Jaguar Land Rover Omdömen 342

I am so disgusted with this Company. With my late father’s legacy and the impending arrival of my Granddaughter, 12 months ago I purchased a three year old Evoque with 33,000 miles on the clock from JLR Canterbury. Soon after purchase the battery had to be replaced and on return from my holiday at New Year the DC DC converter went. The car has now been in a garage for ten weeks, with no anticipated supply of the part until mid April. I did not renew my warranty initially, but had a months grace to do so at the beginning of December. I was not informed that I wasn’t then covered by Landrover Assist, renewed last May, so had to pay for the car to be recovered. It is now at a local garage but because they are not a specified dealer customer services have no interest. The part in question has been updated five times with a design fault and there is a global shortage across all models!! I have now had a further letter for a recall on the passenger airbag - shame I can’t move it to have that done!!
So beware of the situation and avoid a Landrover at all costs!! Their 55 years of driving excellence as stated in their customer service introduction, which by the way takes nearly half an hour to get through to fails miserably!
The one star is earned by just one of the customer services team, Caroline, who did listen and understand and was keen to try and help, so a big thank you to her efforts.

Personally I wouldn’t even give 1 star . Customer service beyond terrible. Happy to take money then find ways of delaying the purchase of a car . Argumentative. Using outlawed practices pushing for customers to take out finance and then customer can pay the finance in full after 6 months so that they get their commission . Excuse after excuse for poor service. DO NOT BUY from this alleged reputable dealer. They are far from it. Disgusting customer service. They don’t deserve decent people’s hard earned money.

Bought a Discovery 5 weeks ago 6000 miles on the clock, took it to Scotland and started losing coolant called out Landrover assistance, confirmed that it is losing coolant, I said I will keep topping it up to get back to Portsmouth, get it home called out assistance again they came out and agreed it’s losing coolant. So after about 1000 calls to Landrover Southampton, I have given up and got it repaired myself, the after sales is so bad I would never use the Southampton branch again. Still waiting for the manager to ring me that was 10 days ago. They are a joke

La Concessionaria Jaguar di Verona di Via Torricelli ha trattenuto la mia Jaguar 3 (tre) mesi prima di restituirmela, dopo ripetuti solleciti, senza aver risolto il guasto che mi impediva di usare il mezzo.
Unico contatto con il receptionist, nessuno con gli addetti all'officina.
Reclamato presso Jaguar Roma (mi hanno risposto dalla Spagna!) offrendosi di aiutarmi eventualmente di procurarmi i ricambi non reperibili sul monitor della concessionaria!
Alla fine la concessionaria mi ha fatto pagare 280,00 euro per il disturbo (diagnostica!).
Non metterò più piede in detta concessionaria.
Consiglio British Car di Villafranca (Vr) dove ho portato la mia Jaguar e mi hanno risolto brillantemente e celermente il mio problema.

I recently had dealings with JLR Swan Valley Northampton due to a recall, what a mistake. I received a text the day before asking me to confirm the appointment which I did. When I arrived I was told that all the parts were not in and I would have to return, I was not happy. As compensation for loss of earnings that day plus fuel costs they offered me a tank of fuel, a clean and valet and a "free" courtesy car. When I tried to rebook I was told that the "free" courtesy car did not include the optional £40.00 insurance and it was up to me to pay it but if I didn't and damaged their car it would cost me £1,000. After several phone calls and emails I am getting nowhere with them and I definitely will not return. I have been trying to contact their Head Office but they don't seem keen to tell anyone how to get hold of them but they are only too pleased to show you how to spend thousands of pounds on JLR products. STAY AWAY FROM THIS DEALERSHIP.

Chester dealership absolutely shocking after sales service. Complete parasites and liars. Don’t go anywhere near this place please.

objet : CASE:[8001469247]: APV/ GCO

Cher Monsieur Claes,

Suite à notre échange téléphonique, nous vous confirmons que, le véhicule étant actuellement immobilisé dans un garage indépendant, en dehors du réseau Jaguar Land Rover, nous ne pouvons malheureusement pas intervenir dans ce cadre.
Nous comprenons sincèrement que cette situation puisse être contraignante et nous sommes désolés pour les désagréments occasionnés.
Veuillez agréer, Monsieur Claes, l’expression de nos salutations sincères.

