Jetstar Airways Omdömen 

Be wary when changing flights. You won't get the advertised prices.
2 horrible experiences recently. 1st and the one to watch out for as they price gouging existing customers, is that I had to change my flights. This came with a $55 charge per leg plus fare difference. Not ideal but part of their terms. Anyway my existing return flight from Cairns to Sydney cost 235. The equivalent I was swapping to was 169 on the website and through the change process. Now I didnt expect them to reduce the price but somehow, an additional $24 was added as fare difference. Checking the breakdown of the flights after rebooking, that flight had somehow jumped from 169 (or my initial 235) to 259. I went back to the website and still could book a new flight at 169.
Messaged customer service who tell me the price can change without warning. I tell them its still at the lower price but they will not alter the price. Go through the complaints team who offer the same response. I have raised an official complaint and will take it to the commission. It may be $24 but whether its false advertising or at worst fraud, it needs to be known.
*update - the same flight today has reduced to $83 if booked new. So how it went up to $259 yesterday for the exact moment I needed to change my flight is quite clearly a rort.

Secondly was the change in the first place. We had our flights cancelled by jetstar in December due to the pandemic and were issued a voucher. Rebooked for April and due to the recent outbreak, a member of the group cannot travel as they won't be able to go onto another destination and none of us particularly want to have to wear masks and sit down everywhere on a tropical holiday. Because Jetstar are not cancelling the flight, there was absolutely no leeway in being able to get a voucher to rebook later or even waive the change fees. We were given no choice but to get a voucher yet apparently its a 1 way street. I accept that technically they are correct but its still a pretty shoddy experience in my opinion.

Its a shame there is so little competition in Australian air travel because if there was, the sooner they let this company crash and burn without bail outs, the better. Seems robbing people willing to use you is their way of raising additional funds.
Poor.

I would like refund about my flights I don’t to go have my trip because lockdown I try call and make online but is not to be able

Our flight from Honolulu to Sydney was cancelled due to the ongoing COVID crisis on Monday 1st March. Jetstar immediately contacted us and advised us to complete the relevant part of the form either for a voucher or a full refund. We opted for the refund and were advised that this could take up to 14 days as is usual for a refund, I have checked our bank account today-3 days later and the refund has already been paid. I know many people have put negative reviews on here but I have nothing but praise for an excellent service.

Lots of recent terrible experiences. They cancel flights and don’t want to give refunds. My mother mistyped her email address .com.su instead of .com.au and because of this small typo for an elderly lady they were refusing to offer a credit note.
They have no common sense and are nit flexible in the pandemic. They have cancelled flights because they were not full enough even though borders were open. Really disappointed will never let friends or family fly with them again. After we use up the $1000 of credit with them from 9 canceled flights

Very average service but didnt expect much from the low cost airline. Queue's have been better recently with fewer passengers, but still lots of delays. Information could be passed on to the customer more swiftly.

Honestly, the misery, resentment and nastiness of their check in staff is the worst I’ve seen anywhere in the world. They’re even more nasty than easyJet Uk and that’s saying something! The guilt they give passengers with overweight baggage, and the pleasure they seem to experience stinging ALMOST EVERYBODY that checks in is not cool. Sure it is lucrative for the business but terrible for the brand. Avoid checking in luggage if you can!

I will rate this good.

Expected for the cheap flights.

Use these guys all the time usually really good. Went to check in for a flight from Darwin to Brisbane for a new job. The flight was delayed because of a mechanical issue. Had to lose a day with my car rental company because of the delay. I Paid for 2 check in bags and 2 oversize items which costed me an extra $150. I had 2 bags of tools and they weighed 45kg over the limit. They charged me $810 dollars on top of the $500 flight. The girl at the front desk was super rude like she almost enjoyed telling me how much it was. Asked to speak to the manager and he said there is nothing they can do. Even with the delay happening. I dont mind paying a little extra but $810 is a joke. Cant believe Jetstar is gouging customers in a time like this with the covid crisis going on. They have definitly lost my business and I will be telling everyone I know to start flying with quantas. Never again. The girl at the front wasnt even apologetic about the delay and had an entitles smirk on her face. Is this the face of Jetstar??. Really horrible customer service.

