Jaguar Land Rover Omdömen 342

Ridiculous Customer Service - calling the CR number, got hang up 3 times in a row by the time I mention about a part update.

I placed order for a part on Marshalls Ipswich in February this year (Paid upfront) and still waiting for the part - the retailer also is frustrated trying to get an update from the dealer and suggested me to contact customer service directly, with the order number, to try and get an update at least.

The attendant called Calsie answered two of my calls and by the moment I mention a part update she just hang up the phone.

Very poor service, avoid purchasing from this brand.

Buyer Beware!!!!
If you are going to buy a new car get ready for a horrendous experience!!!
Ordered a new Defender financed by Drivalia who apparently JLR are very happy to partner with.. Build date confirmed upon order being signed 14 months ago and then last week the bombshell was dropped! Huge price increase… resulting in a take it or leave it request for an additional monthly of £150.00 + VAT!!! Obviously a contract with JLR is not worth the paper it is written on and all of this is ok because in the small print it says they do t “guarantee” prices… Honestly their team could not have cared less……and discussions between ourselves JLR and Drivalia were like watching the scene in Resevoir Dogs where they are blaming each other and pointing the guns at each other - What a joke!!! As I have said BUYER BEWARE.

My I-Pace is 9 parked month in their workshop since JLR has no spare parts, with no date when it could be fixed.
The car with 50k km is slowly rotting away.

Mon véhicule a été refusé en réparation sous prétexte qu'il est trop ancien ( xf de 2008) alors la concession date de 2016 et qu'il n'ont pas le matériel nécessaire...quelle honte pour une marque qui se veut être premium,non seulement leurs modèles ne sont pas fiables mais en plus ils sont incompétents...

I bought a Porsche 911 year 2002 ASIS condition, I chose Jaguar Melbourne because I was more confident buying from a famous dealership rather than purchasing same car from a dealership at the corner of Dixie Highway. I had the car inspected to have the convertible top fixed and replace the steering column bushings, Total $6650 ($6K for the Top). Jaguar told me, you bought ASIS it is your problem. they were right...My advise, if you by a used ASIS car from Jaguar Melbourne, make sure you have a load of money left to have it fixed, good luck!

Having waited 18 months for my brand new E pace, it developed an electrical fault. 3 weeks with jag and still the part hasn’t arrived. Rude unhelpful staff at Tottenham. Worst after sales ever. If I could return my car for a full refund, I would. Also the Toyota I’ve been given as a courtesy is nothing like a luxury car. Awful awful awful. Avoid at all costs

I have an approved Warranty claim on my Range Rover in July 2023. JLR Slough failed to follow up on the part which has now been on back order with JLR Reading since March 2024. Having complained to JLR head office in July 2014 they rang to say the part would be in on 4 August 2024. In August 2024 JLR head office rang to say the part was not in and on back order again with no ETA.
Meanwhile I cannot use my Range Rover.

Engine management light showed on F Pace. Phoned JLR Swansea. Service said unable to examine vehicle for 8 weeks. Advised that I contact recovery company for fault diagnosis. Helped by RAC to find local garage for diagnosis.Sensor failure. Recontacted Swansea JLR ‘Service?’ Given 10 week waiting period to examine vehicle. Took vehicle to JLR and literally had to beg them to carry out official diagnosis and repair. 5 minute diagnostic check cost me £189 after 3 hour wait. 8 week repair time given. Absolute shambles. Won’t buy another JLR AGAIN. Took it elsewhere for necessary part to be obtained and fitted for fraction of estimated repair cost from JLR. Disgraceful attitude by JLR team.

We have had more issues than I care to try and remember with the purchase of our Discovery Sport…. The latest- we drove 30 mins to our local dealership, got a software update done (spent 2 hours waiting for it to done) and drove 30 mins home again…. Only to receive an email 3 weeks later to say it hasn’t been done properly and to contact Landrover Assist to get it booked in again!!!!!!! I called them and they said someone would call me within a couple
Of days and come round to the house to sort it. 2 weeks later; I am STILL waiting for a call…. I have called Landrover customer services who tell me to chase it up again!!! Haven’t I done enough? No compensation offfered- they honestly are a joke!!!! Avoid, avoid, avoid!!!!!

