Very simple process and the lady was very friendly and helpful. The only downside was that we sat waiting in the café area for them to come back from their break (no complaints there), but when the p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The best thing about getting travel money from John Lewis Nottingham is the amazing member of staff there. She is kind, considerate, helpful, patient and an absolute credit. Nothing too much trouble.... Se mer
Företaget har svarat
The staff are always welcoming and friendly. They are attentive and very helpful.the service is great. It is so sad to see that John Lewis are closing the travel money centre in Solihull. It is the b... Se mer
The on line process was simple and easy. Unfortunately when I went to collect the currency, having received a text to tell me it was ready to collect and waiting an extra day to be sure, the curren... Se mer
Företagsinformation
Skrivet av företaget
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Kontaktuppgifter
Storbritannien
- johnlewismoney.com
4,5
Utmärkt
18 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Holiday money
Easy to negotiate the site .
Very quick to arrive and easy to pick up at local Waitrose
31 juli 2026
Svar från John Lewis Money
Hi Susan, we appreciate the fabulous feedback. I'm pleased you found the site easy to use and that your collection at our Waitrose branch was convenient. ^Sophie
Nothing wrong with timing
Nothing wrong with timing . There is never any 10 euro notes in the currency.
31 juli 2026
Svar från John Lewis Money
Thank you for your review Frank. I'm pleased you received your currency on time, but regret you have missed our 10 Euro notes. I'll share your comments with our team ^Sophie
Quick and easy
31 juli 2026
Svar från John Lewis Money
Hi there, thank you for taking the time to leave your feedback Matthew. I'm delighted you found the process quick and easy ^Sophie
First class service
First class service. Friendly efficient staff made it an easy transaction.
31 juli 2026
Svar från John Lewis Money
Hi John, thank you for your review. I'm delighted you have been pleased with our service and that our partners have been helpful. ^Sophie
Cant ask for specific denominations
The experience itself was easy to purchase and collect. My issue is the fact that you can’t ask for a certain notes. I ordered €500 and €350 of it came in €50 notes which have cause a few issues when spending.
31 juli 2026
Svar från John Lewis Money
Hi Alfie,thank you for taking the time to contact us with your review. I'm delighted you had an easy process when ordering and appreciate your feedback regarding denominations. I will certainly share your suggestion of the option for a choice of notes with larger orders. ^Sophie
its a good card easy to set up
its a good card easy to setup card arrived within 6 days
25 juli 2026
Svar från John Lewis Money
Hi David, thanks for your review, and choosing to apply for a Partnership card with us. Enjoy using it. ^Gina
Easy application
Easy application, and smooth process of activation and use. All good so far.
22 juli 2026
Svar från John Lewis Money
We're so happy to hear that our application process and activation were smooth for you. Thanks for your wonderful feedback! ^David
Bereavement is a difficult time and…
Bereavement is a difficult time and having your card blocked and then a lesser credit limit offered makes it much more so. The credit limit offered is no where near enough to cover some of the bills coming in. The whole point of this credit card is to be able to earn John Lewis points and if this is not possible then there is a strong case to go elsewhere. Also having been a John Lewis shopper for over 50 years and making sure our previous card was cleared every month, I feel very let down.
21 juli 2026
Svar från John Lewis Money
Hello Carol, We appreciate you taking the time to share your experience with us during such a difficult period. We understand how frustrating it must be to have your card blocked and then offered a reduced credit limit, especially when facing significant bills. We recognize your long-standing loyalty as a shopper and your commitment to managing your previous card responsibly. We are sorry to learn that this situation has left you feeling let down, particularly when the ability to earn points is a key reason for using our card. If you would like to discuss further please get in touch via our Partnership Card help page here: https://www.johnlewismoney.com/partnership-credit-card/faqs ^David
Good credit limit and offers, app and anti fraud can do with work
Pros: Application process very easy, sign up easy, key information comes through quick for onboarding, customer service relatively quick and escalating to correct department mostly frictionless, app easy to use, staff friendly and go the extra mile
Cons: app takes very long to load up vs competition, biometric takes a lot of time to pop up, customer support anti fraud needs work as not always helpful, can't find option to make direct payment via bank transfer
21 juli 2026
Svar från John Lewis Money
Thanks for your feedback, Abubakr. We're pleased to hear about your positive experiences with our application process, onboarding, and friendly staff. We understand your concerns regarding app loading times, biometric pop-up delays, and the anti-fraud support. We are actively working to improve these areas and will also look into the direct bank transfer option. Your insights are valuable as we continuously strive to enhance our services. If you need any further help at all please feel free to get in touch: https://www.johnlewismoney.com/partnership-credit-card/faqs ^David
A good company with many offers very…
A good company with many offers very good customer service and a brilliant card.
