I had a subscription order that was very late due to an issue with Evri. I called K&K telephone line and left a message. They called back within the hour and then dealt with it immediately. New nappie... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been using Kit and Kin for a couple of years now, every product I've bought does exactly what it says on the tin, without covering every surface in toxic chemicals and filling the house with into... Se mer
Företaget har svarat
Having been a lifelong purchaser of another long standing brand of dishwasher tabs, I decided to try Kit & Kin a few months ago and have not been disappointed! They leave my dishes clean without that... Se mer
Företaget har svarat
I ordered a batch of Lavender & Sandalwood and a batch of fragrence free. Unfortunately delivery was delayed, not Kit & Kin’s actions but Evri. As well as a late delivery, when it finally arrived the... Se mer
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Företagsinformation
Skrivet av företaget
Kit & Kin offers families a range of safe, eco-friendly and affordable products that are better for you and better for the environment.
Kontaktuppgifter
22 Wycombe End, HP9 1NB, Beaconsfield, Storbritannien
- 0208 075 6678
- chat@kitandkin.com
- kitandkin.com
4,3
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I enjoy using house hold products…
I enjoy using house hold products however, I was very disappointed that for the quite high price, hand soap dispensers and all spray bottles are made out of plastic. Yes, I do understand that they can be recycled again, but honestly I was hoping for the glass bottles.
26 juni 2026
Svar från Kit & Kin
Hi Gabriela,
Thank you for taking the time to leave us a review and for sharing your feedback.
We're so pleased to hear that you're enjoying our household products. We're sorry that our refillable bottles weren't quite what you were hoping for.
We completely understand why you expected glass. Our durable, reusable plastic bottles were selected because they have a lower overall environmental impact than glass. They're lighter to transport, require less energy to produce and recycle, and are designed to be refilled again and again using our refill pouches. They're also a practical and safe choice for busy family homes.
We really appreciate you taking the time to share your thoughts, and we'll be sure to pass your feedback on to our product development team.
Thank you again for choosing Kit & Kin.
Carmen 💚
Best wipes I’ve used
I have subscribed to Kit and Kin wipes for a few months now and I can honestly say these are the best wipes I’ve ever used, so strong and durable and super gentle and I feel so good knowing that also safe for the environment. You get what you pay for - yes they may be a little bit more pricey than some High Street brands but they’re so worth it. Also, the opening seal stays in place which was an annoyance of mine from other brands!
7 juli 2026
Omdöme utan inbjudan
Svar från Kit & Kin
Hi Kirsty!
Thank you so much for your wonderful review 💚
We’re absolutely delighted to hear our wipes are the best you’ve used! It’s fantastic to know you’ve found them strong, gentle and durable.
We also loved reading your comment about the opening seal staying in place, it’s the little details that make such a difference! 😊
Thank you for your support and for being part of the Kit & Kin community. It really means a lot to us. 💚
Jade
All efficient and straight forward
26 juni 2026
Svar från Kit & Kin
Hi Leon,
Thank you so much for your review! 💚
We’re delighted to hear everything was efficient and straightforward, that’s exactly the experience we aim to provide. Thanks for choosing Kit & Kin, and we really appreciate your support 😊
Jade
Love the products - I’m a convert!
Love the products - definite convert!
Never want to use bleach again after using the toilet cleaner, and the refills last so long!
21 april 2026
Svar från Kit & Kin
Hi Laura,
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you're enjoying our products and that you've become a Kit & Kin convert! It's wonderful to know our Toilet Cleaner has made such a positive impression, and that you're finding the refill system long-lasting too.
Thank you for your support and for choosing Kit & Kin. We really appreciate you sharing your experience.
Carmen 💚
Nappies gave my boy awful nappy rash
Nappies gave my boy awful nappy rash! Unfortunately will be switching back to pampers. Gutted i bought 4 packs of these and cannot use
6 juli 2026
Omdöme utan inbjudan
Svar från Kit & Kin
Hello N,
Thank you for taking the time to leave a review. We're so sorry to hear about your little one's experience 💚
Our nappies are designed to be gentle on delicate skin, so we're disappointed to hear they didn't work well for your son. We'd really like to look into this for you and see if we can help.
Could you please email us at chat@kitandkin.com, quoting "Trustpilot Review" in the subject line or body of your email? This will help us locate your enquiry as quickly as possible.
