Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Als haarspecialist koop ik al mijn producten voor haarstraightening alleen hier. Ze hebben een van de meest populaire en betrouwbare merken. De levering is altijd op tijd en zonder problemen. Ik waard... Se mer

Betygsatt 5 av 5 stjärnor

Jaren geleden kampte ik met haaruitval. Sinds de dag dat ik kennis maakte met de producten van keratine europa veranderde mijn leven. Ik ben trouw aan de producten van de lijn Aqua de Arroz deze... Se mer

Betygsatt 5 av 5 stjärnor

Een hele fijne online winkel is dit! Ik was al heel lang op zoek naar haarproducten zoals keratine of haar botox en producten die het onderhouden die in brazillie worden gemaakt. Deze winkel heeft het... Se mer

Betygsatt 5 av 5 stjärnor

Спасибо большое Анне за ее работу! Всегда оказывает помощь в выборе составов и домашнего ухода, отвечает оперативно, заказы приходят в Германию быстро и без каких либо проблем. Клиентоориентированнос... Se mer

Företagsinformation

  1. Skönhetsartiklar

Skrivet av företaget

Our products are the perfect solution to create soft, beautiful and smooth hair. We offer a wide range of products including professional hair keratin, nanoplastics, botox, treatments and more for masters and hairdressers. Our catalogue includes brands such as Natureza Cosmeticos, LovePotion, Felps, MQ Professional and Honma Tokyo. Our mission is to provide quality product for beauty salons and hair reconstruction masters to work with. Our managers are online to answer all your questions and provide consultation. We strive to create long-term partnerships with beauty salons and stylists by providing the best tools for professional work. We keep up to date with the latest trends in the beauty industry. We appreciate the trust you place in us and guarantee that you will receive the highest level of service when working with us.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

72 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Als haarspecialist koop ik al mijn…

Als haarspecialist koop ik al mijn producten voor haarstraightening alleen hier. Ze hebben een van de meest populaire en betrouwbare merken. De levering is altijd op tijd en zonder problemen. Ik waardeer vooral het professionele advies op basis van het haartype. Speciale dank aan de managers voor de ondersteuning na de aankoop — zo’n service heb ik nog niet eerder meegemaakt.

15 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beste haarherstelproducten

Ik koop hier al niet voor de eerste keer. Dit is, kun je wel zeggen, een van de beste winkels in Europa voor haarherstelproducten. Heel erg bedankt dat jullie er zijn.

20 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best service ever!

The best service ever!
The employee is very kind and helpful.
Especially Natalia .
After placing your order, she’s stay in touch to ask if you're happy with the product. The service is excellent!
And the products are amazing! I use Natureza products, and they're all the best I've ever had.
Try the SOS shampoo, conditioner and hair mask. Waaauw ! The hair is gentle soft and feels like a slik.. I am follow in love with it.

Thank you so much keratin Europe for all of this! I’ll keep be your costumer:)

6 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Geweldige producten

Jaren geleden kampte ik met haaruitval. Sinds de dag dat ik kennis maakte met de producten van keratine europa veranderde mijn leven.
Ik ben trouw aan de producten van de lijn Aqua de Arroz deze lijn heeft mijn haar ten goede doen veranderen.
Mijn haar uitval is gestopt en is veel dikker geworden.
De webshop Keratine europa is zeer betrouwbaar en de klantenservice is erg vriendelijk. Je producten komen op tijd aan.
Geweldige producten.

6 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

My product arrived to me damaged and…

My product arrived to me damaged and spilled, the only form of contact for customer services on the website is a Gmail email address but all emails sent to that address bounce back

UPDATE 20/01/26
Just to clarify in response to your reply: a WhatsApp message was also sent on the morning of 19/01/26, prior to this review being posted, and this message remains unanswered. This gives the impression that responses to public reviews are being prioritised over existing customer service enquiries.
The product itself was extremely poorly packaged, with no bubble wrap or protective packing material. As a result, the plastic container broke during transit and the contents spilled. What remains in the bottle is unusable due to air exposure.
The name used for this review matches the name and email address used to place the order, so locating my order should not present difficulty. That said, the order details could have been easily confirmed had the WhatsApp message been responded to.
Your website lists email, Instagram and WhatsApp as official customer service contact methods. I attempted two of the three (email and WhatsApp) and received no response via either channel.
Given the condition the product arrived in and the lack of response via your stated customer service channels, I will be requiring a refund. Please advise on how this should be processed.

16 januari 2026
Omdöme utan inbjudan
Logotyp för Keratin Europa

Svar från Keratin Europa

Dear Customer,

Thank you for your feedback, and we are sorry to hear that your order arrived damaged. We understand how frustrating this situation can be, and we take such matters seriously.

Please note that damage during transportation is unfortunately beyond our direct control once the parcel has been handed over to the courier. Nevertheless, we always take responsibility for assisting our customers in resolving delivery-related issues in a timely and professional manner. Had we been contacted directly, we would have immediately worked with you to find a suitable solution and to follow up with the delivery service on your behalf.

We would also like to clarify that our website clearly provides several official ways to reach our customer support team, including WhatsApp, Instagram, and email. You could have contacted us through any of these channels at any time, and we would have been happy to assist you.

After receiving your review, we tried to locate your order in our system using the name provided in your Trustpilot profile, but we were unable to find a matching customer record. This makes it difficult for us to identify your order and investigate the issue properly. For this reason, we kindly ask that you contact us again through one of the official channels listed on our website so we can locate your order details and help you appropriately.

