptable). Really the worst!
16 mars 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Sofia,
Thank you for sharing your experience, and I'm truly sorry to hear about the frustration you've faced. This is certainly not the level of service or quality we want our customers to experience, and I sincerely apologize for the condition in which you received the items, as well as for the difficulty in reaching a fair resolution.
We take feedback like yours very seriously, and I would really like to look into this matter promptly. Could you please provide your order number? Once I have it, I will investigate immediately and work with you to find a solution that is fair and satisfactory.
Your satisfaction is important to us, and I truly hope we can turn this experience around.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
The desk I ordered looks fantastic in…
The desk I ordered looks fantastic in my office. It has a modern look and feels sturdy once assembled. Customer support also replied quickly when I asked about shipping updates.
26 januari 2026
Omdöme utan inbjudan
Svar från Lakiq
Dear Arabella,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that the desk looks fantastic in your office and that it brings the modern, sturdy feel you were hoping for. It's great to know the assembly went well and that the style fits your space perfectly.
We're also really glad our customer support team was able to assist you promptly with your shipping inquiries — providing helpful and timely support is something we truly care about.
Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future. Enjoy your new desk!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.