Kaaba Deals Travel Omdömen 8

I had the blessing to perform Umrah through your agency. Everything was organized with care—from travel arrangements to guidance during the rituals. The journey was smooth, and I felt supported every step of the way. Standing before the Kaaba was life-changing, and I’m grateful your team made it possible with professionalism and sincerity. Truly, you turned a dream into reality.

Alhamdulillah, my experience with Kaaba deals travel was truly exceptional. From the very first inquiry until the completion of my Umrah journey, their team showed professionalism & care. Every detail from visa processing to travel was handled with precision, i could easily focus on my spiritual journey.

What touched me most was the warmth and respect in their communication. They didn’t just provide a service; they guided me with empathy and ensured my comfort at every step. I felt supported, valued and spiritually connected throughout the process.

I wholeheartedly recommend Kaaba deals travel to anyone planning their Umrah. May Allah bless their efforts and reward them for making this sacred journey easier and more meaningful.

I am writing this review to formally express my profound disappointment and frustration with the services provided by this agency for our family’s Umrah trip during the holy month of Ramadan. What was promised as a seamless, spiritually focused journey devolved into a series of avoidable failures, misrepresentations, and financial burdens that severely diminished our experience.

We selected this agency based on their assurance of a luxury package designed to allow our family—including a 9-month-old infant—to perform Umrah with ease and comfort. Unfortunately, from the outset, the agency failed to deliver on virtually every commitment made.

Last-Minute Itinerary Change Without Consultation
Our confirmed itinerary allocated three nights in Madinah and four nights in Makkah. However, without prior discussion or consent, the agency altered the schedule the night before our departure—reducing our stay in Madinah to two nights and extending Makkah to five nights. This abrupt change demonstrated a complete disregard for our planning and preferences.

Failure to Provide Visa and Insurance
The package explicitly included Umrah visa and health insurance. Upon arrival, we discovered that neither had been arranged. We were forced to obtain visas at the airport at an out-of-pocket cost of $105.28 per person. For our group of six, this amounted to an unexpected expense of $631.68—a cost that should have been covered by the agency.

Hotel Substitutions and Breach of Agreement
One of our most critical requirements was a hotel within a five-minute walk of the Haram in Makkah due to the infant in our group. Despite explicit confirmation, we were redirected upon arrival at Jeddah Airport to a different hotel that was not within walking distance. Additionally, the promised Sahur buffet was not available at this substituted hotel, forcing us to cover meals out of pocket. Similarly, in Madinah, the agency advertised a five-star hotel but instead provided accommodations that were, at best, two-star—again without the promised Sahur service.

Incorrect Guidance on Religious Rituals
The agency directed us to the Aisha Mosque at the Miqat for our first Umrah, despite being aware that this location is not the correct Miqat for first-time pilgrims. This error required us to travel to the proper Miqat at an additional cost of 500 SAR. Such negligence in matters of religious significance is particularly unacceptable.

Pattern of Deception and Evasive Practices
Throughout our interactions, the agency consistently provided false assurances and deflected responsibility. They refused to share hotel confirmations prior to departure, instead disclosing last-minute changes upon arrival at the airport. Notably, the agency insisted on payment via wire transfer or Zelle—methods that complicate recourse for refunds—which suggests a deliberate effort to avoid accountability.

When I raised concerns regarding negative reviews I had seen on Google, staff dismissively claimed that dissatisfied clients had not paid in full. This assertion is demonstrably false, as we had paid the full amount well in advance.

Conclusion
Our experience was marked by broken promises, unprofessional conduct, and a complete failure to deliver the services for which we contracted. What was intended to be a spiritually uplifting journey during Ramadan was instead overshadowed by preventable stress, financial burden, and dishonesty on the part of the agency.

I strongly urge anyone considering this agency to exercise extreme caution and to thoroughly verify all arrangements independently before committing. Based on my experience, I cannot recommend this agency to anyone seeking a reliable and respectful Umrah travel experience.