We are currently reviewing the reported email issue to ensure that no messages are missed in the future. Your feedback is valuable to us and helps improve our service.

We remain available and ready to assist you — please reach out to us via WhatsApp or Instagram at your convenience.

Kind regards,
Keratin Europa Team



UPDATE 20/01/26 - Dear Customer,

Thank you for your detailed message and for clarifying the situation. We sincerely apologize for the experience you have had — this is not the level of service or packaging standard we aim to provide.

With regard to WhatsApp, please note that our official customer service hours are from 09:00 to 17:00. Your message was sent at 17:54, which is outside our working hours. All messages received after this time are handled the following business day in the order they were received. Unfortunately, due to the volume of enquiries, your message had not yet reached the top of the queue by the time this review was posted.

We would kindly ask that you allow us a reasonable amount of time to respond before concluding that we are not addressing your concern. If you write to us via WhatsApp during or after business hours, one of our managers will definitely reply to your message as soon as your case reaches the front of the queue.

We are also very concerned to hear about the condition in which your product arrived. Our parcels are normally packed with protective materials, and what you describe does not meet our packaging standards. We are taking this seriously and will investigate why your order was packed in this way.

Regarding your request for a refund:
please contact us directly via WhatsApp or email and provide either your order number or the email address used for the purchase. Once we locate your order in our system, we will proceed accordingly.

We genuinely want to resolve this situation and appreciate your patience while we review your case properly.

Kind regards,
Keratin Europa Team

Betygsatt 5 av 5 stjärnor

Geweldige online winkel is dit!

Een hele fijne online winkel is dit! Ik was al heel lang op zoek naar haarproducten zoals keratine of haar botox en producten die het onderhouden die in brazillie worden gemaakt. Deze winkel heeft het allemaal! Hun service is uitstekend en heel benaderbaar! Je kan met ze whatsappen en je bericht word snel beantwoord met uiterste klantvriendelijkheid! Je pakket word ook snel verzonden! Binnen 1/2 dagen al in huis! Hun product kwaliteit is uitmuntend! Ik raad ze zeker aan vooral als je hoogwaardige producten rechtstreeks vanuit brazillie wilt! Ze zijn zelf gevestigd in nederland dus je hoeft zeker geen zorgen te maken over bezorgdtijd.

26 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I am super happy with the manager Elena…

I am super happy with the manager Elena who was helping me to organise my parcel with Naturese products to Greece. For me is the most important to keep a contact with the respresentative, while my package is on its way to my hands :! Next important thing it’s a quality. Of course, here - the company have original products. It’s easy to understand if you are using the same brand lot of years.
Warmest regards to the professional team of Keratin Europa !:)) Appreciate much !

15 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ordered the Marshmallow Keratin…

Ordered the Marshmallow Keratin mask..like it very much and smells also amazing..the only thing I dislike is the package itself,it's plastic and sometimes it's hard for me to open it or close it especially when my hands are wet while in the shower, would be much better if the package was different

31 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I would like to express my gratitude to…

I would like to express my gratitude to the company "Keratin Europa" for the high level of service and quality products! Keratin, Botox, Hair Restoration- the result exceeded all expectations: my hair became smooth, shiny and well-groomed. I especially liked the professional consultation and fast delivery. I recommend it to everyone who values quality and reliability!

6 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Servizio eccellente

Servizio eccellente, spiegazione chiara e dettagliata. Gentilezza e professionalità alla base di questo brand. Consiglio vivamente Keratin Europa. Prodotti professionali che non danneggiano per niente la struttura del capello. Grazie al tecnico che mi ha seguito step dopo step.💞💞

7 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have been ordering materials from…

I have been ordering materials from Keratin Europa for a long time, this is my trusted supplier. Everything is always fast, clear, without delays. Fast delivery, excellent packaging.
I would especially like to note the manager Anna - very pleasant and polite, always in touch, helps with the choice, if necessary, consults on the compositions.
The products are original and high-quality.
Thank you for the stability and excellent service!

1 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Лучшие

Лучшие, всегда очень быстрый ответ и быстрая доставка, всё максимально удобно
❤️❤️❤️

6 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quería compartir mi experiencia…

Quería compartir mi experiencia trabajando con Keratin Europa. Llevo tres años trabajando como estilista en España, y desde el principio elegí este proveedor. Hasta ahora nunca he tenido ningún problema con ellos.

Las entregas siempre son rápidas. Normalmente hago mi pedido el lunes y para el fin de semana ya lo tengo en España, lo cual me resulta muy cómodo y me da tranquilidad.

Tienen un catálogo muy amplio, pero siempre me ayudan a encontrar la fórmula más adecuada para cada caso, según la necesidad del cabello.

Además, si en algún momento tengo dudas sobre el uso de algún producto o necesito instrucciones más detalladas, siempre me responden muy rápido y me asesoran con mucha atención. Eso es algo que realmente valoro y me encanta.

Personalmente me encantan las marcas Natureza, Eckoz, Honma Tokyo, Love Potion y Felps.

Por todo esto, para mí son los mejores en España.

1 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ady @Lakeside served us real good

Ady @Lakeside served us real good. Supported and explained our choices to us. You can’t but purchase something as long as it’s Ady giving you the tour. Happy happy happy. Thanks for assisting to make a purchase.
Paula

8 maj 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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