Betrügerische „Firma“: sie haben meine Kreditkarte mit 49$ als „wiederkehrende Zahlung“ belastet. Einmal hat es gklappt und ich habe das Geld nicht zurückerhalten obwohl ich meine Bank informiert hatt... Se mer
Kojiva Shop
Tack för att du använder Trustpilot. Tyvärr går det inte längre att lämna omdömen på just den här sidan, då företagets webbplats stängts ner. Om du har några frågor får du gärna kontakta oss.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fraudulent company. They put you into a subscription without any notice and then charge you monthly for literally nothing. No product, no service. Just stealing. They have changed the name of thei... Se mer
I previously wrote a review on my experience with this company. Not a good one either. With that being said I retract my previous comments. My package was finally delivered even though you never wo... Se mer
Företaget har svarat
SCAM- do not order from this website. I did not receive the products and to add insult to injury they took money out of my account without my permission for a subscription I didn’t want, know about or... Se mer
Företagsinformation
Skrivet av företaget
KojivaShop, all the latest in care and beauty.
Kontaktuppgifter
Exelente opción
Kojivashop es una exelente opción para comprar maquillaje, tienen muy buenos productos, de calidad y con bastante variedad para todos los gustos
5 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are truly happy to hear that you are satisfied with your purchase and our service. Your support means a lot to us and motivates us to keep improving every day.
We look forward to serving you again in the future!
Kind regards,
KojivaShop Team
THIS IS A SCAMMER
I placed an order through YouTube advertisement for a lymphatic brush from Kojiva, they didn’t only charge me for the brush but also a subscription fee of $49.99 which was never mentioned on their website and worst of all I have never received the brush!!!
12 mars 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Exelente tienda de maquillajes
Exelente tienda de maquillajes! Me sorprendió la calidad del asesoramiento cuando realizan el envío, gracias kojivashop 👏🏻
10 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are truly happy to hear that you are satisfied with your purchase and our service. Your support means a lot to us and motivates us to keep improving every day.
We look forward to serving you again in the future!
Kind regards,
KojivaShop Team
Experiencia satisfactoria
He tenido una experiencia muy satisfactoria con hojivashop, desde el primer momento, el proceso de compra resultó sencillo y claro, lo cual se agradece, el envío fue especialmente rápido y eficiente, cumpliendo con plazos indicados y con un seguimiento adecuado en todo momento
13 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are truly happy to hear that you are satisfied with your purchase and our service. Your support means a lot to us and motivates us to keep improving every day.
We look forward to serving you again in the future!
Kind regards,
KojivaShop Team
Kojiva/Kojeva/Kowhatever is a Scam
Kojiva/Kojeva - buyers beware! One week after purchase they charged my card $49.99. I sent email to have it refunded. They claimed it's a subscription (there was no mention of any subscription a the time of purchase). They stated the subscription fee is not refundable and that they cancelled further charges. Well, the next day they charged my card again $49.99. I asked why was I charged, the response: “for membership”, I have not signed up for any membership, nor subscriptions. I’ve been sending emails to Amy/Erika @ kojiva for the past few days. I have called my bank to dispute the charges and changed my card. As of today, 2 unauthorized charges for $49.99 each, have been finally refunded. I’ve received the product 2 days ago that I ordered on April 11th which was priced at $40,00 with feee shipping, however I was charged $4.95 for the shipping fee. The tracking nr is not USPS, I’ve never in my life had such terrible experience with any other website or merchant. Charging people for made up memberships or subscriptions is just evil. Let people buy what they need to buy and call it a day. Don’t impose made up subscriptions or memberships.
8 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Kojivashop.com = ABSOLUTE SCAM!!
Kojivashop.com is an ABSOLUTE SCAM!!! STAY AWAY from these Chinese SCAMMERS!!!!
We placed an order and have NOT received anything from them! They keep saying it's on the way.
Today, as we checked our account, we found out that we have another two UNAUTHORIZED pending charges on the card, for the same amount each that they charged us initially! No honest, reputable company charges a client repeatedly without their consent!
BIG RED FLAG ALERT!!!
We suggest that you STAY AWAY FROM THIS CHINESE COMPANY as if they were the PLAGUE because THEY ARE WORSE THAN THE PLAGUE !!! They are stealing people's money!!!
As of today, canceled the card and disputed the charges from this company with the bank, and now I have to wait for a new card!
14 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
SCAM WARNING!!
SCAM WARNING!!! A week after purchasing one their brushes, I had an unauthorised charge in my account for $49 from Kojiva. They claimed it was for Kojiva club membership I had subscribed, however I didn’t subscribe to anything, and revisited the purchasing screen/ process to confirm: there was NO MENTION of any membership, or any authorisation for ongoing charges. Soon after, on the samae day! there was another charge of the same amount, after they received my email contesting the first unauthorised charge. I had to get my bank to intervene to stop them from continuing to charge. THEY REPLIED TO MY REVIEW HERE WITH A GENERIC MESSAGE SAYING THEY ARE UNDER NEW MANAGEMENT AND ASKED ME TO EMAIL THEM. I DID. NO REPLY. SCAMMERS. Don’t fall for it.
13 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Finger weg
Diese Firma sollte eigentlich überhaupt keine positiven Bewertungen haben, denn meine Erfahrung war äußerst negativ und wirkt auf mich wie ein klarer Scam.
Das bestellte Produkt habe ich nie erhalten. Stattdessen wurde gestern bereits ein Betrag von etwa 42 Euro beziehungsweise Dollar von meinem Konto abgebucht, ohne dass eine ordnungsgemäße Lieferung erfolgt ist.
Daraufhin habe ich das Unternehmen direkt kontaktiert und die sofortige Rückerstattung verlangt. Kurz nach meiner Nachricht wurde jedoch erneut derselbe Betrag abgebucht.
Aus diesem Grund habe ich heute meine Bank informiert, meine Karte sperren lassen und werde die unberechtigten Abbuchungen zurückfordern.
Ich kann nur dringend davor warnen, bei diesem Unternehmen zu bestellen. Nach meiner Erfahrung geht es hier nicht um seriösen Kundenservice, sondern lediglich darum, wiederholt Geld abzubuchen.
Finger weg von diesem Unternehmen.
Das sind Verbrecher.
20 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
They are a scam!
They are a scam!! They have been charging me $49 every month! No way to unsubscribe, they dont answer emails. STAY AWAY
20 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
A company who clearly cares
This is their response to negative reviews. Notice they don’t even input the email address to reach their customer service or support.
Thank you AI for writing their response as they’re clearly incapable.
Shows how much they truly care about their customers.
—————————————-
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
20 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Unscrupulous chancers
This company uses dishonest and unscrupulous methods to get your money. When ordering a product it didn't appear to work, i went through the order process a second time, same thing happened. I got no confirmation emails or acknowledgement of order, so assumed it hadn't worked. Then i checked my account and there were 2 amounts of money leaving my account. I emailed company and the response was basically it was too late as both orders were already processed and also they claimed I signed up for a monthly subscription, which i definitely did not!
I threatened to contact trading standards about them so they ' cancelled' my subscription!
They already fleeced my account for an order that i still have no confirmation of and which I doubt will ever arrive!
AVOID this company it is a scam!
13 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Contact your bank.
SCAM.
What you need to do is contact your bank/credit card company ASAP. My bank was familiar with this scam company. They issued me a refund right away, contacted the company, and KOJIVA refunded me right away. It must scare them when the banks get involved.
I urge you to do this. This company is well-known for scamming. Good luck to you all!
4 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
SCAM AVOID AVOID
SCAM! Same as all the other reviews. KOJIVA (with an I) are posing as KOJEVA (with an E) and sending copied, unbranded products (I actually received mine although it looks like plenty haven't). They never charged my bank for the original purchase, instead consistently took 4 lots of $49.99 from my bank under a pseudo subscription service. Which I have no record of signing up to. My bank has refunded me the money but just avoid at all costs. I hope this extra review helps some avoid the hassle. I really can't see why it's worth all the hassle!
15 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Te cobran suscripción sin pedirlo
Realice un pedido el 23/2 y el 3/3 me llegan 2 cargos de 45 Euros cada uno. Me pongo en contacto con ellos y me dicen que es la suscripción a su cuenta premium para obtener descuentos en sus productos. Les confirmo que yo no me suscribí y que no quiero esa suscripción y que además no sé nada de mi pedido por lo que lo quiero cancelar (ya que no había sido enviado ni nada) me dice que ya no estoy a tiempo porque ya se está preparando. Después de mucho ir y venir de emails me dicen que me devuelven el dinero y 1 mes y pico después sigo esperando a que me lo devuelvan. Una estafa en toda regla!
23 februari 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Ich habe keine Bestellung getätigt
Ich habe keine Bestellung getätigt, weil es mir komisch vorkam, nur eine Zahlungsweise zu haben und direkt meine Bankdaten rausgeben sollte. Habe die Bestellung also abgebrochen, jedoch bekomme ich nun auf aggressive weise emails und SMS um endlich zu kaufen. Absoluter Spam!!! Obwohl ich nie etwas bestätigt hatte, wurden meine Daten gespeichert - zum Glück keine Bankdaten. Absolutes No-Go!!
14 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
This is a total scam people!!
This is a total scam people!!! They NVER delivered my orders, customer service takes forever to respond and then tells me all is well ... But it's not!!!! 7 weeks later NO PRODUCT IS HERE!!!!!!!!!!!! VERY DISAPPOINTED
13 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Please customer service contact me
Please customer service contact me. You made a mistake with my order. I have just sent you an email with all description to help@kojivashop dot com
Is this the right email? thank you
12 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Its a Scam!
DO NOT BUY FROM THIS SITE. This is a classic subscription trap. I bought a facial brush for €21 and, 8 days later, they charged an unauthorized €43.69 'VIP Subscription' fee.
The branding is also a lie (Bait and Switch). Their website shows high-quality 'Kojiva' branded products, but I received a generic, unbranded $2 item shipped from a Chinese logistics provider (Wanb Express) via Madrid.
They operate under multiple names like Kojiva and Kojeva to hide their track record. I have already reported them to my bank and local authorities. Avoid at all costs!
Also, no they're not under new management, just another lie. They said on an email they would refund me for the subscription and they didn't, if you orderer from them, first- cancel your card, then go to the police to make a complaint (take as much proof as possible) and lastly go to your bank to get your money back. OH, and please give them awful reviews everywhere, even social media if you see ads from them, warn people!!!
22 mars 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
The same experience as all of the…
The same experience as all of the actual people on here - scammed and taken advantage of.
Made a purchase that I never received or even received confirmation for, a week later my bank fortunately blocked the following charge of 49.99 that I was never informed would be taken.
I’ve blocked the card now just in case these scammers have shared my details elsewhere or want to try and take further advantage.
9 april 2026
Omdöme utan inbjudan
Svar från Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Detta är Trustpilot
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