I bought 3 items from this company, 2 pairs of joggers and a denim shirt, I wore 1 pair of joggers for 2 days before finding a hole next to the pocket, I contacted them, returned the product, then I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had never heard of this company before but googled a green jeans jacket and found what I wanted, sold by this company (so I checked here and found a lot of positivity). It has arrived, much earlier... Se mer
Can’t believe they have to review your return request before they will issue returns labels and only give 14 days to return!!! Terrible behaviour especially when they don’t give proper description o... Se mer
Quality of the products one concern the delivery was left at the back of the bungalow in plain sight were on holiday other deliveries are placed in our greenhouse or cold frame if we are not at home b... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
JMOJO is a online fashion retailer specialising in denim, striving to become experts in all clothing. We design and manufacture all of our products in-house, which means we're able to bring you high quality products at affordable prices. Visit us online and say hello!
Kontaktuppgifter
Crossley Road, Discovery House, Unit B, SK4 5BH, Manchester, Storbritannien
- contact@jmojoco.com
- jmojoco.com
2,7
Dålig
145 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från JMOJO
**Dear Ken Bailey, **
Thank you for your wonderful 5-star review on Trustpilot! We're thrilled to hear that your experience with us was true to size and that the delivery was fast. Your satisfaction is our top priority, and it's great to know we met your expectations.
If you need anything in the future, please don't hesitate to reach out. We’re here to help!
Best regards,
Customer Support
**JMOJO**
good delivery time
good delivery time, product good value and accurate size, liked so much bought two!
16 juli 2024
Svar från JMOJO
Dear Jean Franklin,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our products to be of good value and accurate size. We're delighted that you liked them so much you bought two! Your support means a lot to us.
Best regards,
The JMOJO Team
Parcel never received
Still waiting for my package to be delivered almost a month after my purchase.
21 juni 2024
Svar från JMOJO
Hi Marie,
I apologize for the continued delay and any inconvenience this has caused you. I understand how frustrating this situation must be. Unfortunately, international deliveries can sometimes take longer than expected due to customs or other unforeseen delays.
I've checked the latest status of your order and it’s still on its way. I assure you that we are doing everything we can to expedite its delivery. If your package does not arrive by Monday, please let me know immediately, and I will initiate an investigation and consider alternative solutions, including a refund or replacement.
Thank you for your patience and understanding. Your satisfaction is our top priority, and I appreciate your cooperation as we work to resolve this issue.
Kind regards,
Kash
Customer Support
You will be out of pocket if you have to return an item
I ordered a pair of jeans which turned out to be too big so I returned them for a refund, expecting the full purchase price to be refunded. However the refund I received was £4.00 less than the purchase price so (including the postage paid of £6.00) I am now £10.00 out of pocket purely for the privilege of trying on jeans which didn't fit. I contacted customer services to ask why the full purchase price hadn't been refunded but I received no reply, despite several chasers. I finally received a reply two weeks later when I said I would make a formal complaint but this just said "your amount has been correctly refunded after deducting shipping and return shipping costs ". Be wary of this company.
10 juni 2024
Omdöme utan inbjudan
Svar från JMOJO
Hi Nikki,
Thank you for your feedback and I'm sorry to hear about your experience with the return process.
I want to clarify that our return policy, which is clearly stated on our website, indicates that customers are responsible for both the initial shipping cost and the return shipping cost. This is a standard practice to cover the costs associated with the logistics of handling returns.
I understand that this can be frustrating, especially when the item doesn't fit as expected. We are continually working to improve our product descriptions and sizing guides to minimize such issues.
Please feel free to reach out if you have any further questions or need assistance with future purchases. We appreciate your understanding and hope to serve you better in the future.
Best regards,
Kash
JMOJO
Quality of the products one concern the…
Quality of the products one concern the delivery was left at the back of the bungalow in plain sight were on holiday other deliveries are placed in our greenhouse or cold frame if we are not at home but the products were fine. Regards Brian.
25 juni 2024
Svar från JMOJO
Dear Brian,
Thank you for your 5-star review and your valuable feedback! We're glad to hear you were satisfied with the quality of our products. We apologize for the delivery issue and appreciate you bringing it to our attention. We'll ensure future deliveries are placed in your preferred location.
Best regards,
JMOJO
Customer Support
Good price and delivery time
5 juni 2024
Svar från JMOJO
Dear Clifford,
Thank you for your 5-star review! We're delighted to hear that you were pleased with our pricing and delivery time. Your feedback is much appreciated.
