The customer service was excellent from the start. The team were quick to get in touch to inform me about timeframes and sizings etc. Everything arrived earlier than expected too, which was a gr... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I really liked the clean yet luxurious designs, so I chose KLENOTA for my first ever diamond jewelry. I picked out a necklace but it was too short, thankfully the customer service offered to craft the... Se mer
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The single diamond + white gold was absolutely stunning in person. I was a bit skeptical with ordering my engagement ring online from Czech to the US, but the customer service was on top of it the who... Se mer
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Recibí un trato increíble del equipo de Klenota. El anillo es perfecto, justo como me lo esperaba. Volveré a confiar en Klenota la próxima vez que necesite una joya.
Företagsinformation
Skrivet av företaget
KLENOTA, founded in 2008, merges the rich Czech tradition of handcrafted jewelry with modern craftsmanship and quality. Our mission is to create elegant, timeless pieces that enhance the daily experience of the wearer, focusing on durability and unique design. Our team of passionate professionals employs traditional methods and modern techniques to ensure each piece meets the highest standards of quality and uniqueness. We value the connection with our customers, offering a blend of online convenience and the option for personal interaction. Our atelier in Prague welcomes visitors to experience our craftsmanship firsthand, while our website facilitates easy access to our collections and services. As a symbol of commitment to excellence and customer satisfaction, KLENOTA stands out for its dedication to creating jewelry that brings joy and beauty to its owners. We aim to provide pieces that are not only cherished but also reflect our heritage and dedication to customer satisfaction. Our approach is both professional and focused, ensuring a memorable experience for our diverse clientele.
Kontaktuppgifter
Dušní 6, 11000, Prague, Tjeckien
- +420 603 219 313
- info@klenota.com
- klenota.com
4,3
Utmärkt
33 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sehr nette Kommunikation
Sehr nette Kommunikation. Ringe kamen sogar eher als angegeben. Tolle Ringe. Kann man nur weiter empfehlen
18 februari 2025
Omdöme utan inbjudan
Svar från KLENOTA
Herzlichen Dank für Ihre wunderbare Bewertung! Ihre Worte bedeuten uns viel und motivieren uns jeden Tag aufs Neue. Wir freuen uns sehr auf Ihren nächsten Besuch!
Ihr KLENOTA
Excellent service throughout
Service was excellent - very prompt and helpful communications and I love the ring - exactly what I was expecting. Only comment I would make is that it would have been helpful to have been alerted to the application of additional import taxes as they are very steep in relation to the value of the ring and knowledge of this up front may have influenced my decision to purchase from you.
15 december 2024
Svar från KLENOTA
Dear Judith,
Thank you for your review! We’re delighted to hear that you’re happy with our service and the ring. We’re sorry to hear about the issue with import taxes and appreciate your feedback – we’ll work on improving how we communicate this information. Thank you for sharing your thoughts!
Your KLENOTA
There was no warning from Klentoa that…
There was no warning from Klentoa that I would get charged an extra £200 from customs when my purchase arrived in the UK It wasn’t a sum of money I had budgeted for just before Christmas and I struggled to pay them and claim the engagement ring. The ring was beautifully made all be it a lot smaller than I was expecting.
27 november 2024
Svar från KLENOTA
Dear customer,
Thank you for sharing your feedback with us. We’re sorry to hear about the unexpected customs charges you encountered. To help our customers plan their purchases, we ensure that information about duties and taxes is clearly available during checkout and on our shipping and payment page: https://www.klenota.com/p/Shipping-Payment.
We’re delighted that you found the ring beautifully made and truly appreciate your trust in us. If you have any further questions or concerns, please don’t hesitate to reach out (info@klenota.com)—we’re here to assist you.
Best regards,
The KLENOTA Team
Excellent quality and beautiful…
Excellent quality and beautiful jewellery! My favourite one! Simply amazing
7 september 2024
Svar från KLENOTA
Thank you so much for your kind words, Irina!
We're thrilled to hear that you love our jewelry and that it has become your favorite. Your satisfaction is our greatest reward. We look forward to helping you choose your next amazing piece!
Your KLENOTA Team
Wonderful experience
Great communication through out the process. Rings are beautiful! Shipping and processing times were reasonable.
28 juli 2024
Svar från KLENOTA
Thank you, Lonna,
for sharing your wonderful experience with us! We're glad to hear that you were happy with the communication and the beauty of the rings. We hope you enjoy wearing them for years to come!
Your KLENOTA Team
Nice customer service
Nice customer service, fast shipping and the product is exactly as described.
12 juli 2024
Svar från KLENOTA
Thank you for your review! We're happy to know that the customer service and shipping met your expectations, and that the product was exactly as described. We hope to serve you again soon!