Dear Sir or Madam,

I hope that someone will take my complaint seriously, not only because of the initial problem, but above all because of the immature and incompetent attitude of your representatives in France. Please find attached my clear letter to your CEO dated 7 February, and the ignorant response from the French managers under.

It is clear that no effort is being made to provide some kind of response or solution, against a backdrop of insufficient knowledge of everyday life when it comes to breakdowns on French roads.

I must thank your head office for forwarding my initial letter to the French department, but I regret to say that no adequate action has been taken in response to a basic complaint that apparently affects or has affected many people.

Either no effort is being made to understand or translate proper English (despite the many resources available on the web), or, as I said, they are hoping that it will blow over without any cost.

I look forward to your response. I invite you once again to read my letter in the attachment.

Patrick Claes

I'm not writing about the sales side which is a nightmare, but the manufacturer. They are toxic. The company has woked and employed thousands of ineffective idle cogs, who munch food they don;t need and buy starbucks by the gallon all day long. The old ceo didn't have a scooby, refused to spend small cash to prevent the cyber attack and 'retired' after he cuased it, taking his new puppy gifted to him, as the insult of a new poultry pay deal was rolled out to the minions, a pathetic deal which is already seeing the employees at a 5% loss before it's paid, but sadly the company will just sit on it for 6 months and ignore the workers it so loves and cares for, justifying it by blaming the cyber attack their ignorance and stupidity caused. It's a sad sad company at the moment and the good days are gone, this company is doomed. The parent company will definitely have a massive CULL and follow it with saying Tata.

Basically, they JLR, take £290 a year from 14,950 people for a service that only works 40% of what they contract if it was in India you would be closed down. So they, JLR, are stealing £4m plus from individuals for something that does not exist, and all I get on my App is "Don't lock your keys in the car as it don't work"?!!

September 2024 Bought our first dream car!!!!
How wrong was I!
Bought from car supermarket Stoke. They are a joke in itself, anyway
Issue straight away we didn’t realise until we charged it at home it wouldn’t charge past 70% and a warning light too.
Cut a very long story short the main battery had to be replaced because of a very common fault. So sold a broken car! Sent in to JLR didn’t get it back for 3mths!
(Still paying full per months!)
Got warning light fixed it was something to do with the tyre sensor thing??? (I’m a woman)
14mths having it last week husband plugged it in to charge as normal, set on schedule 12-5am 1:30 it blows the electrics. Can’t get the charger to release from the car we had to do it manually now the car is sat on the drive and the earliest time to be repaired is 3.5weeks!!!!!!! Apparently this is a common fault that Jaguar try and rinse their had with and it cost hundreds/thousands to just get it looked at, daily rate for car and hourly rate for worker then the part or update.
I’ve noticed a lot of people saying jaguar have taken down their posts WHY?? they are liable and know about all the faults so why do we have to pay for a faulty car. Jaguar need looking into there scamming people and would never touch any of their cars again.
Jaguar need to own up and sort out the problems and not at the customer cost either.
THIS IS A COMMON FAULT THAT JAGUAR ARE AWARE OF. Hence why they have stopped making them Surly it’s illegal for them to carry on scamming us.

Propriétaire d’un Jaguar I-PACE en contrat LOA, je subis depuis le 4 septembre 2025 une situation inadmissible. Mon véhicule est en panne depuis cette date et le réseau Jaguar semble incapable — ou refuse — de gérer le dossier.
Voici la réalité du service "Premium" Jaguar aujourd'hui :
• Zéro transparence : À ce jour, je ne sais même pas dans quel garage se trouve mon véhicule.
• Zéro réactivité : Une mise en demeure a été envoyée en bonne et due forme. Résultat ? Silence radio total. Un mépris flagrant des obligations contractuelles et légales.
• Zéro considération : Malgré des appels quotidiens, on me sert le même script robotisé : "votre dossier est prioritaire". En attendant, je continue de payer mon loyer pour un véhicule fantôme et je n'ai aucune solution de mobilité.
Jaguar prétend incarner le luxe et l'innovation avec l'I-PACE, mais le service client est d'une incompétence rare, indigne même d'une marque low-cost.
Si vous envisagez de passer à l'électrique chez eux, réfléchissez-y à deux fois : en cas de problème, vous serez seul, à pied, et prélevé chaque mois.

