Kathmandu Omdömen 

Disappointment with pricing and customer service

I am writing to express my frustration with a recent experience at your store. On 7th October, we purchased a Retreat 280 tent for NZD 950. Before buying, we specifically asked the sales assistant if there were any upcoming discounts on this item. We were told there would be none, so we went ahead with the purchase.

However, just three days later, we discovered the same tent was discounted to NZD 769. As loyal Kathmandu customers, we were shocked and disappointed, especially since we made the effort to confirm pricing ahead of time. When we contacted customer service, we were informed that nothing could be done to address our concern.

We value the quality of Kathmandu products and have shopped with you regularly. However, this experience has left us feeling frustrated and disappointed. We hope you will take this feedback seriously and consider providing a solution that reflects Kathmandu’s commitment to customer satisfaction.
Dean Freeman

My experience in store was rather good actually, with a lovely staff member helping me out.
This review is more directed at the company itself as they appear to have articles of clothing on hefty $200 discounts only if you sign up to be a member.
I find this tactic to be a rather dirty way of enforcing people to sign up with companies loyalty schemes.

Disappointed with purchase of this travel bag intended for many trips overseas, BUT after just one trip, would return it if I could. It's an unstable swiveler when packed with even just 12-15kg - given even the smallest turn it swivels on the handle. Also the (only two) wheels are too small for the size of the bag and this dosn't help. Highly recommend you do not purchase. I'll be looking for a better option from another company!

Very disappointed, brought the Grangers wash + repel clothing 2 in 1 for my Kathmandu Waterproof jacket that was leaking like a siv, went over to their store in henderson to get sorted and they charged me $45.98 for it which I thought was excessive for a bit of waterproof liquid, then I see it at Rebel Sport for $32.99 for exactly the same product, 25% dearer at Kathmandu being used to repairing their waterproof jackets!!! which I thought was a bit of a a rip off. Will make sure I google before i buy next time but thought id highlight to warn others

First Order placed and received but the main Kathmandu Epiq Mens Hooded Down Puffer 600 Fill Warm Winter Jacket Men's Puffer Jacket - Eddy/Meteor was not in the package and not delivered. Pretty Dissappointed ☹️ as it was a present.

Love shopping their Bottles, T shirts and Rain Wear Jackets from them....either via Newmarket Store or via Store in Henderson or via Click and Collect.... All of my experiences have been 5 stars.

Blatent green-washing "Kathmandu has pulled an advertisement for its $600 “biodegradable” BioDown puffer jacket following a complaint to the Advertising Standards Authority (ASA). " from article titled 'Are claims that a puffer jacket can keep you warm and help the planet too good to be true?' on NZ's consumer protection body website (consumer org nz)

Katmandu was already in my bad books when they refused to give me refund as I paid cash. I purchased a tent that was unused and still in original packaging and within 5 days of original purchase. The store manager said refund was only possible with Katmandu vouchers. Unacceptable.

Since that day I realised a once loved NZ business has lost its way.

Their quality used to be ok years ago. But now all their products fall to bits within a month or two of regular use. They will not refund or replace since they blame all damages on the consumer not the poor quality of the items. Have given them several chances but the same thing keeps happening. I now have no trust in their brand and instead choose to support earth sea sky.

Mid January 2021. Purchased two items online for click and collect from the Timaru store. Items arrived 4 working days later, which is more than acceptable given the holiday period and delays due to covid. Was promptly advised of arrival and of the procedure to collect. Helpful staff, really easy process.

As a loyal customer for the past 15 years, I have to say that I am very disappointed that Kathmandu recommends the scam travel insurance company World Nomads. I was scammed following your recommendation.

Most of my outdoor equipment are from Kathmandu which I bought in NZ and also in the UK during my big OE. Unfortunately, some of these items were stolen in Barcelona on 6 Jan 2020. Filed claim with World Nomads and they turned out to be a scam.

An absolute shame that my favourite outdoor goods company recommended scam travel insurance. Kathmandu should do some research before putting your name on the line - read the customer reviews on World Nomads (most of the good reviews are made by people who did not have to make a claim).

An absolute shame.