Amazing customer service! From my question to them via email, to receiving the kitchen handles - less than 24h! Order was perfect and the experience was stress-free and smooth. Thanks Greg & Team.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Dear team. Thank you so much for the support you gave me and my Aunt, with purchasing a replacement dishwasher door. Harry and Greg, went the extra mile with their customer service. Patient, pr... Se mer
Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully Kitche... Se mer
A wide choice is available in the website. Everything I ordered arrived swiftly. I needed to make a return and the communication to do this was quick and efficient. Would definitely go back .
Företagsinformation
Skrivet av företaget
Premium kitchens, kitchen doors, sinks, taps, handles, worktops and all things required to build your dream kitchen at a fair price.
Kontaktuppgifter
42 York Street, TW1 3LJ, London, Storbritannien
- help@kitchenfair.co.uk
- kitchenfair.co.uk
4,7
Utmärkt
275 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Extremely disappointed
I am extremely disappointed with my experience with Kitchenfair.
I made an order for a plinth and panel on April 21st. The plinth arrived broken and i with the courier rejected the order.
I then received no comms from kitchenfair and has to chase online to request a replacement which i was told has been dispatched May 14th to arrive on the 19th at the latest.
I followed up today as our builder as scheduled turned up to finish this job and of course no plinth was here. I followed up again to be told it was to be delivered today and low and behold this has not happened.
Now costing me more money in labour alone to rearrange another date.
21 maj 2026
Omdöme utan inbjudan
Svar från Kitchenfair
Dear Josh,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you've had. This falls well short of the standards we set for ourselves, and we completely understand your frustration.
The replacement plinth was damaged in transit by the courier DX who unfortunately did not inform us of this until you chased us.
We've since emailed you with two options to put this right as best we can. We've arranged for a further replacement plinth which will be dispatched today and due to reach you on Thursday. We'd really like to get this resolved for you and hope this replacement plinth is delivered ok.
Kind regards,
Greg
Kitchenfair
Very disappointing!…
Items were guaranteed next day delivery which should have been a Friday.
Courier used by Kitchenfair admitted driver then couldn’t deliver as he was past his legal driving time.
My joiner was booked in for the Saturday!!!
Items turned up on the Monday and are of very poor quality. They are supposed to be solid oak but back is definitely MDF.
I am really disappointed. Expected far better for the price!!!!!
7 maj 2026
Svar från Kitchenfair
Hi Jane,
Thank you for your feedback, and we're sorry again for the delay with your delivery. Having your joiner booked for the Saturday and the items not arriving until Monday was clearly very frustrating, and we completely understand.
Our deliveries go out via national couriers like DX and DPD. While next-day delivery is the aim, it can occasionally be affected by traffic, driver availability or illness, and we're sorry that was the case here.
Regarding the racks, we checked with our supplier who informed us the backing panels are made from MDF by design as solid oak there would be prone to bending, so MDF gives a more stable result.
We're pleased we could speak with you and find a way forward. Do reach out any time if we can help further.
Kind regards,
The Kitchenfair Team
Amazing customer service and very quick to deliver
Amazing customer service! From my question to them via email, to receiving the kitchen handles - less than 24h! Order was perfect and the experience was stress-free and smooth. Thanks Greg & Team.
14 maj 2026
Excellent service
Excellent service, good products and prompy delivery. Would use again and highly recommend
13 maj 2026
Omdöme utan inbjudan
Good product
Good product, excellent service and no issue with delivery. Would order again from this company.
22 november 2025
ordered 6 replacement kitchen unit…
ordered 6 replacement kitchen unit doors for a rental property on Tuesday night arrived well packaged on Friday, amazing product and service
15 maj 2026
Omdöme utan inbjudan
Great value & quality
Kitchen door handles are of good quality and look as shown on the website, order arrived on time. Happy with the purchase and would recommend.
8 maj 2026
Really easy user experience
A wide choice is available in the website. Everything I ordered arrived swiftly. I needed to make a return and the communication to do this was quick and efficient.
Would definitely go back .
28 april 2026
Good range
Good range, fair price, clear easy to use site and prompt delivery. Would recommend and would use again.
28 april 2026
Excellent customer service
Dear team.
Thank you so much for the support you gave me and my Aunt, with purchasing a replacement dishwasher door.
Harry and Greg, went the extra mile with their customer service.
Patient, professional, knowledgeable.
Can't thank you enough!
Great quality product, definitely recommend Kitchenfair and would return in the future.
Best wishes
Melisa (London)
21 april 2026
Omdöme utan inbjudan
Excellent company.
My initial query and eventual order were dealt with quickly, efficiently and in a friendly way.
Items were very good value.
I strongly recommend.
21 april 2026
I bought a copper kitchen sink tap
I bought a copper kitchen sink tap, and is really beautiful and great quality. There were an issue with the delivery, but just I reported someone immediately take care of the issue and was resolved, so great customer support too
27 april 2026
I found the perfect match for the…
I found the perfect match for the kitchen cupboard door handles on the website. I was also able to select the correct length of screws for the handles.
15 april 2026
Great customer service but only via…
Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully KitchenFair did everything they could on their end to get me a replacement sent out ASAP
20 april 2026
Excellent company to deal with
Excellent company to deal with. Customer service were helpful and the doors ordered were good quality and arrived well packaged.
15 april 2026
Items arrived promptly and we'll packed
14 april 2026
Great prices and fast delivery.
13 april 2026
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