I will continue to sing your companies praises to many! From someone w PCOS that has hair growth issues (thinning) as well as the benefit of how comfortable and how confident I feel in them has made v... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would give zero stars if that were an option. I've paid in full and still haven’t received my order, and every attempt to get help has been met with silence or completely useless responses. This ha... Se mer
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I absolutely love the wavy salt and pepper clip-in ponytail! It’s the perfect confidence booster and adds a touch of beauty while embracing my natural grays. I’ve received so many compliments on how... Se mer
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Care free and confident year-round hair! Before Juvabun the most stressful part of my day was how to keep my fine thin hair professionally presentable. Now, color matched perfectly, I no longer fret... Se mer
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Företagsinformation
Skrivet av företaget
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Kontaktuppgifter
USA
- juvabun.com
4,4
Utmärkt
319 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast shipping.
Fast shipping...Price is ok for the items...Lots of colors to choose from that will match color of hair or not
6 december 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you. :)
Very happy.
I received my messy bun within a few days of ordering, great color match & great quality. Decided to purchase another bun. When ordering I neglected to hit enter on the promo code. I emailed them & they immediately refunded the difference. Great product and great customer service.
11 november 2023
Omdöme utan inbjudan
Svar från Juvabun
I would like to thank you for your recent purchase and for taking the time to leave a positive review. We're thrilled to hear that you received your messy bun within a few days of ordering and that the color match and quality exceeded your expectations. We're also glad to hear that you decided to make another purchase and appreciate your business.
Regarding your experience with our customer service, we're delighted to hear that our team was able to quickly refund the difference when you forgot to enter your promo code. Our goal is to provide excellent customer service and ensure that our customers are satisfied with their purchases.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help and appreciate your continued support. Thank you again for choosing our products and for sharing your positive experience with others. Have a great day!
Best bun to buy !
I have tried other buns purchased on Amazon, etc. None of them were on the like the Juva bun. The Juva bun was not heavy and the hair color matches mine perfect. It is the most realistic looking bun u can buy !
30 oktober 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you for your feedback! We are thrilled to know that you are satisfied with the Juvabun and that it matches your hair color perfectly. We take pride in providing high-quality products that our customers will love. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing Juvabun!
This is my go to
This is my go to! It is an easy product to use and looks amazing. I have been a customer for several years and have multiple types of the Juvabun. The colors are spot on and match my hair perfectly. The hair is full and stays healthy looking for months. I have had so many compliments!
9 november 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you so much for taking the time to share your positive experience with Juvabun. We are thrilled to hear that you have been a loyal customer for several years and that our product has exceeded your expectations. Your feedback means a lot to us and we're happy to know that you've been receiving compliments on your hair. We appreciate your support and look forward to continuing to provide you with excellent products in the future. If you have any further comments or questions, please don't hesitate to reach out to us.
So excited to get one
I love this product. I’ve been waiting to get one. Now I can and can’t wait! Thank you Juvabun!
7 november 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you for your positive feedback and interest in our product! We are thrilled to hear that you are excited to try it out. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing Juvabun!
I love JuvaBun
I love JuvaBun! They helped me find the perfect match for my hair color. They are very accommodating with exchanges. Their videos are helpful with the correct way to wear the hair pieces. Highly recommended!
26 oktober 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you so much for your positive feedback about JuvaBun! We are thrilled to hear that you found the perfect match for your hair color and that our team was able to assist you throughout the exchange process. We're glad that you found our instructional videos helpful in learning how to wear your new hair pieces correctly. Thank you for recommending us, and please don't hesitate to reach out if you have any further questions or concerns. We appreciate your business!
Juvabun products are fantastic …
Juvabun products are fantastic and their customer service is the best. If you are not happy for whatever reason they will do whatever it takes to help you get exactly what you're wanting.
I get so many compliments on my hair when I wear my pony tails or my messy bun. Thank you!
23 oktober 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service has exceeded your expectations. We're always here to help and strive to provide the best possible experience for our customers. Thank you for choosing Juvabun!
I had a hard time matching my grey…
I had a hard time matching my grey hair. Stylist said color recommended didn’t match. I was able to exchange it. Then i realized i wanted messy scrunchie bun not the big bungie cord slip on bun. I worked in customer service for 20 years. I have never had such superior service like Juvabun. I am sure I drove them crazy. They were professional and accommodating. I love love love my brown grey messy bun. I gave arthritis and its so simple to put on. It’s a great look. It looks real. Don’t waste your money. Just get Juvabun. You can’t go wrong because the service is amazing. I also got bangs. Very nice.