22 juli 2026
Svar från John Lewis Money
Thanks for your wonderful feedback, Andy! We're so pleased to hear you're happy with our service and your card. We truly appreciate your kind words. ^David
Svar från John Lewis Money
Thanks so much for your support. ^David
Extremely easy to apply for
Extremely easy to apply for. Has a healthy limit and arranging everything through the App is great
21 juli 2026
Svar från John Lewis Money
Thanks for your kind words Mrs Bell. We really appreciate your support. ^David
THE FRIDAY DEADLINE NEEDS TO BE MADE CLEAR ONLINE
I've been using JLM for ages and it's been fine, but HAVE never been in this situation before. If you order in the first half of a Friday, you can get your money on Saturday (Waitrose in our case). If you delay till later on Friday, that Saturday changes to TUESDAY! (after we'd flown). So, presumably JLM is tied to banking hours. There needs to be a warning about this clearly on the website. We wasted hours going to a JL branch, where it took ages to get 500 euros at the bureau de change - and at a worse rate!
11 juli 2026
Svar från John Lewis Money
Hi there, thank you for taking the time to share your review, although we were sorry to learn you were left disappointed on this occasion. The information regarding the cut off times for click and collect and also delivery timescales is displayed on our website which you can find here - https://www.johnlewismoney.com/travel-money We hope this helps clarify things, but if you have any questions at all, please don't hesitate to contact our Customer Service Team at service@foreigncurrency.johnlewisfinance.com ^Angela
Svar från John Lewis Money
Hi Peter, we are pleased to hear you found our service to be convenient, thank you very much for your review. ^Angela
simple to order
Always easy to order on line and collect in store to receive the best rates
23 juli 2026
Svar från John Lewis Money
Hi Mrs Justice, thank you for choosing our Travel Money service, and for taking the time to share your positive experience. ^Angela
Quick and hassle free.
Ordered to be delivered to my local Waitrose. Picked up the next day - no hassle and good to have a local pick up point.
22 juli 2026
Svar från John Lewis Money
Many thanks for sharing your comments about our Travel Money service, Kathleen. We're delighted to hear you enjoyed how convenient you found everything. ^Al
I wouldn't bother
I have been trying to cancel my father's insurance after he passed away, and it's the first company where the customer service didn't offer any condolonces on him passing, then I wasn't told what was happening, eventually spoke to someone who was more helpful, I'd originally done this on live chat as I'd been on the phone for 15 mins.
They said they'd need a copy of his will, but I could email this, then they would cancel. I did this, and got an email asking me to ring them to cancel - emailed back saying I was told I could do this by email. Then recieved another email saying they could do this by email but needed the will.
No customer service, and I definitely wouldn't recommend.
21 juli 2026
Omdöme utan inbjudan
Svar från John Lewis Money
Hi Joanne, I'm sorry to hear about the difficulties you experienced while trying to cancel your father's insurance during such a sensitive time. We are so very sorry for your loss, and hope you're doing okay.
I understand how frustrating it must have been to deal with inconsistent information and a lack of empathy from our customer service team, and apologise for the distress this process caused you. ^Steph
I am very happy for this card.
18 juli 2026
Svar från John Lewis Money
We're so happy to hear that you are pleased with your card! We appreciate your positive feedback! ^Steph
Not great so far
Not great so far. Signed up due to the offer of a £50 Waitrose gift card worth of points and haven’t had much clarity on how to claim this.
Wanted to use the card for some higher value purchases to take advantage of the double points bonus, but the card got immediately blocked when trying to buy holiday flights.
The app didn’t ask whether the transaction was legitimate which I would’ve told them it was.
Helpline is still a phone line which was closed when my card got fraud blocked and I needed assistance.
Probably won’t use again.
18 juli 2026
Svar från John Lewis Money
Hi Sean, we appreciate you sharing your feedback regarding your recent experience. We are sorry to hear about the difficulties you encountered with the Waitrose gift card claim process and the blocking of your card during your flight purchase.
We understand how frustrating it must have been to have your transaction declined, especially when you intended to utilise the double points bonus.
As this is a regulated product, for you to discuss this further please reach out to our Partnership Card team here: https://www.johnlewismoney.com/partnership-credit-card/contact-us ^Steph
Svar från John Lewis Money
Thanks for the 5 star review Mirela. We really appreciate your kind feedback. ^Trish
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