Claimed they were going to restart flights in NZ, sold a bunch of tickets, and then cancel them all. But it`s ok, they`ll refund you a voucher!

If I could give no stars I would. We have been trying to get a hold of Jetstar for ages now to get a refund for a combined holiday/birthday stay in Bali.

Disappointingly, Jetstar has refused to refund me the quite substantial sum of money which I paid for this holiday.

Given the current situation affecting overseas travel, and the fact that they have cancelled all flights To Bali, one would think that Jetstar, to retain goodwill, would refund their money.

I have a relative who had also booked flights and Qantas refunded within 2 days.

When a company treats their clients with fairness and transparency this embodies a feeling of trust on the part of the client who has no hesitation in recommending said company to others as they’ve had a positive experience.

Jetstar, by adopting this stance is not looking at the long view.

I am trying to get in contact with them however every time I call I am on hold for over an hour and then hung up on! They are not returning my emails and when I try to speak to someone on their live chat system the bot gives me a broken link! It seems you have stolen our money, forced us to have a voucher I cannot use as I can’t travel anywhere and the risks are too high.

Their one solution was to sell my vouchers to someone else!!

This is disgusting and disgraceful service.

Haven't had an issue with Jetstar so far.

Jetstar AU are robbers I had 2 flights booked for the Cricket World Cup and they will not refund or give me vouchers so I have lost $363.60 I will not use Jetstar and advise any traveller to avoid them at all costs

We have travelled with Jetstar on many occasions domestically and internationally.

Our experiences internationally have always been great. The aircraft comfortable, the staff attentive and the price brilliant. This year our flight was cancelled due to COVID-19. Jetstar notified us of our options via email and after entering the “network adjustments” query with “Jess” (the online help robot), we were able to apply for and have a refund approved quickly. Jetstar made this process easy and hassle free and I am very appreciative.

I recommend that people give Jetstar a shot when air travel resumes. They have acted responsibly during this pandemic and made the refund process fast and easy. Thank-you JQ for acting responsibly.

The reason why virus, we would like to chance our travel route but there is no communication means with Jetstar customer service.
Our flight is on Mat 21st,2020(tomorrow)from Sydney to Queenstown. Since New Zeland annonced that would apply 14 days self isolation,so I don't want visit there. After this period nobody knows the situation will be.
I wait to refund ticket prices partly or complete the reason why force major exist since the virus.
But Jet star don't offer any means ie e-mail, telephone, hot chat line ect for communication.
Also I have an another Jetstar flight as in the same condition in New Zeland ie from Queenstown to Auckland on Mar 25th,2020.

This airline needs to get it's act together. They are using their customers like pawns. If they cannot run it properly don't run it at all. Inconvenience is not acceptable for hard working Aussies. I feel sorry for the staff. ✈️

We flew with them last year to Bali. My husband's suitcase was left in Brisbane and after numerous complaints to Jetstar over here it finally turned up 3 days later. We had left our medications in that bag so we were having a really bad time. The bag was so mangled, then we deicded we were coming home as our healths were not good. My suitcase was left in Bali airport it got delivered to my door 2 days later, Not ruined.. NEVER NEVER AGAIN

As long as you follow the rules and you know what you are in for, you will have a great flight on Jetstar.
The A320's are a little small but if you can sneak into the 787 on a repositioning domestic, it's a great experience and very comfortable.

Cancelled flight.
No notification of this, or the new flight.
No attempt at providing alternative accommodation.
Reimbursement is offered is much less than my new expenses.
Customer service is useless. No apology, don't take responsibility, won't give updates, or provide future updates. "it's up to the customer to follow up".

I had to make a name change to a flight As a family member is on life support and the flight can no longer be used. Jetstar talked me through the process and fees I would incur and recommended that I apply for compassionate consideration to have administrative fees waived.
The representative was very helpful and kind during this distressing time. Thank you.

Vol pas cher certes, mais aucun service.
Pour un vol de 10h30 nous avons eu 2 verres d’eau. Aucune nourriture - aucun snacks. Pour des vols moins longs avec low cost nous avons été mieux servis. Même l’écran pour regarder les’ films est payant - 13$...

À savoir à l’avance afin de prévoir à manger dans son sac cabine !

Vol à l’heure par contre ! Ça c’est top :)