We hope to hear from you soon so we can investigate this further 💚
Aleksandra
I wish these nappies were not cut so…
I wish these nappies were not cut so high leg. Plus I always have leaks up the back or down the leg. I understand nappies are now designed this way for baby to have more mobility and for clothing to look nice, but I don’t feel this is practical.
7 april 2026
Svar från Kit & Kin
Hello Maryam,
thank you so much for taking your time to leave us a review 💚
We are very sorry to hear that you have been experiencing leaks in our nappies.
We must say that we have never had a similar feedback before. Whilst our nappies are designed to keep all babies dry and comfortable you should not be experiencing any leaks at all if the nappy size is the perfect match for your baby's body shape and weight. We are therefore very kin to make this right for you and your little one and therefore one of our support team will be in touch with you very soon.
Once again apologies to you and your little one! 🫂
Marta 💚
Amazing
I’m doing a 2nd review for K&K glass cleaner as I’ve only just started using it fully. It’s absolutely amazing. Smells good, you don’t feel like you are choking on a toxic spray. It’s the best window and glass cleaner hands down. Spray it on, wipe it over then it just seams to do the rest!! No smears, no having to go back over it time and time again until it clears. You can’t improve on this so hopefully they won’t change it.
6 juli 2026
Omdöme utan inbjudan
Svar från Kit & Kin
Hello Sarah,
Wow, thank you so much for coming back to leave a second review! That really means the world to us.💚
We're absolutely delighted to hear how much you're loving our Glass Cleaner. Knowing that it leaves your windows sparkling and streak-free, without the harsh fumes of traditional cleaners, is exactly what we hoped to achieve.
Your kind words and continued support mean so much to our team, and we truly hope you continue enjoying it for a long time to come.
Fiorela 💚
Recommend the nappy subscription- easy…
Recommend the nappy subscription- easy to up date subscriptions and great products!
6 juli 2026
Omdöme utan inbjudan
Svar från Kit & Kin
Hello Becky,
Thank you so much for taking the time to leave us such a lovely review! 💚
We're so pleased to hear you're enjoying both our nappies and the flexibility of our subscription service. We know how quickly little ones grow, so we've made it as easy as possible to update your subscription whenever you need to.
Thank you again for your support, it really means a lot to us!
Fiorela 💚
I haven't received the product,no…
Good support from the customer service. Customer service had contacted me.Provided with a complimentary pack to try, which was delivered the next day itself. My baby feels super comfortable with the nappy pants size 4, fitting is good,it doesn't irritate the sensitive skin,soft and breathable. I would definitely recommend this nappy .
Thank you for support and service.😊
25 juni 2026
Svar från Kit & Kin
Hello Christy,
thank you so much for taking your time to share your feedback with us here! 💚
We are very sorry to hear that our delivery has not reached you within the nominated time, especially as they are nappies for a baby! Sadly, due to the recent extreme weather we have seen a higher number of delayed deliveries, and we want to assure you that we treat those as a highest priority.
Unfortunately, any delivery updates are sent by our couriers directly to our customers and therefore we heavily rely on our customers to let us know, so we can help as soon as possible.
We have looked through our channels and cannot see any previous messages from you but want to assure you that following this review one of our support team will be in touch very shortly to make this right for you.
Once again, we apologise for the inconvenience caused 🫂
Marta 💚
Svar från Kit & Kin
Hi Lynn,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you're enjoying our products. Your kind words are greatly appreciated and mean so much to everyone at Kit & Kin.
Thank you for choosing Kit & Kin. We're so grateful for your support and for sharing your experience with us.
Carmen 💚
Svar från Kit & Kin
Hello Jess,
Thank you so much for your lovely review! 💚
We're delighted to hear you're enjoying our nappies and that you love the adorable designs too. It means so much to know you're happy with our products.
Thank you for choosing Kit & Kin! 😊
Aleksandra
Customer Service of the highest calibre
I cannot rate Kit and Kin highly enough. Have already written a 5 star review for their Magic Salve, which is now my go-to for all cuts, grazes, heatrash, etc as well as using it for lipsalve, cracked heels and crepe-y skin. But this review is for Fiorela and the customer services team: a parcel got misdelivered because of an inaccurate address but nothing was too much trouble for them and they re-sent swiftly. Gifting Magic Salve to friends with babies overseas on an imminent trip so the speed with which K&K acted was very much appreciated.
25 juni 2026
Svar från Kit & Kin
Hi Melissa,
Thank you so much for taking the time to leave us such a thoughtful 5-star review.
