they send you low quality not working items and ask you to send it back on your own cost - donot trust - chinese loe quality
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Se mer
Företaget har svarat
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Se mer
Företaget har svarat
I had several order from Zapp via deliveroo as they don’t deliver south, but now deliveroo is saying they won’t deliver to my area either. Gutted as my experience with them has been excellent. They ha... Se mer
1,8
Dålig
296 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service.
28 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear you like our customer service. We look forward to serving you in the future!
The Zapp Team
Zapp are awesome
Zapp are awesome - super quick and they put little treats in the bag.
27 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for the kind words. It’s great to hear we’re exceeding your expectations, we have big plans for Zapp and we’re not stopping any time soon. We look forward to delivering for you in the future! The Zapp Team
Always a friendly and fast delivery service
Always a friendly delivery service. Very rarely late, in fact usually well within 20 minutes. Quality products at a reasonable price.
27 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
I’m glad to hear you’re happy with our delivery times! As we continue building the future of convenience, keep an eye out for further improvements.
We look forward to delivering to you again!
The Zapp Team
Zapp is really efficient and has great…
Zapp is really efficient and has great customer service. I’ve used them a few times and it’s been super easy.
24 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for the positive feedback! We have big plans for Zapp and we look forward to serving you in the future! The Zapp Team
Great customer service
24 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Amazing 5* Service
I placed my order with Zapp and due to an error on my part my order was not fulfilled. However, after speaking with the Customer Service Team they were able to rectify my mistake and get my order redelivered. This was done within a timely manner and also a great attitude.
The store had closed however they took it upon themselves to have my order redelivered and truly went above and beyond my expectations.
I would like to thank both Kyle from Customer Service and Daniel from the store for taking my mistake and turning it all around for me. You both have gone above and beyond, serving a well deserved 5* experience, so thank you!
23 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for taking the time to leave such a positive review and for the kind words about our customer service team. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Introduced to the app via my 20…
Introduced to the app via my 20 something - its great would not hesitate to use again.
21 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Great customer service!
Helpful and rapid service when I was looking to be reimbursed for a wrong order. Went above and beyond to achieve that aim.
19 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there - thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Genuinely impeccable service every…
Genuinely impeccable service every time. Even when on occasion they have something listed that turns out isn’t actually in stock, they compensate for it brilliantly by refunding you, adding something extra + giving you some credit. It’s wonderful customer service and something all aspiring start up’s in this space should look to as standard. I also love how you can call them if there is an issue as opposed to those annoying robotic and automated messages posing as people that I have had with other grocery delivery services such as Weezy. Drivers are always very nice to. I am a BIG ZAPP FAN and will be using it for years to come. Please don’t run out of funding….I am confident you’ll win the online grocery delivery race if you keep this level up. Need it? ZAPP it.
18 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there - thank you for the kind words about our service and for leaving such a positive review. It’s great to hear we’re exceeding your expectations, we have big plans for Zapp and we’re not stopping any time soon. We look forward to delivering for you in the future! The Zapp Team
Excellent service
Prompt delivery.
Excellent customer services response to a query
Courier friendly and communicated well
Will use again
16 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there, thank you for the positive feedback! We have big plans for Zapp and it’s great to hear you'll use our service again. We look forward to serving you in the future! The Zapp Team
Out of stock on one item
Out of stock on one item, refunded it, added credit and sent tony chocoloney. Nice touch.
14 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there, thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Zapp is amazing
Zapp is amazing , I couldnt be without them now , 24/7 amazing support team ,the couriers are so nice ,so quick ,wonderful service .
13 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there, thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Very good service and delivery
12 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there, I’m glad to hear you’re happy with our service! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
I was very impressed with Zapp
I was very impressed with Zapp, wide variety of food and drink, quick service and prices are good. I would def recommend using them.
11 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there, thank you for the positive feedback! We have big plans for Zapp and it’s great to hear you'd recommend us. We look forward to serving you in the future! The Zapp Team
Great service!
Always quick and efficient, the only problem I’ve had was resolved really quickly and with very friendly service!
9 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there, thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Fantastic customer support
Fantastic customer support.
A few of my items were missing and they instantly refunded the cost. They also gave me credit to my account and chocolate as an apology. My delivery was slightly late and again gave me credit to my account. This was without me reaching out. Couldn’t be happier. Thank you!
6 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there, I'm sorry to hear you had a few missing items and a late delivery. Thank you for taking the time to leave such a positive review, I'm glad to hear we were able to rectify our errors. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Brilliant
Brilliant. Very quick delivery, with all the items I ordered plus a chocolate bar. Polite delivery person. Thanks!
4 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there, thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Best service
The service that was provided was excellent and when they didn't have a item they replaced it and gave a compensation
2 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there, I'm sorry to hear an item wasn't available. Thank you for the positive feedback on the service you received. We have big plans for Zapp, keep your eyes peeled for further improvements. We look forward to serving you in the future! The Zapp Team
Awesome supermarket app
Zapp is awesome. It's a startup but it's improved so quickly. It's very diverse with lots of good quality products being in stock. The process of tracking the order is a cool feature. The riders are always prompt & friendly. (I can use it both for supermarket shops & mini orders)
2 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Best app for fast groceries
Best app for fast groceries! Great selection.
31 december 2021
Omdöme utan inbjudan
Svar från Zapp
Hi there, I’m glad to hear you’re happy with our app and item selection! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.