BPS Depot Omdömen 

Update as of 11/6: BPS have seen my review and refunded £200, half the purchase price. Thanks to Carly for this. They were very keen for me to edit my review after the partial refund so I hope this suffices. It is a shame however that I’ve essentially still paid £199 for something I’ll be taking to the tip. A full refund would have felt fairer.

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Original review for transparency: I wanted to update my review, but I’ve noticed that they have deleted their Google page which had many similar reviews to mine. That’s why I’m going to update my review here on trustpilot.

I bought a bike shed and it came in over 1000 little pieces, it took me four hours to put the floor together, and I hired a Handyman to do the rest. They quoted me £60 to get it done, based on the estimation of how long it will take to put it together, but it actually took them over eight hours with all their experience. They said it was the worst shed they had ever put together.

Anyway, over the last four months or so, the shed has proven to be completely unreliable in strong winds, one of the doors continuously rips off, and now, the lid hydraulics have failed on the right. Initially, when I submitted a one star Google review, they contacted me and offered me a partial refund if I could change my review. All I wanted was a refund, but they expected me to pack up this travesty of a shed back into its constituent thousand+ parts for collection by courier. That would’ve taken me over 10 hours, and simply not worth my time.

Like I said in my original Google review, the shed is classic over engineered British tat. There are foreign companies that make excellent click clack plastic sheds which are sturdy and can withstand all kinds of weather, but I specifically bought this bike shed in order to support British manufacturing.

Carly is lovely as a customer service agent but she has little sway over remedial action for disappointed customers.

My client made a purchase from BPS for a mezzanine ladder. When we received it, we realised there was some feet missing. BPS actioned this swiftly and issued a replacement fast. Thanks!

I would like to thank Carly who did her best to resolve the issue I had with my original purchase, she was very polite and friendly.Unfortunately the issue was repeated on the replacement and it would appear the courier was to blame for the condition of the goods supplied. May I suggest that as a company they should contact the delivery company and ask them why it is the product arrives at a customer in a poor state of repair.

Spoke to Carly regarding an issue with an order. She resolved it very promptly and professionally.

Great company easy to use and great pricing.

Ordered 6.82m Trade Master Pro 2 Section Extension Ladder 31/5/26 because the website stated IN STOCK.
Received email today stating it's not in stock and they're expecting a delivery of new stock within 4 weeks.
Checked BPS website today still showing in stock which in my opinion is DECEITFUL.
Rang Company 01/06/26 1515hrs after 15 minutes spoke with Trudy Marr to cancel order. Trudy was polite and helpful stating refund should be within 3-5 days. I will update review.
02/06/26 Refunded within 24 hours. Also missed call from Carly and email apologising.
Well done to Trudy and Carly shows me this company does care about customer service.

The scaffolding itself is a good piece of kit, easy to set up and use, but the company is let down by the courier service it uses - DX. They failed to deliver to the correct address twice and only got it right after the very helpful Carly from the BPS support team intervened. If DX had done their job properly I would have given BPS 5 stars.

Carly Stevens was superb today. I had ordered some loft ladders which had been configured incorrectly. Carly was on the other end of the 'phone with her knowledge and expertise, supporting me through trying to resolve the issue. She sent me photos and a video to try and help me work things out. The ladders were all wrong and have to go back. She just took all the stress out of everything. Thank you Carly, you deserve a bonus. Customer service of this calibre is rare these days. (5 stars for Carly, but not for the ladders).

Brilliant customer service to sort out issues with my order. Highly recommended and a big shout out to Carly for all her help.

I bought a scaffold set years ago from BPS. It has been a great bit of Kit. It folds down to go into the back of an estate car and has a seven meter height ,with outriggers and has proven to be very useful, stable tower for lots of jobs for myself and a few few other people who have borrowed it. Recently, I discovered that it was missing a piece related to fitting the adjustable legs onto the scaffold. I’ve had it for so long I wasn’t really sure what parts availability would be like or if I’d even be able to get a spare, but when I contacted the company and Bryan couldn’t have been more helpful. A picture of the instruction manual with the model number and one of the parts I still had was enough to get the spares, which they sent supplied and sent out for free. A great product and really good after sales care, even after several years. Recommend!

Had an issue with my outriggers for my scaffold but they sorted it right away and got other ones sent out, thanks Carly Stevens.

Was notified item out of stock after ordering. Suggest a system upgrade to realtime stock availability system Apart from that excellent customer service from Carly who dealt issue and sourced suitable alternative for next day Delivery

Next day delivery took 5 days. Waited 3 days but couldn’t wait any longer so had to buy a ladder. Phoned their office on the second day and was told I would have it definitely the next day. It turned up this afternoon but the job is finished and now I have 2 ladders.

I made an online order which stated the item was in stock and offered day after next delivery.
The next day I received an email telling me the item was out of stock, and a delivery was expected within 5 WEEKS. Once it was received it would be sent by next day delivery. There were no other options, just a link to ‘contact us’ if I needed to ask anything.
I only waited 10-15 minutes on hold and spoke online to a very polite member of staff called Carmela. I told her I was not willing to wait ( I knew I was available for the delivery date I expected when I made my order, but there is no way of knowing if I would be there at any random time in the next 5 weeks), and would like a refund. She cancelled the order and when I asked said my refund would take 3-5 working days.
I was prepared to accept that ‘these things happen, it’s just bad luck’ and hide my irritation that my money is tied up for several days through no fault of mine UNTIL I glanced at their website later in the day and saw that they are still advertising the item as ‘in stock’ and for next day delivery.
It seems that it’s not just incompetent stock recording, but a cynical attempt to part customers from their money under false pretences.
I can’t source another item until I have my refund.
I made my order in good faith. What a shame that this company does not also act in good faith.

Very disappointing experience with BPS Access Solutions / BPS Depot.

I placed an order for a 7m scaffold tower and leg kit costing £1,019.97 based on the website stating the items were in stock with “Free Next Day Delivery.”

Only after payment was taken in full was I informed the items were actually out of stock. Over the following days I repeatedly had to chase for updates, and delivery dates kept changing with no proper written confirmation provided despite requests.

I was eventually told the delay would now be several more weeks, meaning the order could have taken around a month from purchase despite being advertised as next-day delivery.

This has disrupted planned building work and forced me to source scaffolding elsewhere.

The order has now been cancelled, however at the time of writing I am still waiting for confirmation that the refund has actually been processed.

I completely understand that stock issues can happen, but customers should be clearly informed before payment is taken if items are not genuinely available for immediate dispatch. The lack of communication and customer care regarding an order of this value has been extremely disappointing.

This was an excellent product that suited my needs, although there was a small hiccup it was quickly rectified.
Bob. G.

Received scaffolding tower badly damaged still in wrapper asked for a refund as very cheap quality if it can get that bent in transport got told someone would collect last week no one dis and now fails to respond

Always a pleasure to deal with this company. You get to speak to a human who is polite friendly and very helpful. Bryan Mpofu was first class in dealing with my issue. Many thanks.

Company kept me well informed at all stages. Product was despatched quickly and arrived in good condition. Some problems with the delivery company which were sorted out very promptly and helpfully by a lady called Carly Stevens.

Contacted BPS regarding a upgrade to my loft ladder. They were extremely helpful and provided the parts I needed. Great service and friendly advice, I would recommend BPS as they are not just interested in the sale, but also in looking after existing customers.