My husband really enjoys the lemon drizzle cake. The order came very quickly however the box with the little carrot cakes was missing the sachet of topping which was a bit disappointing.
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent products as always. Particularly the Cheese and Red Onion loaf! Delivery has returned to next day delivery, which makes the consumer experience much better! Thank you and keep up the great... Se mer
Beautiful high quality breads, treats and more! Clearly made with a passion these chefs have saved me on my keto lifestyle when I fancy something more comforting and homemade. Excellent communication... Se mer
The range of Keto goods, particularly baked goods, is outstanding. I initially choose Keto chefs after looking at the ingredients and comparing them to other brands. The rustic farmhouse rolls, bluebe... Se mer
Företagsinformation
Skrivet av företaget
hand crafted low carb foods
Kontaktuppgifter
Storbritannien
- terry@ketochefs.co.uk
- ketochefs.co.uk
4,5
Utmärkt
789 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Ketochefs
Hi,
Thank you for taking the time to leave your feedback — we’re genuinely sorry to hear that the pasta wasn’t to your taste.
Our low-carb pasta is an Italian-made product, and like many traditional Italian pastas it’s designed to be enjoyed al dente, meaning it has a firmer bite rather than a soft texture. This can feel quite different if you’re expecting conventional wheat pasta.
For a softer texture, we recommend:
• Cooking it a little longer than the packet guidance, testing as you go
• Using plenty of well-salted boiling water
• Finishing it in the sauce for a minute or two to help it absorb moisture and flavour
Many customers find that adjusting the cooking time to suit their personal preference makes a big difference to the final texture.
We really appreciate you giving us a try, and we’re sorry it didn’t meet your expectations on this occasion. If you’d ever like cooking tips or recommendations for alternative products in our range, we’re always happy to help.
Kind regards,
KetoChefs Team
I have always loved these products
I have always loved these products. Although the muffins have been smaller recently. Wished they would do bigger and mixed boxes. The delivery is quick. I really like the chocolate orange muffins and chocolate ones and the cookie brownies.
27 december 2025
Svar från Ketochefs
Hi,
Thank you so much for taking the time to leave us a review and for your continued support — it genuinely means a lot to us. We’re really pleased to hear you’re enjoying the chocolate orange muffins, chocolate muffins, and the cookie brownies.
We wanted to reassure you regarding the muffin size. All of our muffins are still 100g as advertised, however we have recently changed our almond flour supplier. The new almond flour behaves slightly differently during baking and reacts differently with the baking powder, which can result in a slightly lower rise, even though the weight remains exactly the same.
Your feedback about larger muffins and mixed boxes is really appreciated and has been passed on to the team — it’s something we’re actively considering as we continue to develop the range.
Thank you again for your kind words
Warm regards,
Terry
KetoChefs
Mince pie bake contains hard stalks
I was recommended this company for their bread and rolls by my diabetic friend. Fantastic product and we have ordered twice. However last week I added the mince pie bake to my order which contained hard stalk in the fruit mix. Very unpleasant to eat, I tried 2 pieces and have now binned it. I have approached Keto Chefs who have refused me a refund. So buyer beware.
19 december 2025
Omdöme utan inbjudan
Svar från Ketochefs
Thank you for taking the time to leave a review.
We’re pleased to hear that you’ve enjoyed our breads and rolls and that you’ve ordered with us more than once — we do appreciate that support.
For clarity and transparency, we feel it’s important to provide context by referencing the original message we received from you regarding this matter:
“Ordered the mince pie tray bake with my last order and it has very unpleasant hard bits of stalk in the mince mixture. Very disappointed. Can you send me the lemon cake instead of a refund thank you.”
As explained in our correspondence, the mince pie bake is handmade in small batches using whole berry fruits, and some natural variation in texture can occur. We did not identify the issue described as a product fault, particularly as we have sold several hundred of this item this season without similar feedback.
For completeness, the order in question was dispatched 11 days before this concern was raised. In line with our terms and conditions, issues with perishable baked goods must be reported within a short timeframe after delivery so they can be investigated appropriately. This was also outlined in our response at the time.
While we understand that this product did not meet your personal expectations, our decision not to offer a refund or replacement was based on these policies and applied consistently and fairly.
We respect that tastes and preferences differ, and we’re sorry that this particular item wasn’t to your liking. We do, however, stand by the quality of our products and are glad that other items in your previous orders were enjoyed.
Thank you again for trying KetoChefs.
KetoChefs
I've always loved this company
I've always loved this company, lovely food and great customer services, but I got my latest sweet bake tray, and the post guys had battered it to bits! The cake was literally just crumbs! Terry straight away replaced it two days later🥰 I think it just makes all the difference to have such good customer service thank you keto chefs
12 december 2025
Omdöme utan inbjudan
Great taste
I ordered two types of biscuits for my husband and he's given them the thumbs up. For a low carb food, they taste amazing. Pity they can't be frozen but I've put them into an airtight container which has kept them fresh. Im ordering more today.
26 november 2025
Great Food. When ordered the products were…
When ordered the products were delivered promptly, and the products were absolutely delicious.
26 november 2025
Arrived on time
Arrived on time, actually tastes like bread as opposed to some keto loaves that taste like cardboard
27 november 2025
The taste was ok
The taste was ok. The problem as far as I am concerned is the bread is too small compared to the low carb foods products. I wanted to support a local business, but I’m not sure I can.
25 november 2025
Svar från Ketochefs
Hi there,
Thank you for taking the time to leave a review. Just to clarify for anyone reading — our Ultra Low-Carb Rustic Bread is actually one of the largest low-carb loaves available in the UK, weighing 600g, whereas most competitor loaves are typically 400–450g.
Because our bread is more substantial and made with real, clean ingredients rather than fillers or starches, the slices can appear smaller visually, but you’re actually getting more product by weight than the majority of low-carb brands on the market.
We’re proud to be a local business producing everything fresh right here in the UK, and we really do appreciate you giving us a try.
If you ever want recommendations for specific slice sizes or product styles, just let us know — happy to help you find the perfect fit.
KetoChefs
Simply the best!
I had an issue with my order and they went above and beyond to resolve it for me. They are really such great people. I recommend this company for their delicious foods and excellent customer service. Buy with confidence.
25 november 2025
I'm usually disapointed when it comes…
I'm usually disapointed when it comes to trying keto recipes but the muffins tasted amazing and I don't break my way of eating. Im going to have to subscribe as I'm addicted 😁
25 oktober 2025
Lovely bread
Lovely bread, the best I have tasted. Can be toasted, its not heavy or chewy like some brands. Fast delivery reasonably priced. Highly recommrnded.
30 oktober 2025
Very impressed!
Received my first order yesterday and I'm really impressed... Quick dispatch, next day delivery and well packaged.
So far I've tried the cheddar topped rolls and the crusty white loaf and I'm really happy with both. I'll be ordering these regularly, alongside trying other items I have my eye on!
Thanks Keto Chefs!
23 oktober 2025
Omdöme utan inbjudan
10000% company my hubby got t2 diabetes…
10000% company my hubby got t2 diabetes and high cholesterol and blood sugar this company is amazing I get him the bread the rolls the hotdog rolls cakes scones pasty so he can now have majority of the stuff when you order they are here next day the only downfall I have is no chocolate bars breakfast bars things like that when you just fancy that bit of chocolate other wise amazing company highly recommended to anyone value for money
25 augusti 2025
Great bread tastes wonderful 😎👍
27 september 2025
They do whatever it says on the tin
They do whatever it says on the tin! No ifs or buts! Brilliant!
27 september 2025
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