Delighted with the ring and the service
Great communication from the start. The ring I bought for my wife is beautiful and she loved it.
Astonishingly it was delivered the day after it was ordered, from Prague to the UK in one day, what great service.
8 juli 2024
Svar från KLENOTA
Thank you so much, Andy!
We're delighted that your wife loved the ring, and we're also thrilled that the delivery went so smoothly. We appreciate your kind words about our service and hope to welcome you back soon!
Your KLENOTA Team
Great service from start to finish!
The customer service was excellent from the start. The team were quick to get in touch to inform me about timeframes and sizings etc. Everything arrived earlier than expected too, which was a great bonus.
If ordering to the UK expect to pay a customs fee on the items (I knew to expect this, however, just posting in case anyone was unaware).
Product is amazing quality and looks brilliant.
Would highly recommend this company.
10 maj 2024
Svar från KLENOTA
Thank you for your thoughtful review! We're pleased to hear that everything arrived earlier than expected and that you're happy with the quality. We appreciate you mentioning the customs fee for other UK customers—thank you for recommending us!
Your KLENOTA Team
Gorgeous jewelry & good customer service!
I really liked the clean yet luxurious designs, so I chose KLENOTA for my first ever diamond jewelry. I picked out a necklace but it was too short, thankfully the customer service offered to craft the necklace for me with a longer chain for a small fee. Now it fits exactly the way I want and it's so beautiful, I love it! :) After the necklace was crafted, it arrived very quickly too.
5 februari 2024
Omdöme utan inbjudan
Svar från KLENOTA
Thank you for your lovely review!
We're thrilled that you enjoyed our designs and that we could adjust the necklace to fit just right. We’re glad to hear it now fits perfectly and that you love it! Enjoy wearing your beautiful piece!
Your KLENOTA Team
It's a beautiful ring but extra fees after shipping
It's a beautiful ring, but I bought it in the UK. On their website, you choose the county where you want to send the product, so I was sure that the amount contained all fees. I was surprised when I received an email from the courier saying I had to pay fees and taxes.
30 april 2024
Svar från KLENOTA
Thank you for your feedback, Monika.
We’re sorry for the issue with the additional fees after shipping. We are reviewing how we communicate shipping costs to ensure more clarity in the future. We appreciate your understanding and hope you enjoy your ring!
Your KLENOTA Team
Rücksendeprozess und Kosten
Zum1. bestellt und vom Widerrufsrecht Gebrauch gemacht. Zum einen gehen die Kosten der Rücksendung zu Lasten des Käufers!! Auf der Homepage gibt es ein entsprechendes Formular und zwei Adressen für Rücksendungen sind angeführt. Eine Adresse in Deutschland und eine Adresse in Österreich. Ich habe an die Adresse in Österreich das Paket geschickt. Nun erfahre ich per Mail aufgrund meiner Rückfrage von Klenota, dass diese Adresse in Österreich nicht mehr gültig ist sondern nur noch eine Adresse in Tschechien! Das ist unfassbar. Nun kann ich dem Paket nachforschen wenn es die Adresse in Österreich nicht mehr gibt und versuchen, hoffentlich wieder retour zu erhalten. Und dann wieder auf meine Kosten nach Tschechien versenden. Das ist absolut untragbar. War meine erste und absolut letzte Bestellung bei Klenota.
Update: Paket nun nach Tschechien geschickt und Kosten: € 15,96 die vom Kunden zu bezahlen sind!!!
Keine Kaufempfehlung daher bei Klenota
Update 1.6.24 Klenota hat nun sehr schnell und kundenorientiert reagiert! Die Rücksendekosten wurden mir zur Gänze überwiesen! Und auch nach Erhalt der Ware wurde mir sofort das Geld rücküberwiesen. Die Rücksendeadresse auf der HP wurden ebenfalls korrigiert. Insgesamt daher eine Empfehlung für eine weitere Bestellung.
24 maj 2024
Omdöme utan inbjudan
Toller Schmuck
Hochwertiger Schmuck aus Prag. Habe hier schon öfters eingekauft und es war immer alles zu meiner Zufriedenheit.
21 juli 2023
Omdöme utan inbjudan
Boucles d'oreilles vite cassées
Boucles d'oreilles vite cassées
Boucles d'oreilles renvoyées car cassées au bout d'une semaine, frais de renvoi + 60 euros à notre charge pour pouvoir être remboursés.
Avant l'envoi, nous avons voulu faire examiner les boucles par un bijoutier qui nous a indiqué que probablement le taux en or est moins important que ce que l'entreprise affirme.
La présentation était très négligée, reçues dans un vulgaire sac plastique, loin d'être conforme aux photos.
Une grande et amère déception, vraiment.
31 juli 2022
Omdöme utan inbjudan
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