It's definitely one of the best minimalist sneakers I have ever had. The leather is incredibly soft, while the building is really comfortable. Yet the size runs a little large, and the eyelets are... Se mer
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Det här tycker kunderna
There was a slight error in my order and the customer support team took action and resolved it immediately going above and beyond. I was very impressed and will be sure to come back to Koio for future... Se mer
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Se mer
Företaget har svarat
Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Kontaktuppgifter
Broome Street 407, 10013, New York, USA
- koio.co
4,1
Bra
288 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They squeak like cheap plastic shoes
The shoes squeak like cheap plastic target shoes. I have bought several triple whites from other stores for much less and never had this problem. Sounds like small squeak toy is in there somewhere. I’m worn them at least 10 times and it still hasn’t gone away.
11 april 2025
Omdöme utan inbjudan
Svar från Koio
Hi Trey, we're so sorry you're experiencing this! This definitely isn't normal. Our customer service team has sent you an email so we can assist with this right away. Our sincere apologies again, and we look forward to speaking with you soon.
Great quality shoe
Great quality shoe, helpful staff in store. Nice location in soho.
22 juni 2025
Omdöme utan inbjudan
Svar från Koio
Thanks for coming by!
Great loafers!
Received the loafers quickly and received updates via email along the way. The shoes are well made, though a bit snug. Had shoe stretchers and once I stretched them a bit, they were perfect! I recieve compliments all the time! They are great looking, polished and sharp. I'm buying another pair in another color!
4 mars 2025
Omdöme utan inbjudan
Svar från Koio
Hey Lisa, we're so happy you're loving your loafers! They are such a clean, chic look for any outfit. Enjoy styling them, and thanks for your review!
Great right out of the box
The shoes look great and were comfortable right out of the box. Love the detail in the packaging.
Will be ordering more when you offer another discount code.
27 maj 2025
Svar från Koio
Hi Ernest, thanks so much for your kind review! Keep an eye out on our emails to be notified of early access for all sales. We'll continue to have them seasonally! Enjoy your Koios.
I own two pairs of Koio Capri sneakers
I own two pairs of Koio Capri leather sneakers. They are very well made and have just the right look. They are also very comfortable. Shipping was very quick and I believe these sneakers are a very good value for the money, especially during their timely holiday sales.
27 maj 2025
Svar från Koio
Thanks so much for your review! We're happy you were able to take advantage of our sales, and are loving your Capris.
Superior white sneaker
You are the superior white sneaker - well constructed, elegant silhouette, and understated.
27 maj 2025
Svar från Koio
Thank you so much, George! We think so, too. :) Enjoy your Koios!
Streamlined, Quality Shoe
The shoes are really good quality and have lasted me for quite some time with extensive wear. They have a streamlined look but also have more space in the toe box than other sneaker brands, which is appreciated.
16 juni 2025
Omdöme utan inbjudan
Svar från Koio
Thanks for the kind words, Brent! We're glad your Koios are holding up so well, we work hard to produce our shoes with the best quality and longevity possible. Enjoy!
Svar från Koio
Thanks so much James!
Wonderful customer service experience…
Wonderful customer service experience with prompt email replies.
11 juni 2025
Omdöme utan inbjudan
Svar från Koio
We do our best to provide top-notch customer service! Thanks so much for the shoutout.
Good store experience
The store was nice and clean, the shoes are lovely and comfy
11 juni 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much, we're glad you love them!
bad service at the nyc store
27 maj 2025
Svar från Koio
Hi Nyan, I'm sorry to hear about your experience at our store. I've followed up with you via email. We always strive to provide top-notch service so we'd appreciate the chance to gather a little more insight on your visit and to make it right for you.
Svar från Koio
We're so glad you had a seamless experience! We work hard to provide the best quality and service for our customers. Enjoy your new Koios!
A total waste!
The right loafer is completely unwearable — there’s a noticeable bump inside from poor stitching. It’s really disappointing, especially considering the price. A total waste.
28 maj 2025
Svar från Koio
Hey Eslah, I'm so sorry to hear about the issue with your loafers! This is not the experience you should have, and I completely understand your disappointment. It sounds like this may be a defect with the stitching. We've reached out via email so we can assist you with a solution right away! Thanks for letting us know, and we sincerely apologize for the inconvenience again.
Discount code adjustment
Quick review of Koio's customer support since I haven't received my Capri's yet. So after making my purchase, a couple of days later a Fathers Day promotion of 15% appeared. I contacted Koio's support team and they quickly responded and assured me that they would apply the promo code for my purchase.
They also updated me as soon as the promotion was applied. So far, my experience with Koio is 10/10! Excited to try my Capris!!
9 juni 2025
Omdöme utan inbjudan
Svar från Koio
I'm so happy we were able to help! We always honor price adjustments within our return window, so you can shop without worrying you'll miss out on a better price :) Enjoy your new Capris!
Svar från Koio
Hi Elizabeth, we're so sorry you received the wrong item — it was a mix-up at our warehouse, and it shouldn’t have happened. We've issued a full refund and provided a free return. We truly apologize for the inconvenience, and hope you'll consider giving us another chance in the future.
Svar från Koio
Hi Henry, I’m so sorry to hear the heel on your pair broke — that’s definitely not the experience we want you to have with Koio. We take quality very seriously, and it’s disappointing to hear this happened.
We’ve reached out to you over email so we can help make things right, whether that’s a repair, replacement, or refund.
Thanks for bringing this to our attention — and again, our sincere apologies.
Helped correct my order after I put in…
Helped correct my order after I put in wrong info
4 juni 2025
Omdöme utan inbjudan
Svar från Koio
We're happy to help! Don't hesitate to reach out if you ever need help regarding an order. We hope you love your new Koios!
Great customer service
I ordered the wrong size, did an exchange in the store and it was sorted out perfectly by the staff with excellent customer service. The Capri Avorio is super comfortable and I will definitely get more colors! Overall great experience with this brand.
31 maj 2025
Omdöme utan inbjudan
Svar från Koio
We're so happy our store team was able to make your exchange seamless, and that your Capris are super comfortable! They're our best selling style for a reason, and we look forward to you collecting more colors. Thanks so much!
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