Shocking service, I bought the car with a rattle thinking it was a loose bolt in the roof, and it turns out it was the timing chain. I only had the car for a few weeks and the engine management light came on. I messaged the person from whom I bought the car and no reply for 4 weeks. I’ve been driving it around for 2 months, not knowing it was the timing chain. The car finally went into the garage 2 months ago, and I’ve heard nothing back for 2 months. Called Jaguar Land Rover York yesterday to find out what’s happening with my car, and shock, no one bothered calling me back. Glad to see it’s not just the Huddersfield branch with shocking levels of customer service. It's a case of once they have your money they dont want to know anymore.

Absolutlety terrible customer service, car was at dealer for 9 months of every year waiting for for battery cells. 10 modules rpelaced over 2 years. Ended up buying new car. Put off jaguar for life. Worse customer service ever . They lack integrity and even act unlawfully. Have reported to motor ombidman service, dvsa and had to seek advice. Matter of time before there is a class action.

esperienza negativa su tutti i fronti, auto con diversi problemi turbina richiami in pratica 3 volte ho dovuto chiamare il carroattrezzi, in oltre dalle 8 alle 14 ancora non ho notizie della macchina sostitutiva

I'm unable to give zero stars hence the one star rating.

Unreliable and the dealerships being aware of this don't seem to care.

Avoid and put your money into either a German or Japanese vehicle.

Appalling company, no customer service and cars that are way too unreliable

First visit. P400e Jaguar FPace went in for a service. They deleted all the journey history and had somehow smashed the rear window. Given back to us with glass still inside the rear tail lid. Organised to take it back in 30 days later with a courtesy car became available. Turned up (with the wife and kids including baby seat) to be told that our appointment did not exist somehow. I had the email and message to confirm it did. Advised to go home and it would be picked up the following morning. Was picked up that evening, so another day wasted. The question is why was the journey history deleted in the first place?
Second visit, was a 40k service. Got a call to say they could not check the gearbox oil and it would cost another 800 to remove the gearbox (4 year old vehicle). Asked them not to. When we got the car back realised they had power washed the 'P' from the P400e badge off. Been trying to get a response or months to get this repaired but no reply. Issued a formal complaint and still nothing back.
The car will be going back to the finance company when the time is up. Will give Volvo a try next for family wagon.

I just tried to call back the service department in Guildford as I’d raised a complaint about customer service. Ironically I cannot get further in my
Complaint as they don’t seem to answer the phone after 4pm having waited for 10 mins and called 3 times. Awful !

Ho dato una stella per poter scrivere la recensione altrimenti nemmeno l'avrei data, ho portato la Range Rover Sport in officina autorizzata
marchio Land Rover a Sarzana SP,
per un guasto alla limitazione velocità, ho trovato solo tanta incompetenza in una officina che va bene a mio avviso solo per cambiare gomme e olio, ho trovato tante parole dette non vere sui test sul guasto, c'è dà cambiare turbina attuatore totale spesa
+ di 5.000€, ho speso solo per la diagnosi 321€, ne avrei spesi solo 60€ in un'altra officina, prezzi assurdi 120€ allora di manodopera non ci sono tariffari visibili.
Ovviamente poi Il guasto non è stato risolto e riparato, ho riportata via l'auto con il carroattrezzi in un'altra officina a pochi km, risolto il guasto con 200€.

Mai più il marchio Land Rover, troppi guasti e officine totalmente incompetenti che ti fanno spendere una barca di denaro non garantendo la risoluzione del guasto come mi è stato detto Ufficialmente
.

Great service and amazing commutation from Katie Lee - Ranger Rover