KCM Clinic Omdömen 

323
•
TrustScore 3 av 5

3,0

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

KCM Jelenia Góra - odradzam. Przed wizytą kilkukrotnie zapewniali że przyjmie mnie dr Adamowicz. Na miejscu dano dokument z innym lekarzem. Zero odpowiedzi na maile. Lekarz wymienił zdrowe plomby 35-l... Se mer

Betygsatt 5 av 5 stjärnor

The staff at the clinic were absolutely superb and with Widyane translating and her efficiency in organising the whole experience everything went as smoothly as possibly could. The hotel were superb... Se mer

Betygsatt 4 av 5 stjärnor

I had bloodwork to check under the bonnet and physio for my mobility. KCM delivered to its reputation and I got value for my money and time

Betygsatt 1 av 5 stjärnor

Czas oczekiwania na lekarza w poradnii kardiologicznej to katastrofa. Wizyta umówiona na konkretną godzinę 2 godziny czekania, a szanowna Pani Doktor nawet nie zaczęła przyjmować pacjentów. Po co umaw... Se mer

Företagsinformation

  1. Specialiserat sjukhus
  2. också i
  3. Plastikkirurgimottagning
  4. Specialistklinik
  5. Viktminskning

Skrivet av företaget

KCM Clinic is a private, highly specialized Hospital located in Jelenia Gora in Poland. KCM Clinic provides medical services in multi-disciplines for international patients in Poland. Our mission is to provide all our patients with the highest level of medical expertise with the use of modern technology to ensure patients achieve the results they aim for. The medical services we offer include Bariatric Weight Loss Surgery, Allurion Gastric Balloon, Plastic Surgery, Gynecology, Spinal Surgery, Orthopaedics and Dentistry. We are a specialized hospital in Europe that uses a 3D endoscope from our medical partner Olympus during weight loss surgery. KCM also partners with Johnson & Johnson and we are their Centre of Excellence in Poland. Our experience and quality of patient care is recognized by the insurance company BUPA.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

323 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 22 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(323)

15 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Professional and personable care

Karolina’s communication and positive attitude in the lead up to my visit to KCM and on the day of my procedure was wonderful and greatly appreciated. All the staff I encountered were kind and professional, instilling confidence in my choice of clinics.

19 januari 2024
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Svar från KCM Clinic

Thank you for taking the time to leave us such a lovely review. We wish you the very best with your journey. If you need any assistance please do not hesitate to contact us. Thank you again! KCM Clinic

Betygsatt 1 av 5 stjärnor

Kmc clinic bad experience

Let me tell u doctor was amazing love my surgery it was very good getting test done staff are nice who do test .i wasn't happy ab kim taking the booking doent tell u nothing its like effort to speak to u never reply back . Not one call off her after 4 weeks surgery.to check were oks she in Scotland or from clinic .Stayed in hospital 3 nights staff who look after was awful very rude apart from 2 little ladies but rest won't move to help u to toilet moan to bring drink so rude the ladies who looked after us could speak bit off English was very nice only 2 off them the rest staff was awful looked at us like we were nobody so don't expect to much the little lady who cleans the wound does bandage changes is lovely small older lady .their no nice food at all gave spam spam for breakfast paid lot money for this service was awful Sarah was oks girl with darker long hair was nice we are owed money back couse stayed in hospital longer .so we need refund for those nights but we still not had it not one call off any body see how we are doing very disappointed as clinic is lot money food is awful staff rude who sit out side the rooms we stayed in .I had bloody all over stocking ask for fresh ones they said would be 20 pounds as kicked off said it's dirty to stay in them not paying 20 pounds they were covered in blood as drain come off .was supposed to be big top notch clinic well not chance unfortunately still no refund for nights we never stayed in hotel

7 januari 2024
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Svar från KCM Clinic

Dear Sarah. Thank you for taking the time to review our hospital. As you know KCM Clinic is a centre of excellence for bariatric surgery. We are rated in the top ten (worldwide). Our specialist surgeons and entire bariatric team work extremely hard to accommodate all patients and to provide a very high standard of care. During the booking process you will be allocated a patients manager. This person in your case was Kim our most senior and qualified bariatric patients manager. Kim is devoted to all her patients during this time. Her process is seamless. Once you have arrived at the hospital your care is then taken over by the hospital co ordinators. In your case this was Karolina , Sara , Chris and Widyane. All 4 co ordinators are on duty for your entire stay. We even have a 24 hours service so ensure that our patients have everything they need at all times. Our nurses are specialists in Bariatric care. Offering round the clock monitoring post op. Our pre operative tests are extensive. Our standards are higher than any UK hospital. We satisfied over 2000 patients in 2023, many then referring there family and friends. It is important for us that we receive all kinds of feedback. This allows us to improve our services in order for us to stand out from the rest. Regarding aftercare it is not one specific persons duty to contact you however from our records we can see that Kim actually went above and beyond and contacted you by email on 14th January 2024 to offer additional aftercare services to you free of charge. To date we have received no reply from yourself nor did we receive any complaint from you whilst in our care. We hope that you can see past your review and start to embrace and enjoy your new life. We are super pleased for you that your surgery was a success. If you ever require any post op assistance then please follow the steps in the email provided to you on 14th January. Thank you Sarah and all the best. KCM Clinic

