John Shepherd Estate Agents - Sutton Coldfield Omdömen 35

John Shepherd manage one property for me in the West Midlands. I say manage but the point is they don't while charging me a 10% management fee. I've talked to my tenant and he feels the same. They take ages to fix his issues and I have to chase Shepherd's endlessly to find out what's happening and get the tenant's issues fixed. As often as not they don't respond to my phone calls and emails. It would be less effort to manage the property myself.

Disappointed with Lack of Service – Avoid if Possible

I recently rented a property through John Shepherd Lettings @ £1300 p/m, and the experience has been frustrating from the start. There was no handover when I moved in, leaving me without essential information about the property. I contacted them on Monday to address this, particularly regarding the fact that I had no heating. They assured me that someone would get back to me—but five days later, I’m still waiting.

Being left without heating in the middle of winter is unacceptable, and the lack of communication from the agency has made the situation even worse. I expected a professional service, but instead, I’ve had to chase them for basic support. If you’re considering renting through John Shepherd Lettings, think twice. Their poor service and lack of responsiveness have made this an incredibly stressful experience.

Absolutely terrible agents.

If you are a landlord please avoid these people or you will be faced with issues relating to mismanagement.

I have been waiting for tenancy documentation from the Sutton Coldfield practice for 7 weeks and still not received such documentation. I cannot file a section 21 notice without this information.

You will not be able to get through and you will not be provided with sound advice.

They are simply taking on lots of properties without being able to manage them effectively.

From start to finish this 'Team' at John Shepherd have been amazing!!
Rianne
Revneet
Marilena

An absolute credit to the company!!!! :)

Thank you for turning a bad experience into a positive one. These days it seems that landlords often get the raw end of the deal but when you have an sympathetic ear hearing your concerns and working with you it really helps.
Jonny Evans and Rajak Ali from the Sutton Coldfield office have been great - a big shout out to them and Samantha Follows too. Thanks again!

Excellent service, fast, efficient and kept us up-to-date. Huge thanks to Samantha!

Fantastic service.

Samantha Follows very professional and helpful and always there to answer all questions that I had and replied in a swift manner.

Rianne Smith another fantastic and professional person keeping me in the loop of everything going on.

Every member of the team was kind and professional. They made the whole renting process less tedious and fast.

A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam

Can not fault this company at all phoned for a viewing got 1 same day loved the property everything was dealt with so quickly from thursday to the following Friday into a new home cracking job on keep it up John Shepherd

Communication is slow and not effective

Not attentive at all

I would have dealt with them if I had a choice

The Sutton Cold Field team namely Julie & Leah are shocking at customer service, with holding our deposit for no reason due to their inability provide us with a inventory of the property and accusing my partner of not handing a key when they have now "found"it as it was simply not handed in by their office team members. When you call they dont answer for a day and when you email there is no response either. I will definitely not recommend sending them any money as they are NOT trustworthy. Stay clear, I will not be sworn either, the manager of this branch is shocking!!!

Excellent as always.

Very professional and attentive staff efficient in everything.

Our last tenant has been absolutely horrendous. He has done nothing but try to harrass us and left us with a filthy dirty house and if it hadn't been for Leah (Martindale) I don't know what we would have done.
Leah has been an absolute star and stuck her ground with him which must have been so difficult considering how he spoke and treated her.

John Shepherd (Four Oaks) helped us rent out our property in just few weeks - excellent service! I would like to give my special thanks to Marilena. She is friendly, helpful and professional!!! Very happy experience!