Keskine Omdömen 

120
•
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I love my kerskine light mask. I use it most days. It feels like both an effective treatment and a relaxing treat. I use the skin tightening, brightening and smoothing modes. All good and the... Se mer

Betygsatt 5 av 5 stjärnor

Hi, my experience with my Keskine purchase was very positive. Prompt delivery, kept informed through the transaction and quality item. I can not attest to the actual benefits of the IPL hair remover y... Se mer

Betygsatt 4 av 5 stjärnor

The keskine IPL Hair removal device arrived promptly and well packaged with clear instructions. Easy to use and definitely thinned the hairs coming through. It has not totally stopped the hair growth... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

The IPL hair remover is absolutely fine, and does what it’s advertised to do. Can’t say I like the dark glasses but would rather that than ruin my eyes! In terms of feedback one other point... Se mer

Företaget har svarat

Företagsinformation

  1. Hälsa- och skönhetsbutik

Skrivet av företaget

Science-driven beauty devices designed for smooth skin, clearer complexion, and salon-quality results from the comfort of home.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

120 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 72 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(120)

97 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Customer service was excellent

Customer service was excellent, I had a question about the modes and they responded within just 2 hours. The device itself is really easy to use, completely painless, and I’ve already started to notice a difference in my hair growth😊

1 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality product

Keskine’s packaging and device are both top quality and feel really well made. I love that it has five different body modes, which makes it super versatile. So far, I’m genuinely impressed with the quality and ease of use.

3 maj 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

After buying this and reading the…

After buying this and reading the reviews I decided not to even open the box and send it back. I tried to contact the company via email to request a return .
Unfortunately they ignored all my requests.
I then opened a PayPal dispute ( I pay for everything with pay pal for this exact reason ).
PayPal then raised a case and I have just got my money back but also this machine still.
Very poor customer service .

24 augusti 2025
Omdöme utan inbjudan
Logotyp för Keskine

Svar från Keskine

Hi Andrew, we are very sorry to hear about your experience. Upon checking I can see that we have already replied to your enquiry regarding returning the product back to us. On 11th August you had emailed us and we replied to you on 12th August providing you with the return details.

We are disappointed to see you have left us 3 stars even though our customer service team was helpful for your case.

Regardless, thank you again for your feedback and we wish you all the best.

- Maisie
Keskine Team

Betygsatt 5 av 5 stjärnor

Amazing results

This purchase has been the perfect solution for my body hair removal. I have been using it consistently for two months and am now approaching the third and final month of treatment. I am delighted to say that there is no visible hair regrowth. Excellent results and a truly five-star company.

21 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Keskine – A Frustrating Experience from Start to Finish

I ordered from Keskine in May 2025. The item was unsuitable due to my disability — I never used it, only took it out of the box to check if I could hold and use it safely. It was obvious it wouldn’t work for me. I contacted customer service as soon as I realised this.

Their returns policy claims “refunds within 30 days if unopened,” but their packaging makes it impossible to inspect the item without breaking the protective seal. This gave them the excuse to claim it was “opened” — even though it was completely unused.

What should have been a simple return turned into weeks of silence, contradictory instructions, shifting excuses, and an evasive process which, in my opinion, seemed designed to discourage customers from pursuing refunds.

Armed with advice from Consumer Scotland, I had to apply constant pressure — including a firm reminder on Day 10 of the 14-day refund window — to get my money back, which only arrived right at the edge of the legal deadline. Yes, I got the refund — but only after weeks of runaround and stress.

If you value your time, patience, sanity and consumer rights, avoid.

12 augusti 2025
Omdöme utan inbjudan
Logotyp för Keskine

Svar från Keskine

Dear Lyn,

Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you faced with your return. It was never our intention for the process to feel stressful, drawn out, or unclear.

We understand your frustration regarding the packaging and inspection process, and we take your feedback seriously. We are currently reviewing our returns policy and internal procedures to ensure they are clearer, more accessible, and more responsive to customers’ individual circumstances — especially where health and accessibility are concerned.

We’re glad that your refund was successfully processed, though we regret that it took longer and required more effort on your part than it should have. Please be assured that we are committed to learning from this and improving both our communication and efficiency going forward.

Thank you again for your feedback, and we wish you all the best.

- Maisie
Keskine Team

Betygsatt 1 av 5 stjärnor

I don't even want to put a star

I don't even want to put a star. They have took over £150 from me and the product is crap. I have had a few replies on my other email account as I can't seem to get anything from them on my email that O used to buy it. If anyone had managed to get their money back please let me know how! 1 very angry person. I'm going to get intouch with the right people to put this scam to shame I had explained that being a mum of 2 children and having a brain tumour I didn't THINK do take photos or videos everything I used the device and feel that you have stolen £160 from me for something that is A PILE OF CRAP!!!!!

3 juni 2025
Omdöme utan inbjudan
Logotyp för Keskine

Svar från Keskine

Hi Emma,

We’re sorry to hear that you haven’t seen the results you were hoping for.
As part of our 90-Day Money Back Guarantee, we kindly ask all customers to track their progress throughout the full 90-day period by taking dated, monthly photos. These photos serve as important evidence to help us assess your experience with the device and ensure it has been used consistently and correctly, in line with the recommended treatment schedule.

Unfortunately, you haven't provided us with these photos as part of our policy which is outlined here: https://keskine.com/policies/refund-policy

If you’d like, we’re happy to offer guidance to help you get back on track with your treatments.

Kind regards,

- Maisie
Keskine Team

Betygsatt 1 av 5 stjärnor

No response to refund request

Ordered this item but had some concerns about the information in the instruction manual so requested a return. First email responded to, adding some more information on use but as I’m still concerned, I replied requesting a refund as per the information on this company’s website. Have sent 3 emails and absolutely no response. Feels like a scam now and am working out how to proceed

19 juli 2025
Omdöme utan inbjudan
Logotyp för Keskine

Svar från Keskine

Hi Gemma,

Thank you for your patience. I just wanted to confirm that your refund has already been processed back to your original payment method. Depending on your bank, it may take a few business days to appear in your account.

I’m sorry again for the concern and frustration caused. Your feedback about the instruction manual has been noted and passed on to our team for review.

If you have any other questions or need further assistance, please don’t hesitate to reply to this email.

Kind regards,

- Maisie
Keskine Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer