Sunny Side Travel Omdömen 153

Svar från Sunny Side Travel

11 apr. 2026

Thank you so much for your wonderful review! 😊
We’re delighted to hear that you and your family had such a fantastic diving experience with us. Safety and guest comfort are always our top priorities.

We truly appreciate your recommendation and look forward to welcoming you back again soon!

Svar från Sunny Side Travel

10 apr. 2026

Thank you so much for your wonderful review! 😊
We’re truly happy to hear that you had such a memorable experience and enjoyed the cultural journey with our team. It means a lot to us that you felt connected and had a great time with the group.

We look forward to welcoming you again this August for more amazing experiences!

Svar från Sunny Side Travel

10 apr. 2026

Thank you very much for your kind review! 😊
We’re glad to hear that you were satisfied with our service and organization. It’s great to know everything went smoothly from hotel pickup to the tour itself.

We hope to see you again on another excursion in the future!

Svar från Sunny Side Travel

17 okt. 2025

Ответ от Join Excursions Management

Уважаемый(ая) Гость,

Большое спасибо за ваш отзыв! 😊
Нам очень приятно, что вам понравился отдых и вы оценили наш профессионализм. Мы стараемся, чтобы каждая экскурсия приносила только положительные эмоции и яркие впечатления.

Будем рады видеть вас снова! 🌸

С уважением,
Команда Join Excursions Management

Svar från Sunny Side Travel

17 okt. 2025

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind and honest feedback! 🌟
We’re very happy to hear that you enjoyed both the paragliding and horse-riding tours, and that you appreciated our organization and support. Our team always does its best to ensure everything runs smoothly and safely.

We truly value your trust and understanding — quality and safety are our top priorities. Hope to see you again on your next visit to Turkey! 🙏😊

Warm regards,
Join Excursions Management Team

Svar från Sunny Side Travel

17 okt. 2025

Ответ от Join Excursions Management

Уважаемый(ая) Гость,

Большое спасибо за ваш замечательный отзыв! 🙏✨
Нам очень приятно слышать, что вам понравились наши экскурсии и что каждый раз всё проходило на высоком уровне. Вся команда старается сделать ваш отдых комфортным и незабываемым.

Благодарим за доверие и будем рады видеть вас снова! 🌸

С уважением,
Команда Join Excursions Management

Svar från Sunny Side Travel

17 okt. 2025

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind words! 🌟
We’re really happy to know that you found our team helpful and kind. Your recommendation means a lot to us — hope to see you again soon! 🙏😊

Warm regards,
Join Excursions Management Team

Svar från Sunny Side Travel

17 okt. 2025

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind words! 🏴‍☠️⚓
We’re delighted to hear you had a fantastic time on the Pirate Boat — it’s always a guest favorite! We truly appreciate your warm wishes and look forward to seeing you again on your next holiday. 😊

Best regards,
Join Excursions Management Team

Svar från Sunny Side Travel

17 okt. 2025

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind words and for trusting us with your tours! 🌟
We’re truly happy to hear that you enjoyed the boat trip, paragliding, and quad safari — and that everything went smoothly. Our team always aims to provide safe, well-organized, and memorable experiences for all our guests.

Your recommendation means a lot to us, and we look forward to welcoming you again on your next holiday in Turkey! 🙏😊

Warm regards,
Join Excursions Management Team

Svar från Sunny Side Travel

14 okt. 2025

Bedankt voor je mooie review! 😊
Fijn om te horen dat jullie een leuke middag hebben gehad en dat ons team goed heeft kunnen helpen. We waarderen je feedback over de pauze en extra’s, dat nemen we zeker mee. Hopelijk zien we jullie nog eens terug voor een nieuwe avontuurlijke ervaring! 🚀

Met vriendelijke groet,
Het team van Join Excursions
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Hello again Dear Matt Holmes,

Are they not your words to us after your Quad biking experiance?:

''Thankyou, collection was good and the price, I'll be in touch for more excursions this week. Thankyou for being so helpful''

What you are attempting is a result of failing to achieve anything against blackmail and extortion attempts. We are an agency that does not compromise with cheap blackmail and baseless lies. Other readers who read this and the comments below will notice the other negative comments you have written from your fake accounts.

Svar från Sunny Side Travel

14 okt. 2025

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Svar från Sunny Side Travel

14 okt. 2025

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com