JPMorgan Chase & Co. Omdömen 

Horrible state of affairs. Banked with them for over 25 years and now, just want to close the account and leave. Was on calls with them just to transfer money to my own wise account for which they kept locking me out of my online banking, stating that wise is a crypto account!! As far as I know it truly isn't, just a way to keep the money there so they can have larger sums to show as deposits for their shareholders. Have been on the phone with them for 13 hours and they locked me out a total of 5 times in that time, and no result at all from conversations with 15 reps!!!

Tried to transfer money from my chase checking, to an investment account with Fidelity today. The 1st problem was a $10K per day restriction. OK, let's start with $9.5K, and make time to do 3 more transfers, on different days. Second problem was the phone call I got, from what sounds like an offshore call center. They started a lengthy "verification" process, ending with 3 security questions. I had answers for the 1st two, but the 3rd question: "What year did you pay off such and such vendor?" 10, 12 or 15 years ago? Huh? Result: transfer canceled, and joint checking account locked. Was forced to disrupt my work day again, and call their fraud dept., to endure another lengthy "verification process", just to get the account unlocked, and get back to where I was before I made the transfer, and go start over. This, from a bank who refused to cooperate with law enforcement, who only needed a simple letter, in order to go knock on a door and possibly arrest thieves who had fraudulently charged goods delivered to an apartment. Perhaps if Chase would work with law enforcement in catching thieves, instead of piling ever more onerous security hoops on customers, wasting valuable time, I wouldn't be looking to move my personal and commercial accounts.

For a disputed transaction on my CC Chase ruled in favor of Turkish Airline. TK stated that I was a "no show" even though I provided the Check-in tickets and the baggage labels issued by TK. I got to the gate last minute right after the gate closed and the crew of four TK employees refused to cooperate with their colleagues on the plane to let me on the plane so I could attend my mother's funeral in Europe ! The Turkish Airline lied about the situation and Chase did NOTHING about it. Their investigator didn't bother to ask the merchant to verify my statement and look at the recording for that flight. I am pulling out slowly my money out of their bank. This is what you get for banking with them for over two decades. A foreign company will always win over the American Citizen's business.

THE AI BOT-DRIVEN PHONE AND TECHNO SYSTEM AT CHASE BANK IS SO HIDEOUS! I HAD TO TEMPORARILY SET ASIDE ALL MY DIGNITY AND EVERY FIBER OF MY HUMAN ENTITY TO REPEAT OVER THE PHONE A VOICE VERIFICATION PHRASE FOR A CHASE BANK BOT! WHAT THE HELL IS THAT?! CHASE BANK HAS ALLOWED BOTS AND AI TO BE THE MAIN CONDUIT THROUGH WHICH CHASE BANK CUSTOMERS CAN GET HELP. I ASKED A HUMAN CHASE BANK EMPLOYEE TO REMOVE SOMETHING FROM MY BANK ACCOUNT, BUT THE AI-DRIVEN CHASE BANK SYSTEM WOULD NOT LET THE HUMAN HELP ME! HORRIBLE AND HIDEOUS DO NOT ADEQUATELY DESCRIBE THE AI BOT-DRIVEN SYSTEM AT CHASE BANK AND MOST OF THE WORLD NOW! HEEEEELLLLLP!!!

i sent my money from my Wise to my ukrainian bank account using swift, as a correspondent bank Wise chose JP MORGAN CHASE CHASU33XX , its been 12 days since payment were made, by tracking services of JP Morgan it shows that money are stuck on JP Morgan side and it's waiting for some soft of documents. Contacted Wise and they told me that they provided needed things on last Friday, payment is still stuck there. Now JP Morgan ignores any letters from Wise and just holding my money for no reason , they don't have support if u are not users of their bank, their social agents just say to talk to Wise. Loop.
I m going to fill up complaint on bbb.org.
Stay away from these people, seems like a honeypot.

Working with a JPMorganChase advisor and the estate team proved to be so extremely poor that just seeing an ad for the company triggers a trauma response. We've never in our lives seen a company hold onto money, wills, trust and estate documents and not release information. We have an excellent credit rating and we were treated like terrorists with the information we had to provide. Claiming a small inheritance from my mom's estate took almost three months. Their computer software is very shaky and hasn't been updated in forever. That resulted in having to submit paperwork over and over and over. We couldn't wait to drain that account and fade them out of memory forever. We have a couple of friends who have promised to knock us upside the head if we ever get dementia and forget that we NEVER want to do business with Chase. They're so big that nobody can right that ship. Let them enjoy doing business with their Jeffrey Epsteins - they deserve each other.

Chase bank protects their scamming customers. One of their customers ripped me off and left me homeless. Chase bank was made aware of it the same day and don't give a damn at all.

