I bought 2 wall lights and paid 75gbp for them, when I received them they look nothing like the pictures on the website. I emailed them 3 times in 13 days with pictures proving the issue and NEVER REC... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered 4 coffee mugs and 2 taller mugs and they were nothing like the website description. All 6 were in pieces due to the way it was shipped, basically in a foam padded envelope. The only redeemin... Se mer
If I could have proceeded with no star rating I would have. Shocking quality, extremely poor customer service and will not reply to emails requesting confirmation number to send back cheap, damaged g... Se mer
I initially gave this company 1 star & said it seemed a scam as I had not received my item, I was to quick to judge, instead of waiting as stated in their delivery info, I have received my item toda... Se mer
1,9
Dålig
31 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 70 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Apologies
I initially gave this company 1 star & said it seemed a scam as I had not received my item, I was to quick to judge, instead of waiting as stated in their delivery info, I have received my item today & am very please with it,so full apologies for my previous remarks,
Many thanks
6 januari 2026
Omdöme utan inbjudan
disgusting and scam company bought a…
disgusting and scam company bought a cleaver for xmas on 12th december never turned up like many customers
25 december 2025
Omdöme utan inbjudan
Svar från Kitchendreams
Thank you for taking the time to leave a review.
We’re sorry to hear that you feel this way.
After reviewing this order, we can confirm that it was delivered. We understand how disappointing it can be if expectations are not met, especially around the holiday period.
Our delivery timeframes of 7–14 business days are clearly stated in our Shipping Policy prior to purchase. We always recommend reviewing this information so delivery expectations are clear before ordering.
We regret that we were not contacted directly before this review was posted, as we are always happy to investigate and resolve any concerns through our customer support. If you would like us to look further into this or need assistance, we remain available to help.
Bought an item on the 14th of December…
Bought an item on the 14th of December and still no confirmation or any idea when it’s arriving. No communication at all, not great at all, this was meant to be part of a Christmas present. Not happy to say the least. It’s the 24th now and still no communication.
14 december 2025
Omdöme utan inbjudan
Svar från Kitchendreams
Thank you for your review.
We understand the frustration, especially when an order is intended as a Christmas gift.
After reviewing the order, we can confirm that it was delivered on 29 December. This falls within our clearly stated delivery timeframe of 7–14 business days, meaning the delivery was completed after 11 business days.
Our shipping timeframes are outlined in our Shipping Policy prior to purchase so expectations are set in advance. While we appreciate that waiting can be disappointing, the order was delivered within the communicated timeframe.
Ordered Nordic Design wall clock
Ordered Nordic Design wall clock. It took three weeks to arrive ( from China!). The clock does not sit flush against the wall because the plastic casing housing the clock mechanism sticks out further than the back of the clock. The ‘wooden’ surround looks nothing like wood but is a dull gold colour. The numbers on the clock face are set so far back that you can only see them all if you stand square on to the clock. Very disappointed - would send it back but you have to pay postage to Sweden. Will probably give it to a charity shop.
They have not printed my unfavourable one star review of the clock on their website!
21 december 2025
Omdöme utan inbjudan
Placed an order on December 12th when…
Placed an order on December 12th when ordering never mentioned was coming from china!! Still no movement on Chinese carrier...Do Not use this company very misleading!!
21 december 2025
Omdöme utan inbjudan
Svar från Kitchendreams
Thank you for your feedback.
We’re sorry to hear that this has caused frustration.
Our delivery timeframes and shipping information are clearly outlined in our Shipping Policy prior to purchase, including that orders may be fulfilled via international logistics depending on availability. This allows us to offer a wider range of products while keeping pricing competitive.
A lack of movement on tracking can occasionally occur during international transit and does not indicate that an order is lost or not progressing.
Very good!
I am very happy with my delivery. I do not agree with the other reviews. I have a good expercience with kitchendreams!
12 december 2025
Omdöme utan inbjudan
Ordered a hexclad pan and was sent a…
Ordered a hexclad pan and was sent a cheap chinese copy.
No response from their sales department and am now going to the bank to request a chargeback.
This is a cheap chinese junk company selling stuff at x5 the price for the same thing on Temu.
AVOID
16 december 2025
Omdöme utan inbjudan
From my first interaction to the the…
From my first interaction to the the last Kitchendreams has put my needs as a customer first. This is seriously lacking in today's day and age and I for one really appreciated their help and support.
Genuine, honest and integrity in all of their actions. Thank you
16 december 2025
Omdöme utan inbjudan
Order not delivered
Order not delivered. No response from the seller. Customer service appears non-existent……. DREADFUL CUSTOMER SERVICE AND ITEMS PAID FOR NOT DELIVERED.
Further to the response to this review:
Order: #1654
Email provided for customer support is CORRECT. I will forward the entire conversation once again for reference.
The responses via email were unhelpful - initially saying that tracking showed ‘successfully delivered’ without any additional support, followed by a request to refer to the courier and to contact again for further support, if I needed ‘ any details from our side to assist with the investigation’. The item was from China…. not sure YunExpress who provided tracking have effective UK customer support!
After replying on the thread with the correct email I stated: ‘ Tracking shows delivered but this item has not been received.’ to which I had no further response!
As stated in my review - dreadful customer service…..
UPDATE: Despite contacting customer services as requested in response to this review and providing all details and previous correspondence…… 10 days later - NO RESPONSE.
As such, I stand by my review.
7 november 2025
Omdöme utan inbjudan
Svar från Kitchendreams
Thank you for your review.
We’re sorry to hear that this has been your impression.
We would like to clarify that we have not received any email from you. It’s possible the message may have been sent to an incorrect address or did not reach us successfully. Our official customer support email is support@kitchendreams.uk, and this is the fastest way to reach our team.
We take customer service seriously and respond to all enquiries received through our support channels. We kindly ask you to contact us directly with your order number so we can look into this matter and assist you as soon as possible.
Dreadful Chinese drop shipping company
Dreadful Chinese drop shipping company. You have to wait weeks for the products to arrive (posted from China) and when it does its very disappointing.
Damaged chipped products that look nothing like the images on their website. Every product they sell is available on Temu for a fraction of the price they are charging. But you don't know this until you actually get them and realise the images on the website are all doctored to look much nicer than what they actually are.
For example I ordered a lovely looking dark brown teak chopping board, but it arrived it was faded brown and even green in places where it was moulding. Absolutely awful.
Also they have fake reviews on their website - made to look like they are from Trustpilot but they are not, they are completely made up.
21 oktober 2025
Omdöme utan inbjudan
Svar från Kitchendreams
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that this was your experience.
We strongly disagree with the claim that our products or reviews are misleading. All items we sell are carefully selected and undergo quality checks before being offered for sale. If any product arrives damaged or not as expected, this is not the standard we aim to provide, and we always encourage customers to contact our support team so we can investigate and resolve the issue appropriately.
Regarding delivery, our shipping timeframes and logistics information are clearly stated on our website prior to purchase. International fulfilment may be used depending on availability, and delivery times are communicated in advance to ensure transparency.
We also want to clarify that we do not use fake reviews. Any reviews displayed on our website are clearly labelled.
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