Very poor reliability for a premium car. Endless problems with the DPF on our Discovery Sport. Ended up have to scrap the car as a non-runner with 62k on the clock! And that’s after spending thousands trying to fix the issues. Stay away

Land Rover Paris 19
Je suis particulièrement déçu par la manière dont ce problème a été géré, surtout étant donné la confiance que j’avais en votre concessionnaire pour sa réputation de fiabilité et d’honnêteté. Votre gestion de cette situation me pousse à reconsidérer cette confiance et donne une très mauvaise image de la marque. Je suis préoccupé par le manque de transparence et d’honnêteté dont j’ai été témoin.
Lors de cette intervention le 09/07/2924 , il m’a été indiqué que la régénération du FAP avait échoué et que le niveau de saturation du FAP était resté à 35 g. Vous avez alors proposé le remplacement du FAP pour un montant de près de 4000 euros. J’ai payé une facture de 1247 euros pour les essais de régénération et le nettoyage du FAP et le remplacement de Durit . Cependant, vous m’avez informé que le nettoyage n’avait pas été réalisé en raison de l’échec de la régénération.

Le 09/08/2024, j’ai consulté un autre garage qui a réussi à régénérer le FAP efficacement, réduisant le niveau de saturation à 0,6 g . Cette intervention démontre que le FAP était régénérable, ce qui remet en question l’efficacité de l’intervention réalisée dans votre garage. De plus, le second garage m’a confirmé que les essais de régénération n’avaient pas été effectués comme indiqué.

En comparant les deux factures, j’ai constaté que les montants étaient similaires, malgré le fait que le nettoyage annoncé n’a pas été réalisé. Cette situation indique clairement que le service facturé n’a pas été correctement exécuté.

Assistance appalling...engine warning light came on and called assistance was then transferred to European assistance who told us to take car to jaguar faro....we drove for over an hour with reduced power to find garage CLOSED!! then had to drive back...Common sense you would think would think they would have checked if it was open!
Called jaguar faro today znd they refused to see car until 27th August...
Rediculous

trop bien, faites leur confiance, et vous serez arnaqué, j y vais été 2023 car la batterie ne charge plus , on me dit qu'il faut decarosser le véhicule pour changer un faisceau. 5000€ voir , et je l amène à un autre garage qui trouve un simple fil de la batterie qui faisait masse et donc qui empêchait la batterie de recharger et mai 2024 il se mettait en degrader pour un probleme de faisceau et besoin de faire tomber une partie du moteur avec une facture de 5500 € , je vais à cestas dans un autre garage cela m a couté 150 € car il fallait simplement reprogrammer le systeme abs... alllez en confiance ils ne sauront pas faire et vous fairont payer

Purement scandaleux

J'ai un R Sport F Pace full option, a ce jour a a 84000km je viens de refaire la distribution.......
A 39000km turbo HS
Refus de prise ne charge en concession.

Very bad Experience
Here is the story :
We bought a Land Rover Evuque Diesel (Top Model ) 2020 from official Dealer in Ukraine . Car is used in Spain from 2022 .
Its only in 60 000 km and ,All services done in Official Service-dealer of Landrover without skiping a period (last 3 services done in Imperauto .)
First incident ,in 2022 summer , we had an unexcpected exhauste sytem error for addblue gas emotion . Car taken to Imperauto Valencia , problem solved under gurantee .
Than on 2023 we had a smilar repeating error , and the car again serviced in Imperauto and problem temperoryly solved .
I warned the service that this looks like a systematic repeating error and I am afraid there will be a big breakdown soon .
On July 2024 we had an alarm again and car taken to Imperauto once more . They told me the diesel particular filter DPF (which is super expensive )is broken and gurantee finished and repair costs 4.5k Eu . (Than as being loyal client 40% discount made)
I asked them the reason in 60.000 km brand new car DPF breakdown . They told me this is NORMAL , and the possible reason of breakup is that the car is not driven actively or on long roads . (Actually the car is driven 70% outside city .)
( PS in Uk there are 10 000 cases for Landrover DSF systematic errors and people go to court )

At the end I paid 270 Eu only for diagnosis .
I took the car to a respected an other repairshop , they solved the complete problem to 10 times less eu . ( i can prove all if needed )

As a result , for a Brand new Expensive car from a premium brand , in 60 000 km I am told oficialy that car can break down .
Imperauto owners , no emphaty just trying to earn money in everycondition instead of hearing the car maintained in their shops when was under gurantee with repeating problems.

How its possible a brand new car broken in a very fragile way ?
How is it possible Land Rover dont solve and obvious repeating systematic mistake ?
How is it possible I solve the problem with 10 X less price??

