So first things first - do the panels work ? Yes - if you use them correctly. I'm now heating the space I wanted for about a third of the cost I was previously spending, and am achieving a consist... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Whats not to love about Kiasia heating. A great range of good looking, and highly efficient heating products. That not only look hood, but do an amazing job at quickly heating very cost effectivel... Se mer
Företaget har svarat
FANTASTIC !! We met Kris at the ideal home show in 2025 and purchased a outdoor heater then returned in 2026 and purchased 2 more for our daughters The fact they connect with Alexa is a game-cha... Se mer
Företaget har svarat
Great people and brilliant products. They are just SUCH helpful people. I've now bought a total of 6 of their infrared heating panels, plus controls. AND they put me in contact with an excellent solar... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Kiasa Heating UK – Efficient & Reliable Heating Solutions www.kiasa.co.uk At Kiasa Heating UK, we are committed to providing high-quality, energy-efficient heating solutions for homes and businesses across the UK. Specialising in infrared panel and heater Bars providing eco-friendly warmth, we ensure our customers enjoy the perfect combination of comfort and cost-effectiveness. Why Choose Kiasa Heating UK? ✅ Innovative Heating Technology – Our range of infrared heaters delivers efficient, instant warmth with minimal energy consumption. ✅ Quality & Durability – We take pride in offering premium heating products that are built to last. ✅ Customer-Centric Approach – With outstanding customer service and expert technical support, we’re here to help every step of the way. ✅ Fast & Reliable Delivery – Get your heating solutions quickly with our efficient shipping services. ✅ Excellent Value – Competitive pricing without compromising on quality. Our Commitment We are passionate about sustainable and energy-efficient heating. Our mission is to make homes and businesses warmer while reducing carbon footprints. Whether you’re upgrading your heating system or looking for a cost-effective solution, Kiasa Heating UK is here to help. 📢 We’d love to hear from you! Your feedback matters. If you’ve experienced our products and service, share your review on Trustpilot!
Kontaktuppgifter
Forum Building, 31a BATH LANE, LE3 5BF, Leicester, Storbritannien
- 0116 488 5150
- customer.support@kiasa.co.uk
- kiasa.co.uk
4,8
Utmärkt
153 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Superb experience!!
Having ordered an 1800w or heater bar I received very fast. Unfortunately the unit was faulty. I immediately emailed Kiasa, spoke to the lovely Ava, explained the issue and was offered a refund or replacement.
I took the replacement, free return for faulty unit.
The new unit was perfect, worked flawlessly and connected to my smart home eco system without any issues.
The heat output from the unit was amazing and transformed the room. The controls via the remote or the Tuya app are very intuitive.
For those wondering does integrate nicely with Home Assistant, using the Tuya local integration.
Great company pleasure to deal with.
22 januari 2026
Omdöme utan inbjudan
Svar från Kiasa Heating UK
Hi Darryl
We really appreciate you taking the time to share this and for trusting us to put things right when there was an issue initially. It’s never ideal when something isn’t spot on first time, but our focus is always on resolving it quickly and keeping things straightforward.
Great to hear the replacement fitted straight in and behaved exactly as it should. The fact it integrated smoothly with your smart setup, including Home Assistant, is always good to hear, especially for more advanced installs.
Even better to know the heat has made such a noticeable difference to the space. Thanks again for the kind words and for choosing Kiasa. It was genuinely a pleasure speaking with you.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Kiasa, above and beyond
An outstanding company to work with. They have gone out of their way to make my installs hassle free. Highly recommended…..
23 januari 2026
Omdöme utan inbjudan
Svar från Kiasa Heating UK
Hi Colin,
Thank you for taking the time to leave us such a great review. We’re really pleased we could help keep your installs running smoothly. We know how important it is to have dependable products, clear advice, and support you can rely on when you’re on site.