Best regards,
JMOJO
Customer Support
Denim jumpsuit
My order came through quickly and I was Pleasantly surprised with the quality and fit
Will be ordering again from them again
28 april 2024
Svar från JMOJO
Thank you for your positive review, Maureen Harris! We're thrilled to hear that your order arrived quickly and that you were pleasantly surprised by the quality and fit of your denim jumpsuit. 🌟
We appreciate your feedback, and we look forward to serving you again soon. If you have any other questions or need further assistance, feel free to reach out.
Best regards,
Kash
Customer Support
Stylish jacket
Stylish jacket, quality material, competitive price & fast delivery - impressed! Will order again 😊
4 maj 2024
Svar från JMOJO
Hello Lesley,
We're absolutely thrilled to hear that you loved the stylish jacket and were impressed with the quality, price, and delivery! It's wonderful customers like you that make our day. 😊
Thank you for taking the time to leave us a 5-star review on Trustpilot. We can't wait to serve you again. Remember, we're always here to bring you the best of style and comfort.
Warmest regards,
Kash
Customer Support
Item was no good
Item was no good. Currently having a nightmare trying to return it to get a refund. There is no option to return the product on the website as stated in their refund policy. There is no contact number. Have emailed customer service but no response.
1 maj 2024
Omdöme utan inbjudan
Svar från JMOJO
Dear Deborah Rouse,
We are truly sorry to hear about your experience. At JMOJO, we take customer feedback seriously and our goal is to ensure that every customer is satisfied with their purchase and our service.
We want to assure you that our customer service team is dedicated to addressing all inquiries, including returns and refunds, in a timely manner. We are concerned to learn that you have not received a response to your email. Could you please confirm if you have sent an email to our customer support at support@jmojoco.com? This will help us to investigate the issue further.
In the meantime, we have prioritized your case and would like to resolve it as quickly as possible. If you have not been refunded yet, we will expedite the process once we confirm your return request.
Please accept our apologies for any inconvenience caused. We are here to help and look forward to resolving this matter to your satisfaction.
Warm regards,
Kash
Customer Support
Great service and price
20 mars 2024
Svar från JMOJO
Hi Gareth.pleavin,
Thanks so much for the fantastic review! We're thrilled to hear you had a great experience with JMOJO's service and pricing. We appreciate you taking the time to share your feedback!
If there's ever anything else you need, please don't hesitate to reach out.
Thanks again,
Kash
JMOJO
thank you exactly what I wanted and a…
thank you exactly what I wanted and a good quality
21 mars 2024
Svar från JMOJO
Hi Simon Gordon,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot.com! We're thrilled to hear that you found exactly what you were looking for at our store and that you're pleased with the quality of our products.
Customer satisfaction is our top priority, and it's feedback like yours that motivates us to continue delivering excellent service and high-quality products to all our valued customers.
If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to assist you.
Warm regards,
Kash
Customer Support
Svar från JMOJO
Dear Kamil Wieckowski,
Thank you so much for the fantastic 5-star review on Trustpilot! We're thrilled to hear you had a great experience with our products and super fast delivery.
Your feedback truly motivates us to keep providing excellent service. We appreciate you recommending us to others!
Is there anything else we can do to impress you in the future?
Sincerely,
Kash
Customer Support
JMOJO
I will certainly be shopping with JMOJO again!
Delivery came on time. Great jumpsuit. Loved it. Good quality at a reasonable price.
10 mars 2024
Svar från JMOJO
Dear Clare,
Wow! Thanks so much for the glowing review on Trustpilot! We're so glad you loved your jumpsuit and that the delivery arrived right on time.
Hearing that you found great quality at a reasonable price makes our day! We appreciate you choosing JMOJO and for recommending us to others. We can't wait to see you shop with us again soon!
In the meantime, is there anything else we can help you with?
Sincerely,
Kash
Customer Support
JMOJO
Great company
Great company. Contacted customer service when the delivery had been delayed due to the postal service and they responded quickly and were very helpful. Would recommend.
3 februari 2024
Svar från JMOJO
Dear Emma Hayes,
Your glowing review on Trustpilot, especially highlighting your positive experience with our customer service, absolutely made our day! Thank you so much for taking the time to share your feedback.
We understand how frustrating delivery delays can be, and we're thrilled that our customer service team was able to respond quickly and provide helpful assistance. It's our mission to offer not just top-notch products, but also exceptional support whenever you need it.
It means the world to us that you'd recommend JMOJO to others. Knowing that you had a positive experience motivates us to keep providing that personalized touch and helpful service for all our customers.
