The customer service was excellent from the start. The team were quick to get in touch to inform me about timeframes and sizings etc. Everything arrived earlier than expected too, which was a gr... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I really liked the clean yet luxurious designs, so I chose KLENOTA for my first ever diamond jewelry. I picked out a necklace but it was too short, thankfully the customer service offered to craft the... Se mer
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The single diamond + white gold was absolutely stunning in person. I was a bit skeptical with ordering my engagement ring online from Czech to the US, but the customer service was on top of it the who... Se mer
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Recibí un trato increíble del equipo de Klenota. El anillo es perfecto, justo como me lo esperaba. Volveré a confiar en Klenota la próxima vez que necesite una joya.
Företagsinformation
Skrivet av företaget
KLENOTA, founded in 2008, merges the rich Czech tradition of handcrafted jewelry with modern craftsmanship and quality. Our mission is to create elegant, timeless pieces that enhance the daily experience of the wearer, focusing on durability and unique design. Our team of passionate professionals employs traditional methods and modern techniques to ensure each piece meets the highest standards of quality and uniqueness. We value the connection with our customers, offering a blend of online convenience and the option for personal interaction. Our atelier in Prague welcomes visitors to experience our craftsmanship firsthand, while our website facilitates easy access to our collections and services. As a symbol of commitment to excellence and customer satisfaction, KLENOTA stands out for its dedication to creating jewelry that brings joy and beauty to its owners. We aim to provide pieces that are not only cherished but also reflect our heritage and dedication to customer satisfaction. Our approach is both professional and focused, ensuring a memorable experience for our diverse clientele.
Kontaktuppgifter
Dušní 6, 11000, Prague, Tjeckien
- +420 603 219 313
- info@klenota.com
- klenota.com
4,3
Utmärkt
33 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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The communication was amazing
The communication was amazing! The ring was beautiful. Thank you!
11 maj 2026
I got a beautiful earrings very quickly…
I got a beautiful earrings very quickly and the product has very good quality. I have been wearing them ever since.
6 augusti 2026
Perfecto.
Recibí un trato increíble del equipo de Klenota. El anillo es perfecto, justo como me lo esperaba. Volveré a confiar en Klenota la próxima vez que necesite una joya.
24 juli 2026
Thank you very much!
5 augusti 2026
Omdöme utan inbjudan
A dissatisfied customer
You should make it VERY clear on your website, shopping cart check-out, etc. that US purchasers will pay shipping duty from UPS, the carrier you use. The package was in the US when I was notified that before delivery I owed $111, on top of the $48 you charged me. This was my 4th purchase from Klenota and your shipping fee has always covered delivery. This was also my LAST Klenota purchase! Buyer beware; shipping can add $150 to your total!
1 maj 2026
Svar från KLENOTA
Dear customer,
We're very sorry for the inconvenience caused by the additional charge on your order.
The fee you paid to UPS was a customs duty, not a charge from us. This is standard procedure for any shipment delivered outside the EU — customs duties are collected by the carrier upon delivery, and their amount depends on the value of the order. It is not something we receive or are able to charge on our side.
We do provide information about customs duties on our website, which you can find here - https://www.klenota.com/p/Shipping-Payment#world.
That said, we completely understand your frustration, and we'll take your feedback on board to make this information more visible during checkout so future customers know what to expect before they order.
Thank you for your understanding, and we're sorry to see you go after four purchases with us.
Kind regards,
KLENOTA Team
Svar från KLENOTA
Dear customer,
Thank you so much for your kind words and your 4-star review — we're thrilled to hear you had a good experience with our customer service!
We'd love to hear what we could do better next time to earn that fifth star. If you have a moment, we'd be very grateful for any feedback — just drop us a line at info@klenota.com. Your suggestions help us improve for you and for future customers.
Thank you again for your trust and support!
Kind regards,
KLENOTA
I received their beautiful necklace…
I received their beautiful necklace timely. I am very happy with it.
21 mars 2026
Svar från KLENOTA
Thank you so much for your kind words! We’re happy you had a great experience and hope to see you again soon. :)
Excellent service
Excellent service. I made purchases both in-store and online. Excellent support throughout the entire process. Beautiful products.
27 mars 2026
Svar från KLENOTA
Thank you so much for your kind words! We’re happy you had a great experience and hope to see you again soon. :)
Svar från KLENOTA
Thank you so much for your kind words! We’re happy you had a great experience and hope to see you again soon. :)
Very helpful and patient!
17 februari 2026
Svar från KLENOTA
Thank you so much for your kind words! We’re happy you had a great experience and hope to see you again soon. :)
My wife love the bracelet thank you
My wife love the bracelet thank you. The only problem is are stupid President and his traffic cost me and extra $52.00 dollars.
3 december 2025
Svar från KLENOTA
Dear James,
thank you for your kind words — we are very happy to hear that your wife loves the bracelet! :)
We are sorry to hear about the additional delivery costs and understand how frustrating that can be. Unfortunately, customs fees and local charges are beyond our control.
We truly appreciate your understanding and hope the bracelet brings your wife a lot of joy!
