The blinds are well-made and installed exactly as per the instructions. They look terrific. The delivery was timely with minimal packaging. We are very satisfied. The only thing that would make it per... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
For me, not a good experience. I have tried to get in contact with them for over a month to inquire about something. They either send automated emails but when a follow up is made they ignore the emai... Se mer
Företaget har svarat
Love the curtains! Very good price and blackout works well. Had a few issues with descriptions being confusing so learn from my experience… the overall description on the product may say “2 panels” bu... Se mer
Love the quality and how luxurious the curtains look like. Will definitely order again
Företagsinformation
Kontaktuppgifter
4,0
Bra
26 omdömen
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Returns
Make sure you really like what you order because the return process is cumbersome and expensive and in my case I decided that although I didn’t like the color of the curtains it wasn’t worth the hassle of trying to return them. I didn’t even take them out of the package to check them out. They are sitting in my basement and I’m over $300 out of pocket. I will not be ordering from this company again
3 december 2025
Omdöme utan inbjudan
Svar från Joydeco
Hi Anna,
We’re truly sorry to hear that your experience left you feeling disappointed and frustrated. This is certainly not the experience we want any customer to have.
We understand your concerns regarding the return process for custom-made products and how this influenced your decision not to proceed with a return. While custom orders do follow specific production and return guidelines, we recognize that this situation caused you inconvenience and regret, and for that we sincerely apologize.
Your feedback has been shared with our internal team as we continue working to improve our color guidance, order clarity, and post-purchase support. We would also like the opportunity to review your order details and see if there is any way we can further assist you.
Please feel free to contact us directly at [service@joydeco.com
]. We truly value your feedback and hope we may have a chance to restore your confidence in our brand.
Kind regards,
JOYDECO Customer Support Team
JOYDECO- GREAT EXPERIENCE !!!!!
Our experience with Joydeco could not have been better. They got samples to us quickly. The drapes they made for us were beautiful. They gave us great advice on the dimensions of the drapes and even made us custom ordered tie backs. What more could you ask for. Oh yes- the cost was terrific. Thank you Joydeco. We will always use your services for all our future needs. We highly recommend Joydeco and their very helpful team.
15 oktober 2025
Omdöme utan inbjudan
Great price for the product
Great price for the product. Takes a while to get but the price makes it worth the wait.
10 september 2025
Omdöme utan inbjudan
Wrong Color Sent & Poor Customer Service
I ordered custom Navy Blue blackout Roman shades from JOYDeco Custom Blinds for $279. What I received was a set of black shades instead. The color selection on the website was confusing, and when I contacted customer service, they were not helpful in resolving the issue. Since these were custom items, I’m now stuck with a product that doesn’t match what I ordered.
Sharing my experience so others can double-check the color options and customer service policies before buying.
1 december 2025
Omdöme utan inbjudan
Svar från Joydeco
Hi Debra Rimer,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the Roman shade you received did not match the navy blue color you expected.
We understand how frustrating this can be, especially for a custom-made product. We sincerely apologize for the confusion caused by the unclear color descriptions on our product page, which may have led to the selection of a color different from what you originally expected. Our team has reached out to you to further review your order details and explore possible solutions, including alternative options or compensation where applicable. Customer satisfaction is extremely important to us, and your feedback has already been shared internally to help us improve our color guidance and customer support process.
Thank you again for bringing this to our attention. If you have any additional questions or would like to continue the conversation, please feel free to contact us directly at [service@joydeco.com].
Sincerely,
JOYDECO Customer Support Team
These curtains are absolutely amazing
These curtains are absolutely amazing! The material feels high-quality and they really block out the light perfectly. The color is exactly as shown in the pictures and adds such a modern, elegant touch to the room. They also help keep the room cooler during the day, which is a big plus. For the price, the quality is outstanding. Definitely recommend to anyone looking for stylish and functional blackout curtains!
8 juli 2025
Omdöme utan inbjudan
the best curtain 😍😍
the best curtain 😍😍
it is perfect for the house and the best choice I have made
i definitely recommend it to everyone❤️❤️
15 augusti 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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