We'd love to hear more about your interaction with our customer service team. What specifically impressed you about their response and assistance? Your insights help us continuously improve our service and exceed expectations.
Thank you once again for choosing JMOJO and for leaving such a fantastic review. We hope you continue to enjoy your purchase and future JMOJO experiences!
Warmly,
Kash
Customer Support
JMOJO
Svar från JMOJO
Dear Michael,
Thank you for leaving your recent review on Trustpilot! We appreciate you taking the time to share your thoughts and are thrilled you found great value for money with your JMOJO purchase.
Offering exceptional quality at competitive prices is a core part of our mission, so your feedback confirms we're achieving that goal.
While your review is concise, we'd love to hear more about what specific product you purchased and why it represented good value for you. Was it the durability, the functionality, or perhaps a specific feature that stood out? Your insights help us continue to create products that deliver exceptional value to our customers.
Thank you again for choosing JMOJO and for your valuable feedback. We hope you continue to enjoy your purchase and explore our other collections!
Sincerely,
Kash
Customer Support
JMOJO
I had a problem with the delivery…
I had a problem with the delivery address. The company sorted it out without any problems. Great service. The jacket is amazing.
2 februari 2024
Svar från JMOJO
Dear Richard Wood,
Thank you so much for taking the time to leave a review on your recent JMOJO experience, especially highlighting both the hiccup with the delivery address and the positive way it was resolved. We appreciate your understanding and patience in the matter.
We're thrilled to hear that our team was able to sort things out without any problems and that you're ultimately enjoying your amazing jacket! It's our mission to provide exceptional service along with high-quality products, and your feedback confirms we're on the right track.
We'd love to hear more about what you think makes your jacket "amazing." Was it the style, the fit, the craftsmanship, or something else entirely? Your insights help us continue to create incredible products that exceed our customers' expectations.
Thank you again for choosing JMOJO and for your valuable feedback. We hope you continue to enjoy your jacket and explore our other collections!
Sincerely,
Kash
Customer Support
JMOJO
Really very good good trousers,good quality…
Really good trousers,good quality material and very comfortable. At a very good price
3 februari 2024
Svar från JMOJO
Dear Mrs. Moira Stephenson,
We're absolutely delighted to hear you're loving your JMOJO trousers! Your 5-star review on Trustpilot means the world to us, and we truly appreciate you taking the time to share your positive experience.
It's fantastic to know you're impressed with the high-quality material and incredible comfort. We put a lot of care into selecting the finest fabrics and designing garments that offer both style and functionality. Your feedback confirms we're on the right track!
The competitive price point is also something we're proud of. We believe everyone deserves access to stylish and comfortable clothing without breaking the bank.
We'd love to hear more about what specifically you love about your JMOJO trousers! Was it the fit, the fabric feel, or perhaps a unique detail? Your insights help us continue to create amazing products that our customers adore.
Thank you again for choosing JMOJO and for your amazing review. We hope you continue to enjoy your trousers for many years to come!
Sincerely,
Kash
Customer Support
JMOJO
Very happy customer
Very pleased with my purchase. Great quality, accurate sizing and good price. Thank you
14 februari 2024
Svar från JMOJO
Hello Karina,
Thank you for your kind words and your 5 star review. We are delighted to hear that you are very pleased with your purchase and that you found our quality, sizing and price to be great. Your feedback means a lot to us and motivates us to keep improving our products and services.
We appreciate your support and we hope to see you again soon at JMOJO.
Regards,
Kash
Customer Support
JMOJO
Perfect fit for a chunk
8 februari 2024
Svar från JMOJO
Hi Craig,
Thank you so much for your awesome 5-star review! We're thrilled to hear that the fits you perfectly, even with your unique style. It sounds like you've found your new go-to piece!
We understand the struggle of finding clothing that truly fits and flatters, so your feedback means a lot to us. We take pride in offering comfortable and stylish options for all body types.
Thanks again for supporting JMOJO! We truly appreciate your business.
Best regards,
Kash
JMOJO Customer Support
Great service and lovely products,
7 februari 2024
Svar från JMOJO
Dear Hayley,
We're absolutely thrilled to hear you had a great experience with our service and love our products! Your kind words truly brighten our day and motivate us to keep improving.
Knowing customers like you find value in what we do means the world to us. Thank you for taking the time to leave a review – it's the best feedback we can get!
Is there anything specific you particularly enjoyed about our service or a product you especially love? We'd love to hear more about your experience!
Warmly,
Kash
JMOJO
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