King's Rent a Car Omdömen 12

AVOID. They tried their best to find a mark on the car so they could charge us. Car was in poor condition and they aren’t located near the airport. Staff are rude!

Leider war dies mein einziges negatives Erlebnis auf einer ansonsten wunderschönen Reise nach Kreta.

Wichtig zu wissen: Kings Rent a Car wird am Flughafen Heraklion vom lokalen Betreiber AutoDask Rentals abgewickelt. Wer Kings bucht, hat vor Ort mit AutoDask zu tun.

1. WASCHGEBÜHR: Ich habe das Fahrzeug sauber zurückgegeben — gereinigt, kein Schmutz, kein Sand. Trotzdem wurde mir ohne Vorwarnung €20 für eine Autowäsche berechnet. Im Mietvertrag steht lediglich, das Fahrzeug in "sauberem Zustand" zurückzugeben — eine Autowäsche wurde nie erwähnt. Eine Autowäsche vor Ort kostet €4. Die Gebühr war völlig ungerechtfertigt.

2. TANKSTAND: Das Fahrzeug wurde mir mit 2,5/8 Tank übergeben — nicht voll, wie zunächst behauptet. Bei der Rückgabe versuchten sie, mir eine Differenz zu berechnen und behaupteten, der Tank sei bei Übergabe voll gewesen. Erst nach meinem Widerspruch haben sie nachgeprüft und zugegeben, dass ich Recht hatte. Das fühlte sich wie ein bewusster Versuch an, Geld von einem Kunden zu nehmen, der seinen Flug nicht verpassen wollte.

3. VERSICHERUNGSDRUCK: Ich hatte bereits eine vollständige Versicherung online abgeschlossen. Trotzdem wurde ich am Schalter massiv gedrängt, eine zusätzliche Versicherung direkt bei ihnen zu kaufen — mit dem Hinweis, meine bestehende Deckung würde im Schadensfall möglicherweise nicht anerkannt. Das war irreführend und unter Druck gesetzt.

Ich habe in mehreren Ländern Mietwagen genutzt — solche Praktiken habe ich noch nie erlebt. Alle anderen Menschen und Geschäfte auf Kreta waren freundlich und ehrlich. Nur dieses Unternehmen nicht.

Nicht empfehlenswert.

Tutto perfetto, sia il ricevimento all'aeroporto che l'auto ricevuta con la quale siamo riusciti a visitare moltissimi luoghi dell'isola grazie alle sue buone prestazioni. Personale gentile, cordiale e disponibile.

I do not recommend this company.

In December 2024, I rented a BMW M3 Competition. According to the signed agreement, the rental period was 1 day (14.12.2024 – 15.12.2024). On the same day, I had an accident.

A company representative came to the scene and told me that, since I was a tourist and leaving the country, I needed to transfer 50,000 AED as a deposit. I was clearly told that I would pay exactly 20% of the repair cost, the rest would be refunded, and that there would be no additional charges such as loss of use.

I trusted the company and transferred the money.

After that, communication became difficult. I was repeatedly asked to wait, no clear updates were provided, and eventually communication stopped completely. At this point, I am being ignored.

I also tried to resolve this through DED (Dubai Consumer Protection), but the case was closed without a clear resolution.

What concerns me most is that the documents later provided do not match the original agreement. While my contract shows a 1-day rental, I was later presented with documents indicating a 153-day rental period, along with a total charge exceeding 230,000 AED.

At this point, the issue remains unresolved and communication from the company is absent.

I strongly recommend documenting all terms in writing before making any payments.

VORSICHT ABZOCKE!
BE CAREFUL SCAM!

Man wird verarscht indem man extra Kosten zahlen muss, Versicherung gilt nicht über Buchungsargentur! 800€ Deposit!

Wenn ich 0 Sterne geben könnte würde ich es tun!
Autos sind Schrott nebenbei! Unsympathischer Mitarbeiter!!!!

Avoid this company, ive just read a carbon copy of our experience. Our plane was about 40 mins late, early afternoon, no one waiting to meet us, I called them, then 20 mins later I called again, a very nice lady picked us up, odd as I thought we collected from the airport. Taken to a Scabby yard at the back of the airport, we where greeted by a horrible rude man called Spiros Kardaksris who informed us as we where late (bearing in mind they had flight number and tel number) they had given our car away, so we can have another if pay €40 euro more, we refused, hard sell on insurance (I had excess policy) then if we break down with flst tyre we need to pay €300... He eventually gave us a knackered looking Corsa, we found out air con pretty hopeless and if air con on, the car wouldn't pull, and we where staying up the mountain, Agioi Deka, knackered wipers, filthy seats etc.Just avoid this scammer and not put another € in his pocket. You should be ashamed of yourself.
To stress the lady who picked us up and dropped us back to the airport was lovely and tried to help us, thank you '

Exceptional service! The booking process was smooth, staff were friendly, and the car was immaculate and reliable. Transparent pricing with no surprises was a huge plus. Pick-up and return were quick and easy. Highly recommend Kings for a hassle-free and delightful rental experience! Thank you!

Perfect! The staff was friendly and helpful from start to finish, the car was clean and economic, no hidden fees or charges. Highly recommend it to everyone!

Great service and very polite personnel.
Will rent again definitely!

I had a fantastic experience with King’s . The car was clean and in perfect condition, and the staff was friendly and helpful. The whole process was quick and easy, with no hidden fees. I highly recommend them and will definitely rent from them again!

If you want to go to Corfu and you need a rental car, this is the place, you don't need to look around, just ask for King’s Rent a car.It was really nice experience. Very nice host Dimitris. The reservation on the website was easy. Communication and transportation from-to the airport was excellent. The staff was too friendly and the car was also in perfect condition.
Thank you