25 oktober 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you so much for taking the time to share your positive experience with our Juvabun customer service and products. We are thrilled to hear that you love your brown grey messy bun and that it was easy for you to put on. We pride ourselves on providing exceptional customer service and we are glad that it showed during your interactions with us. If you have any further questions or concerns, please don't hesitate to reach out. Thank you again for choosing Juvabun!
I love my salt and pepper bun.
I love my salt and pepper bun.. could’ve used more salt but it blends good.. I like it.
19 oktober 2023
Omdöme utan inbjudan
Svar från Juvabun
Great to hear that you're happy with your messy bun! We're glad to know that you love the salt and pepper look. :)
Great Customer Service
I was disappointed with a product that I received. I reached out and experienced the best customer service that I had experienced in a long time. They turned around the situation quickly and generously. I had the correct product within 1-2 days.
Thanks, JuvaBun
Amy
16 oktober 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you so much for your feedback! We are glad to hear that you had a positive experience with our customer service team and that we were able to resolve your issue quickly and generously. We strive to provide excellent customer service and we are happy to know that we succeeded in doing so. Thank you for choosing JuvaBun and we hope to serve you again in the future!
Beautiful small curly bun!
I ordered a small curly bun and it arrived within a few days. The product was exactly as described and matched my hair perfectly. This is the 3rd small curly bun I have ordered and they all look like real human hair. Great product, wonderful company!
5 oktober 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you for taking the time to provide us with your positive feedback! We are pleased to hear that you are satisfied with our product and that it met your expectations. We strive to provide high-quality products that match our customers' needs, and we appreciate your loyalty to our company. If you have any further questions or concerns, please do not hesitate to contact us. Thank you again!
Buyer BEWARE!!
At first I wanted to talk to someone about an exchange. After 2 days and hours of waiting on chat and on the phone, I decided I just wanted to return the item. But the website said I had to get a return authorization code... but can't seem to reach anyone to get it. This is beyond frustrating!!! On the 3rd day someone finally reached out to me (after I filled out 4 forms on their website and tried on 3 different times to chat with someone.) Then I was told I did NOT need a return code and was finally given an address to return it to. The chats kept wanting me to exchange the item. But then the chat said "Please note that once you confirm to receive the replacement instead of a refund, WE CANNOT PROCESS NOR ENTERTAIN A REFUND REQUEST AFTER"!!! (I took pictures of this... couldn't believe I was reading this!! What kind of shady business practice is this?)
I expected better from an American Company and wanted to give them my business. But this return process absolutely should NOT be this difficult. I am now questioning if this really is an American Co. The website says they are located in California. The return address is Miami, FL and the person who called me had broken english.
3 oktober 2023
Omdöme utan inbjudan
Svar från Juvabun
Hello, I apologize for the frustration you experienced with our return process. Thank you for bringing this to our attention, and I will be sure to pass this feedback along to our team. Please send us an email at info@juvaun.com so that we can check this further for you.
--
Just to be clear on the process, we offer a replacement instead of a refund if you still wish to try it. But choosing a replacement means that you will not be illegible for a refund. You can, however, choose a refund over a replacement if you wish a refund. I hope that is clear. Thanks
I really like the product!
I really like the product. I got the small messy bun, it's still big for me to get used to with my fine hair, but Fun!
I did not have a good match with the 'Gold' as my blonde is going grey. They suggested Beach Blonde and it's great!
I hope they develop a few more greys as the transition can be difficult.
29 september 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you for your positive feedback about our product and we're glad to hear that the Beach Blonde shade worked better for you. We appreciate your suggestion and will take it into consideration as we continue to expand our shade range. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing our product!
I am really enjoying my Juva bun hair…
I am really enjoying my Juva bun hair extension. I got the straight ponytail in brownish blonde . It matched my own hair really well . It’s the perfect hair accessory for me The value was great as well as the quality of the hair piece .
I did have a problem with my first delivery as they lost my order . But once I realized what happened they sent out another one and it arrived in a few days !
