5/5 Stars – Outstanding Service! I had a fantastic experience buying my car from JW Autos! Huge thanks to Joshua Morriss, who made the whole process smooth, straightforward, and stress-free. Joshua... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Would definitely recommend JW Autos! Joshua was really friendly, easy to speak to and happy to answer any questions or queries I had. I also really appreciated that there was no pressure to make a... Se mer
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Have driven away very happy. The sales person (Joshua) was very pleasant and nothing was to much hassle . Visiting JW autos was a great experience, they had many great priced cars which I had been con... Se mer
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Hi,not accept credit card!!!! I check company by trustpilot,people already Court about trouble car,if accepted credit cards,buyer more save by 75 act.What company not understand?they know everythin... Se mer
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Företagsinformation
Skrivet av företaget
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Skrivet av företaget
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Kontaktuppgifter
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, Storbritannien
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4,4
Utmärkt
387 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
JW Autos were really helpful when I…
JW Autos were really helpful when I needed to find a new car that met the needs of my family. Outstanding service from start to finish. Would definitely recommend.
13 oktober 2025
Svar från JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Good customer service
Good customer service
Everyone that attended to us have good customer service
11 oktober 2025
Svar från JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
The team have been brilliant and would…
The team have been brilliant and would really recommend this company no pressure selling lovely people
19 oktober 2025
Svar från JW Autos
Thank you for taking the time in sharing your experience with us - it's great to hear that you had a positive visit to our showroom.
We hope you're loving the new vehicle! If you need any assistance, please don't hesitate to reach out.
Many Thanks,
JW Autos
Helpful & Friendly
Krystal was friendly not too pushy and down to earth.
We didn’t feel too pressured and she showed us respect when my wife and I discussed with each other what options suited us. She was very patient and helpful. Cheers Krystal
18 oktober 2025
Omdöme utan inbjudan
Svar från JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Car had major part issue within a week
Car had major part issue within a week. Had to email in a week later it was looked at. It took over three weeks to get part. Main dealer had this in for warranty inspection and found that the part they were going to fit would not sort the issue and needed some major work and cost over £4K. I have tried to call and email to discuss this and no repsonse only thst they would only replace one part over three months. Has to sort myself as could no be without car. POOR CUSTOMER SERVICE try returning peoples call and repsonding to emails. NEVER AGAIN will i buy from here.
29 augusti 2025
Omdöme utan inbjudan
Svar från JW Autos
Hello Lisa,
We’re very sorry to hear about the difficulties you’ve experienced with your vehicle and the delay in getting this issue resolved. This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must have been to be without your car.
We’d really like the opportunity to review what happened and ensure your concerns are properly addressed. Please contact our team directly at aftersales@jw-autos.co.uk , so we can look into this further and provide a full update.
We appreciate your feedback — it helps us improve our communication and service for all customers.
Kind regards,
JW Autos
Right place, Right time.
Right place, right time. We went in search of a replacement car following the failure of a gearbox on our old car. Luckily, just what we needed was just becoming available.
The team at JWA were very polite, helpful and good communicators. They helped us explore options and we settled on a good package for peace of mind going forwards.
They expedited the delivery of the car and we are back on the road again. What more can you ask? Biscoffs with your hot chocolate? They already do that!
14 oktober 2025
Svar från JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with our team and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
We received a very welcoming
We received a very welcoming, professional service. Our sales assistant (Crystal) was very friendly, she explained everything in detail and was extremely helpful. I thoroughly recommend their service.
12 oktober 2025
Svar från JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Trading in my car
Very easy process of trading my car for another car.
Staff were very friendly and helpful, especially Lilly and Sunny
10 oktober 2025
Svar från JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with Sunny and Lilly. It’s great to know that everything went so well and you're happy with your car.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
The staff is so good
The staff is so good, they helped me a lot, they explained everything to me and they are so helpful. Keep up the good work JW Autos
6 oktober 2025
Svar från JW Autos
We’re glad to hear that our team could help you find the right vehicle - thank you for supporting our business again! We’ll be sure to pass on your kind words to everyone!
Congratulations on your new car - if you ever have any questions, do not hesitate to get in contact we’re happy to help.
