AlexF

We appreciate you noting the improvement in our service and quality. We regret that your previous experience fell short of expectations, but hope that our continued improvement will encourage you to use National Shower Spares again. Thank you for your feedback.

AlexF, thank you so much for your amazing feedback! We truly appreciate your trust and kind words. It’s a pleasure to work with you and support your business journey. We’re always here to help — with knowledge, empathy, and professionalism!

Hello,

Thank you for sharing your feedback, and I’m sorry to hear about your experience. We deeply regret that your complaint was not handled to your satisfaction and that there were communication issues between teams. Your concerns about third-party services are also noted. We’ll take this feedback seriously to review our processes and ensure improvements are made to better support our customers, especially those with additional needs.

Thanks and take care,

Nin

Thank you for your 4* Reply,

We really appreciate you taking time to provide positive feedback about our service

We hope you have a great day

Hi AlexandreFG,

Thank you for taking the time to leave us this review, we really appreciate your honest feedback! With feedback like this, we’re able to understand what's working, what could be better, and what we need to take a hard look at.

I am so happy to hear that you have been enjoying the quality of our products. We're proud to be sup-porting independent farmers, dairies, and milkmen to provide great tasting products; plus, our re-usable glass bottles help us and our customers reduce single-use plastics across our milkrounds.

However, I am really sorry to hear that you have been having issues with your deliveries lately. I am so sorry that you have not been receiving your orders or receiving the incorrect items. This is definitely below the standard we expect to give our customers and I am so sorry that this has happened. I am also sorry to hear that your instructions have not been followed which has led to your empties not being collected. I am going to do all I can to ensure this is resolved for you.

I can see that you have reached out to us on our email numerous times recently and this was raised with your Milkie, however, I am so sorry that this has still been happening. So that we can ensure this is resolved and you receive the correct items in the correct place, I am going to ask a member of our customer service team to reach out to you directly within the next 48 hours so we can sort this out for you.

Thank you for your ongoing support and for helping us reduce plastic waste.

Kind regards,
Ashlee

Hi Alexandre, thank you for taking the time to leave your lovely comments on here. We hope to see you again soon at Kaspa's Milton Keynes.

Hi Alexandre,

Thanks for sharing your experience with us! We take data privacy and protection seriously and of course, we value your privacy. You can read all about our privacy policy here https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms and if you have any further questions, please don't hesitate to get in touch!

Thanks,
The Trustpilot Team

Hi there,

Thank you for taking the time to leave us this review, we really appreciate your honest feedback! With feedback like this, we’re able to understand what's working, what could be better, and what we need to take a hard look at.

We're so pleased to hear you've been enjoying your fresh goods, and I'm truly sorry that your empties haven't been collected and that the Milkie has been leaving your orders in the wrong place. This really isn't the level of service we aim to provide, and we'd like to get this resolved for you.

At your earliest convenience, please could you provide us with some more details with the link that's been emailed to you from Trustpilot? This helps us to verify that you've had a genuine experience with us and ensures that we can help to improve your future experience.

Kind regards,

Charlotte

Thank you for your feedback. I am sorry to hear the delivery experience was not up to our usual service level. Please can you email complaints@panthergroup.co.uk with your Trustpilot review and your order number/post code, so we can identify and address your complaint.

Good morning,

Thank you for contacting us and leaving a review. I'm sorry to learn about the poor service you have received so far in your claim.

Unfortunately, I've been unable to locate a claim from the details you've provided however due to the nature of your comments I would like to intervene.

Please could you contact us on 0344 856 2015 or by emailing customer.care@davies-group.com, quoting your claim reference number. We will then be able to ensure that this is passed to the relevant department to contact you.

Kind Regards

Andrea
Davies Group Customer Relations Team

Hi Alexandre,

Thank you for leaving your review.

I'm sorry to hear your coach is often late. While we try to operate services to schedule, we can only factor in usual traffic conditions as unexpected traffic cannot be predicted.

We regularly perform punctuality reviews so can identify where timetables need to be change and will do so if needed.

We take each case on it's own merits and will issue compensation if it is deemed appropriate.

Kind Regards

Tasha

Hi Alexandre,

I'm very sorry that you found our seats to be uncomfortable and that you did not have enough leg room.

There are some seats on-board with more leg room available.

I hope to hear from you again next time you travel with us.

Kind Regards

Tasha

Hi Alexandre,

Thank you for leaving feedback of your experience.

I'm very sorry to hear that your service was delayed and you found the seats to be uncomfortable. Our coaches are built to standard specifications.

I hope this does not discourage you from travelling with us again in the future.

Kind Regards

Tasha