Justlife Omdömen 4 459

Awful. Hired them to clean my split AC as it was leaking. Maintenance guy showed up on a Wednesday and cleaned, by Saturday it was leaking again. No telephone number to call , no direct email - you just have to file a complaint through their portal.
Received a single email asking for photos/videos of my AC leaking (!) on 13th April. Never heard from them since.
Ironically the email is from 'wecare@...'.... no you dont.

Worst company in the history with the worst customer service. I have had over 5 different problems with them. If you can find another company instead (even if you have to pay a little more) trust me do it. Do not use this app.

Booked two cleaners through Justlife for a confirmed appointment. No one showed up and I waited over an hour with no response from support during that time.

Later I was told the issue was “location problems,” even though my address and GPS details were correct in their system.

A refund was promised within a week, but it has now been over one month and I still have not received my money.

Multiple follow-ups via the app and support have not resulted in any response or resolution. Very disappointing experience.

150 tylor
50 car
130 grocery
90 groceries
100 groceries
Hello JustLife Team,
I would like to raise a complaint regarding a very frustrating issue I have been facing for the past 7 days. I had balance in my JustLife wallet, and when I booked a package, half of the amount was deducted from my wallet. However, once the cleaning service started, I was asked to make a cash payment as well. This makes no sense, as payment had already been partially deducted from my wallet.
In addition, I have saved my personal bank card on the account, and payments for cleaning services are being deducted directly from my card without my permission, instead of using my JustLife wallet balance. I added money to the wallet for this purpose, but it is not being used. Later, after one or two months, I am told the wallet balance has expired. This is completely unfair.
Since then, I have been repeatedly requesting a callback. Whenever your team calls, I have to explain the issue again from the beginning, which wastes a lot of my time. After long discussions, I am told that someone will call me back, but no one ever follows up or resolves the matter.
As a busy customer, it is extremely frustrating to spend so much time every day explaining the same issue without any solution. I have been using JustLife for the past 3 years, but unfortunately this kind of poor customer service has happened multiple times.
JustLife used to be professional and reliable, but now the service quality has become very disappointing. Please resolve my wallet/payment issue urgently, refund any unauthorized card deductions, and arrange a proper callback from someone who can actually solve this matter.
This may be my last time using JustLife if such issues continue.

Very bad service I requested a pest control service and it was really bad and I sent many emails but no answer and even they don’t contact you

​I am extremely disappointed with Justlife. I booked a massage for the weekend, but they repeatedly delayed the appointment, forcing us to stay home and wait around for hours. After ruining our weekend plans, they finally canceled entirely and tried to move it to tomorrow—a working day.
​To make matters worse, there is no customer service number to call. You are forced to use their app, which just leads to automated responses or being ignored. It is impossible to speak to a real person to resolve an issue when they fail you.
​They have zero regard for their customers' time and hide behind an app so they don't have to deal with the consequences of their poor service. Save yourself the stress and book with a company that actually has a phone number and respects your schedule.

Very disappointing experience with Justlife.

I booked and paid online for a wardrobe repair, clearly explaining in advance (with photos) that a broken part needed to be replaced. The job was simple and should have been covered by the one-hour service I paid for.

Two technicians arrived but spent a lot of time searching through their tools without making progress. They then said they needed to leave to buy a part and asked for an extra 30 AED. After 15 minutes they returned, but did not show any new part and instead installed what appeared to be a used component.

When I asked for clarification, they removed the piece and left without completing the job.

Overall, the service was unprofessional and a waste of time. I would not recommend this experience.

To get the full picture on their reviews (click on the how this company uses this information ) on the right of this page and scroll down to charts ) 60% of reviews one star.

First cleaner changed 3 times , then I stipulated weekly clean with materials , to repeat . Second week cleaners turn up no cleaning materials , said I had to book them weekly. The have charged me twice for visit. App is useless . I cannot speak to anyone via phone.Chat bot only .Useless communication .They avoid and prevent any verbal communication . I cannot remove my Debit card for Payment. I don't trust them neither should you.

Absolutely appalling experience with Justlife. I have never dealt with such a frustrating, unreliable, and deeply disappointing service.

The cleaner failed to come not once, but multiple times, and every single time I had to chase the company myself. Nobody called back, communication was a nightmare, and getting any real help was almost impossible. When a manager finally contacted me, I was promised the issue would be resolved, but that promise meant nothing because nothing was actually fixed.

The refund situation was even worse. First I was told the refund had been processed. Then when I followed up again, another agent said it had never actually been submitted. So I was given false information and left waiting. It has now been more than 14 days, and still no refund has appeared in my account.

I have tried email, phone, and chat, and nothing works properly. This whole experience has felt incredibly misleading, unprofessional, and disrespectful of my time. I would strongly warn others to be very careful before using this company.

Hello.
Just to inform the wide public that in case of anything going missing from your homes after the visit of one of their professional the company will not take any type of measure or accountability. Their ‘’internal investigations’’ consists in asking the person involved what happened, and upon denial of course they proceed to close the case leaving you with the hustle of dealing with police raports. Be aware ! Not recommend.