It’s been a pleasure working with you, and we genuinely appreciate the recommendation. If you need anything for future installs or upcoming projects, please let us know.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Stunning Bespoke Infrared Heater That Combines Style, Warmth, and Exceptional Service
Absolutely delighted with my customised picture infrared heater panel from Kiasa Heating. From the initial consultation to final delivery, the service was exceptional. The team carefully understood my requirements and created a bespoke panel that not only heats the room efficiently but also looks stunning as a piece of wall art.
The quality of the picture infrared heater panel is outstanding. The image finish is crisp and elegant, and the panel blends seamlessly into the space while providing comfortable, consistent warmth. It’s the perfect combination of design and functionality, transforming heating from something purely practical into a real feature of the room.
Kiasa Heating truly stand out for their professionalism, attention to detail, and customer-focused approach. Communication was clear throughout, the customisation was spot on, and delivery was smooth and timely. I would highly recommend Kiasa Heating to anyone looking for a stylish, high-quality, customised infrared heating solution.
14 januari 2026
Omdöme utan inbjudan
Svar från Kiasa Heating UK
Hi Manesh,
Thank you so much for this lovely feedback. We’re delighted to hear that your custom picture panel turned out exactly as you’d hoped combining great heat with a design you love. It truly means a lot to our team to know the whole process, from design to delivery, met your expectations.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
We would have preferred a white lead!!!
We would have preferred a white lead!!!
The black is a bit ugly and stands out.
12 januari 2026
Svar från Kiasa Heating UK
Hi Dawn,
Thank you for your feedback. We really appreciate you taking the time to share it. Your comment has been passed on to our product team and will help us improve future designs. If there’s anything else we can help with, please don’t hesitate to let us know.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Brilliant heater
Brilliant heater . Need a compact heater for my conservatory to take away the chill in the morning .
Very happy
29 december 2025
Svar från Kiasa Heating UK
Hi Ds,
Thank you so much for your lovely 5-star review 😊 It really makes our day to know our heater has become part of your morning routine. Knowing it’s adding a bit of comfort when you need it most is exactly why we do what we do.
We really appreciate you choosing Kiasa and taking the time to share your experience, it genuinely means a lot to our small team.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Very good
Website choice very good. Company very helpful and order arrived very quickly, even over Christmas period.
29 december 2025
Svar från Kiasa Heating UK
Hi Rebecca,
Thanks for leaving us such a lovely note. Christmas is always a busy time for us, so it’s really rewarding to know everything went smoothly for you. We truly appreciate you choosing KIASA.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Easy to order a new wireless thermostat…
Easy to order a new wireless thermostat and it was delivered promptly.
5 januari 2026
Svar från Kiasa Heating UK
Hi Alison,
Thank you for your review. We’re glad the ordering process was straightforward and that your new wireless thermostat arrived quickly. It really helps our team to know everything went smoothly for you.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Svar från Kiasa Heating UK
Hi Kim,
Thank you so much for taking the time to leave this lovely review. We’re really pleased to hear you’re happy with the product and that everything arrived quickly. Knowing that our after-sales support stood out as well genuinely means a lot to our small team.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Svar från Kiasa Heating UK
Hi J Foley,
Thank you for your lovely review. We’re really pleased to hear you were happy with both our customer service and the quality of the products. Our team puts a lot of care into making sure everything runs smoothly, so it’s great to know it made a difference for you.
If you ever need any help or advice in the future, just let us know, we’re always here to help.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Affordable Heating
I already have one of your panels so it was a no brainer to order another one. They heat up quickly and easy to use from the app.
5 januari 2026
Svar från Kiasa Heating UK
Hi Wonderous!
Thanks so much for your review, we’re really glad to hear the second panel is working just as well for you as the first. It’s great to know you’re enjoying the fast heat and the app control too.
We really appreciate you choosing Kiasa again, and we’re always here if you need anything.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Sent a damaged panel, effectively told I'm wrong
Firstly I want to praise Ava - she caught a mistake with incompatible stand legs and got in contact before delivery to rectify the issue. Absolutely fantastic customer service.