Betygsatt 5 av 5 stjärnor

This was an exceptional experience

This was an exceptional experience. We found this clinic via internet and are from Canada. We called the clinic just three weeks ago to get spine surgery. So quickly a sweet gal named Carolyn booked us in for surgery. We received all the information and she spoke perfect English. We booked our flights and once we arrived we were picked up by our driver they arranged. The next day they ran all the tests and then explained the procedure to us. Three days later we had the surgery and the next day could leave the clinic. The surgeon was extremely caring and friendly and we when never had such kind good care before. Now my husband with the DIAM implant feels incredible (only 4days after surgery) ! His pain is gone - other than the incision. Thank you to everyone who made this such a good experience.

25 januari 2024
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Svar från KCM Clinic

WOW! Thank you for such kind words. Your review is greatly appreciated. If you need any assistance please do not hesitate to contact us. Have a lovely day. KCM Clinic

Betygsatt 5 av 5 stjärnor

The clinic were very professional

The clinic were very professional, and offered a great service. They made a daunting experience, pleasurable.

17 januari 2024
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Svar från KCM Clinic

Thank you so much Michelle. It was a pleasure to have you. If you need any post op assistance please do not hesitate to contact us. We are here for you. KCM Clinic

Betygsatt 5 av 5 stjärnor

The best choice I ever made

The support and communication from and with KCM are amazing from the first contact onward. I was contacted by Kim after I filled out my form online. Kim was an angel and so helpful and supportive! I had so many questions and Kim took her time to answer each and everyone of them. I felt super safe and well informed, which reinsured me that KCM was the best choice for my sleeve surgery. Upon arrival, the staff is super welcoming and helpful. The medical examinations before the operation are above and beyond - I have never had such a detailed medical check in my life. The doctors talk to you before the operation and talk you through the procedure. After the operation you have regular medical checks and the staff is also so sweet and professional. I highly recommend KCM to anyone looking into a bariatic surgery. Thank you to the entire medical staff and special thanks to Kim, for always being there for me every step of the way.

20 januari 2024
Omdöme utan inbjudan
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Svar från KCM Clinic

Jennifer , thank you for such a positive review. Thank you for putting your trust into KCM and Dr Kowalski and Dr Labul. If you ever need any assistance we are here for you and of course your Mom. Thank you again KCM Clinic

Betygsatt 5 av 5 stjärnor

Top Klinik

Sehr nettes Klinik-Personal und eine wirklich nette und umfangreiche gute Betreuung.
Ich habe mich die ganze Zeit sehr gut aufgehoben gefühlt.

24 november 2023
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Svar från KCM Clinic

Vielen Dank und danke für Ihr Vertrauen in die KCM Clinic
Wir wünschen Ihnen alles Gute für 2024 !

Betygsatt 5 av 5 stjärnor

Balon kapsułkowy

Od samego początku super kontakt z koordynatorem - odpowiedział na wszystkie moje pytanie i rozwiał wszelkie wątpliwości. Bezstresowo przeprowadzony zabieg (implementacja balonu kapsułkowego)- Dr Kazanowski w bardzo przemiły sposób podchodził do pacjenta 😊 super lekarz jak i cały personel, który wie co ma robić. Polecam klinikę z całego serca.

24 november 2023
Omdöme utan inbjudan
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Svar från KCM Clinic

Powodzenia z balonem Allurion
Wyglądasz niesamowicie
Wszystkiego najlepszego w 2024 roku !

Betygsatt 5 av 5 stjärnor

Top surgery

I done a lot of research before chosing KCM Clinic in jelenia Góra for my top surgery (double masectomy). I had Dr Łuniewska as my surgeon and I'm very impressed with my results I'm amazed at home little the scars are aswell as being so neat, their was also a nurse Marta who was their for the majority of my daily bandage change who was lovely and also gave us some recommendations on places to see in the beautiful jelenia Góra. The hospital is clean and all the staff I met were amazing, the majority spoke English which helped overall the experience was very good and I would recommend KCM Clinic for anyone looking for surgeries

13 oktober 2023
Omdöme utan inbjudan
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Svar från KCM Clinic

Thank you so much for taking the time to leave us a lovely review. We wish you all the best for 2024. You look fantastic! Team KCM

Betygsatt 1 av 5 stjärnor

I don’t recommend this clinic to…

I don’t recommend this clinic to anyone, 0/10.