We are truly delighted to hear how much you're enjoying our Magic Salve and that it has become such a trusted product for you. It also means a great deal to know that Fiorela was able to resolve your delivery issue quickly and provide the level of service you deserved.
Your kind words are greatly appreciated, and we're pleased to let you know that your review has been shared with Fiorela and the wider team. Feedback like yours means so much to us and is always a wonderful encouragement.
Thank you for choosing Kit & Kin and for placing your trust in us. We hope your friends love their Magic Salve gifts just as much, and we look forward to continuing to support you in the future.
Carmen 💚
Baby shower gift …
Excellent product beautifully packaged prompt delivery purchased for my granddaughter who is about to make me a Great Grandma very soon
24 juni 2026
Svar från Kit & Kin
Hi Jill,
Thank you so much for your lovely review! 💚
We're delighted to hear you were pleased with the product, packaging and prompt delivery. How exciting that you're about to become a Great Grandma, congratulations to you and your family! We hope your granddaughter and the new arrival love using our products.
Thank you for choosing Kit & Kin and for taking the time to share your experience 😊
Jade
My baby is size 1 but he still leaked…
My baby is size 1 but he still leaked in this nappy. A little disappointing
24 juni 2026
Svar från Kit & Kin
Hi Emma,
Thank you for taking the time to leave a review. We're really sorry to hear you've experienced leaks with our Size 1 nappies. 💚
We know how disappointing that can be, especially with a newborn. Every baby is shaped differently, so leaks can sometimes be related to fit rather than weight alone. We'd love the opportunity to help with some sizing and fit advice to see if we can improve your experience.
Please do get in touch with our customer care team at chat@kitandkin.com we'd be more than happy to help and find the best solution for you. 😊
Jade
Svar från Kit & Kin
Hello Judith,
Thank you so much for your lovely review! 💚
We're so happy to hear you're enjoying our products! Knowing they're effective and smell great is exactly what we love to hear.
Thank you for choosing Kit & Kin and for taking the time to share your experience. Your support truly means the world to us!
Fiorela 💚
Svar från Kit & Kin
Hello Patricia,
Thank you so much for your wonderful review! 💚
We're absolutely delighted to hear you're enjoying our products. Knowing they're making a positive difference for both your health and the planet means the world to us, as that's exactly what we strive for every day.
Thank you for choosing Kit & Kin and for taking the time to share your experience. We truly appreciate your support!
Fiorela 💚
Svar från Kit & Kin
Hi Alison,
Thank you so much for taking the time to leave us a review. 💚
We're so happy to hear you're enjoying the product! Knowing it's working well for you really means a lot to us.
Thank you again for your support, and we hope you continue to enjoy using Kit & Kin.
Fiorela 💚
Very quick delivery.
Very quick delivery.
I have not used product yet.
But nice packaging and good price.
21 juni 2026
Svar från Kit & Kin
Thank you so much for taking the time to leave us a review! 💚
We're delighted to hear that your order arrived quickly and that you were pleased with the packaging and value.
We hope you love the products just as much once you've had the chance to try them! If you have any questions at all, we're always here to help.
Fiorela 💚
Easy to mange subscription with reminders to…
Easy to mange subscription with reminders to log in to system and excellent quality products. Magic salve and newborn nappies for the win!
21 juni 2026
Svar från Kit & Kin
Thank you so much for taking the time to leave us such a lovely review! 💚
We're delighted to hear you're enjoying both our subscription service and our products. It's wonderful to know that the subscription reminders make managing your deliveries nice and easy, and we're especially thrilled that our Magic Salve and newborn nappies have been such a hit!
Thank you for choosing Kit & Kin and for being part of our community. Your support really means the world to us.
Fiorela 💚
Dishwasher tabs dissapointing
I'm very dissapointed with the dishwasher tablets - the biodegradable wrapper has not been water soluble and I have now done 3 loads in the dishwasher and the dishes are still not clean.
21 juni 2026
Svar från Kit & Kin
Hi Linda,
Thank you so much for taking the time to share your feedback with us. We're very sorry to hear that our Dishwasher Tablets haven't met your expectations. 💚
We'd really love the chance to look into this for you and better understand what may have happened. When you have a moment, please send us an email at chat@kitandkin.com, and one of our Customer Care team will be more than happy to investigate this further and see how we can help.
Thank you again for bringing this to our attention, and we hope to hear from you soon.
Fiorela 💚
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.