However, the experience after delivery was poor. The panel arrived with mounting brackets clearly scratched up and warped as if someone had already mounted it.
Then we noticed a 40cm scratch down the front of the panel.
I emailed customer support (with Photo proof!!) and requested either a new panel be send or partial refund (as the panel does heat well still the damage is cosmetic) and the agent this time apologised and told me that the warehouse had double checked it before sending and confirmed it was a new panel. Nice, I'm clearly wrong then, I'll just ignore the damage.
So...
A) Either FedEx have taken up a new hobby of mounting IR panels before delivery.
B) The warehouse team was wrong and Kiasa felt the need to believe them over customer proof.
Either way, the reply telling me I was effectively wrong and the panel was new despite the photos to show otherwise is sub-optimal customer service. I dont really care what Kiasa's internal processes say, my eyes tell me otherwise and I paid for it.
So no, given that it's freezing cold at the moment and the panel is to warm a room with a new puppy. I'm not going to return the panel and wait for your receipt of the old one to have you then dispatch another.
Kiasa, you messed up and want to pass all the inconvenience on to me. So I'll take the financial hit and keep the panel but it'll be my last order with you. We've ordered panels for every other room before, they were great and you were our go-to for modern heating. Next time I'll pay more and try Herschel.
30 december 2025
Svar från Kiasa Heating UK
Dear CS,
Thank you for taking the time to write such a detailed review, and for your kind words about Ava.
We are genuinely sorry that the panel arrived in a condition you were not happy with. That is never the experience we want anyone to have, especially when you were relying on it to keep your home warm for a new puppy. We have two young furry friends at home so, we understand how important it is to keep them warm.
We would like to clarify something important, as it seems there has been a misunderstanding. At no point did we intend to suggest that you were “wrong” or that your photos were not being taken seriously. When we confirmed with the warehouse that the unit was dispatched as new, this was simply to understand where the damage may have occurred, not to dispute what you had received.
As soon as you contacted us, we offered to resolve this in the correct way, either by sending a replacement panel or issuing a refund. That offer remains open. We also tried to reach you again, but unfortunately we did not receive a response, so we were unable to proceed with the replacement or refund on your behalf.
We fully understand why you didn’t want to be without heating while waiting for a swap, particularly in winter and we genuinely regret that this situation caused frustration.
However, we never intended to pass the inconvenience onto you, and we would still very much like the chance to make this right.
If you are willing, please do reach out to us so we can arrange either a replacement or an appropriate refund based on your preference. Our goal has always been for you to feel looked after especially as a returning customer who has trusted Kiasa before.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Excellent service and product!
Ordering from Kiasa Heating was so easy. I rang as I wanted more information about the Infrared ceiling panel was the right one for my suspended ceiling. I spoke with a lovely lady who was incredibly helpful and a joy to chat with. It makes such a difference to speak to someone rather than chatting online with AI!
The product arrived incredibly quickly and is easy to use and puts out a lot of heat! I'm truly impressed with the service and product. Thank you!
27 november 2025
Svar från Kiasa Heating UK
Hi Angela
Thank you for such a thoughtful review. We’re delighted the ceiling panel was the right choice and that our team could talk things through with you before ordering.
Being able to help in person and make things simple is really important to us.
We’re so pleased the heater arrived quickly and is keeping the space warm and comfortable. If you ever need advice or support in the future, just give us a call , we’re always happy to help.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Fast delivery,Great product
Fast delivery,Great product, easy to install, heat output fantastic and easy on the eye.
We all absolutely love our Kiasa heater🥰 thank you so much ☺️ 😊
26 november 2025
Svar från Kiasa Heating UK
Hi Sue,
thank you so much! We’re really happy to hear your heater arrived quickly and that it’s already making a difference. It means a lot to our small team to know it’s keeping you comfortable and looks great in your home.
