Sunny Side Travel Omdömen 153

Svar från Sunny Side Travel

14 okt. 2025

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Thank you so much for your kind words! 🌸 We’re delighted to hear that you enjoyed the trip and that everything went smoothly from pick up to drop off. Your recommendation means a lot to us, and we’d be happy to welcome you again anytime! 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Thank you so much for your trust and kind words! 🌟 It truly means a lot to us that you have chosen our excursions multiple times and always felt satisfied. Your respect and appreciation are deeply valued, and we’ll be sure to pass your message on to Michael as well. 🙏🏼💙 May Allah bless you too, and we look forward to welcoming you on more adventures in the future.

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Thank you so much for sharing your lovely experience! 🌟 We’re delighted to hear that you enjoyed the trip and felt safe and comfortable throughout. Ismail and our driver will be very happy to know their efforts made your day special. 💙 Your recommendation means a lot to us, and we’d be honored to welcome you again on another excursion. 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Thank you so much for your wonderful feedback! 🌟 We’re happy to hear you enjoyed the trip, the activities, and even the lunch. 😊 It’s great to know you found it suitable for all types of travelers — families, couples, and solo adventurers alike. Your recommendation means a lot to us, and we look forward to welcoming you again in Antalya! 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Thank you so much for your kind words! 🌟 We’re delighted that you decided to join and even happier to hear you had such a lovely time. Your recommendation means the world to us, and we’d be glad to welcome you again on another trip in the future. 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Thank you so much for your kind words! 🌟 It was our pleasure to assist you, and we’d be more than happy to welcome you again on your next adventure. Looking forward to seeing you soon! 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Thank you for sharing your experience! 🌊 We’re so glad to hear you enjoyed the diving, felt comfortable with our instructors, and even loved the food on board. 👍 Your kind feedback means a lot to us, and we’d be delighted to welcome you again for another adventure at sea. 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

Uppdaterad 4 sep. 2025

Dear Sir Kevin,

Thank you for taking the time to share your review with us. We truly appreciate your feedback, as it helps us improve our services for future guests.

We’re sorry to hear about your disappointment regarding the tour selection. We’d like to clarify that there was no intention to mislead or prioritize one tour over another, as both the Quad Safari and Rafting Combo tours are equally valued by our company/has same profit rate.

Upon reviewing your booking, we confirmed that you selected the Quad Safari (Afternoon) option, as you have requested 1 double quad, and your ticket was approved accordingly by yourself. We understand now that you may have intended to book the Rafting Combo tour (Morning) package instead. Unfortunately, due to scheduling differences (rafting is only available in the morning), this combination wasn’t possible for your selected time, Sir.

All of the above is clearly stated in our WhatsApp conversation, we kindly ask you to review it and it should clear, that it is a matter of misunderstanding, unfortunately.

We regret any confusion during the booking process and would be happy to assist you in the future to ensure your preferred tours are properly arranged. If there’s anything else we can do to make it up to you, please don’t hesitate to reach out.

Thank you again for your understanding, and we hope to welcome you back for a more seamless experience.

Kind Regards,
Joinexcursions Team

Svar från Sunny Side Travel

14 okt. 2025

Wow, thank you so much for this amazing feedback! 🌟 We’re thrilled to hear that you and your family enjoyed such an adventurous day with canyoning, rafting, and zipline — and that it turned into unforgettable memories. 💙 It makes us so happy to know that our team could reassure you and guide you from the very start. Experiences like these are what we love to share, and we’d be delighted to welcome you again for more fun and adventures in the future. 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com