KMS Tools & Equipment Omdömen 2 252

I am extremely disappointed with one of the female staff member working on commercial pick up counter. My company has a charge account and we buy a lot tools,etc from KMS. Mostly picking up stuff from south side location, edmonton, this was the second time I happened to be in the store located on 184 st, edmonton and found the staff to be extremely erogant and intimidating. Don't know how one with such attributes is allowed to work behind the counter where you have to deal existing oyal clients. I am sure someone in the organization can see how this can affect business I the long run. The entire staff on south side location is absolutely courteous. I would be extremely reluctant to come to this location, knowing I would have to deal with this person.

I just want to give a shout out to Joey and Bret, at the coquillam auto parts diviison, for going the extra mile on a disk brake convertion kit. I purchased this kit 7 years ago, and only recently went to install it. I found that several parts were missing. The guys went out of their way and managed to replace the bits at a very resonable cost.
thanks again
Dave Wark

I find the people in Coquitlam shop so racist. At around 10am my husband sent me to buy POR rust preventive. I asked the staff for help and they showed me the product. I accidentally took the tin which was on sale. I arrived home around 12pm and realized that I took the wrong tin. I went back to KMS to return and they accused me of opening the tin. JENNIFER at the till told me I took some from the tin. The manager came and say the same thing and later on returned the tin on the shelf and refund my money. I was traumatized by the incident as a black woman. Please Jennifer be nice to be people and listen to customers concern before u make a judgement. I told the workers many times I didn't open the tin but they couldn't believe me. We are all equal no matter the color of skin.

Bought a Fuji Semi-Pro with Gravity Sprayer to refinish louver doors and cupboards. Looked at less expensive options first, but settled on Fuji's entry level 2 stage HVLP sprayer system.

As a rank beginner to HVLP sprayers, I liked that they were a Canadian company, had a large amount of support materials, and the equipment was quality. Purchased gravity feed gun for its reported maneuverability, along with 1.0,1.5,1.8 Air Cap sets to cover spraying water based stain on my decks up to latex primers and finish coats.

After a bit of reading and trials, started on deck as a good first project. Been brushing all these years, and spraying with a 1.0 air cap with back brushing made the deck look the best it has in years. Moved on to spraying primer and finish coats on the cupboard doors and drawer fronts. Again looked great and was fast. Should have bought this sprayer years ago, such a time saver and produces a quality finish with good prep and operator care.

Ordered a new table saw online. Two weeks later I get a call to come pick it up from the store. When I got there, they had the saw sitting on a pallet, no box, out of its packaging, and they tried to pass that on to me as "new/unused". I'm not suggesting it was used, only that it could have been and I wouldn't have been any the wiser. They then suggested it was a display unit, but still new - which wasn't sitting right with me. I've seen before how display units are treated and more than once have noticed a rack and pinion or fence damaged or even broken. So after some internal deliberations I refused delivery and had them refund me for the unit, which they did without issue. The warehouse staff were very friendly and accommodating as well, and seemed understanding of my not wanting to take the bare, unpackaged tool they had waiting for me on a pallet. They went out of their way to try to find me a replacement, but had none available.

They also neglected to include the battery and charger that were part of the package I ordered. I had to show them my receipt before they'd get it for me. Had I forgotten to bring it up before I left the store (had I actually accepted the tool they tried to pass off on me) I probably would have been out 1/2 the reason for making the purchase in the first place. But that is neither here nor there since I didn't end up taking delivery.

On the more negative side, they say they will refund any new unused item with its original packaging, but then try to sell items as new that don't come with any. It makes perfect sense to sell a display unit, but not at full price and not when your customer is expecting it to come packaged from the factory. That just seems wrong to me.

So I wasted a couple of hours of my day and am still without a table saw, but at least I got my money back. I would still buy from this company, in store, but I don't trust their online sales anymore.

I have been attempting to buy a dust collector for 2 weeks. These guys don't communicate, then Manager Greg takes that down 2 notches with sarcasm and excuses. Go elsewhere!

Follow up to KMS response:
More excuses. Just admit "We didn't handle this well. We should keep better records of inquiries, in future."
The needed information (how much can you need?) was provided twice. The first time by email. A staff member called me but when I returned their call, they couldn't determine who. I supplied the price listed ($899), the model number and SKU, again. I was promised a call that didn't happen so I called back and got Greg, this time. You have read my opinion of his version of "customer service."

Good price and impeccable service! Delivery at $99 and the competitor's price policy is very easy to apply, which is a big advantage when purchasing on the Internet.

Bought a torque wrench 10days ago went back for a refund But staff say no refund one staff even said how do they know if I drop on the floor or not Actually the tool is no issues at all ! They just need to check the conditions according to their profession but they just keep saying no refund! Canada don't do BUSINESS like this ! Very Disappointed with this Company !Speechless! BEWARE COMSUMBERS WHEN U BUY THINGS FROM KMS TOOLS U MIGHT NOT GET A REFUND!! PS: First I declare I never used the tool not even ONCE! after I bought the it then I realized I should check out how's the quality of the Brand i got so i search youtube' 10 best torque wrench but none of the brand TITAN So I decided for a Return Actually it's ALL MY FAULT I SHOULD READ ABOUT CUSTOMERS REVIEWS ABOUT HOW KMS TOOLS N EQUIPMENT ONCE U BOUGHT SOMETHING U NEVER WISH U CAN GET A REFUND EVEN THE RECEIPT PRINTED 30 DAYS REFUND!

Good quality at a reasonable price. Online orders fulfilled at local store much improved. Happy with the results.

Wrote a review on my experience and was contacted by manager, he helped with the getting the item I wanted quickly.

I have bought a lot of wood working power tools over the last few years the staff are always very helpful. If they don't have what you want in stock or want a not stocked item they order it for you and charge the lowest advertised price in Canada and no shipping charges as most on line companies will charge.
You can't beat KMS they have me as a customer for ever.

I've never been to KMS before. I went one day because they were open and I needed some welding supplies. My supplier really messed up and were closed. KMS staff was amazing with helping me out and getting me going. I found the prices to be excellent had a great selection of welding supplies from many different brands. They have great sales as well.

Jeff the Victoria store manager goes out of his way to make sure that I am a satisfied customer. Zero complaints.

I bought a Fuji Spray bottom feed spray system. It works great and is easy to use and clean.

Bought a new plasma cutter 2k including tax broke after 4 days and won’t exchange it for a new one this is total BS never again will my Company buy anything from KMS tools

The staff are always so helpful and knowledgeable. My go to place for Milwaukee products.

Staff were super-helpful helping me to find things.

I also like the sale every month. KMS have professional grade tools, and another tier for Weekend Warriors. Having a very wide range of almost any tool and accessory that one can imagine - it’s like a one stop tool shop.

The large car park is a real bonus as well.

Well first, the expanded store is truly appreciated. Lots of great items on display and staff are always willing to help. Competitive pricing through out the store. I personally like to shop locally and support out local business folks.

Recently purchased a table saw. Was keeping an eye on the price and jumped when it came down, its rebates and a price reduction. The local store had it in stock and even put it in my pickup after payment. As it was the holiday season and many people are stressed by all of it, the staff at the local store was cheerful and helpful in getting what I needed. Thanks to all and a happy new year!

Best tool place for the stuff that really matters. I shop at all the 3-4 big tool places but go to KMS for the good stuff. Plus they extend the warranties on certain name brands and have more selection of those name brands. Prices are the best too.