Leave it up here for your commands

I am writing to express my profound disappointment and frustration with the recent customer service experience I had regarding my Range Rover. After driving multiple Range Rovers for the past 25 years, I find myself at a crossroads where I must reconsider my loyalty to the Land Rover brand. Recently, I encountered multiple issues with the door window regulators on my vehicle. Despite my long-standing relationship with Land Rover, my experience with your customer service team has been nothing short of disgraceful. When I initially called to report the issue, I was not advised to withhold payment for the necessary repairs at the dealership. Consequently, after having the work done and paying for it, I was told by a supervisor that there was nothing Land Rover could do to compensate me, as I had already paid. This entire ordeal has been not only frustrating but also deeply disappointing. It is unacceptable that a premium brand like Land Rover would handle such situations with such a lack of consideration and support for a long-term customer. I believe that customers should be informed about the correct procedures to follow to ensure they receive the appropriate assistance and compensation. As a result of this experience, I have come to the decision that I will never purchase another Land Rover product again. Moreover, I will actively share my negative experience with my extensive network of friends and business associates. The way I have been treated has eroded the trust and loyalty I once had in your brand, and I can no longer endorse or support Land Rover products. I hope this letter serves as a wake-up call to address the glaring deficiencies in your customer service process. It is my sincere hope that no other loyal customer will have to endure the same level of dissatisfaction that I have faced.

I have had a Land Rover Discovery Sport since November 2020.

•October 21: first service•

An EV issue which needed a replacement part. Was told not in stock but assured I would be contacted asap once in stock.

NO CONTACT FROM LAND ROVER FOR THE ENTIRE YEAR!

• October 2022: second service•

The same EV issue was still ongoing a year later with no contact from Land Rover. Was promised the problem would be fixed and that I would have a call back within 24 hours to book the car in. As well as the EV issue the service team said there was an issue with the driveshaft which needed attention. Again was told I would get a call within 24 hours to book the car back in to fix.

NO CONTACT FROM LAND ROVER FOR THE ENTIRE YEAR!

•October 23: third service•

Still the same issues which had not been fixed. I was told yet again that I would get a call within 24 hours to book the car in for repairs. As expected no call back!

NO CONTACT FROM LAND ROVER ONCE AGAIN!

•February 2024•

Received a generic email from Land Rover to say the car needed to be brought in for a health check. I booked the car in hoping to finally have the issues that had been ongoing for almost 4 years fixed. The day before the car was due to go into Land Rover I received a call to say that the parts were not in stock and that the appointment would be cancelled until the parts were available! I was promised once again that I would hear back within 24 hours regarding a new date for repairs.

NO CONTACT FROM LAND ROVER ONCE AGAIN!

•July 2024•

This was the final straw! While driving along a dual carriageway with my family, including a 5 year old and 3 year old, the driveshaft malfunctioned! I then had to coast the car to a nearby car park where the AA came to investigate. After inspection it was clear that the car was not able to be driven and had to be recovered on the back of a truck! After hours of waiting with a young family the car was recovered to my house. I now have no car and a very shaken family due to the negligence of Land Rover!

A bit of advice for anyone ever thinking of buying a motor vehicle from this brand.
Run, just keep running and don’t look back. We bought a Range Rover from them and in a 2 year period we had to spend 10’s of thousands to keep it running. The customer service was the worst I have ever encountered. The sales person mid sold added extras with weren’t worth the paper they were written on.
As previously stated, don’t go near the brand, you will constantly be driving coutesy cars and will be thousands out of pocket. The most stressful 2 years of our life.
Absolute RUBBISH….

Très mauvaise expérience avec (Jaguar mâcon) ils n’ont pas l’habileté à les vendre mais à les ‘réparer’ lol.
Ma jaguar fpace était suivie à Lyon jusqu’à que j’apprenne que mâcon soit (habilité) à faire les entretiens.
Une catastrophe, problème sur problème jusqu’à la casse du moteur , tous les 15 jours un appel pour changer pièce après pièces.
Même après avoir changer tout ça….
Voyant moteur…
Puis 2 km après voyant moteur…
Etc…
ATTENTION ARNAQUE
Demande de rappel juste téléphonique de la gérante, j’attend encore.
Plus de 19000€ de frais …
Je conçois que beaucoup critique la marque mais le garage compétent compte .
Pour ceux qui prennent mon partage d’expérience au mal et qui ce reconnaîtrons, n’hésitez pas à me contacter CAR JE VOUS LE DIRAIS À HAUTE VOIX ET ENTRE QUATRE YEUX !
Bien cordialement

La crémaillère de direction s’est bloquée par deux fois sur autoroute et dans un rond-point sur Landrover discovery sport alors que la voiture n’avait que 39800 kms . Impossible de tourner le volant. Obligé de changer la crémaillère électrique de direction.4200 euro de réparation sans participation de la marque
Landrover et jaguar ne sont plus des marques dites « de luxe » depuis que le groupe a été racheté par le groupe indien TATAR et a bien rétrogradé dans la fiabilité des voitures.
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