Kaspa's Desserts Omdömen 

372
TrustScore 2.5 av 5

2,3

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Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Customer services deserve to 2.5 star as they had been so rude may be I wear scarf, I have check the seating place my kids did not like to eat in so I have order only simple Vanilla ice cream in cup f... Se mer

Betygsatt 2 av 5 stjärnor

Ordered three boba drinks. The delivery was on time, and the packaging was secure. However, the plastic seal around the top of the bottles doesn’t seem like the best way to protect the drinks. U... Se mer

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Betygsatt 4 av 5 stjärnor

I am only reviewing MILTON KEYNES shop I have been taking my family there for years and the service is fantastic!...The ice-cream delicious and the wafflers really well prepared. I also would... Se mer

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Betygsatt 1 av 5 stjärnor

Terrible experience, rude management. We visited here for me neices birthday as a large family group, the birthday girl should receive cake or milkshake for birthday, when asked at the till rudly was... Se mer

Företaget har svarat

Företagsinformation

  1. Dessertrestaurang
  2. Glassbar

Skrivet av företaget

Kaspa’s are an award-winning collection of exciting dessert houses that offer the world’s favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies, and sundaes. Our parlours will change the way you view dessert.


Kontaktuppgifter

2,3

Dålig

TrustScore 2.5 av 5

372 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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2,3

Alla omdömen

(372)

67 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

New addington kaspas

New addington kaspas , absolutely disgusting ! Nearly £70 spent for 2 adults and 3 children .
Crepes freezing cold , ice cream sundaes sloppy and messy , drinks warm and brought 15 minutes after food . Sloppy and slow service , no wonder it’s always empty

8 februari 2025
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi, we're very sorry to hear about your experience at the New Addington branch. Please fill in our contact form so we can address your concerns directly: https://kaspas.co.uk/contact-us/#contact-section

Betygsatt 1 av 5 stjärnor

Very bad

Absolutely disgusting how long we've been waiting for our order 45 minutes our order was for 5 people , orders been coming around 10 minutes apart . There was our kids who ready eat food and some who was still waiting. Waffles been burned , coockiedough hard . Absolutely not recommend this place

2 februari 2025
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Lena, thank you for leaving your review and we are sorry to hear about your experience at the Newcastle branch. Please reach out to our contact form so we can address your concerns directly: https://kaspas.co.uk/contact-us/#contact-section

Betygsatt 1 av 5 stjärnor

I don't know how hard it can be to pack…

I don't know how hard it can be to pack a dessert.. it is not rocket science. What a rip off. Creams is so much better! Avoid avoid avoid!

1 februari 2025
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Vee, we're very sorry to hear about your experience. Please reach out to our customer service team if you wish to discuss this further: https://kaspas.co.uk/contact-us/#contact-section

Betygsatt 1 av 5 stjärnor

Ordered ice cream and received a tiny…

Ordered ice cream and received a tiny portion, unhappy especially with price charged for it

8 januari 2025
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

We're sorry to hear about this Sophie, we will pass your comments to the branch to prevent this from happening again.

Betygsatt 5 av 5 stjärnor

Their desserts are the best i use them…

Their desserts are the best i use them on deliveroo the ice cream is out of this world soft and creamy i love their sundaes and their chocolate fudge cake is delicious . If you have a sweet tooth . I would highly recommend them. I think personally they are the best dessert shop and all of is beautifully arranged and packaged , i love kaspas

23 december 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Thank you for your lovely review Melanie, we're happy to hear you enjoy our sundaes and chocolate fudge cake!

Betygsatt 5 av 5 stjärnor

Fantastic service from Ahsan

Fantastic service from Ahsan. Delicious food and good quantity

20 december 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Khan, thanks for leaving such a nice review of Ashan's service. We hope to see you again soon at Kaspa's Fulham.

Betygsatt 1 av 5 stjärnor

Ordered the Chocoholic Sundae at £14.95

Ordered the Chocoholic Sundae to be delivered. What arrived was nothing like described. Not worth the money.

13 december 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Mrs Julie, we're sorry to hear about your experience, we will pass your comments to the branch to prevent this from happening in the future.

Betygsatt 1 av 5 stjärnor

I cannot even find prices online

I cannot even find prices online, this has to be the worst website ever.

13 december 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Gerry, we're sorry to hear you are not happy with their being no prices on our website. We will pass your feedback to our website team.

