Jaguar Land Rover Omdömen 342

Just received a service on our 2018 Range Rover. Unable to drive it to Exeter, (we coincidentally, both had medical issues so unable to drive for a month). Although no collection of vehicles in the near future the Operative to whom we spoke offered to pick it up and return it to and from work, provided the service could be arranged. We received a return call arranging date and time.
Prior to the designated date, further call, from our designated contact, confirming the time and requesting both keys as also a security update. On arrival paperwork was exchanged and our car taken. Within the hour a video was sent, (plus a follow up call to ensure we received it). The video contained a mechanic examining our car. There was no ambiguity, it was our car, no cutting or splicing to add extras etc. The Mechanic showed us each item and issues. The vehicle was returned on time fully valeted accompanied by a sheet of items checked with a ‘Traffic Light’ score. Green, zero attention, orange - may need changing/repair at MOT. red - needs immediate attention.
Our designated contact delivered the car back to us on time, on their way home, even though it was out of her way, fully valeted, exchanged paperwork, explained everything to us. What excellent service in more ways than one.

Just wanted to thank JLR for messing up my ability to connect to the best low cost EV tariffs and putting my electricity costs up by 20%.

Why they couldn’t implement a solution before putting everyone’s costs up when we’re all already hurting is beyond me.

I ordered a new F Pace in late March 2023 from Lookers Glasgow. After a 6 months wait and subsequent £4,000 depreciation on my then F Pace, my new car was finally ready for collection. At that point I should have paused for reflection, why are Jaguars depreciating at such a great rate? Here’s why! ….
Almost immediately after purchase the car alarm would trigger throughout the night for no apparent reason. There were other intermittent faults when locking the doors and closing the boot from the key fob, which when reported to JLR, advised me to call Roadside Assist, which carried an indeterminate response time.
I reported these issues to lookers in early December and only when I reminded the Service Manager of their liability for the security of my vehicle did a part become immediately available - despite it being on 4 month’s back order the day previous.
When this was escalated to JLR Corporate their indifference towards the security of my vehicle mirrored that of Lookers. BUYER BEWARE!!!

This dealership have had my vehicle for over 4 months on 2 separate occasions. They have carried out £4000 worth of repairs and the gearbox fault I booked the car in for is still there. They now want me to pay for the gearbox fault fix!! They will not give back a refund for the money taken and refused to tell me my car was safe to drive home and suggested I towed it home!! It drove into the garage with a gearbox fault and they have made my vehicle unfit and unsafe to drive! Now they want me to pay more to tow it away! Apparently Clive Hammond was happy with this outcome. No refund. No apology. Nothing. Motoring Ombudsman is now involved.

And the update. They take back the courtesy car, my car is still at the garage. And the advise is my car is driveable but they will not recommend I drive it! So that would make it not driveable! I gave back their courtesy car with petrol and valeted, washed and cleaned because I know what respect is. In return they want me to pay for the same repair the car was booked in for on 13th October 2023 which my March 2024 is still not fixed and pay to tow my "driveable but they dont recommended I drive it" car home.

Well done JLR. You have just managed to upset your entire I Pace community by preventing third party software access to your cars. So with no notice, my £750 charger can't take advantage of Octopus night rates, the well used Wattcat app can't read tyre pressure, control charging or show my 'tank' contents. You've used a sledge hammer to fix (!) controllable authorisable access to essential services!

My Jaguar F Pace suffered a power steering failure having gone through standing water. This was immediate and caused the vehicle to veer across the road. Luckily there were no oncoming vehicles. 3 months later I am still awaiting repairs as my dealership has informed me there are no parts. No assistance from JLR at all.

In my view is this is an extremely dangerous I have reported the issue to DVSA. I will not buy from JLR again.

I will share this with the Evoque owners Club and expand on my poor experience ..

Without question the worst experience with a car firm I have ever had..
Jaguar Land Rover - slick sales frontage / after sales care - a total train wreck!

Anyone familiar with the amount of Land Rover recalls will notice they will recall on a ‘fix on fail’ circumstance - although they’ll say they have been trying so hard to contact owners ..bs? - It’s nothing serious - just the steering power and control of car collapses in your lap and you don’t get to choose when, whether motorway, mountain, traffic, national speed limit - navigating school kids etc.. they think it’s ok 👌🏽 - steering is not that integral to the driving experience…?
It should be an absolute recall before sometime dies if not already, but they would have ‘baked this’ into costs - you know how they work, slowly slowly .. drip drip

FAULT CODE N642 - look it up.