I was examined in this clinic on 09/08/2023. My curator was Mrs. Widyane. During the preliminary agreement, the price for the services was 660 euros, but during the examination, she and cardiologist Monika Mikulicz convinced me that I needed a slightly different type of examination, as a result of which the price for the examination became twice as high, i.e. 1200 euros, I only knew about it during payment. The main purpose of the examination was the leg in which deep blood clots were found two years ago. I needed a consultation and an appointment if I needed any treatment. Mrs. Widyane took me to doctor Przemyslaw Baranowicz, who in 5 minutes performed an examination with the help of an ultrasound examination device, after which he prescribed medication for six months. I didn't check the last name in the recipe right away. Then, as it turned out, he gave me a prescription for another person, accordingly with other medicines. Those medicines were only prescribed for 2 months instead of 6. I’ve been taking medication for a month that wasn’t prescribed to me. At best, they didn't help me, and at worst, they might even harm me. When I found out about this medical error, I started contacting Widyane. She is reluctant to communicate. Every time I have to wait about a week for an answer. After a month of such communication, she wrote that I should no longer take the rest of those medicines. I asked her to have the doctor send me MY prescription, but she stopped responding to my requests. As a result: wasted time, money, and possibly health. And I didn’t get the treatment I needed.

8 september 2023
Omdöme utan inbjudan
Logotyp för KCM Clinic

Svar från KCM Clinic

Dear Mr. Vadym, In any clinic, it is the doctor who decides what tests the patient should have. You have received a preliminary cost estimate. After consultation with the doctor, it turned out that additional tests were required for a diagnosis. The final decision on payment and the performance of tests is up to the patient. Our Widyane, coordinator is in contact with you all the time. She responds in details to any of your questions. Dr. Mikulicz-Pasler has written you a correct prescription for your name. If you have any further comments or questions, please feel free to contact us directly so that we can address any issues. Thank you for sharing your experience with us.

Betygsatt 5 av 5 stjärnor

Podziękowania

Pragnę podziękować całemu personelowi szpitala w Kcm Jelenia Góra . W szczególności doktorowi Pawłowi Baranowiczowi , który przeprowadził u naszego syna zabieg usunięcia 3 migdała bezbolesnie . Syn od samego wejścia do szpitala do momentu wyjścia nie poskarżył się na ból , nie płakał i czuł się bezpiecznie . Panie pielęgniarki to anioły a pokoje z łazienkami niesamowicie wygodne . Czas oczekiwania na zabieg niecałe 3 miesiące .

31 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Witam serdecznie ,chcialbym bardzo…

Witam serdecznie ,chcialbym bardzo mocno podziekowac calemu personelowi ktory pomogl mi przejsc przez zabieg Endoskopowego zmnejszenia zoladka,podejscie i obsluga pacjenta poczawszy od Konsultanta przez lekarzy ,az do Pań na oddziale mega profesjonalne ,ale przedewszystkim ludzkie i zyczliwe❤,podziekowania rowniez dla Pani psycholog z ktora rozmowa mega pomaga 🌻.
Jeszcze raz dziekuje wszystkim i kazdemu z osobna i goraco polecam klinike KCM .
Pozdrawiam wszystkich.

6 oktober 2023
Omdöme utan inbjudan
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Svar från KCM Clinic

Panie Mariuszu, w imieniu personelu medycznego KCM Clinic dziękujemy Panu za tak miłe słowa. Cieszymy się, że docenił Pan nasz personel. Jeżeli będzie Pan potrzebować dalszej pomocy, polecamy się🌻

Betygsatt 1 av 5 stjärnor

Aweful experience

Customer service is fantastic before you hand over your payment, from the point you’ve paid the difference is tangible

So I’ll keep to being factual
Surgeon phone on the operating table next to my head, pinging constantly with incoming messing WHILE she was operating on me

Taken back to my room, no post op check up, no drinking water, no post op food ( despite now having fasted for 16 hrs

Had to press nurse call button because wounds were actively bleeding

Nurse came in saw problem, left came back 10’min later with plastic cup with warm water in and 3 wipes told me to clean my eyes, “but not too roughly you’ll damage your stitches

27 september 2023
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Svar från KCM Clinic

Good morning Mr. Jackson. We appreciate your comment and are deeply worried that we did not satisfy your expectations about your comfort. Fact is -
Your surgeon is a specialized plastic surgeon, international surgery trainer and mentor for healthcare equipment companies, with many thousand satisfied patients worldwide - in other words expert in his area. The same may be said of our nursing staff - we are proud to only have nurses after specialisation (Clinical Nurse with Master) among us - not the typical standard nurse, that may not know her responsibility you might have experienced in your previous hospital stays on the NHS. Our medical staff are well trained and experienced and know what to do - and what not to do - when providing patient care.
We also would like to underline that we are always striving for excellence and working hard to improve the quality of our services. Your feedback is crucial to us since it allows us to discover areas for improvement.
If you have any further comments or questions, please feel free to contact us directly so that we can address any issues. Thank you for sharing your experience with us.
Regards, KCM Clinic

Betygsatt 4 av 5 stjärnor

Great experience

Great experience. I had come from UK so I was really worried about whether I made the right choice. There were a few miscommunication at the Start. Once we arrived everything went smoothly. I was very anxious .. staff made me feel welcome. Language was a slight barrier, we managed it with Google. I would Deffo recommend this clinic.