Your KLENOTA
Lucie helped me so much and the follow…
Lucie helped me so much and the follow up support team helped me quickly with a double order issue. The earrings themselves are amazing too and I’m very happy to have a piece of Czech made jewelry.
13 november 2025
Svar från KLENOTA
Dear Kevin,
thank you very much for taking the time to share your review. We truly appreciate your kind words and are delighted to hear that we could assist you. Ensuring our customers feel comfortable, confident, and well taken care of is always our highest priority.
We hope to welcome you again soon!
Your KLENOTA
wavy ring
I liked the ring in the picture. I paid and the shipment arrived according to the delivery date shown. The ring matched the picture. A very modern, minimalist piece of jewelry - I am satisfied with everything!
9 november 2025
Svar från KLENOTA
Dear Gordana,
Thank you very much for your kind feedback! We’re glad you enjoyed both the process and the delivery, and we hope the jewelry brings you joy for many years to come! :)
Your KLENOTA
sweet shiny gold bird necklace
I love my little bird necklace. Birds are very sentimental to me and it took me a long time to find this beautiful bird from Czech Republic. I am so happy with my purchase and have not taken it off since I got it.
3 november 2025
Svar från KLENOTA
Thank you so much for your kind words! We’re happy you had a great experience and hope to see you again soon. :)
Excellent quality
Easy to deal with. Item is of great quality. Customer service was outstanding. Will use again!
19 oktober 2025
Svar från KLENOTA
Thank you so much for your kind words! We’re happy you had a great experience and hope to see you again soon. :)
Single Diamond + White Gold
The single diamond + white gold was absolutely stunning in person. I was a bit skeptical with ordering my engagement ring online from Czech to the US, but the customer service was on top of it the whole way through and it was easy to make the payment to UPS for customs. Because of customs it took a few days longer even with the express delivery, but luckily it was ordered in advance to avoid unexpected delays and problems. I’d say the ring was well worth the value and the ordering experience was as good as it can possibly be.
3 oktober 2025
Svar från KLENOTA
Thank you so much for your lovely feedback.
We are really happy the white gold solitaire looked even more stunning in person, and that our team could support you smoothly through shipping and customs to the US. Thank you for trusting our Prague goldsmith studio, and we wish you many beautiful moments with your ring. <3
Your KLENOTA
Great experience
Flawless experience—from the online shop’s UX to the clear communication—topped off by an ultra-fast delivery.
31 juli 2025
Svar från KLENOTA
Dear Jan,
Thank you very much for your kind feedback. We’re glad you enjoyed both the process and the delivery, and we hope the jewelry brings you joy for many years to come! :)
Your KLENOTA
Czech/American friends beware of this store/website
Too bad I cannot leave a 0-star review. My American and Czech friends/buyers beware! I stupidly relied on a relative to purchase a 60th birthday gift and he found a necklace set on their website. Apparently 16 inch (aka choker) is a standard size and the thickness of the necklace is laughable. They clearly altered the pictures on the "models" to make it look larger, the size was pathetic. Since my relative missed the return window (the gift was purchased in advance of her birthday party) she was hoping for an exchange, but they refused to do anything. Furthermore, the manager at Prague store was dismissive, unprofessional and "offered" an additional purchase as a "solution". As if I would ever purchase another piece of garbage from them or pay for extending the joke of a Dollar Store necklace they sold us. Do yourself a favor and do not shop at their Staromestske Namesti store in Prague and DEFINITELY DO NOT BUY from their website. They are scammers!
20 augusti 2025
Omdöme utan inbjudan
Svar från KLENOTA
Dear Petra,
thank you for sharing your feedback. We are truly sorry to read about your experience, as it is very important for us that every customer feels satisfied with both our jewelry and our service.
All of our items are handmade from precious metals and natural stones, and we always aim to present them online with accurate descriptions and measurements. We understand that photographs can sometimes create a different impression, which is why we encourage checking the detailed product specifications listed on our website.
We would be glad to take another look at your order and discuss how we can assist you further. If you could kindly reach out to us at info@klenota.com, our customer care team will do their best to find a solution for you.
Thank you
KLENOTA
The jewelry is beautiful......at first
The jewelry is beautiful......at first. It is guaranteed not to fade or discolor. When it does, just weeks after receiving, no refund is to be had. Because the bracelet is not in its original shape and in packaging, the company will not issue a refund. If it looked the same as when I opened it, I wouldn't need a refund.
20 juni 2025
Omdöme utan inbjudan
Svar från KLENOTA
Dear Tina,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience — but unfortunately, we’ve not been able to locate any order under your name in our system, and we have not received any request regarding a bracelet return or service from the US matching your description.
We would really appreciate it if you could double-check whether this review might have been intended for a different store. If you did purchase your jewelry from us, please reach out to us directly with your order details — we care deeply about each of our customers and would never refuse to inspect or service a piece within our care policy.
Your satisfaction is very important to us, and we want to make sure every concern is resolved personally. Please feel free to contact us at info@klenota.com — we’re ready to help.
Warm regards,
The KLENOTA Team
Svar från KLENOTA
Thank you so much for your kind words! We’re happy you had a great experience and hope to see you again soon. :)
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