Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Quick and accurate processing. Customer service (Patrick Swaab) was fast, courteous, and accurate. Packaging was outstanding. Please send out the request to review of your service and products AFTE... Se mer

Betygsatt 5 av 5 stjärnor

We wanted to purchase some KLM Delft houses. Your website gave us access to all 104 houses. Your shopping cart made our selection and payment very easy. Our shipment from FedEx arrived in short ord... Se mer

Betygsatt 5 av 5 stjärnor

The houses were all in excellent condition and packed very well. They took a little while to come but they have to come from the Netherlands to the UK and our postal service is slow these days. Als... Se mer

Betygsatt 5 av 5 stjärnor

Update to my previous review that I was asked to give before I even received my items. After being stuck in US customs for 2 weeks, I finally got my package. FedEx destroyed the box but luckily they w... Se mer

Företagsinformation


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

290 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

I purchased 4 houses and one of them…

I purchased 4 houses and one of them arrived without the liquor inside. Otherwise, the purchase process was good.

10 mars 2026
Logotyp för KLM Houses

Svar från KLM Houses

Hi Mark,

Thank you for your review. We are sorry to hear that one of the houses no longer contained the liquor inside.

With original KLM houses, this can occasionally happen (1%) over time due to evaporation/leakage through the porcelain.

We are glad to hear that the purchase process was good overall.
Enjoy the houses, and hope to see you again.

Kind regards,
Patrick Swaab

Betygsatt 5 av 5 stjärnor

The purchase was super easy

The purchase was super easy, a glitch was immediately supported and fixed. The miniatures arrived in perfect condition as promised. I will purchase again!

11 mars 2026
Logotyp för KLM Houses

Svar från KLM Houses

Hi Isabell,

Thank you very much for your review.

Kind regards,

Patrick Swaab

Betygsatt 5 av 5 stjärnor

Solid website open for everyone to…

Solid website open for everyone to easily find what they might like.
Excellent service and packaging. Even for intra-European shipping. Good customer service when I had questions. Thanks!

7 februari 2026
Logotyp för KLM Houses

Svar från KLM Houses

Hi John,
Thank you for your review. Enjoy the houses (especially 81, which is one of my favourites).
Kind regards,
Patrick

Betygsatt 1 av 5 stjärnor

The Books Have Not been Delivered to MY…

The Books Have Not been Delivered to MY address.
The photo of the book at a white door , is not my door! I have not received. my book, from FEDEX
Fedex Tracking ID 889459458955,
Ref 6826

5 mars 2026
Logotyp för KLM Houses

Svar från KLM Houses

Dear Philip Plant,

We are sorry to hear this and understand how frustrating this must be.

We have already contacted you directly and contacted Fedex to look into this.

For your own privacy and security, we kindly recommend not posting your reference number or tracking ID publicly.

Luckily, all our parcels are shipped insured. If the package cannot be found, we will of course send you a new book.

We hope this issue will be resolved soon, and if so, we would truly appreciate it if you would consider updating your review.

Betygsatt 5 av 5 stjärnor

Everything was excellent!

Thank you very much for the friendly communication and the fast and excellent delivery! The houses are in mint condition! Thanks again!

25 februari 2026
Logotyp för KLM Houses

Svar från KLM Houses

Dear Renate,

Thank you very much for your kind review!
We are happy to hear that you are happy with the communication, delivery, and condition of the houses.

We hope to welcome you again soon!

Betygsatt 5 av 5 stjärnor

Super easy to order

Super easy to order, seamless checkout, and prompt shipping.

15 februari 2026
Logotyp för KLM Houses

Svar från KLM Houses

Dear Brianne,

Thank you very much for your kind review!

We hope to welcome you again soon!

Betygsatt 3 av 5 stjärnor

Great but beware of import charges

The houses are just what I wanted and arrived in perfect condition, well wrapped. However, at no point during the buying process do I see any mention of needing to pay import charges and now I have an extra £48 to pay which I hadn’t factored in - this needs to be made a lot clearer before customers complete their transactions.

7 februari 2026
Logotyp för KLM Houses

Svar från KLM Houses

Dear Emma,

Thank you for your review and for your kind words about the houses and packaging.

We are sorry to hear that the import charges were an unexpected extra cost. For orders outside the EU, import duties and taxes are the responsibility of the buyer.

Based on your feedback, we have now made this clearer during checkout.

Thank you again for your honest feedback.

Betygsatt 5 av 5 stjärnor

After an initial mistake they have…

After an initial mistake they have tried to fix the problem

12 februari 2026
Omdöme utan inbjudan
Logotyp för KLM Houses

Svar från KLM Houses

Dear Nico,

Thank you for your review and for your understanding. We are sorry again for the initial mix-up with your order.

We sent your correct order as soon as possible and thank you for accepting our offer for the other miniatures.

We appreciate the opportunity to make things right, and hope you are happy with the solution and houses.

Betygsatt 5 av 5 stjärnor

Amazing people to work with

That communications and the help they have done and had with me especially with a lost package

6 februari 2026
Logotyp för KLM Houses

Svar från KLM Houses

Thank you so much for your kind review.

We are very happy to hear that you appreciated our communication and support, especially regarding the lost package.

We appreciate your trust, and we hope to welcome you again soon.

Betygsatt 5 av 5 stjärnor

Snel en netjes bezorgd

5 februari 2026
Logotyp för KLM Houses

Svar från KLM Houses

Beste Nol,

Hartelijk dank voor uw review! Fijn om te horen dat uw bestelling snel en netjes is bezorgd.

Met vriendelijke groet,

Patrick Swaab

Betygsatt 1 av 5 stjärnor

Missing pieces

Dear
Please note that I received only 2 houses and not 4
Nico

24 januari 2026
Logotyp för KLM Houses

Svar från KLM Houses

Dear Nico,

Thank you for your new review, and we are sorry again for the confusion with your order.

We are glad we were able to resolve the issue together, and we appreciate your understanding.

Kind regards,

Patrick

Betygsatt 1 av 5 stjärnor

I paid alot extra for shipping and then…

I paid alot extra for shipping and then FedEx demanded athat I pay taxes. I will never purchase from KLM again!

3 januari 2026
Logotyp för KLM Houses

Svar från KLM Houses

Dear Faith Wangunyu,

We are sorry to hear that. but KLM can not do anything about that.
Since this year, all packages with a value of 100,- and higher to the US need to pay taxes and import duties.

We understand that this can be frustrating, especially if it was unexpected. Based on customer feedback, we have now made this clearer during checkout.

I hope you are happy with the houses, and that everything else was ok.
Have a nice day.

Kind regards,
Patrick Swaab

(I hope you can give us one or two stars more, than just 1).

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer