Everything I ordered was in excellent condition and even though there were a few glitches in delivery, I am one happy Army here in New Zealand 🇳🇿 💜 Thank you loving my earrings set and rings i or... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The packages arrived with no identification to distinguish it as a BTS monthly subscription. There could have been a special envelope or box...etc. otherwise, we weren’t sure if the BTS items were... Se mer
I always get immediate responses to any queries. I look forward to getting my merchandise which is eagerly opened at school so I can share with BTS student fans. Kia Ora-Thanks, so much from Aotearoa-... Se mer
Everything that I've ordered has gotten to me in great condition and within the estimated delivery date! I have a VIP warranty membership which is great but I've never had to use it yet. If I ever hav... Se mer
Företagsinformation
Skrivet av företaget
Official K-Pop fan store for all your merch needs. JOIN K-POP HUT TODAY! Receive secret product updates and be the first to know about all our exclusive store sales! Shop online from our collections for the best K-Pop clothes, fashion merch and more.
Kontaktuppgifter
424 W Bakerview Rd, 98226, Bellingham, USA
- 3607777554
- help@kpophut.com
- kpophut.com
4,2
Bra
229 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great condition and fast help.
Everything that I've ordered has gotten to me in great condition and within the estimated delivery date! I have a VIP warranty membership which is great but I've never had to use it yet. If I ever have problems, all it takes is a quick email and I get a response the same day! Customer support people are always so polite and happy to help with anything.
8 juli 2021
Omdöme utan inbjudan
I ORDERED 3 PCS OF SHIRT BUT WHEN I…
I ORDERED 3 PCS OF SHIRT BUT WHEN I RECIEVED THEY GIVE ME WRONG ITEM.IM VERY DISSAPOINTED. THAT WHY I WILL NOT ORDER AGAIN ON THIS SHOP.
7 juli 2021
Omdöme utan inbjudan
Svar från K-POP HUT
Hi Maria,
This is unfortunate to hear and should not be happening. Please reach out to us at support@btsarmy.club so we can make this right for you. Thank you
Waiting since April 6
Order was placed April 6th and still havenʻt received it. We realize this is coming from far away but there has been no follow up nor support to tell us. I ordered the highest membership that was available and all the merchandise with it. This for my teenage daughter who loves this group. It was ordered as a surprise and instead the surprise has been on me. The tracking only goes to June 22nd. It is now July 3rd. Still being charged for monthly membership with nothing to show for it. Very Disappointed.
3 juli 2021
Omdöme utan inbjudan
Svar från K-POP HUT
Hi there,
Shipments typically take 14 - 21 days but with COVID delays, we have seen some take anywhere from 30 - 60 days to arrive. If it is past the 60 day point, we will definitely provide a full refund or a replacement.
Thank you!
Not what was promoted and told
We were under the impression that we would be getting newer merchandise and be able to test out the latest things. When we signed up, We received an item from many many albums ago and it was dirty on the inside which was disheartening. I emailed the company and they didn't do anything to correct the issue, they just said I could cancel on the my account portion of the website which we ended up doing since no one cared to help fix or address our question and concern. My daughter was looking forward to this and sad to say she wont be.
2 juli 2021
Omdöme utan inbjudan
Svar från K-POP HUT
Mia we appreciate your feedback. Our Merch Tester's Club does not guarantee official merchandise. However, it gives ARMY a chance to receive premium merch at a low cost each month. Dirty/poor quality merch should definitely be fixed and we will be looking into this.
Joined the club for $19.99/mo
Joined the club for $19.99/mo, with the guarantee that I would receive at least $40 in merchandise. I got a "Butter" cap that is cheaply made and probably worth about $3 retail. It's crap. Wrote to customer service and never received a response. If it sounds too good to be true, then it probably is. Merchandise is definitely not official. Save your money and spend it on something that is authentic! This company takes advantage of ARMY!
1 juli 2021
Omdöme utan inbjudan
Svar från K-POP HUT
Milan we appreciate your feedback. Our Merch Tester's Club does not guarantee official merchandise. However, it gives ARMY a chance to receive premium merch at a low cost each month.
So fast and we especially love our…
So fast and we especially love our bracelets! Thank you!
29 juni 2021
I ordered a BTS lightstick
I ordered a BTS lightstick, tshirts and few other things from these guys and they're awesome. sometimes it takes a while for your orders to get to you but its well worth the wait. Highly reccommend
29 juni 2021
Omdöme utan inbjudan
Ich bin mit allem zufrieden
Ich bin mit allem zufrieden, alles lief reibungslos ab und die Merchandise waren alle in Ordnung. Ich habe nichts zu beanstanden
27 juni 2021
Omdöme utan inbjudan
Love everything about BTS
Fantastic so happy with the merchandise l have been sent out love BTS
19 juni 2021
Been over a month
Haven't received my bracelet. Been over a month. I contacted customer service three times before someone got back to me and then they left it to me to try to trace what happened with the post office. Didn't offer to help or send a refund or to resend item. Not a great way to run a business.
15 juni 2021
Svar från K-POP HUT
Hi Kathleen,
We typically want to allow up to 60 days for a shipment to be marked lost (that's on the courier) and we are happy to provide a full refund or a replacement. In this case this was provided.
I received the items in 2 separate…
I received the items in 2 separate couriers. I believe that one courier is enough since I still paid for extra tax separately when I received the two items.
15 juni 2021
Svar från K-POP HUT
Hi Joane,
Thanks for letting us know! We typically split items into multiple packages when they come from our different facilities, or if it's cheaper for import and custom taxes for the customer. We have taken your feedback into consideration.
Love this site
Love this site. Everything comes pretty quickly and I'm always happy with my order.
14 juni 2021
Great merch, great service, great blog
This is a great website for BTS merch. Their costumer service was exceptional and super friendly.
The merch itself is also good quality.
I also really like the blog and news they share. I go there like at least once a day to see whats new.
14 juni 2021
Omdöme utan inbjudan
Thanks for your attention
Thanks for your attention! They really mind about customers.
13 juni 2021
Omdöme utan inbjudan
Great customer service experience
Great customer service experience. Very happy with my experience with them!!
10 juni 2021
Omdöme utan inbjudan
❤️ BTS CLUB
Love this❤️ Great value
Amazing monthly surprises from the best band in the universe ❤️BTS Forever
8 juni 2021
Excellent is my choices it’s awesome…
Excellent is my choices it’s awesome and reliable 💜💜💜💜💜💜💜
7 juni 2021
I bought an iPod pro BT21 case and it’s…
I bought an iPod pro BT21 case and it’s awesome!! I love how the top is attached to the bottom. I also bought 2 earring sets! They are perfect, no complaints from me or my girls! 💜💜💜
7 juni 2021
Fake. Scam.
Any of the merch boxes on this page/shop are fake
...shop/bts-be/bts-be-ultimate-merch-box/
...shop/armymusthaves/merchboxes/bts-map-of-the-soul-7-army-box/
This is not official and none of the descriptions state that they're "fan-made" or "unofficial" so people may misunderstand. Please DO NOT BUY FROM THEM. ITS A SCAM!!!!!!!!
9 maj 2021
Omdöme utan inbjudan
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