If you ever need any help or have questions down the line, we’re always here for you. Enjoy the warmth!
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Great product, Amazing customer service
Whats not to love about Kiasia heating. A great range of good looking, and highly efficient heating products. That not only look hood, but do an amazing job at quickly heating very cost effectively.
However, when you then combine that with exceptional customer service, thats quick, friendly, understanding abd supportive youve got the perfect mix.
Great product, great price, GREAT service. One happy and repeat customer.
22 december 2025
Omdöme utan inbjudan
Svar från Kiasa Heating UK
Thank you so much for taking the time to leave us another review — we honestly can’t tell you how much we appreciate it. We’re thrilled to hear you’re enjoying both the performance and design of our heaters, and it’s especially great to know our customer service made a positive difference. Thank you for your continued support — it truly means a lot to us.
Kind regards
Team Kiasa
Excellent Customer Service
15 december 2025
Omdöme utan inbjudan
Svar från Kiasa Heating UK
Thank you so much for the kind review — we really appreciate you taking the time to share this. It means a lot to us, and we’re glad you had a great experience!
Kind regards
Team Kiasa
I ordered 3 Kiasa far infrared picture panels
I ordered 3 Kiasa far infrared picture panels. Delivery was super quick, and the panels are easy to install. They are nice and light, so I could mount them on a picture rail and direct onto the wall using the supplied fixings. The heater panels come with a fantastic remote control power supply. This was easy to setup with my smartphone, and I can set the thermostat, turn on/off, set a schedule. view current temp - all remotely.
I bought the picture panels - and they look great on the walls.
The heat comes on instantly so quickly warms the bathroom, lounge and bedroom.
The customer service were very helpful and sorted out my 3 year guarantee - hopefully not needed.
18 december 2025
Omdöme utan inbjudan
Svar från Kiasa Heating UK
Hi Martin,
Thank you for such a lovely review. We’re so pleased to hear you’re enjoying both the look and performance of your picture panels. Your feedback truly means a lot to our small team.
Warm regards,
Team Kiasa Heating UK
https://kiasa.co.uk/
Svar från Kiasa Heating UK
Dear D Eue
Thank you so much for taking a moment to leave us a review. It really means a lot to our small team to know everything went smoothly and that your order reached you quickly. We truly appreciate your support 🙏
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Outstanding customer service
10 december 2025
Omdöme utan inbjudan
Svar från Kiasa Heating UK
Hi Sanne,
Thank you so much! We truly appreciate your kind words. Our team always aims to support our customers in the best possible way, so this means a lot to us.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
A great eco replacement for our home
Great products, good prices and really quick delivery. We bought infrared panels as we have an old Rayburn which is messy, costly and a pain to run. These heaters give a lovely consistent warmth and are much more eco conscious! The only reason for four stars and not five is that we’ve yet to master the programming which has proved a little more tricky than we thought. But I’m sure we’ll figure it out.
1 december 2025
Svar från Kiasa Heating UK
Hi Lee,
Thank you so much for taking the time to leave such a thoughtful review. We’re really glad that the panels are already making such a positive difference—especially as a cleaner and more cost-friendly alternative to your Rayburn. It’s lovely to know the warmth feels consistent and comfortable in your home.
The programming can take a little getting used to—we completely understand! If you’d like us to guide you through it, even step-by-step while you're at home with the heater, just reach out and we’ll happily walk you through it.
Thank you again for trusting us with your heating upgrade. It genuinely means a lot to our team.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
My experience with Kiasa
My experience with Kiasa, customer service was extremely helpful and efficient.
27 november 2025
Svar från Kiasa Heating UK
Hi Jane,
Thank you so much for your kind review! We’re delighted to hear that you found our customer service helpful and efficient. Feedback like this genuinely motivates our small family-run team to keep doing what we love.
If you ever need any further support, we’re always here to help.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.