23 september 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you for taking the time to share your positive experience with our Juvabun hair extension! We're glad to hear that you're enjoying your purchase and that it matched your hair so well. We apologize for any inconvenience caused by the lost order, but we're glad to have been able to quickly send out a replacement. We value our customers and appreciate your business with us. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your feedback!
Wavy Pony Tail, halo and scrunchy The colour match was perfect
The colour match was perfect. The product is great quality and very easy to use. The delivery was quick.
11 september 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you for taking the time to provide us with such positive feedback. We are thrilled to hear that the colour match was perfect and that you found the product to be of great quality and easy to use. We are also happy to hear that our delivery service was quick. We aim to provide our customers with high-quality products and excellent service, so your feedback is very much appreciated. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing to shop with us!
Hair color didnt match
Hair color didnt match. Hassled me about an exchange.
8 september 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you for reaching out to us regarding your recent purchase. We apologize for the inconvenience you experienced with the hair color not matching. We understand that this must have been a frustrating experience for you, and we want to assure you that we will do everything in our power to resolve this issue.
We can certainly help you with an exchange for the hair color. Our customer service team will be happy to assist you with the process. Please provide us with your order details and a photo of the product that you received, and we will help you with the exchange process.
We value your business and want to ensure that you are completely satisfied with your shopping experience. Thank you for your patience and understanding.
Exceeded my expectations!
I was referred to JuvaBun by a friend when I complimented her hair - I immediately bought two for myself and two for my daughter! They are absolutely fantastic! I have worn mine about every other day since it arrived. I prefer the small messy bun for everyday wear. My 17 yo daughter likes the bigger messy bun better.
Shipping was quite fast - our order arrived within days. Also - when I had a question about color match, the customer service team was incredibly responsive and solved my issue immediately - definitely exceeded my expectations.
One of my most favorite purchases of the summer! Highly recommend!!
7 augusti 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that you and your daughter love your JuvaBuns and that our customer service team was able to assist you promptly. We appreciate your recommendation and can't wait to see how you both rock your JuvaBuns! Thank you again for choosing us as your go-to for easy, stylish hair.
I love mine
I love mine! I have the small and the large ones. Color match was perfect and they are sooo easy to use. Makes mornings so much better.
Shipping is a bit slow so give yourself plenty of time when you order.
10 juli 2023
Omdöme utan inbjudan
Svar från Juvabun
Hello there! It's great to hear that you are loving your mini and large blenders! We take pride in ensuring our products are of top-notch quality and easy to use. Thank you for your patience with the shipping. We are continuously working to improve our delivery times. If you need any assistance in the future, do not hesitate to contact us. We are always here to help! 😊
SCAM - Do not buy from them!
I returned an item I was unhappy with and they would not refund my money. I even tried a chargeback and they lied to my credit card company so the chargeback was refused. I have complained to them multiple times and they keep sending emails saying they have refunded the money and of course nothing actually happens on my credit card. They say they cannot refund the money while there is an open chargeback but the chargeback has been closed for a month and they still use this lie to refuse to refund my purchase. I have seen many other complaints of the same scenario on their Facebook page. They are now refusing to respond to my emails. This is a scam with terrible products and worse customer service.
20 april 2023
Omdöme utan inbjudan
Svar från Juvabun
We are sorry to hear about your experience with our product and the refund process. We have processed the refund time and time again and it keeps being rejected. We understand your frustration, but please note that the refund cannot go through while there is an open chargeback on your account. We advise you to contact your bank and resolve the chargeback issue first, so we can proceed with the refund process. And I will mention it again, we only answered the bank's request for their investigation but we did not lie, the chargeback is still on going and we have no control over the matter.
We apologize for any inconvenience caused and appreciate your patience in this matter.
I purchased the salt and pepper small…
I purchased the salt and pepper small Juva bun and am so pleased with such a great product. The first time I wore it I received several compliments.
Also, the customer service department is amazing. Their response time to my questions were less than 24 hours which is usually unheard of these days.
Thank you for a great product. I love it!❤️
13 juli 2023
Omdöme utan inbjudan
Svar från Juvabun
Thank you so much for taking the time to give such positive feedback! We are thrilled to hear that you love our Juvabun and that you had such a great experience with our customer service team. Your satisfaction means a lot to us and we appreciate your support. Please let us know if there's anything else we can do to help in the future – we're always here for you!
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