All the best
JW Autos
I had a good experience staff friendly…
I had a good experience staff friendly and I never felt pressured to by gave me time to think the hole experience was outstanding and would recommend them to friends and family
6 oktober 2025
Svar från JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Friendly service
Friendly service, approachable team. Knowledgeable sales rep Each step from selection to viewing the cars, going on a test drive and proceeding with the sales and warranty was easy professional and non pressuring
4 oktober 2025
Svar från JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Car Purchase BMW X1
Sonny made the transaction of buying a car very pleasant. We had a very good test run in the car. He was very polite and informative. We asked nicely and he gave a great deal on a 3 year warranty
25 september 2025
Svar från JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with Sunny, and that you’re happy with your new car. It’s great to know that everything went so well and you're happy with your car.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Very professional and accommodating
Very professional and accommodating. Drove away same-day with a great deal. Special thanks to Sunny for delivering my car out of hours.
Thank you!
Hayden
30 september 2025
Svar från JW Autos
We're so glad to hear that Sunny made your experience special — we'll be sure to pass along your kind words to him! Thank you for taking the time to leave us a review. We hope you’re loving your new car!
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Car care plus!
Had a great experience buying my daughter her first car I was nervous about making a big purchase but the sales executive was brilliant and explained everything to me in detail so i was confident in my purchase, the protection package is perfect, peace of mind for me!, new car , car care , and a happy new driver im so pleased with JW autos and will definitely be buying here again.
28 september 2025
Omdöme utan inbjudan
Svar från JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience with us, and that you’re happy with your new car. It’s great to know that everything went so well and you're happy with your car care.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Very pleased with the car we recently…
Very pleased with the car we recently purchased from you. The services we received from both Krystal and Lilly was first class.
21 september 2025
Svar från JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Best shop
Truthful information with full services.
Staff are great and helpful.
Considering to get another car for my partner and it will be this shop again.
24 september 2025
Svar från JW Autos
Thank you for taking the time in sharing your experience with us - it's great to hear that you had a positive visit to our showroom.
We’ll be happy to help you find your next vehicle whenever you're ready. We look forward to seeing you again soon!
Many Thanks,
JW Autos
fantastic Customer service
20 september 2025
Svar från JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Svar från JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you're satisfied with your recent purchase!
We'll make sure to pass on your kind words to our sales team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Seat Ateca (NK18VMM)
I brought a seat ateca (NK18VMM) in April, by June I was having engine problems and jw autos wasn't intrested with the problems my car was having, after paying garages to look at the vehicle I was told by a specialist that the car either needed an engine rebuild or a new engine. Luckily, I spoke to my fiance company, and they informed me that jw autos were liable to fix the car. After weeks of the seat just sitting there as I was unable to drive it, they decided they didn't want to pay for the car to be fixed so it was returned to them. Now 2 months later the car is back up for sale, might I add there is no discrption of the car having engine issues or having an engine rebuild or even a new one fitted, so I'm high in thinking this car still has engine issues and the car will be going back to them again after they have sold it. Although it does state the car has had 7 owners, and each owner only had it a few months at a time. My advice is to stear clear or jw autos. They look very professional, upper class company, but actually, they are scamming arseh*les!! And as for the manager who is so far up herself, it's unreal, talks to customers with no respect at all. Jw autos is an absolute joke of a company and I feel sorry for anyone that buys the Seat Ateca (NK18VMM) as you will have the same problems I had and you will get no help from the company.
4 april 2025
Omdöme utan inbjudan
Svar från JW Autos
Hi Rachel,
We are very sorry to hear about your dissatisfaction. We take all customers feedback seriously, but we must clarify some important points for accuracy.
The vehicle you purchased was fully inspected prior to sale, and that time there were no reported issues with the engine. When you raised concerns we engaged with you and worked within the terms of your finance agreement to resolve matters. Unfortunately , some of the claims made in your review are not consistent with the facts of the case.
We never mislead customers about the condition of our vehicles. All cars are sold with the appropriate checks and documentation, and we always aim to resolve issues fairly and transparently. We also strongly reject any suggestion that we do not respect our customers - our team works hard to provide a professional service.
We are happy to discuss this further directly with you to resolve any outstanding concerns. Please contact us on Aftersales@jw-autos.co.uk.
Thank you
JW Autos
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