Very disappointed service, no connection no communication, phone switched off.
Agent busy with something else rather than solving issues. Didn’t attend or no attention to their customers. Just closed case without investigation and didn’t refund money.

I had the mens service for hair cut and mani pedi it was amazing best service ever thank you Asif Hussain

Iv used Justlife a number of times , but now I booked for a plumber for 4 hours ! After the left 2 of the pipes were leaking, and Iv send over 50 messages trying to get hold of them to send me the plumper back for fix it ! No on has responded !!! I have 2 leaking pipes for a week now ! Shocking service for just life !

I cancelled one appointment in accordance with the terms and conditions, and a refund should have been issued for the amount I paid. However, I have been waiting for over one month without receiving any refund so far.

Unfortunately, the call center is not reachable, and the application redirects me inappropriately instead of providing support. The chat agents have been giving inconsistent responses and have not provided any clear information regarding the status of my refund. Eventually, I was informed that the refund had already been processed, although I have not received any payment.

This situation is unacceptable. Since there is no effective support channel to resolve the issue, I will proceed with submitting an official complaint through other appropriate channels to follow up on my case and recover my payment.

I am extremely disappointed with my experience with Justlife, and it is clear that I am not the only customer who has encountered such poor service.

I booked a service, but the maid did not turn up at all. I attempted to contact Justlife by phone, but I was unable to reach anyone. I then messaged their support team continuously from 4:30 pm until 6:20 pm. I was informed about a supposed 30 minute buffer time, yet despite waiting well beyond this, no one arrived and no proper resolution was provided.

Eventually, I was assisted by someone named Beakinian, who claimed to be a manager. She initially spent around 20 minutes trying to find an alternative appointment that would suit me, acknowledging that the maid had not shown up. However, she then contradicted herself by stating that she could not reschedule my appointment due to company policy. This inconsistency was both confusing and unprofessional.

In total, I spent approximately two and a half hours trying to resolve this issue. I requested to speak with a higher authority, but I was told that there was no manager above her. When I asked to escalate the matter to the leadership team, she did not respond and abruptly ended the call.

While I was offered a refund, it was significantly lower because I am on a package plan, compared to what I would have received for a single booking. This feels unfair, especially considering that the service was not delivered at all.

Overall, this experience has been extremely frustrating. The lack of accountability, poor communication, and unprofessional handling of the situation are unacceptable. I would strongly advise others to reconsider before using Justlife services.

I also experienced a no-show yesterday from a therapist and I am deeply mortified that they will not refund me. Surely this is illegal.

بكل أسف أسلوب وتعامل سيء جدا للغايه لا انصح بالتعامل معهم اطلاقا
التعامل مع خدمة العملاء سيئ ولا يفهموا شيء والنظام لديهم غريب وسيء الي اقصى درجة

Absolutely appalling customer service. It's virtually impossinly to contact customer care, you cannot raise concerns through the app without choosing irrelevant options (e.g. choosing "I'm concerned for my professionals welfare" when the complaint is about a booking that was cut short by several hours and has nothing to do with the professional's welfare). If you finally get through to customer service, they raise a ticket and then close it without any resolution. No proper receipts are issued. Professionals don't receive their tips. Too many issues to list here.

Avoid, avoid, avoid.

Despite receiving a refund, my issue was never about the money,it was about the service and attitude.
The experience was extremely disappointing:
• The staff were rude and unprofessional
• There were no-shows with inaccurate excuses/not communicated before
• Cleaning was very basic — more like dusting, not actual cleaning

Whenever I politely asked for proper cleaning, I was met with disrespect. For example, I requested to clean under the bed (which is a normal part of cleaning), and even tried to help despite having surgery. The request was initially accepted, then later used as an excuse to refuse service entirely, without proper communication or honesty.
On another visit, when I simply gave guidance (like using small amount water for mopping or starting with the bathroom), the cleaner became upset and even said they don’t clean in such way or to enter washroom!!. This is unacceptable what is the purpose of a cleaning service then?

I ended up asking the cleaner to leave. The company offered a small voucher, but again, this is not about money.
The main issues are:
• Lack of professionalism
• Poor communication
• Disrespect toward customers
• Doing the bare minimum work
If there was any misunderstanding about the scope of service, a supervisor should have contacted me directly and explained clearly and tell me lets say such service not included, Instead, I received a message from the employee refusing service, which is highly unprofessional.
I understand companies can be busy so maybe they are tired, but that is not the customer’s responsibility. Customers deserve respect, clear communication, and proper service — especially when paying the same price as other companies that deliver much better results.
Honestly, I am very surprised by this level of service.

The customer service is extremely disappointing and unhelpful. They often cancel bookings after the scheduled time, which is highly inconvenient. On top of that, you’re left having to follow up yourself just to confirm whether a refund will even be processed.

كانوا جدا سيئين الابلكشين غير منظم بالغلظ انخصم مني مبلغ ولا يمكن يتواصوا معاك حطين شخصيات ما بتعرف تشرح اي شي
لا حد يحط بطاقتوا نصيحة بخصوا عليكوا من غير ما يرجعوا عدم مصدقية