This garage will book you in advance, seems organised so far.. then render your car immobile, turning a £10 job into £4k with no timsescale to the nearest week - seriously! They do not have the parts despite booking the car in for a specific job….are you following.. then give you the could be 3 days, …could be 8 days crap like it’s ok.
They know full well as it is common knowledge they removal of the EPAS bolts fail 9/10 rendering the car useless - so have the replacement rack as required on standby? But no..
To compound matters - they won’t provide any courtesy car - despite THEM rendering the car immobile! They will F about with semantics of ‘not on back order’, as opposed to ‘on order’ - like it literally makes any difference to the customer whatsoever.
They have a contract with Enterprise to supply vehicles - but won’t !! Because the item is on ‘order’ not ‘back order’…

You couldn’t make it up. It makes F all difference to a customer who has been rendered immobile, and then expected to be happy to sit and wait indefinitely without any clear date whatsoever. Everything stops. childcare responsibilities and commitments, work, everything. This is not at all ok!

I would never recommend this firm, and now very very sad to have lost absolutely all interest in Land Rover entirely - the aftercare has fully killed it for me, another once great brand seemingly threadbare .. I love the cars, God forbid you need to contact aftercare - deeply troubling ..it’s devoid of basic logic, nor any recognition of the customers position, that they place you in.

Additional: received call to come collect car yesterday 15th Feb, job ‘was done’ - 9days without work/children’s commitments/ or courtesy car … handed invoice of works ‘vehicle tested and all is ok’ I am told the front wheels have been aligned and it had been road tested….. - I walked to forecourt and immediately noticed it looked like it had been in a crash. The stance of the car was pissed. It was literally all over the place. What the knowledgeable workshop failed to notice when they handed me the keys to happily drive off home was they have wrecked the coils - I.e no suspension!! The car was visibly on its knees - literally no space whatsoever between tyre and wheel arch - the front had collapsed. They would’ve have had me drive off at great risk, that their work was complete and they had done an A1 job 👏 it was immediately visible - no engineering qual required …. I am stunned.

JLR have to own this as THEY referred me here. I am now deeply concerned whenever I may get my car back just how long it is before I or my passengers are injured or worse owing to clear negligence and lack of basic observance skill.
I am genuinely concerned their due diligence and safety checks are merely a paper excercise.
It’s now the 23rd Feb - a month since I booked my car in for what was another FAIL of JLR engineering requiring a recall.
Still waiting… is this actually acceptable ?? Nice cars - but literally rendered worthless by aftercare - God help you - go to Audi, VW or BMW all of which you would never have to deal with SUB-Halfords attention to detail.. You’re being deceived.

I really like their cars but the ownership experience is going downhill rapidly, it all stems from dealers, their spare parts infrastructure & loan vehicle arrangements being unable to cope with the absolutely disastrous reliability of the cars.

I have been to the dealer more times with my current car than any other I have ever owned.

I have had a lot of cars in the past 20 years (including 3 Alfa Romeo's), in that time only two have broken down and left me stranded, both were almost new JLR vehicles.

You only get one star for 'styling' if there's zero substance behind it.

Why are your products so sh— ocking
OMG.. our discovery is in the dealership at least once a month for repairs. It’s now 4 years old and must be end of life. Just this month we have needed the AA 4 times. Yesterday the passenger window dropped and they arrive again at 02:40 this morning and then again at 4:00. I am tired, grumpy and most of all fed up of needing to fix a £96,000 vehicle that is supposed to be above and beyond. Shocking.. JLR your products are beyond nothing!! they are so Fecking rubbish it’s unbelievable. Every low loader I see has a Land Rover on it of some kind.. sort your sh— out..

The Landrover Customer service experience only gets one star from me simply because I cannot give no stars. Telephone line not working for 3 days. Live chat on web page not working. LR Assist giving conflicting information and really do expect the AA to bail them out. How the heck can you help your customers if you don’t want to engage with them. Hmmmm, but you spend millions on weird TV adverts in the hope of attracting more people who I hope read this before they go anywhere near one on the JLR products…….and this message comes from a continuous RR owner for nearly 10 years. Never again……. unless Customer Service improves a bit sharpish

What an absolute disgrace, the JL Brand has been completely destroyed by the constant lies, false promises and utter disregard for there customers,
I've spent £160K on a new Defender 90 and the brand new shape RR Sport P440e in the past months, RR Sport had issues in the first few weeks which fortunately have been sorted and the defender had water ingress back in October, supposedly it was fixed only for the same thing to happen only worse this time so its back in the garage again, its been there for 8 days and still sat where it was parked on day 1,
keep being told it will be looked at tomorrow, 7 technicians off ill, training courses etc etc
lie after lie, so today I cancelled the 2nd RR Sport I have on order
Such a shame the brand is being sent to the gutter

JLR has appalling customer support. It is not possible to speak to anyone and the on-line support is very limited with no technical expertise.

