Because when no one else gave me a credit, your company step forward and took advantage of the situation. Don't get me wrong there's one thing I don't like with your rules and it is paying a process... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were told by a Koalafi agent that we can make payments with another card. So, when we paid early they still tried paying with the other card when this month’s payment was already made. This company... Se mer
During my time of need and short on finances, Koalafi was really big help. The early payoff option offer-great The easy application process The great reviews Also was partnered with one of my fa... Se mer
I’ve gotten all my furniture there this month I got 3 whole bedrooms sets and some extra mattress… 2 dinning tables set and 2 vanity sets … the 2 guys that are there are very helpful and they give us... Se mer
Företagsinformation
Skrivet av företaget
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Kontaktuppgifter
4,1
Bra
949 omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service and beautiful…
Great customer service and beautiful selection of furniture!
1 april 2026
Because when no one else gave me a …
Because when no one else gave me a credit, your company step forward and took advantage of the situation. Don't get me wrong there's one thing I don't like with your rules and it is paying a process fee when you have already getting interest
9 april 2026
Disrespect and no understanding from…
Disrespect and no understanding from them. I was delivered the wrong furniture and they would not help.
2 april 2026
Svar från Koalafi
We’re sorry to hear about your experience and understand how frustrating it must be to receive the wrong items. While the store is responsible for fulfilling and delivering the correct merchandise, we’re here to help support you through this process. We can assist in getting you connected with the store to address the issue and work toward a resolution. A member of our team will be reaching out to you directly to provide further assistance. In the meantime, if you’d like immediate help, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. We’re available Monday through Friday from 8am–9pm EST and Saturday from 8am–8pm EST.
La cordialidad
La cordialidad, atención y respeto de parte de los señores.MIGUEL Y ALFONSO, los que se distinguen por su profesionalismo. GRACIAS.
31 mars 2026
Svar från Koalafi
We’re sorry to hear that your experience did not meet expectations and appreciate your feedback. A member of our team will be reaching out to gather more details about your experience, as this helps us better understand what happened and identify ways we can improve. In the meantime, you can contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. Our hours are Monday–Friday 8am–9pm EST and Saturday 8am–8pm EST.
Would be nice if they only did once a…
Would be nice if they only did once a month payments
30 mars 2026
Svar från Koalafi
We do offer multiple payment frequency options for our accounts; however, there are some important details to review when making changes to a payment schedule. To ensure we provide you with the best option for your situation, a representative will be reaching out to you directly to go over the available choices and any applicable details. In the meantime, you’re welcome to contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. Our hours are Monday–Friday 8am–9pm EST and Saturday 8am–8pm EST. We’re here to help.
Great experience
It was very easy and simple and the cs reps were very helpful as well as the merchant at spartan tired. A god send at a time of need. Thank you for taking card of me
4 april 2026
A SURPRISED CONTRACT First of all you are charging too much…
First of all you are charging too much for what suppose be a loan and not rent or lease. I have never in my life had to deal with a contract as messed up as this one. You are talking tooo much out of my account twice instead of once. Plus that 90 days balance double is a scam.
29 mars 2026
Svar från Koalafi
We’re sorry to hear about your experience. At Koalafi, we strive to be as transparent as possible by providing multiple disclosures, including a detailed lease agreement, so customers understand the total cost and payment options available within different timeframes. Our goal is to ensure every customer can make an informed decision that best fits their needs. We understand your concerns regarding billing and payment amounts, and we’d like the opportunity to review your account with you. A member of our team will be reaching out to go over your lease agreement, explain how payments are structured, and discuss the options available to you. In the meantime, you can contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. Our hours are Monday–Friday 8am–9pm EST and Saturday 8am–8pm EST.
I needed a new laptop and Koalafi was…
I needed a new laptop and Koalafi was able to help me purchase the right product with a reasonable price.
4 april 2026
When I needed help to get my truck…
When I needed help to get my truck fixed They were there to assist me with that.
4 april 2026
The fact that I was approved for this…
The fact that I was approved for this loan was great. It helped with car repairs. However, the amount of the monthly payments is ridiculous. Total cost of my car repairs were a little over $2000. With this loan, it's like having to pay 100% intrest. $400 a month for 24 months is simple ridiculous. If I had that kind of money, I wouldn't have had to apply for the loan!
4 april 2026
Svar från Koalafi
Thank you for sharing your feedback. We’re glad to hear the approval was helpful when you needed it. We’d like to review your concerns in detail, including the previous calls associated with your account, to ensure everything was clearly explained. We also want to better understand how the application process went for you so we can address any gaps or concerns. A member of our team will be reaching out, but you can also contact our Customer Advocacy Team directly at 844-821-6424 or customeradvocate@westcreekfin.com. Our hours are Monday–Friday 8am–9pm EST and Saturday 8am–8pm EST.
Great experience
Alex was great, explained everything and answered all questions. Was very helpful and honest . The delivery was very good, the guys did a wonderful job
3 april 2026
They made it so easy to get approved
They made it so easy to get approved. Customer service is very kind and patient. We need more of that in this world.
4 april 2026
Great experience and great rates
Great experience and great rates, highly recommended. 5 star service
Easy Payments and well Priced
30 mars 2026
Always there when i need them.
2 augusti 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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