27 september 2023
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Svar från KCM Clinic

It's great to hear that once you arrived, everything went smoothly and you felt welcomed. Your recommendation is valuable, and we appreciate your feedback. If you ever need further assistance or medical services, don't hesitate to reach out. Thank you for trusting KCM Clinic.

Betygsatt 5 av 5 stjärnor

I went to the KCM clinic to do preventive diagnostic tests

I went to the KCM clinic to do diagnostic tests for both me and my partner. In the UK, these tests are atrociously expensive privately, while KCM offers a great price for the service. Widyane, our international coordinator, did an exceptional job in making sure we did all the tests and she was always there for us ready to help. The clinicians and staff speak well in English and are very nice. Overall great experience.

7 september 2023
Omdöme utan inbjudan
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Svar från KCM Clinic

Thank you Sir - happy to have been of assistance. All the Best, Your KCM Team

Betygsatt 5 av 5 stjärnor

It was great experiance

I had under eyes extra skin removed by surgery. My experience was great. The treatment team was knowledgeable and helpful. Everything was well planed and explained to me from the beginning. The surgery went smooth and now i am almost healed and i feel very happy with the result.

7 september 2023
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Svar från KCM Clinic

Thank you for reaching out and providing us with valuable feedback.

Betygsatt 5 av 5 stjärnor

the speed the kcm sort all the arrangements and the convince was really good giving me lots of options, to suit my needs out.

this my second time at KCM, I have been more than delight with the service and care that I was given on both occasions. all my wants and expectations where met and surpassed.
very friendly and supportive, from being picked up from the airport, to care on the wards and in rehab.

28 augusti 2023
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Svar från KCM Clinic

We love hearing from you! Thank you for leaving feedback for us.

Betygsatt 5 av 5 stjärnor

Good hospitality

I want to use the opportunity to express my gratitude for the care I received at KCM, I have never been disappointed, even 8years ago was an amazing experience fast forward to last week was tremendous, the communication from the start till dropped off at the airport was excellent, I will always recommend KCM, and also a big thanks to Kim and Krz 🙏as well

4 augusti 2023
Omdöme utan inbjudan
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Svar från KCM Clinic

It is our pleasure to hear your valuable feedback.

Betygsatt 5 av 5 stjärnor

Very proffessinal team

Hade a gallblader surgery. Before surgery you get a total check up which taket a whole Day. From every nurse to each doctor you feel People know what they are doing.

9 juni 2023
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Svar från KCM Clinic

It is our pleasure to hear your valuable feedback.

Betygsatt 5 av 5 stjärnor

Heute ca 7 Monate nach meiner Op

Heute ca 7 Monate nach meiner Op, kann ich ein Feedback geben. Ich habe mit einer kompetenten und netten Dame über Whatsapp den Kauf abgewickelt (Kim). Magdalena, die Asisstenz war auch sehr nett und hilfbereit.

Die Arbeiter an der Rezeption gingen leider garnicht, sehr unfreundlich, man fühlt sich nicht wirklich willkommen.

Der Magenchirurg hat sehr gute Arbeit geleistet, danke auch an alle Helfer die vor Ort am Op-Tisch aber auch für die Voruntersuchungen zuständig waren. Auch an alle Krankenschwestern.

Ich kann diese Klinik mit gutem Gewissen weiterempfehlen.

Was ich noch gut fände ist, wenn eine Begleitperson, im Krankenhauszimmer mit schlafen könnte.
Und wenn es alle Dokumente auch auf deutsch gegeben hätte und es eine deutschsprachige Person gegeben hätte, die einem immer alles auf deutsch hätte erklären können.

Ansonsten alles top 🙏

10 december 2022
Omdöme utan inbjudan
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Svar från KCM Clinic

Vielen Dank für Ihr Feedback. Wir nehmen zur Kenntnis, dass es hilfreich gewesen wäre, wenn alle Dokumente in Deutsch verfügbar gewesen wären und eine deutschsprachige Person zur Verfügung gestanden hätte, um alles auf Deutsch zu erklären. Falls Sie in Zukunft weitere Unterstützung oder medizinische Dienstleistungen benötigen, stehen wir Ihnen gerne zur Verfügung. Vielen Dank, dass Sie KCM Clinic gewählt haben.

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