Betygsatt 1 av 5 stjärnor

The waffle tasted horrible...not sure…

The waffle tasted horrible...not sure if it was eggs taste or gasey but it certainly wasn't right! Maybe it was a cleaning product they use on machine...tasted horrible anyway...I used to love it here...won't be coming again.

16 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The ice cream here is amazing

The ice cream here is amazing, and the staff is incredibly friendly! They even kept the shop open for longer so we could savor our delicious treats.

13 oktober 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Thank you for such a lovely review of our Watford branch Hv!

Betygsatt 5 av 5 stjärnor

Jaspers Swansea lovely desserts…

Jaspers Swansea lovely desserts excellent customer service, all food well presented and delivered in quick time. Will recommend to everyone

8 oktober 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Thank you for your lovely review! We hope to see you again soon at Kaspa's Swansea.

Betygsatt 1 av 5 stjärnor

Shocking service from MK branch

Shocking service from MK branch, my son had a massive long hair in his waffle, when husband complained, they said they could make another one but wouldn’t refund the money! Absolutely disgraceful customer service and no faith in the process of cooking another one and same thing happening. Shall not be returning anytime soon and I suggest no one else does either.

5 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I chose kaspas as a birthday treat for…

I chose kaspas as a birthday treat for my daughter and I was disappointed, the food was undercooked, the customer service was shocking. I love kaspas but would never ever visit Taunton kaspas again

12 september 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Sandra, we are sorry to hear about this. I can assure you that this is not the usual Kaspa’s standard and we aim to create a magical experience for everyone who walks through our doors. In order for us to investigate further, can you please fill out the contact form on: www.kaspas.co.uk/contact/ so we can look into this for you.

Betygsatt 1 av 5 stjärnor

Absolutely horrendous was waiting for a…

Absolutely horrendous was waiting for a hour for my waffle and when it did come was 10 minutes after everyone finished theirs !!! Not good pal

21 september 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Blake, we are very sorry to hear about this. In order to ensure this does not happen again, we will forward your comments to the correct team so we can keep an eye out for this in the future.

Betygsatt 1 av 5 stjärnor

Ordered online from Poole branch to…

Ordered online from Poole branch to find it was closed! Tried customer services but only response I got was they were looking into it!! Quick enough to take my money but not so quick to refund it!!! Such a shame as ordered many times before! Been a week now, absolutely terrible customer service

7 september 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Karen, we can see your refund has already been processed by our customer services team. If you require further assistance, please do not hesitate in reaching out.

Betygsatt 2 av 5 stjärnor

online VS in store

ordered online cookie dough cost around 8/9quid was UNBELIEVABLY small portions
when eating in it’s a more acceptable portion size
WASTE OF MONEY AND CALORIES ON
weston super mare

12 september 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Caitlin, we are sorry to hear about this. I can assure you that this is not the usual Kaspa’s standard and we aim to create a magical experience for everyone who walks through our doors. In order for us to investigate further, can you please fill out the contact form on: www.kaspas.co.uk/contact/ so we can look into this for you.

Betygsatt 1 av 5 stjärnor

There was hair in my cake

There was hair in my cake, and we tried to tell them and they werent having it and told us to leave and called security but security were fine with us as we told them the story of what happened and they were fine with us.

30 augusti 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Harry, we are sorry to hear about this. I can assure you that this is not the usual Kaspa’s standard and we aim to create a magical experience for everyone who walks through our doors. In order for us to investigate further, can you please fill out the contact form on: www.kaspas.co.uk/contact/ so we can look into this for you.

Betygsatt 1 av 5 stjärnor

Nottingham kaspas 🤮

Nottingham kaspas 🤮
Me and my girlfriend had just been for a nice desert each at kaspas in Nottingham and little to find out half way through eating I had a whole fly covered in chocolate sauce in my waffle!!! I was outraged and requested a refund which was told they don’t know how to do so we was then offered a milkshake which I was not happy with at all!! Outrageous I would never come back to any of your branches ever again stay well away

28 augusti 2024
Omdöme utan inbjudan
Logotyp för Kaspa's Desserts

Svar från Kaspa's Desserts

Hi Oscar, we are sorry to hear about this. I can assure you that this is not the usual Kaspa’s standard and we aim to create a magical experience for everyone who walks through our doors. In order for us to investigate further, can you please fill out the contact form on: www.kaspas.co.uk/contact/ so we can look into this for you.

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