Keeps Omdömen 

Customer service is really poor for the monthly price. They canceled two of my appointments on the same day. After rescheduling the original appointment, the doctor pulled a "no show" on the new appointment. Customer service is making me wait an additional 10 days for a new appointment because there is nothing available. I am almost out of medicine now and I waited over two weeks for this appointment. It should be a priority to go over labs in a timely manner and get customers their medicine on time. I am considering canceling my membership.

They won’t tell you the side effects until after you order. If you cancel immediately they will still process your order, nothing you can do. And refuse to refund. Worst customer service, they’re a scam! Beware

Ordered the products because I thought it would be a good trial but then after reading the side effects wasn't worth the potential cons. So literally gave them a call not ten min after the order asking to cancel the shipment and to just refund the money. I was literally told by the billing team that "they couldn't refund on orders that have been shipped" knowing there is no way my order has been shipped just min after ordering. Giving a 1 for the simple fact of being lied to.

Elysia was the rep I talked with to day and was very helpful. She is professional, efficient and knowledgeable. Answered all my questions with the nicest disposition.

P.S. Thanks Elysia

M. Romero

I’ve had a great experience with Keeps. The pricing is fair, the process is easy, and I’ve been very happy with the results of my TRT. I also want to give a quick shout-out to Elysia for being so helpful—she answered all of my questions, was friendly, and made sure I had everything I needed. Overall, I’m very satisfied and would definitely recommend Keeps.

*update* it’s now 5 days since my appointment with clinician and was supposed to be receiving the medication in 3days. It’s now day 5 and an every response I get is a bot message saying unfortunately the pharmacy doesn’t do anything Friday to Sunday. Mind you this was requested a week prior and now they are pushing back further. I have to stop treatment and stall my progress. They even asked on last review to please contact them through trustpilot and there’s no way to do so. Please avoid this company!

Customer service is a joke they dance around the money back guarantee like it doesn’t exist. Disputed charges and bank had no problem crediting my money back. Obviously management is well aware and supports this

Great service, legit products, helpful staff.

The only way to order products is to lock into a 3-month subscription plan that, for me, is far more often than necessary due to the amount of product. They claim you can delay your orders on the website, but this button is consistently greyed out as impossible. If you are able to get a customer service rep to delay the shipment for you, you will think you're all set, then they will charge you on their previously planned date anyway. The only way to avoid being constantly overcharged for too much product is to periodically cancel your account or remove your payment method so they can't surprise you with automatic charges. I'm sure they will reply here saying that they will 'review their processes'.

Keeps engages in fraudulent and misleading sales practices. After submitting to an online health review to keep the account active they automatically shipped a years worth of product to me without authorization. The email stated “you must cancel within 24 hrs” to stop order. You Cannot cancel online. I called within 2 hrs and was told “too late” it has been shipped. Refused order from mail delivery and was returned to them. My appeal was met with an ignorant response. Then they had the audacity to cancel the account. So no product, no account, ignorant response and a large credit card bill.
Specifically changed my account from manual ship to automatic and kept c/c on file which I did not approve.

The treatment is working and hasn't been restrictively expensive

It seems to be keeping what I have. I’ve had a bit of new growth but haven’t lost any more.

I did not receive the full prescription the first time. The help desk request took longer than it should have. I had to call to get the status of my request after several days and was told it was handed over to the pharmacy for review. Then I was just kind of left hangin’ with no follow up. I had to follow up again to get an update another several days later. That was much more fruitful (hence two stars instead of one). The difficulty of getting ahold of someone has made me consider switching companies or just going with my doctor directly, though.

I've tried twice not to use the service and place an order and based on their time line 24-48 hours - it's been 9 days - and no provider has responded. The service reps are 100% thou. They are very kind and professional. It's just sad I have had to call them - at least 7 times with today's call. Still nothing.

Always available and ready to help. Been using for 6 years now. Great product.

Excellent customer service, easy to navigate, good product

provided side effects list after order is processed. But can't cancel, immediately after this, because it is already in process but won't ship for several more days

Easy to get started. Communication is great. Support is strong. And the results have been exceptional. Strongly recommend.

Very shady business practices. I ordered online on July 2 and they charged my credit card right away before doctors review and approval. Then after a few days I noticed no movement so I emailed them. After a couple more days no reply so I called. They told me it was being processed. After 9 days and couple more unanswered emails I called. I was told they would expedite my order nest day air. After 3 days the USPS was still waiting for the package this is after 3 days after they told me it would be next day air. Ive emailed them 2 more times with no reply. So this will now be 18 days later with no reply and no movement on the shipping of the product. After reading all these bad reviews im thinking about filing a class action lawsuit. The customer service reps are terrible and work from home. Im sure this explains why no emails get returned and nothing is getting done. So I've now been without medicine for 9 days after being on medication for over 9 years now. Im sure all progress will be lost because Keeps only hires speds...Now Keeps wants for information about my experience? How much more information could I give them? Ive given them everything in emails and telephone calls. This is so ridiculous. Ive wasted so much of my time on this. Ill add some pictures since the people at Keeps cant read. I ordered online July 2, 2026. Cant add pictures here. What else does Keeps need to fullfil my order?