Technical knowledge at dealer level is also very poor when it comes to their PHEV and EV models.

My new PHEV E-Pace has been with the dealer since the 1st February 2024 (trying to fix an electrical fault) and the lack of communication is really getting to me now. I can’t be bothered with the dealer anymore, so I’m going higher.

But... trying to find the right contact numbers and email addresses of senior executives at JLR in Coventry is like swimming through treacle - it's ridiculous! Almost as if they are trying their hardest to stop people communicating with them.

For instance, I am trying to contact a certain Nigel Blenkinsop, who is their Executive Director, Company Quality and Customer Satisfaction.

And the reason for this is that I am not a happy customer, and I am most certainly not satisfied… with anything.

I’ve tried ringing, I’ve tried all sorts of email configurations – but nothing!

I am also trying to reach out to their Customer Services Director, again at the highest level – but I’m struggling here as well.

If anyone out there can help, I’d be very grateful.

Thank you.

I would never ever bye a Range Rover again very bad cars always breaking down and there customer service is very bad new engine new turbo still problems AVOID

Lovely looking cars, but made terribly! Fault after fault. Wish I checked out reviews on their cars first as every forum and feedback site seems to have really bad reviews. Systematic faults with electronics and they simply don't care. They 💯 know about all the problems but continue to shrug their shoulders and make the Customer pay. I will be posting reviews about this over every possible social and review platform for a long time to come. Thanks for the short satisfaction JLR and the huge bills since purchasing!

My 2022 Range Rover Velar was damaged whilst parked and unattended.- large dent to front passenger door. So, car collected by bodywork repair specialist on Monday 15th January and taken to its workshop- and there it has stayed to date. Still no sign of parts and no estimate as to when they might arrive. Despite a number of calls and emails to the JLR ‘customer service’ team in Whitley, Coventry, I am no closer to a solution. I’ve had both calls and emails unanswered and on one occasion was told to raise the issue with the dealership myself - which I had already done and was to old by them to contact customer service. It’s a complete joke and the last time I will ever buy a Range Rover. Mercedes customer service is head and shoulders above this bunch. Dreadful experience.

My virtually brand new IPace went in for repair in July 23. 7 months on and still not even a date for repair. I paid £54000 for the car and it’s now been in repair longer than I have owned it!! They simply do not care! Whilst they make billions selling new vehicles they leave those who have already made a purchase in the gutter. We are now forced to reject our financed vehicle and open a legal case to get our money back. JLR clearly aren’t interested in solving this. I’ve had ONE phone call from the dealership since July. No apology. Nothing. I am certainly taking this to the press who I hope will deter anyone from buying a vehicle and falling in to this trap of misery.

Moteur + turbo HS à 100000km sur un F-PACE 2L 240CV R-SPORT
Déçu par cette marque soit disant premium

Sachant que c'est un problème connu par la marque est que le client n'est pas prévenu de cette fragilité, je considère que c'est un vice caché

Aujourd'hui je n'ai pas le choix de faire remplacer mon moteur avec turbo

Merci JAGUAR JLR LAND-ROVER

We purchased a '70 plate Land Rover Discovery Sport from a Land Rover dealership in Essex at the end of July '23, but had many post-sale issues with the dealership.

We raised a complaint to Jaguar Land Rover regarding the dealership in November '23, and they were excellent in assisting us in returning the vehicle (Via the Consumer Rights Act 2015).

The JLR executive office kept in frequent touch with us, and well informed of the progress of our complaint against the Land Rover dealership.

Propriétaire d'une Jaguar XF achetée d'occasion, j'ai enchaîné les pannes malgré un entretien soigné. Pas forcément immobilisantes, mais coûteuses : le prix des pièces spécifiques est exhorbitant, même sans passer en concession (2000€ pour un évaporateur de clim, 1500€ pour une courroie de distribution, 2000€ pour le remplacementde 2 vannes EGR, etc.).
Ceci explique la decote importante du modèle.
Dommage, car à côté de ça, la ligne de la voiture est superbe et l'agrément de conduite impressionnant.