I am writing to express my extreme dissatisfaction with the services provided during my recent trip arranged by this agency from March 4th to March 12th. I purchased a luxury package that was supposed to include:

- Airline Tickets
- Umrah Visa and Health Insurance
- Transportation (Airport Transfers, Intercity Travel, and Ziyarat Tours)
- 5-Star Hotels in Makkah and Madinah
- Sahur Buffet
- Professional Umrah and Ziyarat Guides

Unfortunately, my experience was very poor and did not meet the standards promised in this luxury package. Originally, the plan was to have three nights in Madinah and four nights in Makkah. However, the itinerary was changed at the very last minute—just one night before departure—to five nights in Makkah and only two nights in Madinah. This abrupt change was not only inconvenient but also poorly communicated.

Additionally, the package failed to deliver the promised services: they did not provide the Umrah Visa and Health Insurance as agreed. Instead, I had to apply for the visa upon arrival at the airport, which cost me an additional $105.28 per person. For six people, this amounted to a total of $631.68.

Moreover, the hotel included in the package was supposed to be within a five-minute walk from the Haram in Makkah, which I explicitly requested due to having a 9-month-old baby and the inability to use shuttles. However, upon arrival at Jeddah Airport, I was transferred to a different hotel that was not within walking distance. The new hotel did not offer the Sahur Buffet, forcing me to pay out of pocket for Sahur meals.

Furthermore, the agency arranged for us to go to the Aisha Mosque at the Miqat for Ihram during our first Umrah. They were aware this was not the correct Miqat for first-time Ihram pilgrims, yet they still directed us there. Due to this, I had to travel to another Miqat, which cost an additional 500 SAR. Instead of the promised five-star hotel in Madinah, we received a two-star hotel, also without Sahur.

I am extremely disappointed with the overall quality of service during this holy month of Ramadan. The staff repeatedly lied and made false promises, offering flimsy excuses for every change and denying responsibility. Many of these modifications were apparently planned in advance, as they only accepted payments via wire transfer or Zelle, making it difficult to request refunds if services were not delivered as promised. They also refused to send confirmation of hotel bookings before the trip, opting instead to inform us about last-minute changes at the airport, blaming others for these alterations.

When I questioned some negative reviews on Google, the staff dismissively claimed that clients who had not paid the full amount experienced downgraded services, which I believe is false since they only provide services once full payment is received.

Overall, my experience has been deeply unsatisfactory, and I feel misled by the agency’s false assurances and poor management.

Avoid Kaaba Deals Travel at all costs — especially if you are booking an Umrah package expecting honesty, transparency, or Islamic business ethics.

This company advertises Umrah “packages” and presents itself as a trustworthy option for religious travel, but my experience was the complete opposite and deeply disappointing. Conducting business related to a sacred journey while operating in ways that feel completely unethical and, in my opinion, entirely against the spirit of halal business practices is extremely upsetting.

They showed me a specific airline, dates, and flight plan as part of the agreement. However, instead of receiving immediate confirmations like you would with a legitimate travel agency, details were delayed for several days. When the information finally came through, the flights had been booked on different dates, with a different airline, a different route, and a different total cost than what was originally agreed upon.

Despite presenting themselves as an agency, my experience was that they simply used my card information directly on airline booking websites and then expected additional fees to be paid separately via Zelle or wire transfer — something that should immediately raise concerns for anyone booking travel, especially something as important as Umrah.

When I raised the issue and requested a correction or refund, they refused to take responsibility. I was forced to dispute over $4,000 in charges just to protect myself, and now three months later I am STILL dealing with ongoing dispute problems and financial stress because of their actions.

Selling Umrah packages while conducting business in a way that lacks transparency, accountability, and fairness is incredibly disappointing. People place trust in companies when planning a religious journey, and based on my experience, that trust was completely misplaced.

If you value honesty, clear communication, and ethical business practices — look elsewhere.

Overall we had ok experience with this company. They have tried but only place they missed was the hotels. They have promised us to give us 5 stars hotel with breakfast. At the end in Madinah they gave us 1 star hotel and 4 star hotel in Makkah without any breakfast. Others wise they have done a good job.

Reliable agency.Hotels were as described and support team was quick to respond.

I had a great experience of umrah. They provided good services. The management was cooperative throughout the trip👍🏻