I strongly encourage anyone considering…
I strongly encourage anyone considering JollySweeps to exercise caution.
In December 2025, I notified Platinum Partner LTD, the parent company of both JollySweeps and Legendz Casino, that I have a diagnosed gambling disorder. I also informed them that I am enrolled in Ohio's casino self-exclusion program and requested that my accounts be permanently excluded based on my condition.
Despite having this information and my prior request for permanent exclusion, I later received marketing for JollySweeps. I was able to create a new account, complete verification using the same personal information associated with my Legendz account, and deposit thousands of dollars.
In my view, the company had sufficient information to recognize my circumstances and should have prevented me from opening or using another account. Instead, I was allowed to continue depositing funds despite my documented gambling disorder and prior exclusion request.
After raising these concerns, I requested a refund of my deposits, but the company declined.
Based on my experience, I believe Platinum Partner LTD does not consistently follow its own exclusion policies and, in my opinion, failed to adequately protect a player who had already disclosed a diagnosed gambling disorder and requested permanent exclusion. For that reason, I cannot recommend JollySweeps and would encourage others to carefully consider these issues before playing there.
When you alert a company with documented proof you have no control and ask for a permanent exclusion and they market to you and allow you to make an account and make deposits over days without any intervention, that is on the company as I did all I could to stop a disease I can’t control. Their response to me was basically we closed your account as our terms and conditions allow us to, like they did something good. When it was actually me that once again got a sane moment and asked for the permanent exclusion of myself for a second time. It seems they just wanted to see how long they could profit off me ignoring everything plus the fact that I was way ahead and could redeem, canceled redeems, repeated high deposits back to back all show disorder gambling and not for entertainment gambling.
26 juli 2026
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