Deeply Disappointed — Worst Experience Ever

I am beyond disappointed with the unprofessional and unethical practices of JP Morgan’s home loan department. Communication was virtually nonexistent, and when I did finally receive updates, they came at 7PM with bad news and zero accountability. For a bank of this size and reputation, the lack of responsiveness and courtesy is absolutely unacceptable. This has been, hands down, the worst company I’ve ever dealt with. I would never recommend them to anyone seeking a home loan. I will be closing my accounts subsequent to my home closing. Do better Chase. You suck

I was on a Sunday vacation with no access to my local range which I have been with. Customer experience and the answers that I received without being able to go to a branch manager was ridiculous and almost rude, the words that they used to describe my situation was horrendous with slight allegations. This actually went on for several days while I was in Mexico and had no defense. It was all over a check that cleared the other bank. Chase was not releasing funds based on suspicious activity. And again I couldn't defend because I was out of the country. I spoke with many representatives. Several of them were fantastic and promised to get them fixed while others or counter protective.

WORST BANK EVER, THEY ARE LITERAL FRAUDSTERS

I'M A MERCHANT AND I KEEP GETTING SCAMMED BY CLIENTS PAYING WITH CHASE JPMORGAN THAT DO CHARGEBACKS AND KEEP WINNING THEM WHILE WITHOUT PROVIDING ANY PROOF

THIS BANK IS LITERALLY HELPING WITH CHARGEBACK FRAUD

Chase, this is ridiculous. I’ve been a loyal customer, made the purchase using your credit card, and simply forgot to add the offer to the card. I’m not asking for the moon — just a one-time goodwill adjustment to process the cashback, since I DID use the Chase card for the transaction.

Instead, all I got was a cold, robotic “no” from your credit card department. No flexibility, no understanding, no loyalty back to the customer. What’s the point of offering deals if your process is so rigid that one simple oversight — which still benefited you, by the way — disqualifies me from cashback?

Honestly, this experience makes me want to rethink keeping any business with Chase. Terrible customer support and absolutely no human touch.

I was recently scammed by someone posing as a loan agent. They got my banking information and absolutely decimated my checking account.

I filed a claim through chase and they presented me with two options:

1. I cancel the claims made for the fraudulent activity, and my account goes into the negative balance of $9,495.94

2. I continue with the claim and they take the pending claims back from the merchants that the scammers stole from through my bank statements.

The support supervisor was incredibly rude, apathetic, and essentially threatened that the bank is going to come after me incessantly when my account goes negative. Late fees, phone calls, you name it.

This has been the most difficult situation I’ve ever been in, and they absolutely do not care and are not willing to help me.

Do not, I repeat NOT, bank with Chase. They don’t care about you. You’re just another dollar sign to the multibillion dollar company that they’ve established off the backs of hard working people like me.

My life is crumbling around me because of this.
Chase doesn’t care. They never will.

Thanks for reading this, be warned, Chase will never value you as a person.

Fees everywhere, useless customer service, and they freeze accounts for no reason. Total headache—stay away.

Post Office Card Account. J.P. MORGAN
Have kept my late Mother's money hidden in one of their accounts for almost 7 years.
I have contract their customer service office based in, Newcastle Upon Tyne.
To ask them why they have held on to a deceased person's money , without informing the family for so long, but they will not answer simple questions and if you push them for answers, they end your call.
I have asked to speak to the, Head of Card Accounts Customer Service, but have been told he does not speak to customers with complaints or answer emails.
THIS IS A DEADFUL COMPANY TO COMMUNICATE WITH. BUT I WILL NOT GO AWAY...
BEWARE OF THIS COMPANY...!

Date of experience: 03 April 2025

They scammed me. I went to one location and purchased a money order for rent. In my account they kept a hundred dollars and didn't pay the full amount that I paid for.

Hidden fees, random account freezes, and customer service that’s useless. You call, and they just transfer you around until you give up. They don’t care about customers, just taking your money. Stay far away.

horible misinformation and incompenecy- nice people- they require a fax to show i own account or 2 hr drive or call ph # in texas where no one is available who can give email or faxthatproof of account ownership was faxes as requested Sincerely,horrible misinformation and incompetence- nice people- they require a fax to show i own account or 2 hr drive or call ph # in texas where no one is available who can give email or fax that proof of account ownership was faxes as requested

Chase’s website is buggy, getting help is extremely difficult, and the people you deal with are unpleasant and dismissive. If you’re looking for a bank that values accuracy, accountability, or good customer service — this isn’t it.

Worst business banking experience ever. They don't care about you or your business.

Terrible experience with new account opening unit. JP Morgan wealth management insists on obtaining a copy of my SSN card and DL for AML/CIP compliance. AML/CIP regulation DOES NOT require an institution to obtain and keep copies of ID documents. Only need to have them reviewed and confirmed. This can be done in a branch in person. JP Morgan’s decision to keep copies puts a person at risk for identity theft. I would avoid ANY bank that takes it upon themselves to put you at risk when not needed. Needless to say I opened my account elsewhere.