they send you low quality not working items and ask you to send it back on your own cost - donot trust - chinese loe quality
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Se mer
Företaget har svarat
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Se mer
Företaget har svarat
I had several order from Zapp via deliveroo as they don’t deliver south, but now deliveroo is saying they won’t deliver to my area either. Gutted as my experience with them has been excellent. They ha... Se mer
1,8
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296 omdömen
Ingen inbjudningshistorik registrerad
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£10 free! MH72ZQ3
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Zapp delivers your favourite drinks and grocery essentials in minutes, 24/7. Click on the link below or enter my referral code MH72ZQ3 when signing up!
22 februari 2022
Omdöme utan inbjudan
great service
great service, quick delivery and great customer service
21 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. I’m glad to hear you’re happy with our service and delivery times! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
I love Zapp
I love Zapp! First time ever having to cancel order! Customer service staff who helped was absolutely lovely! And to top it off Zapp credited me! Literally best service and I will continue to use despite delivery hiccup today! Made no difference to service previously received. Top notch always. Thank you Zapp
20 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future! The Zapp Team
Zapp’s service is first class
Zapp’s service is first class. If they are late they always credit my account. Their delivery guys are always friendly and do their job with care.
The customer service team are always attentive and helpful. I hope the company goes from strength to strength, they really are a good company 👌
19 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Super Fast Delivery
Fast delivery, friendly riders and service. Great drinks and snacks
16 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Absolutely love Zapp!
Absolutely love Zapp! Their whole ethos is so spot on - from only using paper bags and having their entire fleet of delivery drivers use electric bikes, to stocking a huge range of vegan and B Corp products, their approach is so refreshing. To add to this, their customer service is absolutely flawless, if only all businesses could replicate this model!
15 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements.
We look forward to delivering for you again soon!
The Zapp Team
Zapp is my favourite new service
Zapp is my favourite new service. I chose them over other similar services because I read that they employ their own drivers and they have a great selection of grocery items which are very reasonably priced with quick and affordable delivery times/fees. I had a really positive experience when things didn't go as planned with my order.
15 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
I’m glad to hear you’re happy with our delivery times! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again!
The Zapp Team
Great service
14 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future!
The Zapp Team
I started using this app like a month…
I started using this app like a month ago, and they've always gotten my order right... tonight however it was a mess... the delivery guy came without my order... but I called and everything got sorted out very quickly... Do not get me wrong... I absolutely absolutely love this app a 1000% I can recommend it to anyone anyday, everyday❤
14 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
I’m so sorry to hear you’ve had issues with your order - this is not the customer experience we strive to achieve. I’ll be sure to pass your feedback on to the appropriate team. We look forward to delivering for you in the future.
The Zapp Team
Great service Great choice
Great service
Great choice !!!
Thank you
14 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
Just wow!
Just wow!! I have been using Zapp since they first started & I’ve been so impressed with the service! Fast delivery times, really lovely drivers (happy, courteous & kind)! Great products too - top of the range salmon, milk - all of it - pretty much anything you like! The genius behind this business needs a lot of praise! They obviously go above & beyond! I had an order this evening that came with a valentines card! Wow! But also you get little treats each time your order arrives - mainly in small packets of candy kitten sweets which are delicious & vegan! I wonder if for those that aren’t sugar happy like me, might want an alternative though…just to reach out to everyone’s taste / requirements of food choices/allergies/preference! But I have told so many of my friends about this app & they’ve been balled over too! Also - there maybe times they can’t fulfil the order & replace with something else, or if an item has been forgotten, they give you credit! I had an order where an avocado wasn’t there & they put £5 on my account! Or only one time when order was late (only by 15 mins / which is so rare), they put £10 credit)! Seriously great love behind this & lots of attention to detail with marketing, choice of products, getting the drivers to carry out their lovely & kind mission. -also great value for money! What more can I say! A* 10/10 from me!! Well done guys!!!!
12 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
Thank you for the kind words about your experience with us. We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. If you have any suggestions, please reach out to me at putitright@tryzapp.com so we can pass this on to the relevant team. We look forward to future orders with you!
The Zapp Team
Driver almost hit 6 year old girl
Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terrible service and would report him if Zapp actually had any customer service worth the name. Don't use these guys and try to find a more reputable service!
9 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi Adam, first of all, please accept our apologies, we're really sorry to hear what happened.
We would like to get some more information on this so that we can put it right. Please email us directly at putitright@tryzapp.com, as we would like to look into this situation and make it up to you for the experience you've had, and we'll make sure we go above and beyond to do so.
We will also ask Trustpilot to contact you for more information, this is so that we can investigate and find a resolution for the feedback you have given.
Thank you,
The Zapp Team
This is the best delivery platform in…
This is the best delivery platform in the all UK
6 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
Amazing!
Amazing selection. Comes extremely quickly and the drivers are always great.
My fav delivery service 🏅
5 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
I’m glad to hear you’re happy with our service! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again!
The Zapp Team
Amazing experience
Amazing experience! Will definitely use it again !As a new mum I don’t always have time to go to the shop and Zapp has saved me so many times !
4 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
Zapp have really improved of late
Zapp have really improved of late. And they are my go too app after midnight. Keep up the great work
2 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for the positive feedback! As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team
My favourite grocery app
Fast, great range of choice and great customer care
1 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. I’m glad to hear you’re happy with our delivery times and range of choice! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
Amazingg!!!
1 februari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future! The Zapp Team
I tried Zapp in Marylebone - delivery was in under 7 minutes
I tried Zapp in Marylebone . After an initial glitch with the app, which Zapp supported effectively, I placed an order that was fulfilled in under 7 minutes which is astounding .
30 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there. I’m glad to hear you’re happy with our Customer support! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
The rider with my order delivered to…
The rider with my order delivered to the wrong address, Zapp quickly sorted out the problem and sent me another delivery compensating me for the wait
29 januari 2022
Omdöme utan inbjudan
Svar från Zapp
Hi there.
Thank you for taking the time to leave a review about our customer service. As we continue building the future of convenience, keep your eyes peeled for further improvements.
We look forward to delivering for you again soon!
The Zapp Team
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